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All reviews rays on the bay manta ray bay restaurant keauhou bay the big island self parking a mountain view room ocean front breakfast buffet great pool poolside bar pool side pool staff oceanfront room grounds are beautiful bit dated rental car
Sheraton is a reasonably big name in the hotel industry. Based on this we booked. The moment we landed we were asked to pay $20/day for parking and $30/day for resort fees. So we paid about $350 on checking in. This is way too much...More
We were excited to come to this hotel as it’s listed as a 4-star but it’s far from it. The front desk staff are nice but the layout of the entire hotel is extremely confusing and takes awhile to get anywhere. The only nice part...More
Date of stay: January 2019
1 Thank emilykatex3
Response from KathrynM2224, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded yesterday
Thank you for taking the time to share your feedback with our team.
We apologize for the unpleasant incidences you describes and want you to know that we have shared your feedback with our management team so that they my address the issues accordingly....More
We liked the hotel. Our Oceanview overlooked the parking lot so that was a bummer but thew room was clean and a good size. The view of the ocean was great and the pools were nice. You do have to drive to do much here....More
This is our third time to stay at the Sheraton in Kona. We are always treated very good from the staff and our room is always nice and clean. The restaurant is good and sometimes has live music which is a pleasure. We shall return!
We stayed at the Sheraton Keauhou Bay for 3 nights. We had a rough check in experience. The lady had issues trying to get the three rooms checked in together, then she failed to tell us about the lounge benefits that came with the suites...More
Date of stay: December 2018
1 Thank mgdevine
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 5 days ago
Thank you for taking the time to share your feedback about your most recent visit with us. While we have a resort in a beautiful location, we recognize that we do have a mature property, and due to that fact, our ownership group has some...More
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of …MoreHawaii as a guest of our Kailua-Kona hotel. Less
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Again the size of the pool area with the elevated mountain for the water slides, water falls and trees lining the pool area creates a nice separation so there are groups of chairs, maybe five to seven lounge chairs and areas... More
Again the size of the pool area with the elevated mountain for the water slides, water falls and trees lining the pool area creates a nice separation so there are groups of chairs, maybe five to seven lounge chairs and areas with tables and chairs. Many people have refillable water or other beverages so I would suggest you pour your adult beverage in a non descript container and there would be no issues.