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State Highway 48, Whakapapa, Tongariro National Park 3951 New Zealand
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About

#1 of 2 hotels in Whakapapa
Location
Cleanliness
Service
Value
Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed.
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Room & Suite (340)340
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children Activities (Kid / Family Friendly)
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Skiing
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
VIP room facilities
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Hotel links
Special Price:Stay Longer For More
2,768Reviews15Q+A100Room tips
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Popular mentions
Ian and Anne D wrote a review 1 Mar
Auckland, New Zealand2 contributions1 helpful vote
We had a wonderful two night mid-week package at the Chateau recently. This included daily buffet breakfast with an excellent and wide variety of choices, including the best scrambled egg I've ever encountered in a buffet (and have stayed in quite a few 4 and 5-star hotels all over Aus.) Dinner was excellent too and we appreciated their dress code. Nice to have to dress up a bit. Great walks in the area which we made lots of use of in the superb weather. My only slight negative was the complimentary bottle of sparkling wine. Very pleasant but, please let's support the local economy and make it a NZ wine. I'm sure we shall be back. We've been highly recommending to all our friends and family.
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Date of stay: February 2021Trip type: Travelled as a couple
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John V wrote a review Jun 2020
Wellington, New Zealand61 contributions9 helpful votes
Hotel's Favourite
A glorious step back in time to the splendor of the 1920s. (The accommodation was built in 1929. ) Straight away one gets an impression of luxury, style & class. A high tea is available around 4pm with a selection of teas and yummy cucumber sandwiches The dining experience was superb. The staff were friendly accommodating and quick with service. A credit to the facility. The dining experience was of a michellin 5 star quality. Breakfast in the dining room was excellent. There was a vast & ample selection of food available. The rooms were tastefully furnished with a bath. A highlight of our stay was a special happy birthday treat delivered to our room for my wife!! A attendant with a baggage trolley assisted us with checkout. Treat yourself! You wont regret it.
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Date of stay: June 2020
Value
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Sleep Quality
Room Tip: the top floor has good views
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2 Helpful votes
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Response from ChateauHMGT, Front Office Manager at Chateau Tongariro Hotel
Responded 27 Jun 2020
Dear John V, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and enjoyed the service provided by the staff. We appreciate your valuable feedback and look forward to welcome you again. Best Regards
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Laurence wrote a review 1 Mar
1 contribution
We really enjoyed our stay. Excellent value for money. The food was delicious. Helpful staff. Lovely hotel and a very comfortable room. The Chateau is in an amazing setting. Will return in the Winter season
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Date of stay: February 2021Trip type: Travelled as a couple
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John E wrote a review 1 Mar
Upper Hutt, New Zealand19 contributions2 helpful votes
An efficient check in and a room which was clean but which showed a tiredness, chipped bath, cracked shower linings and suffering from the rigors of use, bed was comfortable, TV pretty primitive with no sky! Breakfast and dinner meals were of a good standard and served efficiently by staff recruited from off shore. Two matters of concern for me, firstly the table service in the lounge bar was poor with a lack of attention to those requiring a top up and not direct purchasing from the bar permitted, secondly meals were being served in extra dining facilities around the lounge with meals being carried uncovered from the main dining rood to guests. In a pandemic this appeared to be unacceptable and cloches should have been used. As a number of the guests were elderly the lounge chairs -although comfortable- were very low and difficult for some patrons, including myself to sit and stand may be consideration could be given to updating with elderly ease of access in mind. Having said that we enjoyed our stay and would be keen to return,
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Date of stay: February 2021
Location
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fcj2017 wrote a review Feb 2021
Wellington, New Zealand7 contributions1 helpful vote
The hotel is magnificent from a distance, but up close it is in desperate need of a tart up. Everything is just a bit old and faded. The curtains in the dining room either have not been hung properly or are missing a couple of hooks because they didn't hang well, and the cream fabric to each side makes the whole window dressing look cheap. The beautiful picture window looking out onto the mountain was dirty, and remained dirty throughout my stay. The bathroom in my room needed a complete reno, very dated and tired - chipped enamel on the bath, scratched mirror frame, nasty plastic tissue dispenser. The bed was comfortable but the carpet was stained, there was no full length mirror (despite there being several possible spaces for one) and the television only had a handful of channels tuned in (no Sky). It was all a little disappointing. The hotel's saving grace is its kitchen - the meals I had were superb. I ate in the formal dining room the first evening, had high tea the following day and a meal in the lounge. Delicious, well presented and great service. Would go back for the food, but not for the hotel.
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Date of stay: February 2021
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Response from Hotel Management, Revenue Management at Chateau Tongariro Hotel
Responded yesterday
Dear fcj2017, Thank you for sharing your feedback. The last thing we want is to make you feel disappointed and I am sorry the stay was not up to expectations. We hope you allow us another chance as we'd love to make amends. If you would be open to a future reservation, please contact me at dm@chateau.co.nz to help facilitate your booking and ensure you are well taken care of. Thank you again for your feedback and we wish you safe travels. Kind regards, Abhishek Kokje
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PRICE RANGE
US$66 - US$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bayview chateau tongariro hotel tongariro national park, bayview chateau tongariro national park
FORMERLY KNOWN AS
Bayview Chateau Tongariro
LOCATION
New ZealandNorth IslandManawatu-Wanganui RegionTongariro National ParkWhakapapa
NUMBER OF ROOMS
106
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Frequently Asked Questions about Chateau Tongariro Hotel
Which popular attractions are close to Chateau Tongariro Hotel?
Nearby attractions include Tongariro Alpine Crossing (7.1 km), Taranaki Falls (0.2 km), and Tawhai Falls (3.7 km).
What are some of the property amenities at Chateau Tongariro Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Chateau Tongariro Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Chateau Tongariro Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Tongariro Hotel?
Conveniently located restaurants include Ruapehu Restaurant, Ruapehu Lounge Bar, and Tussock Bar & Restaurant.
Are there opportunities to exercise at Chateau Tongariro Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Chateau Tongariro Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Whakapapa.
Are any cleaning services offered at Chateau Tongariro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Chateau Tongariro Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Chateau Tongariro Hotel?
Many travellers enjoy visiting Te Porere Redoubt (6.7 km).
Does Chateau Tongariro Hotel have any great views?
Yes, guests often enjoy the mountain view available here.