Joy the manager greeted us enthusiastically when we arrived. We were given a big room. We had dinner in the restaurant on our first night and it was awesome. Had a great meal. All of the staff that we encountered in the restaurant throughout our stay were very accommodating and efficient and just so friendly. We couldn’t fault our stay at scenic hotel Franz Josef. The weather did close in a bit on us during our stay and We noticed it was very quite in the town and also at the hotel! I’m so happy that the tourists will soon be returning to the South Island because so many communities seem to have been impacted by the lack of tourists for more than 2 years. The South Island of nz is amazing so do yourself a favour and book a trip to nz soon!
This hotel has great rooms and great beds. The room was quite large, spotless and well laid-out. My wife was unwell during our stay, and the staff were very keen to make sure our stay was as trouble-free and comfortable as possible. The quality of the food served was very high. I had the lamb and chicken, both of which were cooked to perfection. We were both very grateful for the consideration shown us by the staff, and hope to visit again under better circumstances.
We had a lovely break here. The staff were very welcoming and friendly. The food was great, the beds were super comfortable. The rooms were warm and had nice chairs and foot rests. We would certainly stay there again.
This hotel is well past its use by date, old fashioned and worn out. I appreciate that Covid has wreaked havoc on the tourism industry on the coast but this type of accommodation should be mothballed permanently. Breakfast was very average. For the same price our next night in Queenstown we stayed in a 5 star hotel with spectacular views and amazing breakfast.
We had a fabulous 4 night stay in Franz Josef in February. The staff were amazing we had many great recommendations from Ashna and another lovely Asian lady of which I have forgotten her name. The food and service were really awesome and I had a fabulous massage with Ashna. Can 100% recommend the scenic circle Franz Josef. I was truely spoilt on my birthday for dinner there the food was amazing .
A very warm greeting from Ashna started out stay on a very happy note. She is the life & soul of the front of house & is extremely helpful & accommodating. Rooms are clean but basic. We had a lovely view of the mountains. Windows that open to provide some fresh air. Food in Canavans restaurant was top notch. Franz Josef & the West Coast have had a very tough 2.5 years - the hotel management really need to think hard about critical maintenance that needs to be undertaken e.g. 15 year old lumpy carpets, faded wood work, chipped hand basins, mould at window edges. Basic maintenance that needs attention before the jobs become too big. Dont get me wrong we enjoyed our stay, but some TLC needs to occur to ensure the hotel is ready for a new wave of travellers.
Excellent service. Especially Joy. The staff were fantastic. Excellent spot for a hotel. It was clean and comfortable. Did a helicopter ride to Franz Josef. What a great experience that was. Ticked off the bucket list. Also a trip to Lake Marteson.
The amenities at this hotel are first rate but the thing that stands out most is the friendliness of the staff who welcomed us every day as if we were long-lost friends. I am only sorry that our stay was so short.
I loved staying here. Raining and misty mountains when I arrived, glorious sunshine the next morning and mountains right there,clearly visible from my room with some misty spots. Beautiful . Difficult times for hotels with few travellers at this time. Amazing to eat in at the hotels dining room and enjoy one of the most beautifully cooked and presented meals out I have ever had. Thank you for a restful and enjoyable stay.
Get a massage with Ashna. She is delightful. Be warned it will hurt if you get the deep tissue option but she knows what she is doing and you will feel great afterwards. Joy was also lovely. All the staff were accommodating and courteous. Franz is a great location.