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All reviewsone nightlake mathesonmt cooknew zealandrooms are modernhot watergreat view of the mountainssouth islandhelpful ownersspa roomclose to townsmall kitchenettegreat place to staytwo nightssliding doorfresh milkshort drive
We stayed here approx 3 years ago and have come back while showing friends around south island. Beautiful views of the mountains. Nice quiet location and approx 10 minute walk to town. Nice and clean. Very helpful on arrival.
We were booked to stay two nights in this motel, but left after only one. It was worth losing the money we had paid for the second night just for a chance to stay somewhere decent! The two bedroom apartment our travel agent had booked...More
We stayed for one night in a spa room. The reception was friendly and helpful with suggesting dinner options and organising tour bookings. Our room was clean and nicely furnished. It would have been an excellent view but we had very cloudy conditions throughout the...More
Very nice hotel, on the smaller side but plenty big enough for 2. Could see Mount Cook from hotel. Nice cafes and restaurants nearby. Plenty of trips to the glacier, but weather was so bad the helicopters couldn't fly.
Stayed for 2 nights in a 2 bedroom apartment. Had a warm welcome when we arrived.. Apartment had everything we needed and had great views. They provide fresh milk and tea and coffee facilities.. Located slightly out of Fox Glacier which didn't cause as a...More
Response from sunsetmotellers | Property representative |
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years... More
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years. Everything you have mentioned has not really been an issue. In regards to beds everyone has their own preference with how firm the mattress is etc.
Doing your own dishes is more of a consideration, but our cleaners check these dishes every day when the rooms are cleaned. This is standard over all motels in New Zealand and the world. We have never had a complaint or issue raised with any health inspectors for this.
Questioning the other reviews we have had with high scores is a little disappointing. All of our reviews are given by guests and not paid for or enticed by us in any way.
As we don't have your details other than your name on tripadvisor I have no way to look back at your booking.
Not sure why this has been brought up 5 years later. If we had been told of the issues during your stay things could have been remedied easily.