Professional staff and excellent service. From the front desk, the valet, the Market place. Very clean!!! Thank you Mr. Field and front desk manager. The list goes on on and on. I truly recommend anyone to book a room at Loews Hotel Downtown Atlanta
I got the best night's sleep I've ever had in a hotel. I travel at least 80 nights a year and stay at hotels often. The value is amazing at this hotel considering I've paid 3 times more per night for lesser comfort and convenience. Location is perfect in midtown, walking distance to evverything! The staff has been trained and selected by one would think Mary Poppins herself. The gym is top notch, the bartender at the lobby makes amazing Manhattans, the valet attendees, the cleaning staff; everyone was consistently top notch. Our check-in process was more like a welcome home greeting from one's best friend than a hotel check-in. Tyler should write a book on hospitality. IMPRESSIVE PLACE OVERALL! We will be using this hotel from now on in Atlanta.
What a great place! Room was impeccable with electrical outlets as well as lamps in all the right places. Bedding was comfy. The food both in the restaurant and room service was delicious. Everyone in the staff was extremely nice and even the elevators were super fast. Highly recommended!
Unfortunately, the front desk personnel checking us in wasn’t pleasant & happy. She read to us the AMEX FHR benefits as if they were rules & regulations not benefits to be enjoyed. For example, she emphasized “breakfast ends at 11 not 11:01am.” Sadly, we took the brunt of her past experiences. No opportunities were taken to be cheerful or welcoming. Unfortunately, the check in process was stiff and procedural. The room was clean and bright. Bedding nice. Robes were missing in the room. Robes are typical for luxury hotel and for Loews. This hotel was very corporate and sterile. Disappointed that In - Room breakfast was the only option other than take away food at Market Place. This Loews is not the hotel to linger & enjoy. Wish we had known. We tried to enjoy the lounge after dinner but they ran out of dessert and only a dry piece of chocolate cake was available. Drinks weren’t good. The next day, the gentleman at front desk were very pleasant and informative. Doormen we’re responsive and kind. But unfortunately we will not be coming back again.…
Had an excellent stay at the Loews Atlanta. Easy to access. Great parking. Exceptionally warm welcome at the front desk/registration. Vibrant and welcoming lobby bar. Beautiful views from the rooms and best of all terrific daily housekeeping and quick responses for any requests. A pleasure to stay at this hotel.
Beautiful room and view in 2401, although the TV and ice machine didn't work. Toni made us feel welcome at check-in right away and Tivia at the market was great with helping us use our amex credit. Room was very clean and smelled great. Also appreciated the fast responses to the front desk texting service so no need to call down with random questions. Thanks Loews, will be back!
Our stay at this hotel was wonderful. The views were incredible, the decor delightful, and all of the staff were incredibly accommodating and helpful. Especially wonderful was our breakfast at the restaurant, where we were served by a server named Chazzie, who we loved immediately. Her sunny attitude and incredible service complemented the wonderful food and ensured it was a meal we wouldn't forget in a hurry. So, to sum up, stay at this hotel - and make sure to stop by the restaurant and ask for Chazzie!
I enjoyed the beautiful room and lobby area! This may sound odd but it smelt so good and clean in the hotel and I loved it! The parking was convenient and the surrounding restaurants were amazing (I ate at three of them) over all great
The website is very deceiving with the rooms. Rooms are outdated & lots of clear damage to the rooms. When we checked in, there was no bellman to help with luggage to the room so we took the cart ourselves. There was a massive crowd in the lobby with it being littered with trash. Not what you expect from a 4 star American Express Fine Hotels and Resorts program. The bar staff was wonderful though but will not return.
We stopped by the Loews Atlanta Hotel for a nice mid-week breakfast. The food was delicious. Chazzie, our server, and now our friend, was so wonderful and accomodating. She has such an upbeat attitude and attended to all of our needs. Overall, an excellent experience.