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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kona Resort & Spa at Keauhou Bay
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Room & Suite (707)707
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Tennis court
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Refrigerator
On-demand films
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Harbour View
Languages Spoken
English
Hotel links
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3,419Reviews121Q+A100Room tips
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Popular mentions
Betsy E wrote a review Mar 2021
1 contribution2 helpful votes
We stayed at this hotel because it was one of two hotels on the island that accepted travelers who were waiting for their negative Covid 19 test results. It is a 30 minute drive from the airport and not within walking distance to anything. We checked in and were quarantined to our room even though only one person needed their results. The room was not up to the standards that most Sheraton's have. The bathroom mirror had spots on it. There was a towel bar only big enough for a towel and one half. The door had a fixture for a hook but no hook. After 45 minutes the Quarantine was removed because the negative results were received. We were free to leave the hotel but no one told us that due to Covid and while we were away from the room all day, housekeeping would not set foot in our room to make our beds and replenish coffee, cups and water. Besides this there was no cell service through the concrete block walls and the rug smelled like milldew. Pool end tables were not wiped down daily and not full service restaurant is available on the property. Not a relaxing vacation stay for the price you pay!
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Date of stay: March 2021
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2 Helpful votes
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WoorldVoyager wrote a review Mar 2021
Kenner, Louisiana32 contributions31 helpful votes
From the front desk to housekeeping to the bellmen - everyone went out of his or her way to make our stay wonderful. Erica at the front desk and her manager kindly upgraded us to an ocean-view room in honor of our Marriott Bonvoy membership. The rooms are beautiful. I believe all the rooms have private balconies. The resort is absolutely gorgeous - it was a great pleasure strolling through all the different park-like settings – the greenery, flowers, and birds chirping in the background – such a beautiful resort. We took advantage of the complimentary paddle-boat rentals, Lei Making classes, and manta talk, but the hotel has other activities which we did not join such as historic Keauhou land tours, hula classes, yoga, live music, etc. The resort fee includes other benefits such as enhanced wifi (which was well appreciated by my husband who had to join a couple of professional meetings), access to outdoor games, welcome Shell lei, welcome bag, and 2 complimentary water bottles per room. We had both breakfast and dinner at the hotel's dining restaurant, the "Wailele Cafe" and found the food delicious and beautifully presented (Seafood Chowder, Poke Bowl, Mac Nut Crusted Mahi Mahi, Farfalle Pasta with shrimp, etc. for dinner and vegetable omelets, Hawaiian Malasadas, pastries, croissants, coffee/tea etc. for breakfast). There is a grocery store called the "Holoholo" market in the hotel that appears to have everything a traveller would need at very reasonable price. One morning, we decided to explore a route an uber driver showed us that went from behind the hotel to the Keauhou Shopping Center in just 15-20 minutes walk. While there, we had savory crêpes breakfast at the "Peaberry and Gallette" at the shopping complex. Overall, we loved our stay at the Sheraton Kona Resort & Spa at Keauhou Bay.
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Date of stay: March 2021
Value
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Room Tip: Book activities ahead - COVID restrictions has limited participants/activity. All rooms are nice,...
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3 Helpful votes
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Mary P wrote a review Mar 2021
Compton, California1 contribution
This was the third time staying at the Sheraton Kona Resort and Spa over the past 10 years. I love the location and grounds of this property. This property has the potential to be a luxury brand if they put some money back into it. The pool area is beautiful and the hotel was very clean. I was very disappointed that the rooms have not been updated since the first visit here. This hotel has so much potential but they really have not put anything into the hotel and my worries would be their star status could drastically fall below 3 if some improvements are not made soon. The bathroom tub was chipping and looked truly third world. It appeared it was touched up with enamel paint that just made it look terrible. I know Covid has not made it easy for any hotel but it's time to start thinking of the future and return this hotel to its former beauty.
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Date of stay: March 2021
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listwithlauren wrote a review Mar 2021
5 contributions1 helpful vote
I booked a night here before I flew back home only because of the manta ray night swim tour that is close to the hotel. I left beautiful Marriott Beach Club in Waikoloa to come down to this location and it has been one disappointment after another. I paid the same price I was paying at Waikoloa but I was getting a substandard experience. The hotel is in desperate need of a full overhaul. The public spaces are falling apart, the hallways and rooms smell musty and there is only one elevator for the whole building (all 3 wings). The first room I got smelled heavily of mold and mildew so I requested a different room. The next room I went to I couldn’t even get to because the floors were being painted in the hallways and it was blocked off. The next room they sent me to was facing the ocean (great view) BUT was right next to the pool where tons of kids were screaming and you could hear it from inside the room. There was a large stain on the bed covering. The next room they sent me to the a/c wasn’t working and they had to call maintenance. Even after they fixed the a/c the room still smells of mildew. The whole room needs to be redone. The smell has seeped into the carpet. For $360/night I expected the same hotel I just came from. Not this.
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Response from Sheraton Team , General Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded 3 weeks ago
Aloha, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your feedback has been shared with our management team. Mahalo,
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Jode B wrote a review Mar 2021
Boulder, Colorado24 contributions8 helpful votes
When you stay at the Sheraton Kona Resort and Spa, you can book paddleboards for two hours for FREE! Shout out to Sam Coffey, Operations Manager at Keahou Bay Adventures located by the kiddie pool for amazing service with waivers, time set-up and great boards and paddles. Mahalo!
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Date of stay: March 2021
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PRICE RANGE
US$205 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
508
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Frequently Asked Questions about Sheraton Kona Resort & Spa at Keauhou Bay
Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay?
Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km).
What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay?
Conveniently located restaurants include Gypsea Gelato, Kona Grill House, and Da Poke Shack.
Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay?
Many travellers enjoy visiting Kealakekua Bay (11.0 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).
Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views?
Yes, guests often enjoy the harbour view available here.