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4.0
#40 of 97 hotels in Legian
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
For travelers who want to take in the sights and sounds of Bali, Hotel Neo Kuta Jelantik is the perfect choice. This hotel is situated directly on the famous Legian Street and offers a modern cozy minimalist concept. Located in the very heart of the Legian area and surrounded by trendy restaurants, bars, and boutiques this location is just 1 Km from the city center and from the airport, this 3-star hotel attracts numerous travelers each year from around the world. Neo Kuta Jelantik provides free Wifi connection all around the hotel area, minibars, and flat-screen TVs with premium channels and free coffee and tea maker facilities. Modern cozy style all rooms and the suite rooms are set up with iPod dock players with comfortable sofas. Neo Kuta Jelantik has 3 room types: Standard Rooms, Superior Rooms, and Deluxe Rooms. This hotel has free valet service, 24-hour room service, and a breakfast buffet at Noodles Restaurant.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Trendy
Languages Spoken
English, Indonesian
Location
Jl. Patih Jelantik 188, Legian 80361 Indonesia
Hotel Neo Kuta Jelantik
585 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hotel Neo, (which should not to be confused with the Neo + Hotel), is a modern small hotel and after reading the number of reviews about the friendly the staff and hotel, I decided to give it a try.
However I was disappointed and found the reception staff very unfriendly and unwelcoming and cleanliness had a lot to be desired.
The staff are lazy and couldn’t careless and have no sense of customer support.
After sitting around for ages with no offer of any use of the wifi, or a drink or anything I was eventually checked into the room which is quite small.
Pros:
Modern cheap hotel There are tea and coffee making facilities, There is an LCD TV with a reasonably good selection of English-speaking channels
Cons:
The check in process was painfully slow Staff are very unhelpful and are very poor at their jobs The rooms are small There is a small bar fridge which keeps things cool but not cold, The housekeeping is very poor. There were disgusting stains all over the seat/ bench in the room, There were stains on the floor and a build up of dust and muck in the corners of the room. There was a small window which was useless as the view was looking straight into a concrete wall, absolutely no view at all. The bathroom in the bathroom was really grotty and disgusting and it hadn't been cleaned properly in a very long time. There was mold and grime all over the floor and in the corners and on the floor and wall tiles and all around the drain in the shower. There was a small box containing a shower cap and cotton buds and it was absolutely gross & disgusting and it was filled with a huge amount of build up of filth and muck stuck inside it, so there was no way you would dare use anything that was provided in that container. They do not provide face washers or hand towels
The cleaning was poor and it was quite disgraceful the way they had not cleaned the bathroom properly in.months, and even the glasses provided in the bathroom were not clean and you would not use them true fear of picking up some sort of sickness from the germs.
The bed was quite firm and a little uncomfortable, and maintenance was poor as the shelf beside the bed was damaged and bent down on an angle, and it would break off with any sort of pressure or weight applied to it. It was unsafe.
There were limited power sockets for changing your devices.
On the website where I booked the hotel it book the hotel it stated there was a pool and there is No pool, and the air conditioning was small and inefficient and struggled to keep the room at a comfortable cool temperature in the heat of the day.
Overall the very poor hygiene in housekeeping would put many people off of wanting to stay here. There are numerous properties all around this area at a similar price and kept much cleaner in a better condition.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wirayusa, Front Office Manager at Hotel Neo Kuta Jelantik
Responded 16 Feb 2020
Dear Mr/Mrs BjL461, Warmest greetings from Hotel Neo Kuta Jelantik and thank you for sharing your valuable feedback during your stay at our Hotel. Please accept our most sincere apologies for the shortfalls you may have experienced during your recent stay at our Hotel and we appreciate your valuable feedback but It is with regret that the standards of our facilities and services did not meet your expectations, to avoid such unfortunate situations in the future and to ultimately further elevate our guests’ stay. Therefore, I have personally shared and discussed your valuable feedback with the respective team and to the relevant department managers to improve the quality of our service delivery and product facilities as well as immediate improvement is put into place. Thank you once again for sharing your feedback and preferences as it will allow us to better anticipate our service and product facilities on your future stays. Our guest satisfaction continues to be our number one priority and on behalf of the entire team, I look forward to another opportunity to be welcoming you back in the near future at NEO Kuta Jelantik Thank you and best regards Yustiadi Windra Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are clean, the location is close to anywhere. The food is delicious according to my taste. Maybe the hair dryer is getting old so it's not too hot. Facilities must be renewed. In my opinion the price I can get for a hotel is enough with existing facilities.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Hi, good evening Neo Kita Jelantik Hotel.. Thank you for all the hospitality.. All the employees here are very, very humble... At this time I want to say a lot of thanks, especially to the Front Office.. Mr. Joni was the first person to greet us with a warm and friendly smile. Which made us immediately feel comfortable at this hotel. Mr. Agus Darma is a very humble person and really makes us feel comfortable here and thank you for continuing to bother your little one to draw together. (thanks for the compliment Apple 🥳🥳🥳). Mr. Sudira and Mba Lia, thank you very much for your hospitality. A hotel will not look good if it is not supported by initial staff who can make guests comfortable. And this Neo hotel manages to have very good quality Fo staff. For housekeeping staff. It's also no less the best. From Bli Panji, Bli Adi, Bli Fendy and those I can't mention one by one, thank you very much, thanks to you, we were very comfortable in the room. The cleanliness is the best... And the most comfortable thing is that people often smile because they make character towels... For security staff... Mr. De, Mr. Lingga, Mr. Kevin, and Mr. Novan, thank you very much for being very friendly too. Thank you Neo Kuta Jelantik for making us as a family feel very comfortable from what initially only wanted 2 days to more than 1 month yesterday. I hope you have more success and more success. See you on top Neo Kuta Jelantik. 🤍🤍🤍❤
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Date of stay: May 2024Trip type: Travelled with family
Room Tip:Semuanya oke... Nyaman. Buat parkiran tenang aman...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel Neo, (not to be confused with Neo + Hotel), is a.modern small hotel and after reading the number of reviews about the friendly the staff and hotel, I decided to give it a try. However I was disappointed and found the reception staff very unfriendly and unwelcoming & never greated guests when entering or leaving.
The check in process was painfully slow and the staff very unhelpful all they said was 'You are early wait!' I had arrived about one and a half hours early and there was no offer of a welcome drink, no offer to use any facilities, and not even an offer to take a seat or off of me to use the Wi-Fi.
Eventually after sitting around for over an hour without any friendly gestures or welcoming I was checked into my room and the rooms are quite small. There is a small bar fridge which keeps things cool but not cold, there are tea and coffee making facilities, there is an LCD TV with a reasonably good selection of English-speaking channels and the bathroom is small.
The housekeeping is very poor. There were disgusting stains all over the seat/ bench in the room, there were stains on the floor and looking and a buildup of Dustin mock in the corners of the room. There wss a small window which was useless as the view was looking straight into a concrete wall, absolutely no view at all.
There was very little provided in the bathroom in the bathroom was really grotty and disgusting and it hadn't been cleaned properly in a very long time.
There was mold and grime all over the floor and in the corners and on the floor and wall tiles and all.around tha drain in the shower. There was a small box containing a shower cap and cotton buds and it was absolutely gross & disgusting and it was fiilef with a huge amount fo build up of filth and muck stuck inside it, so there was no way you would dare use anything that was provided in that container.
They do not provide face washes or hand towels and it was quite disgraceful the way they had not cleaned the bathroom properly in.months, and even the glasses provided in the bathroom were not clean and you would not use them for the fear of picking up some sort of sickness from the germs.
The bed was quite firm and a little uncomfortable, and maintenance was poor as the shelf beside the bed was damaged and bent down on an angle, and there were limited power sockets for changing your devices.
On the website where I booked the hotel it book the hotel it stated there was a pool and there is NO Pool!, and the air conditioning was small and inefficient and struggled to keep the room at a comfortable cool temperature in the heat of the day.
Overall the very poor hygiene in housekeeping would put many people off of wanting to stay here.
There are numerous properties all around this area at a similar price and kept much cleaner in a better condition.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
(+) The Staff, i am sorry i can't found many good think, or maybe the smoking area at the front of lobby, quite cozy. Since me & my partner could talk about lot of things, perhaps it's the atmosphere. At first when i booked, it was b'cos the location, but after the pandemic, seem the surrounding not that good anymore. (-) We found many ants in the bedroom at the television credenza & at the nightstand perhaps it's the juice drops from previous guest & did not wipe properly. The toilet was dark & the dustbin at the toilet was rusty & at the 2nd night, they move it near the bed. The 1st breakfast was A la Carte & it was awful the rice so cold, the chicken like stone. The 2nd breakfast was better A la Continental, not many variations, just better.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip:Nothing specific
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What to expect from a low-priced hotel? Buy it through the application, and it turns out that when you want to enter the room, the key cannot be used, after 4 complaints to the new reception the hotel attendant came and tried to help. The bedroom small, bed linen does not seem to have been replaced by the former previous guest.. It can be seen from the hair on the bed. The bathroom needs to be cleaned . The barrier glass of the shower is very dirty. Parking only fits 2 cars, there is parking but you have to walk . And the window has no view at all,just the concrete wall .so what window is it for?
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:Avoid room in front of the elevator its too noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly and helpful staff. Ample motorbike parking. Easy acess in and out for travelling to avoid traffic jams. Ambient music on the floors, quiet room with sunset views from 3rd floor up. Close proximity to Shops, Restaurants, Bars and Warungs. Small fridge is ok, no wardrobe or drawers just a small hanging rack with coat hangers. Suited us. 6 weeks have flown. Excellent Value for Money.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room had no windows ( only one to the dark corridor) and there was no mentioning of this in the booking site. Also there was a picture with a rom full of light and a beautiful view. They couldn’t help me to change my room.
The building is not even close to the reports and pictures.
Staff was very friendly and they did a good job during my stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wirayusa, Front Office Manager at Hotel Neo Kuta Jelantik
Responded 15 Jan 2020
Dear Mr/Mrs Francisco Jaramillo, Greetings from Hotel Neo Kuta Jelantik and thank you for sharing your experience during your stay at our Hotel. Please accept our sincere apologies for any inconvenience you may have experienced during your stay at our Hotel, We regret to hear that some of our facilities and services did not meet your expectations during your recent stay with us, to avoid such unfortunate situations in the future and to ultimately further elevate our guests’ stay. Therefore, I have personally shared and discussed your valuable feedback with the respective team and to the relevant department managers to improve the quality of our products and immediate improvement is put into place as well as ensure the consistency of our service delivery. Thank you once again for sharing your feedback and preferences as it will allow us to be better anticipate our service and product facilities on your future stays. Our guest satisfaction continues to be our number one priority and on behalf of the entire team We look forward to another opportunity to welcoming you back in the near future at NEO Kuta Jelantik Should you need any further assistance, please feel free to reach out to me directly at kutajelantikinfo@neohotels.com or kutajelantikfom@neohotels.com. Thank you and best regards Yustiadi Windra Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are good, clean and worth the price. Comfortable stay here.
Suggestion, please improve the security system, if necessary use CCTV so there will be no misunderstandings which harm the guests staying. Every staff member who works should be directed and equipped in a good, polite and wise manner in serving guests.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good hotel and very near to the Kuta market with a good service in budget price. Safe for single woman too. And it's couple friendly hotel just in case you need to know.
Breakfast is complimentary and locality is also safe.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes it has mini fridge and kettle, the hotel can organise a bike for you. Most of the guests seemed very friendly. I’m not sure if you are allowed local visitors to the hotel
I'm afraid they don't have any balcony but you can dry it in the bathroom since they have the exhaust or maybe inside your room, hang it on the hanger area, they have direct access to aircon. I did like this and leave the aircon on and your swimsuit will dry. Also, they have kinda huge window, if Bali is so hot it can help to make them dry quicker
There are more places to choose from in the Legian area.
PRICE RANGE
$30 - $49 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Neo Legian Jelantik
LOCATION
IndonesiaBaliKuta DistrictLegian
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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