Celebrated my wife’s 50th birthday and the staff went out of their way to make us both (but especially her) feel special. Service seemed to anticipate our needs and exceed our already high expectations. Our room, restaurants, pools, shopping, spa, bars, etc were all spectacular.
We stayed here for two nights at the end of a week in Hawaii, and had a fantastic time. The rooms and grounds are beautiful, and the staff is very friendly and helpful. We also had two very good dinners at Beachtree and U'lu. This is not an inexpensive place to stay, but the experience is worth it.
From the second we arrived we were in awe of every aspect of this hotel! Impeccable property with various pools/ family style, couples, quiet pool, snorkeling pool with huge variety of sea life , infinity pools, etc! The pool amenities and quality of service at all the pools were unparalleled! They had at your service sunglass cleaning, snacks and massage services available poolside! Food venues , food quality, and staff exceeded our expectations! Our room had stunning ocean views with an outdoor shower that felt like we were in a jungle setting! It’s one of the best hotels in the world- property is stunning and it’s very hard to leave this resort! Excellent spa and shuttle service to drive you across the property! Tennis court, basketball and other sports on site! Laundry units available as well! No reason to leave this paradise location! Can’t wait to come back! Thank you!…
This is for a trip done in June 2021 so the information could be dated. That was our second stay at the hotel. Our first was more than ten years ago for our honeymoon and the hotel really wowed us that time. This time, we returned with our kids and all enjoyed it but found also room for improvement. Pros: - King's pond - unique, beautiful and fun. This was the biggest selling point for us picking this hotel and we all loved it. - Plethora of other pools for kids. - Washers/dryers on site with detergent - So convenient for a longer stay. - Long walks on the beaches with sea turtles- my kids loved trying to spot these sea turtles. It made the stay super special. - In general, beautiful property. Cons: - Internet - we booked thru Amex which promised 'free wifi' but that only gave us the entry level wifi so we had to upgrade if we wanted to stream. Given the cost of the hotel, we wished they didn't have to nick and dime its guests for something like wifi. even with the upgrade, the wifi wasn't without glitches. - Mac and Cheese. Food in general was ok although expensive. However, I was floored that a mac and cheese my daughter had looked worse than store bought boxed Krafts. I'd have thought they'd have at least home made Mac and Cheese at this price level! - When we checked out, the bill had errors on it that needed to be corrected. In general though, this is still a beautiful property. There were some signs of age since our last visit but my understanding is that the hotel has updated its rooms in the last year so that shouldn't be an issue anymore. This property is such a distinguished one that we hope it will not rest on its laurels and continue to improve.…
This is our fifth stay on the property and the experience has been world class each and every time. The staff is amazing, working hard to meet your every need, and the property is beautiful, with pools that meet everyone's needs, restaurants that offer a wide variety of choices and atmospheres, a gym/spa that is nicer than any hotel I have experienced, and views of the ocean that are spectacular. If you want a place to escape to, this is it.
The resort is phenomenal. Staff is outstanding - everyone seemed genuinely invested in helping us out. We did have a issue with the beds in our rooms but it was handled quickly and professionally - how hotels handle the inevitable snafu says a lot about their commitment to service. This is one of the few beach resorts I have been to where they solved the beach/pool chair problem - we never had trouble finding chairs even arriving late in day. Seems to be a combination of: having enough chairs to start with (what a novel idea!), plus staff the vigilantly clears chairs that haven’t been used in a while. The servers come by to the chairs periodically with complimentary little treats - fruit, macadamias, water, etc. The hotel was pretty booked but never felt busy. The smart layout spreads people out and it was adequately staffed so we never had to wait for anything. Food overall was great. The lone exception was the dinner we had at Ulu Grill - the tuna and shrimp were brutally overcooked. Maybe they were just having a bad night, as we ate breakfast several times at Ulu and it was very good. Prices for food/beverage/etc were, as expected, pretty nuts. I get it is Hawaii plus it is the Four seasons but still. $40 for a boxed lunch with a sandwich and chips, $21 for a cocktail, $30 for an omelette, etc. Free self-parking was a nice surprise. I wouldn’t bother with the $30/day valet as they park in the same lot. But this is the kind of place where you just need to know going in that everything is expensive. One complaint from my teens was the gym hours. Closing at 7pm seems way too early. Most hotel gyms are 24/7. As I write this, I realize I have nitpicked quite a few things. But I am sticking with the 5-star review- despite the couple issues; the rest of the experience was just that good.…
Best resort in the U.S. HANDS DOWN. Everything was amazing. Literally. My girlfriend can’t wait to go back. She’s already planning our return trip. I cannot think of one thing that this resort could do better.
My wife and I had an amazing time at this resort for a work incentive trip. Everyone on staff was amazingly friendly and helpful. The resort is by far the best resort experience we have ever experienced. Great good, insane views, amazing grounds. Have to call out an incredible experience at their cultural center. We went to learn about Hawaiian history and the language. Both Micah and Kaulu at the center put our trip over the top. After learning about the amazing Hawaiian people and the culture they built they both put on an impromptu Hula experience with Micah on the ukulele and Kaulu performing. Both are renowned performers and it was perfect. Made my wife cry she loved it so much. If you walk past the cultural center and don’t go in you are missing one of the best parts of the resort. Many thanks to the both of them. They showed us the spirit of Aloha.…
This trip was celebrating our 40th Anniversary. The Four Seasons exceeded all our expectations. The staff did a great job of making us feel welcome and like special guests the whole time. We especially loved The Residents Beach House and
This was hands down the best family stay I've ever had. All throughout our stay FSH was one step ahead of making sure we had everything we needed without having to request it. Crib, diapers, toys, sunscreen, activities, etc etc. The room was beautiful (granted we were upgraded to a suite!), and the grounds were breathtaking. I can't imagine a better resort on the big island. Food was costly but excellent and I was not disappointed.
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