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165 Courtland Street NE, Atlanta, GA 30303
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Traveller (733)
Room & Suite (340)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Atlanta Hotel
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 194 hotels in Atlanta
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Atlanta Hotel is a downtown hotel located in the heart of Atlanta, Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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4024Reviews64Q+A100Room tips
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Lisa S wrote a review Jun 2022
Glasgow, United Kingdom127 contributions131 helpful votes
This place is a den of iniquity! We booked a suite for 3 adults and 2 kids. It stank, stale smell and grease and dirt everywhere. We needed the sofa bed obviously but it wasn’t pulled out. We pulled it out and the mattress was stained and busted. No sheets. Called down to have it made up. Reserved to the fact we where only there one night and didn’t want to ruin our visit yo Atlanta by making a fuss. The girl on the phone said they can provide sheets but they won’t make up the bed. I insisted the bed should have been made up for us and she repeated the won’t make it up and hung up the phone on me. A stroke to far, we went to reception. No manager on site but spoke to a supervisor who said he would get the bed made up but we did tell him about the other issues with the room. We asked what time and location for breakfast as we weren’t advised at checkin. At that time we were advised only 2 out of our 5 guests could have breakfast. Could not make it up. We then got breakfast for the kids obviously but what a total waste of money that was. It was the most disgusting breakfast I have ever had the displeasure of seeing an no one ate anything apart from some toasted bread. Hotel foyer is disgusting. Even at 7am in the morning we where stepping over food left from the night before. Will never ever stay here again and would advise anyone else to avoid at all costs.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Get a map to find your room because there is no signs.
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1 Helpful vote
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 2 days ago
Dear lisasH3019HV, Thank you so much for taking the time to write such an informative review. Please accept our sincerest apologies for the poor experience; you should not have encountered these issues during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. There are no excuses for the lapses or imperfections we are striving to make our guest journey better and hope you will give us another opportunity to see these positive changes. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
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ckarrris wrote a review Jun 2022
Smithtown, New York3 contributions2 helpful votes
Pictures are deceiving- hotel in the middle of a ghetto area. No decent takeout food that delivers in the area or restaurants, or even decent hotel food available. Nothing for kids. Pool was yucky and does not look ANYTHING like the pictures. The room was old feeling, carpets grossed me out. Microwaves in the hallway, not the room. The only thing I will say is that it was quiet enough which was good
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: There was a pole dancing convention here when we went
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1 Helpful vote
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 1 week ago
Hi ckarris, thank you for taking the time to review your recent visit to Atlanta. Our hotel is in the middle of Downtown Atlanta, and there are dozens of restaurants within walking distance (3-5 blocks) as well as multiple food and beverage restaurants inside the hotel. I'm sorry that you didn't get a chance to enjoy these! We hope you have the opportunity to enjoy some of these options in the future. Thank you again for your feedback, have a great week!
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Elizabeth C wrote a review Jun 2022
Savannah, Georgia1 contribution
They could care less if the entire hotel smokes weed. It’s everywhere. Horrible. The guests smoked weed in the elevator. I’m their rooms. Horrible. This hotel promotes weed. I asked a guy if it was legal in Atlanta . He said for ME to be discreet. They aren’t. They don’t care and look the other way.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Don’t come unless you smoke weed.
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Response from J Panek, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 2 weeks ago
Dear Guest, Thank you for letting us know about your stay. Your overall experience of weed scent is below our standard. I have shared your feedback with our executive leadership so as to ensure that the necessary guidelines and policies are put in place to prevent this issue from occurring in the future. I hope you choose to stay with us again should your travels bring you back to the area. Sincerely,
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Michael C wrote a review Jun 2022
Rock Hill, South Carolina63 contributions16 helpful votes
My family(me, wife, daughter, and grandson) stayed in this hotel for 4 days/3 nights. Overall the actual room was average. It was clean with all the usual amenities, but we were given a room with 2 double beds. I have never stayed in a hotel that had double beds and it was a little uncomfortable sleeping. Outside of the room, the hotel seriously needs some work and upkeep. Let's start with parking. There is a 35$ parking fee which is about average for a city, but the garage is unmanned and to get to the hotel you have to navigate through a narrow walkway on the side of the entrance to the garage with only some cones and a plastic chain to keep you safe. The elevators in the garage did not look like they had been cleaned for awhile except for the run that was thrown in there. We stayed in the North Tower which was a long walk from the garage. The decor inside the hotel was also in need of a revamp from the early 80's. I will give them credit for the number of well maintained areas throughout the hotel where guests could sit and talk or watch television. DoorDash and UberEats were available with a wide selection of different cuisines and prices. The pool was enjoyable, but maybe not as luxurious as the pictures. The hotel was close to major attractions such as the World of Coke and the Georgia Aquarium, but I would suggest driving and paying for parking or taking an Lyft due to the area outside the hotel. Overall, an average experience, but not one I would probably do again.
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Date of stay: June 2022
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Dan K wrote a review May 2022
Clarksville, Tennessee157 contributions61 helpful votes
Up front, I will not willingly stay anywhere else in Atlanta. Now. Another reviewer a few years back said "The Sheraton is dated and has a weird floor plan." My reply was "So was Grandma's house, and you slept great there too." While I still slept great, and the staff was their usual wonderful selves, Grandma's house needs some work done. This is therefore addressed to the new owners, third in five years. Spend some money and fix some things. The elevator breakage is constant. Plumbing issues kept much of the Wednesday check ins for our convention out of their rooms promptly. The hot tub is broken. Signage throughout the hotel is missing letters. Carpet is wearing out. The staff knows what needs doing- back them up and do it. Now I arrived Thursday afternoon. My room was ready, was immaculately clean, the linens were blinding white, and we never ran out of hot water. The pool area is still my favorite spot in downtown Atlanta. The ice water coolers for our function never ran dry. The staff is unfailingly polite. And it's not like I don't know my way around or where the big ice machine downstairs is after maybe nine or ten times these last few years. Notes to help others. Collages is only doing a breakfast buffet. Fandangles is only open for dinner, and I don't think they're open every night.
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Date of stay: May 2022
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carolyn l wrote a review May 2022
1 contribution
+1
Weekend family trip for 2 nights. Room with terrace view was super convenient. Pool was warm and very clean . Some construction going on in pool terrace area. Friendly and helpful staff . Good location. Choice of valet or self parking . Starbucks located in hotel .
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Date of stay: May 2022Trip type: Travelled with family
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Linda H wrote a review May 2022
Yeovil, United Kingdom2337 contributions602 helpful votes
Had one night here after a flight from the UK. Pool looked inviting but our timings were wrong. The barman was very friendly and helpful when we just needed to relax with a cold beer. About a 20 minute stroll from the Martin Luther King ‘ I have a dream’ memorial rose garden. Several restaurants are close by. We were awake pretty early but it was impossible to get a coffee early. Room was clean and tidy.
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Date of stay: May 2022Trip type: Travelled as a couple
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Leslie D wrote a review May 2022
1 contribution
"Crazy Atlanta Travel Bar" is directly across street. Music is booming even inside hotel. 5 people loitering in hotel parking lot & 1 in front of the valet window charging his cell...were not hotel guests or employees. Hotel did nothing to stop them. Luckily, the bar was not open on the 2nd day of our stay. Valet did not greet us. When we went to his booth to ask for cart, he was playing on cell phone. Michael at check-in was very helpful. When checking out, Mike from Engineering saw us having hard time getting luggage up/down the various floor levels & was very nice to help us all the way to parking lot & loaded our car. He said he would have the parking charges removed from our bill & took our room #. I was grateful & tipped extra. However, the parking charges WERE NOT removed, so I feel like I may have been scammed in to the large tip. The room was clean & the bed and pillows were very comfortable. The bathroom was very small. There is a microwave in the hall on the 3rd & 11th floor for guests to use.
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Date of stay: May 2022
Location
Sleep Quality
Room Tip: If the bar across the street is open (Thur-Sun), ask for a room farthest away from it.
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 10 May 2022
Thank you so much for taking the time to write such an informative review. Please accept our sincerest apologies for the poor experience; you should not have had to experience this hassle during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
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dinahandscott wrote a review May 2022
Isle of Palms, South Carolina24 contributions11 helpful votes
Attending for a dance convention. The hotel was well priced at this rate. They did very well with the size of attendance. The staff was always friendly, welcoming and helpful. Unfortunately, the hotel needs much updating. It was very clean though. I had a balcony room to the pool which was great for fresh air.
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Date of stay: May 2022Trip type: Travelled with family
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 10 May 2022
Thank you for taking the time to review your stay. We are glad that you enjoyed your stay and we hope to see you again in the future.
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Paul B wrote a review Apr 2022
Savannah, Georgia10 contributions
We stayed here a couple of nights for a music festival. The location is good for most any attraction. The staff were friendly and helpful. The entire facility was nice and clean. Check in was a little slow, but we did get here right as check in started. They also brought a second person in to help which made a huge difference. Would easily have earned a full five stars if not for a few issues that are hard to overlook. The room was very noisy. Not from other guests but street noise. Sounded like tractor pulls were happening at all hours of the night. Then of coarse your normal city noise of sirens and thumping music. The tv has a white noise channel that you should utilize. It does help drown out the city noise. We were on the 12th floor so I figure it would be even worse on a lower level. The rooms and parking were expensive considering the noise outside and the little things inside the hotel. The bathrooms are pretty small. Ours had a barn door that was almost too heavy for my wife to open and close. The rooms are a good size and the tv lineup is okay as well. There’s no complimentary breakfast or coffee. We had in room coffee the first morning but it was not replenished fir our second morning. We would stay here again though. Simply because of the staff. They were amazingly nice. Even when overly busy.
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 10 May 2022
Thank you for taking the time to review our hotel. We are glad our staff was able to leave a positive impression. We will share your comments with the leadership team in order to provide a more positive experience for all of our guests. We hope to see you again in the future.
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PRICE RANGE
US$150 - US$284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton atlanta, atlanta sheraton
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
763
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Frequently Asked Questions about Sheraton Atlanta Hotel
Which popular attractions are close to Sheraton Atlanta Hotel?
Nearby attractions include Time to Escape: the Escape Room Experience (Downtown Atlanta) (0.3 km), Escape The Room Atlanta (0.4 km), and APEX Museum (0.4 km).
What are some of the property amenities at Sheraton Atlanta Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Atlanta Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Atlanta Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Atlanta Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Atlanta Hotel?
Conveniently located restaurants include Aviva by Kameel, Nikolai's Roof, and Ray's in the City.
Are there opportunities to exercise at Sheraton Atlanta Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Atlanta Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Atlanta.
Are any cleaning services offered at Sheraton Atlanta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Atlanta Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Atlanta Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.