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Scenic Hotel Franz Josef Glacier

36 Main Rd off State Hwy 6, Franz Josef, Westland Tai Poutini National Park 7856 New Zealand
Traveller (511)
Room & Suite (184)
Canavans Restaurant
Dining (39)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Fully refundable before Fri, 3 May
No prepayment needed
$229
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#10 of 12 hotels in Franz Josef
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Desk
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English

Location

36 Main Rd off State Hwy 6, Franz Josef, Westland Tai Poutini National Park 7856 New Zealand
1,163Review11Q+A100Room tips

Reviews
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Detailed Reviews
Fiona Chan wrote a review Mar 2020
Singapore, Singapore318 contributions118 helpful votes
5.0 of 5 bubbles
Spent 2 nights at this charming hotel and thoroughly enjoyed my stay. We were able to park our car right outside of our room which was clean, spacious and cosy. The hotel also had all the necessary amenities including a functional and reasonably-priced laundry room for us to wash and dry our clothes. Breakfast was included and it was a good spread, otherwise, the hotel is a walking distance to many eateries which makes it very convenient. Definitely worth the stay!
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 28 Apr 2020
Hi itsawanderfiolife Thank you for choosing to stay with Scenic Hotel here in Franz Josef, great to see you've made use of the facilities we have here at the hotel. Kind regards, Lesley
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silverthreads101 wrote a review Nov 2021
Palmerston North, New Zealand411 contributions194 helpful votes
4.0 of 5 bubbles
Although this is a hotel and had the standard hotel features it was a pleasant stay. We had a balcony room that looked towards the scenic glacier valley. Very comfortable bed. We were the only guests staying on aquiet Sunday evening but we were made to feel welcome. The breakfast omelette was delicious and the waitress was delightful.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier
Responded 6 Dec 2021
Kia ora Thankyou so much for your positive feedback, we value your business and we happy that you enjoyed your stay with us. We hope to see more kiwis on the Coast like yourself this coming summer, Glacier Country is an awesome place to unwind and enjoy the best nature has to offer. Ka Kite Ano Brad Watts General Mange
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Kate wrote a review Dec 2020
12 contributions1 helpful vote
4.0 of 5 bubbles
While off to a rocky start (there was no one there at 7pm so book you late check ins early, and I was charged a credit card fee that wasn't refunded for an eftpos card), it really is a lovely place. I normally find initial disappointment quite hard for tourism operators to turn around, but this place did it.

The view of the mountains is spectacular, although it looked like not all rooms had this. It's a bit of maze to find the room, but it is well posted. I was most impressed however by how clean the rooms were and the services within the room (inroom safe, quality (read scent) of the bathroom products and tea selection). Small touches like the lights on and the curtains shut before check in really made it stand out. While my room on the ground floor was polished and really nice, I think I'd ask for an upstairs one next time, just for a better view of the mountains.
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Date of stay: December 2020
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Tschampel, General Manager at Scenic Hotel Franz Josef Glacier
Responded 4 Mar 2021
Kia Ora Katenz123, Thank you for your kind feedback. I am really pleased to hear that we managed to turn the situation around for you before you left our hotel. Once again, sorry for providing you with a disappointing start to your experience with us. Stay well. Nga mihi nui, Alexander Tschampel West Coast General Manager
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6Andrea303 wrote a review Jan 2020
Cohasset, Massachusetts6 contributions1 helpful vote
5.0 of 5 bubbles
Honestly we thoroughly enjoyed staying here and I will definitely be back. The room was comfortable and well-planned. Convenient covered pathway to the gorgeous main reception and lounge complete with roaring fire. The shower had great pressure and the beds were comfy. Attention to detail including retractable clothesline in shower, mirror at the desk for morning preps, outlets at convenient level by bed for charging. The hotel is in a gorgeous location and our dinner in the dining room was delicious. I’m a convert. After staying at many other hotels on South Island, this one exceeded all expectations. Did I mention the perfectly stocked minibar?
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 25 Jan 2020
Hi 6Andrea303 WOW, thank you for the lovely compliment, it's always great to hear when someone has enjoyed their stay, we do hope the rest of you holiday is just as good. Kind regards, Lesley
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BMS5422 wrote a review Dec 2020
6 contributions
2.0 of 5 bubbles
Arriving at reception of this hotel by shuttle, found reception was closed and an intercom to call for attention. A staff member in halting English came and collected me to show me to my room. The room was as expected, comfortable and warm. Unfortunately the female staff member then demanded a credit card "in case I damaged their room". I do not own one, and had prepaid for the entire tour I was on. After telling her I would call my travel agent and ask for a refund, she backed off and left. Most unpleasant experience of my 10day tour. Luckily the next morning a wonderful breakfast and attentive staff at the other side of the hotel set me up for the next stage of my journey towards Christchurch via Transalpine Train. Training required for one person at this hotel.
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Date of stay: November 2020
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Tschampel, General Manager at Scenic Hotel Franz Josef Glacier
Responded 24 Jan 2021
Kia Ora Barbara S, Thank you for providing feedback following your recent stay with us. I am sorry that your initial welcome to the hotel wasn't as expected but would like to advise that it is common practice in New Zealand and around the world to ask for a form of security (in form of a credit card or cash deposit) on arrival. This should not be seen as a drop in service and rather as a security measure taken by the hotel. Too often have accommodation providers found themselves in the difficult position that they have to repair or replace their room inventory after a guest stay. I am please to read that the remainder of your stay was enjoyable to you. Please stay well. Nga mihi nui, Alexander Tschampel General Manager Scenic Hotel Franz Josef Glacier
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EJNottingham wrote a review Feb 2020
Napa, California23 contributions30 helpful votes
3.0 of 5 bubbles
The hotel and rooms were fine, staff pleasant, beds comfy and breakfast good, unfortunately in our experience this hotel caters primarily for large tour groups who get preference for the dinner bookings in the restaurant and porters.

My elderly mother and I had to eat room service separately in our individual small rooms (clearing the alarm clock from the small table to fit the tray on) as there were no spaces in the dining room till a ridiculously late time (after 9pm). There was no way of reserving a table on line in advance.

In the morning there were no porters to help with the luggage, presumably they were busy with a coach party somewhere and I struggled with three suitcases watched by two members of reception.

Another note of caution for those with mobility problems, the vast majority of bedrooms involve a number of steps some more than others.

So a pleasant hotel but not worth the extra money
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 20 Feb 2020
Hi EJNottingham Thank you for taking time to review your stay, we value all feedback. We cater to a number groups and independent travelers. I'll investigate your concerns regarding restaurant bookings as we aim to assist all our guests who wish to eat in the restaurant, my apologies that we fell short of this aim during your stay. We are also happy to assist people with mobility concerns when we're aware that they need help, about one third of our rooms have no steps to get into them and we can usually allocate one of these rooms if advised in advance of any mobility requirements. Once again my apologies for the issues you experienced, I do hope the rest of your holiday is enjoyable. Kind regards, Lesley
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Alan H wrote a review Mar 2020
Wymondham, United Kingdom234 contributions121 helpful votes
4.0 of 5 bubbles
Stayed two nights here on our tour of NZ. Large, spotlessly clean room with huge bed, balcony, and view of the glacier. Friendly staff, great breakfast (porridge!) and just a short stroll to Franz Josef's restaurants and bars.

Be warned: this not a quiet place! The hotel is right opposite the helicopter area and you will hear them coming and going from eight in the morning until the evening; but the same will be true of other hotels here, it's what Franz Josef is about. Only other slight downer about the hotel was the fluctuating water temperature whilst having a shower; but it's only a minor point and we would very happily stay here again.

We actually walked up to the glacier from the hotel and back; it's only a few kilometres and the last half, through some dense forest, is really atmospheric. Sure you'll get a spectacular aerial view from a heli, but if you take the environmentally-friendly route you won't be disappointed.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 28 Apr 2020
Hi Alan H Thank you for writing about your stay, we appreciate hearing from our guests. We agree the walk up to the glacier is a lovely one, lovely to read that you enjoyed it. Kind regards, Lesley
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LashyDavid wrote a review Mar 2020
Looe, United Kingdom213 contributions124 helpful votes
5.0 of 5 bubbles
In a lovely location, this is am excellent hotel in the Scenic chain. We had a large, very comfortable room with a super king double bed, plus a single, a large area for cases, and everything you could need, including a generous amount of milk for tea and coffee in the fridge. Our balcony had a view of the glacier glistening in the evening sunshine (although it was shrouded in cloud the next morning). The hotel has a restaurant and there are others nearby. The town is quite small but very pleasant and, although there is noise and the clatter of helicopters during the day, we enjoyed a very peaceful night’s sleep. A delightful place.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 9 Mar 2020
Hi LashyDavid Thank you for the lovely review, we're so happy you enjoyed your visit to Franz Josef and hope you continue to enjoy your holiday. Kind regards, Lesley
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farrj wrote a review Mar 2020
Wirral, United Kingdom579 contributions295 helpful votes
4.0 of 5 bubbles
We stayed here for two nights, having booked a helicopter flight onto Franz Joseph Glacier, but as is often the case the flight didn't happen because of low cloud!

However, we did enjoy our stay in Franz Joseph, and were happy with our choice of the Scenic Hotel Franz Joseph Glacier.

The rooms of the hotel are located in a number of separate buildings, and is some ways it felt like staying in a motel, with cars parked directly outside the rooms. We had booked a Douglas Wing Superior room, which was comfortably furnished and well equipped, with plenty of room for our cases. Our room was on the ground floor and had patio doors opening onto a small terrace with table and chairs and a good view of the mountains (see photo).

There was a comfortable bar area and a restaurant serving breakfast and evening meals. We ate there on one evening and the food was good. Breakfast had a good choice of hot and cold food, but was a little frantic when we were there perhaps due to tour groups.

The Scenic is located on the main road and a couple of minutes walk to a number of bars and restaurants.

Overall we enjoyed our short stay here
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Some rooms do not have any view so book carefully if this is important.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 9 Mar 2020
Hi farrj Thank you for the detailed review, we appreciate this as it helps us improve and continue to deliver great memories for our guests. I hope you enjoy the rest of your travels in New Zealand. Kind regards, Lesley
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karoleigh wrote a review Mar 2020
North Carolina3,321 contributions526 helpful votes
+1
4.0 of 5 bubbles
We stayed at this hotel with a tour group we were traveling with. Our guest room was small, but cozy, with a queen bed and a twin bed. There were plenty of pillows, although they were rather flat. There was a nice, roomy closet with shelves and a safe. If you need a refrigerator or a teapot, they have both. The TV is on the small side. We enjoyed the view of the mountains from the hotel.

Like the guest room, the dining room was lovely and cozy. The lighting was subdued. We ate an excellent dinner there and had an average breakfast buffet. I had the salmon for dinner and it was delicious. The brownie that was offered for dessert was too good to pass up.

We got up in the morning to see the beautiful sunrise over the mountains. Picnic tables were next to the hotel. The hotel is located next to the kiwi house, which is free to enter and should not be missed. They also sell souvenirs there.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LesleyS1753, Manager at Scenic Hotel Franz Josef Glacier
Responded 28 Apr 2020
Hi karoleigh Thank you for taking time to write a great comprehensive review about your stay., we really appreciate it. Delighted that you've enjoyed your stay. Kind regards, Lesley
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John w asked a question Oct 2022
13 contributions9 helpful votes
Can you smoke on the balcony
BlueWoodgate asked a question Feb 2020
Bedford, United Kingdom
Do the Hotel Private Spa Pools have to booked in advance?
Answer from Max H
Johannesburg, South Africa482 contributions121 helpful votes
I would go to the outdoor glacier spa around the corner. The hotel gives you a voucher and towels to use.
462mimi1212 asked a question Jan 2020
Nottinghamshire, United Kingdom
Hi Is there a hairdryer and iron in the rooms?
Answer from AMITSPVERMA
Hyderabad, India282 contributions108 helpful votes
Yes
loutsia asked a question Oct 2019
North Shields, United Kingdom224 contributions210 helpful votes
Is there a kettle in each room to make a cup of tea
Answer from Lesley M
17 contributions18 helpful votes
Absolutely! We were amazed at the tea, coffee and hot chocolate sachets provided!
Shashank asked a question Oct 2017
Jodhpur, India1 contribution
What is timing of breakfast
Answer from John L
Dungarvan, Ireland144 contributions91 helpful votes
Sorry for the delay in responding but I was away from this page. Re: Time of breakfast, its a few months since I stayed there and cannot remember the actual times... however, we were up and out early that day and breakfast was provided early for us ...approx. 7. am
Jonny_8iron wrote a tip 3 Apr
Christchurch, New Zealand45 contributions14 helpful votes
4.0 of 5 bubbles
"Bag a parking spot early"
Read full review
Relax26239811940 wrote a tip Mar 2024
1 contribution
2.0 of 5 bubbles
"Don’t book a standard room."
Read full review
David H wrote a tip Feb 2024
5 contributions
3.0 of 5 bubbles
"Don’t come here if you need to use wifi for work or to plan your trip."
Read full review
John w wrote a tip Feb 2024
13 contributions9 helpful votes
2.0 of 5 bubbles
"Go somewhere else"
Read full review
Hemmy wrote a tip Feb 2024
Woking, United Kingdom10 contributions1 helpful vote
4.0 of 5 bubbles
"Restaurants close at 8pm so beware"
Read full review
Not the right property for you?
There are more places to choose from in the Franz Josef area.
PRICE RANGE
$194 - $231 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
franz josef glacier hotel
LOCATION
New ZealandSouth IslandWest Coast RegionWestland Tai Poutini National ParkFranz Josef
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SCENIC HOTEL FRANZ JOSEF GLACIER - Now $196 (Was $̶2̶3̶0̶) - UPDATED 2024 Reviews & Price Comparison (New Zealand) - Tripadvisor

Frequently Asked Questions about Scenic Hotel Franz Josef Glacier
Which popular attractions are close to Scenic Hotel Franz Josef Glacier?
Nearby attractions include Te Koha Gallery (0.4 km), West Coast Wildlife Centre (0.1 km), and Tatare Tunnels Walk (0.1 km).
What are some of the property amenities at Scenic Hotel Franz Josef Glacier?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Scenic Hotel Franz Josef Glacier?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Scenic Hotel Franz Josef Glacier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Scenic Hotel Franz Josef Glacier?
Yes, free parking is available to guests.
What are some restaurants close to Scenic Hotel Franz Josef Glacier?
Conveniently located restaurants include Alice May, BLUE ICE RESTAURANT & BAR, and Snake Bite Brewery.
Is Scenic Hotel Franz Josef Glacier located near the city centre?
Yes, it is 0.2 km away from the centre of Franz Josef.
Are any cleaning services offered at Scenic Hotel Franz Josef Glacier?
Yes, dry cleaning and laundry service are offered to guests.
Does Scenic Hotel Franz Josef Glacier offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Scenic Hotel Franz Josef Glacier?
Many travellers enjoy visiting Church of St. James (10.8 km).
Does Scenic Hotel Franz Josef Glacier have any great views?
Yes, guests often enjoy the mountain view available here.
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