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Welcome to citizenM, home of affordable luxury in Seattle's South Lake Union neighbourhood, on the edge of downtown. We're just a few minutes' walk from Amazon HQ, the Space Needle and Pike Place Market. Enjoy a completely contactless stay - download our free app and book through it (you get a free welcome drink too) for a smooth experience from check-in to check-out with your phone (everything from paying for stuff to controlling your room lights). We reinvented the hotel lobby - ours is a stylish living room full of art, books and the latest Vitra furniture, ideal for kicking back and surfing the free Wi-Fi. It comes complete with a 24/7 canteenM kitchen, serving food, drinks, snacks and cocktails almost around the clock. In your bedroom, enjoy XL king-size bed, power shower with full-size AM/PM shower gels, and a free movie library on your smart TV. Stream your own content using our superfast free Wi-Fi. All rooms are thoroughly cleaned and disinfected after every stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Boutique
Languages Spoken
English
Location
201 Westlake Ave N, Seattle, WA 98109-5217
Citizenm Seattle South Lake Union Hotel
558 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Citizenm Seattle South Lake Union Hotel emerges as a modern and stylish choice, celebrated for its eclectic atmosphere and proximity to Seattle's attractions. Guests appreciate the contemporary, tech-friendly rooms and the friendly staff, although opinions are divided regarding room size and value, with some citing additional costs and limited amenities.
Cleanliness is a strong suit, with very clean rooms noted by many, yet there are mentions of cleanliness and functionality issues. The hotel's unique design and central location continue to draw guests, despite mixed reviews on service and room comfort.
Location
Convenient
Atmosphere
Eclectic
Rooms
Cramped
Value
Reasonable
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory
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The location excels in its location; all the popular Seattle destination such as Space Needle, Pike Public Market, and Seattle Public Library are more or less about 10-15 minutes walking distance. There is also a Whole Foods and another asian grocery market that is about a block away, and there is an abundance of coffee shops and dining options surrounding the hotel.
The room I got is very small compared to a typical traditional hotel room; I think it's perfect for the solo traveler or couples but if you have family or kids, this might not be the best hotel option for you.
I had an issue with room cleanliness and the staff's failure to address it. I had noticed there were stains and crumbs underneath the sheets and mattress during my second night. So I took photos and brought up the issue with the front desk staffs. They had indicated they would send housecleaning up to resolve the issue, so I left the hotel to get dinner. After dinner, I went back to my room and it was very evident someone had been in the room because the bed was made BUT the stain and crumbs were still there. I called the front desk to explain the stains and crumbs were still present and voiced my disappointment. Since it was later in the evening, I told front desk I didn't want housekeeping to come up again and would want the issue to be resolve the next day. The front desk staff told me they would notify the housekeeping manager about the issue. So the next day, I left the hotel in the morning for my itinerary and didn't come back until evening time. I came back into my room and the stains and crumbs were still present.
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Review collected in partnership with this hotel
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 22 Jan 2024
Hi 'q7ki0cpowe', Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your detailed comments and apologize for any inconvenience you experienced. We are delighted to hear that you found our hotel's location convenient, with easy access to popular Seattle destinations, grocery markets, coffee shops, and dining options. We strive to provide a comfortable and convenient experience for our guests, and we are pleased to know that our location met your expectations. However, we sincerely apologize for the issues you encountered with the cleanliness of your room and the apparent lack of resolution by our staff. Your experience does not align with our commitment to delivering a high standard of service, and we are genuinely sorry for any disappointment caused. Rest assured, we take your concerns seriously, and we will be investigating the matter further to understand what went wrong in addressing the cleanliness issue promptly. Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be taking immediate steps to prevent similar occurrences in the future. We understand the importance of a clean and comfortable stay, and we regret that we fell short of your expectations. Please be assured that we are addressing this matter internally to ensure that such incidents do not recur. To make amends for the inconvenience you faced, we would like to offer you a discount on your next stay with us. We hope to have the opportunity to regain your trust. If you have any further details or would like to discuss your experience in more detail, please feel free to reach out to us. Your satisfaction is our priority, and we are committed to making things right. Thank you again for bringing this matter to our attention. We appreciate your understanding and look forward to the possibility of welcoming you back for an improved experience. Safe travels, citizen Juriana
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I believe my husband requested a top floor room so that our 17 month old baby can sleep soundly without being disturbed by footsteps from above.
Upon entering the room, it appears to be designed for individuals with disabilities. However, there is no dining table, we all had to eat on the floor. The bed's sharp edge poses a hazard to toddlers. Only one chair is provided. Storage space is insufficient, resulting in cluttered floors. The sink is compact, and there are no hooks for wet towels or clean clothing. The bathroom floor is slippery, and my infant slipped in the shower area. The lighting system, including the bathroom, is app-controlled, requiring all lights to be turned on for bathroom use. The trash cans are extremely small. The shampoo and conditioner dispensers are malfunctioning.
Although cleanliness and staff friendliness are commendable, these issues require attention.
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Review collected in partnership with this hotel
Date of stay: December 2024
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Everything was simply fantastic. The room was new, very well organized and squeaky clean. The staff were very helpful and friendly. They provide filtered water and basically anything that one might need in a hotel 24/7. The only downside of the location is that there is a park with homeless people across the street. But they are quiet and peaceful, so not a big problem.
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Review collected in partnership with this hotel
Date of stay: November 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nelvin Mathew, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 27 Nov 2024
Dear alenakondor, Thank you for your wonderful review! We're delighted to hear you had such a fantastic experience and appreciated the clean, well-organized room and the helpfulness of our staff. It's great to know the 24/7 amenities, like filtered water, added to your stay. We understand your observation about the surrounding area, and we're glad it didn't detract from your overall experience. We look forward to welcoming you back again soon! Safe Travels, Citizen Nelvin
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The rooms are very small and modern, and the shower gets warm, but not hot. All of the lights and curtains are controlled by an app on an iPad or your phone in addition to a few switches around the room. I booked here based on a conference recommendation, so just know what you’re booking and make sure that’s what you’re looking for.
I absolutely would not stay here again based on my experience — I booked for 2 nights. As I was getting ready on my first morning there, all of a sudden all the lights turned off and the blackout curtain dropped. It was pitch black and I had to stumble around the room to find a switch to turn on a light. Luckily I didn’t trip and hurt myself.
I told front desk person what happened and they nodded knowingly and said, “ok, I’ll have to flip the breaker to get the lights back on.” I told them the lights came back on when I hit the switch. They said, “that’s weird. Normally I have to flip the breaker to get them to come back on.” So I ask, “so this is normal”? They said, “well, no, not normal but it happens. I’ll have maintenance look at it.” And that was it. No apology or offer of compensation.
When I returned that evening, my keycard didn’t work and the front desk associate said “ah, yeah” and nodded when I gave them my name.
I finally pieces together that either a tech glitch or human error at the front desk (maybe someone gave the wrong room #?) caused me to be checked out that morning— the lights going off and blinds shutting happens immediately after you click “check out” on the app on your phone, and I had been sent an email invoice minutes after the blackout occurred.
Frustrating that it happened, but what really got me was that no one seemed to care and there was no apology given.
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Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nelvin Mathew, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 20 Nov 2024
Dear smcain, Thank you for sharing your experience. I'm truly sorry to hear about the challenges you faced during your stay, especially with the unexpected issues involving the lights and keycard, and the lack of a satisfactory resolution from the team. This is not the level of care or service we strive to provide. Your insights regarding the technical glitch and how it was handled are concerning, and they highlight areas where we need to improve both our systems and staff training. We understand how frustrating it must have been, and we regret not addressing the situation with the empathy and urgency it deserved. Your feedback is invaluable in helping us learn and grow, and we’ll work hard to ensure such lapses don’t happen again. Thank you for taking the time to share your detailed review, and we apologize that we fell short of your expectations. Safe Travels, Citizen Nelvin
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We spent two nights at the SLU Citizen M . It is super convenient in location to many of Seattle's main attractions. We visited for a Kraken game, and were able to walk to Climate Pledge in a matter of minutes. We found parking on the street without issue that allowed us easy access to our vehicle when we visited the Fremont and Ballard neighborhoods. We loved our stay, and will be returning more often now that we have found a reasonably priced hotel that is clean and stylish and provides us with all the amenities we look for.
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Date of stay: January 2023
Rooms
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Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 2 Feb 2023
Hi 'dickerson2architect', Thank you for the review. Great to hear you enjoyed the citizenM experience! We can't wait to have you back. Safe travels, citizen Juriana
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If you haven’t stayed at this brand before then you might be surprised at the room size. The width is the exact size of the king size bed that’s stuck in between the walls. The vanity is in the room and toilet and shower in a smaller glass enclosure. The rooms are small, but have a modern vibe and everyone is controlled from a small iPad. The bed was firm but comfortable, overall great for my 2 night business trip in the area. Staff was friendly, location is great with lots of close food options.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nelvin Mathew, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 26 Oct 2024
Dear doms1214, Thank you for your review! We're glad you enjoyed the modern vibe and found the room's tech controls convenient for your business trip. The compact room size can indeed be a surprise, but it’s designed to pack in all the essentials with a stylish touch. It’s great to hear the bed provided a firm and comfortable rest, and that our location and friendly staff added to a smooth stay. We hope to welcome you back next time you're in the area! Safe Travels, Citizen Nelvin
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High-Tech Hostel designed for solo under 35 yrs old travelers. Rooms perfect for 1 and so small stretched out arms will touch both sidewalls. King bed occupies 3 walls - sides and end of room. Sleeper under window must crawl over partner to exit bed. Shower ultra slippery and safety concern. Staying here will appeal to anyone wanting to learn a new app called "Hotel Room." All room functions -- lights, TV, climate -- controlled via iPad unintuitive app. And if all lights are out during the night and iPad cannot be found, you won't be able to find the door in an emergency. No light switches in toilet/shower area but, you guested it, use the iPad app.
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Review collected in partnership with this hotel
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 30 Aug 2024
Hi 'whited88', Thank you for sharing your feedback. We strive to be as transparent as possible about the citizenM experience and regret to hear that we did not meet your expectations during your stay. Our rooms are designed to offer a smart, high-tech environment with space-efficient layouts, and we understand this setup may not suit everyone. We appreciate your comments about room functionality and safety, and we will review these concerns to enhance our guest experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Safe travels, citizen Juriana
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I came here for a work trip solo. I LOVED this little hotel. It was located around a lot of great restaurants, a Whole Foods for supplies for the room, and I felt safe here! My offices are located right on South Lake, and I walked the 1.5 miles each day to and from the office and felt very safe. The hotel room itself is very small, but it is still sizable for couples or solo. Being eco-friendly, everything in the room is controlled by the provided iPad or through the citizenM app on your phone. The staff was friendly every time I entered the lobby, helping me find whatever I needed whether that be directions or a plate for my takeout. The lobby itself is very inviting, full of color, large, beautiful. I did not try the breakfast or other food items at the hotel, but the food I did see of other patrons, it looked delicious. Although I was right off a busy street, I could never hear traffic.
Travel to/from SEA/TAC: I flew in around 1pm and my Uber ride to citizenM was $60 and took 20 minutes; I left very early on a Saturday morning (5:30) and it was still the same price and took about the same amount of time.
For the ladies: There is shampoo and shower gel in the shower, but there is no conditioner; A full size hairdryer was provided. Also, shower is see-through depending on how close you are to the walls/what color you have the shower walls set to.
I plan to stay here every time I have to travel back to Seattle for work.
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 22 Aug 2022
Hi 'lizbmiller2016', Thank you for the review. Great to hear you enjoyed the citizenM experience! Guest amenities (e.g. conditioner) are currently available upon request and will be placed in the rooms shortly again. We are looking forward to having you back in the future. Safe travels, citizen Juriana
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App wouldn’t work for a booking went inside the location and didn’t get any free drink or a member discount because we couldn’t book online. Then was told breakfast was additional fee but the breakfast isn’t even worth it. Also shower had no body wash but a Am and Pm shampoo
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Date of stay: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 14 Jul 2024
Hi 'quinterofernando561', Thank you for sharing your feedback with us regarding your recent stay. We apologize for the issues you encountered. We're sorry to hear about the difficulties with our booking app. It's disappointing that this affected your ability to receive a free drink or member discount upon check-in. We understand the frustration this may have caused. Regarding breakfast, we apologize if it did not meet your expectations. Your feedback is valuable to us, and we will review our offerings to ensure they align with our guests' preferences. Regarding the shower amenities, please note that our AM and PM shampoo also doubles up as a shower gel for your convenience. We apologize if this was not clearly communicated during your stay. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a better experience in the future. Safe travels, citizen Juriana
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Like getting hit over the head by a capital M. A strong brand is one thing, I was half expecting a whimsical brand element next to the toilet in the room. Just too much, everywhere you looked. I get it, I'm staying at citizen M. As far as the techie experience, ultimately it wasn't different than staying at a Hilton or Hyatt. Wi-fi: check. A common area to work: check. A lounge and a bar: check. Breakfast buffet: check. Definitely felt the millennial "no need for service/DIY" experience. The art hotel feeling was present in the living rooms, and the furniture was functional instead of just looking cool. The guest hallway experience was beyond hideous: garish red splatter carpet with a huge, busy print, the people of citizen M murals at the elevator which were tiresome after the first time seeing, not a square inch spared with negative space, sensory overload, little citizen M people with their balloon heads popping up everywhere. I wish I could have asked one of them for some ice. When I did ask at the bar, it was as if I had two heads. Does no one need ice in their room in Seattle? Strip away all of the brand nonsense, and it was an average stay, if not slightly below because the breakfast buffet was disgusting: scrambled eggs sitting in about 2 inches of water, and tasted like a barn; potatoes that tasted like they hadn't been washed, and lots of items not included in the buffet. Beyond basic buffet. The room itself was a compact yet comfortable layout which I appreciated. The interior was a welcome reprieve from the visual onslaught of the hallways. The brand could really do with a little "less if more" vibe. Great location though!
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juriana Spierenburg, General Manager at Citizenm Seattle South Lake Union Hotel
Responded 4 Sept 2024
Hi 'sadpunk2024', Thank you for sharing your detailed feedback. I appreciate your honest perspective on your stay with us. I’m sorry to hear that the branding and design elements were overwhelming and that your experience did not meet your expectations. Your comments on the breakfast buffet and the common areas are particularly valuable, and I’ll make sure to share your feedback with our team for review and improvement. It’s great to know that you found the room layout comfortable and enjoyed our location. We strive to offer a unique and memorable experience, and your input will help us refine our approach to better serve our guests. Thank you again for your feedback. We hope to have another opportunity to provide you with a more enjoyable stay in the future. Safe travels, citizen Juriana
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There are more places to choose from in the Seattle area.
PRICE RANGE
$202 - $404 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWashingtonSeattle
NUMBER OF ROOMS
264
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Is Citizenm Seattle South Lake Union Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
