We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsone nightlake mathesonmt cooknew zealandrooms are modernhot watergreat view of the mountainssouth islandhelpful ownersspa roomclose to townsmall kitchenettegreat place to staytwo nightssliding doorshort drivegood size
We spent 2 nights in this very comfortable motel. We were welcomed upon arrival and shown on a map all of the highlights of the area. Fresh milk, rather than UHT, was provided for use in the complimentary tea and coffee. Our room had a...More
Arrived on Census night and educated the Chinese owner on census requirements. Unfortunately Fox Glacier access was closed but we were well positioned to view and walk around Lake Matheson which was memorable in spite of the rainy conditions. Our unit was OK with adequate...More
Stayed here for one night on our tour of New Zealand. We were greeted by a very friendly and helpful young man who explained about the area and activities to do there. As we were only staying one night and the mountains were covered in...More
Average motel with views of the mountains, which would have been nice if there weren't a cyclone at the time. Unfortunately what wasn't nice was the price we paid for this place. £200. I do understand the concept of supply and demand, but a 'motel'...More
Greatest views of the mountainous glacier franz Josef. Helicopters taking off in the morning is exciting. A large Chinese clientele . Rooms are great with everything you need. Milk given to you at reception for tea which is courteous and the front desk reception guy...More
Response from sunsetmotellers | Property representative |
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years... More
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years. Everything you have mentioned has not really been an issue. In regards to beds everyone has their own preference with how firm the mattress is etc.
Doing your own dishes is more of a consideration, but our cleaners check these dishes every day when the rooms are cleaned. This is standard over all motels in New Zealand and the world. We have never had a complaint or issue raised with any health inspectors for this.
Questioning the other reviews we have had with high scores is a little disappointing. All of our reviews are given by guests and not paid for or enticed by us in any way.
As we don't have your details other than your name on tripadvisor I have no way to look back at your booking.
Not sure why this has been brought up 5 years later. If we had been told of the issues during your stay things could have been remedied easily.