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All reviewsone nightlake mathesonmt cooknew zealandrooms are modernhot watersouth islandfantastic viewsclose to townsmall kitchenettetwo nightsviews of the mountainsfresh milkshort drivethe main roadgood sizespa bath
Very friendly and welcoming and obliging - nothing a problem - great knowledge of the area and recommemdations were well worth folliwing clean and cosy room - fantastic views - would definitely return and highly recommend
Back again for our 2nd stay, Wiley was great ( he even had a bottle of red and note for a birthday ) !!
Very clean rooms in excellent condition, great views of the snow capped mountains ( when clear).
We will be back again!!...More
Thank Neil B
Management response:Responded 4 weeks ago
Hello Mr Baker
We do appreciate you taking time to share your stay experience in Fox Glacier.
We were glad that the weather got better on your arrival and hope you enjoyed the wine with the views. We would certainly like to welcoming you the...More
Friendly staff, nice clean room. We arrived at night and were amazed at the view the next morning. Breathtaking view of the mountain right outside the window. Very good location just a few mins drive from Lake Matheson and fox glacier viewpoints.
Thank Shamus C
Management response:Responded 28 June 2018
Thank you for taking time to share your stay experience with us. We are proud to be surrounded by the beautiful views and hope you have a good stay in Fox Glacier.
The hotel itself was pretty nice, albeit expensive, at US$200 a night. The problem was the management's way of handling a bad situation. We arrived after driving a very long day after a hurricane, which knocked the power out in many places in the area....More
We stayed here approx 3 years ago and have come back while showing friends around south island. Beautiful views of the mountains. Nice quiet location and approx 10 minute walk to town. Nice and clean. Very helpful on arrival.
Response from sunsetmotellers | Property representative |
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years... More
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years. Everything you have mentioned has not really been an issue. In regards to beds everyone has their own preference with how firm the mattress is etc.
Doing your own dishes is more of a consideration, but our cleaners check these dishes every day when the rooms are cleaned. This is standard over all motels in New Zealand and the world. We have never had a complaint or issue raised with any health inspectors for this.
Questioning the other reviews we have had with high scores is a little disappointing. All of our reviews are given by guests and not paid for or enticed by us in any way.
As we don't have your details other than your name on tripadvisor I have no way to look back at your booking.
Not sure why this has been brought up 5 years later. If we had been told of the issues during your stay things could have been remedied easily.