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Holiday Inn Express & Suites Mt Rushmore / Keystone

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Traveller (183)
Room & Suite (43)
Dining (8)
Certificate of Excellence

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Certificate of Excellence
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Centre with Internet Access
Heated pool
Hot Tub
Indoor pool
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Centrally Located
HOTEL CLASS
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654Reviews
213Photos
4Q+A
100Room tips
Traveller rating
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Popular mentions
We had a nice visit to Mt Rushmore, Wind Cave and Custer. The hotel is a great location for getting to all these places. The room was very clean and had everything we needed. The pool area was nice although the hot tub was a little too hot for me. The lobby was comfortable and
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Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone
Responded 3 days ago
Thank you very much for choosing to stay at our hotel during your visit to the area! I'm glad that our hotel was conveniently located and provided amenities that made your stay more comfortable! I do apologize that we were out of some items in our breakfast bar; this is definitely not a regular occurrence and we try our best to make sure the breakfast still fills up our guests! I hope you had a great overall trip and safe travels!
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Had a nice stay here,the atmosphere was warm and welcoming. Room was very clean and very comfortable. Enjoyed sitting in the lobby area by the fireplace which I never do, really nice to relax. We did check out the pool & Hot tub, both good. Breakfast was decent with good
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Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone
Responded 11 Jan 2019
Thank you for choosing to stay at our hotel and for taking the time to provide this positive feedback! I'm glad that you enjoyed our lobby and breakfast! I hope you had a great overall time visiting the beautiful Black Hills! Thank you again and we look forward to seeing you again in the future!
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+1
We visited here for a business trip to Crazy Horse monument. The room was great. The breakfast area was small but very good service and decent food. The staff were wonderful. The only downside is nothing and I mean nothing was open for food or drink here in this town. That was
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Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone
Responded 27 Dec 2018
Thank you for choosing to stay at our hotel during your visit to the Black Hills. I'm glad that you enjoyed our hotel and that our staff was courteous. I truly apologize that most of the other businesses in town do shut down for the winter months or they have limited hours. I'm glad that you still had a good trip and safe travels.
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Basic place no frills. Room appointments were no frills. Seems when constructed they used a lot of non commercial fixtures. There is no style. The sofa and desk remind you of a dorm. Breakfast was ok. People were friendly but scarce in the morning. We checked in
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Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone
Responded 20 Dec 2018
Thank you for choosing to stay at our hotel! I'm glad that you had a good nights rest and enjoyed the area! I apologize if the restaurant next door was not open while you were here. During the off-season a lot of the local restaurants have limited hours and they often change based on how many people are staying in town. I definitely understand the frustration with this; we try and communicate with the restaurants daily to provide accurate recommendations. I hope you still had a great time visiting the beautiful Black Hills!
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We stayed at the holiday inn in Keystone in December and we were treated as if our presence there was more of a nuisance than an opportunity to provide quality customer service. Upon arrival, the hotel attendant was very short and rude when we asked questions and proceeded to
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Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone
Responded 20 Dec 2018
Thank you for taking the time to provide us with this feedback so we can improve our services for the future. I am extremely sorry that your experience with some of our staff and our hotel was unsatisfactory. Your experience is not acceptable for the level of service we try so hard to provide to each and every guest. Please know that we have addressed these issues with the appropriate employees and reiterated the very important fact of how to handle issues in the hotel and explain the resolution to the guest. I am also sorry that our TV's were not working properly. Due to our location, when there is inclement weather, the satellites do go down sometimes. Please know that we have been in contact with our TV provider to hopefully fix these glitches in the future. Most importantly I am extremely sorry that you were treated poorly when simply just trying to make your stay comfortable, this is 100% unacceptable. We always want our guests to bring up any issue they might face so we can make your stay a relaxing and comfortable one. We have pulled all of our employees aside and made sure they are all aware how important it is to accommodate any and all guest needs, and how to properly handle any issues that might arise. Again, I am very sorry that this was your experience. I truly appreciate you bringing these items up so we can not have this happen in the future and we can all learn from our mistakes. I truly hope that you were still able to enjoy the beautiful Black Hills and had a great overall vacation.
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suite with jaccuzi #104
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Is this hotel close to Custer National Park or within a reasonable driving distance?
It is very close and a great hotel! We like the holiday inn express in Custer,SD a little better though and it’s cheaper. It is also closer.
1 vote
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are pets welcome
Not aware if pets are allowed. Check directly with the hotel.
0 votes
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What are temperatures in Keystone around the middle of August?
We visited in August and the weather was hot during the day (around 90 degrees)'but we did have a thunderstorm one night..
0 votes
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Cooler temperatures with possibility of some snow still around. If you're going to Yellowstone, check with the National Park Service on road closings, etc. That part of the country can get some late snows and you could experience road closures throughout that part of South Dakota and Wyoming.
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"Even numbered rooms do not face the parking lot."
"Best advice. . . . Avoid this place like the plague."
"Great rooms"
"Book early, and as the prices drop, they are willing to lower price. Room "112" has a leak, musty smell. Very centrally located."
"All rooms are easily accessible via the lovely star way or elevator. The views are of the lovely Black HIlls."
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PRICE RANGE
US$74 - US$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites keystoneholiday inn express keystoneholiday inn keystonekeystone holiday inn
LOCATION
United StatesSouth DakotaKeystone
NUMBER OF ROOMS
61
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