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Sterling Lonavala
107 Old Mumbai-Pune Road Khatri Park, Near Manshakti Kendra, Opp. Valvan Dam, Lonavala 410401 India
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About
4.0
#22 of 127 hotels in LonavalaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Enjoy a wonderful stay at this hotel with views of the Sahyadri ranges – perfect for quick getaways, picnics, family get-togethers, reunions, and fun activities. • Experience a comfortable stay at one of our spacious well-appointed rooms up to 450 sq. ft, fit for a family. • Perfect base to enjoy treks, camping, trails, adventure sports to indoor and outdoor games at the resort's 1200 sft Discovery Central. • Indulge in authentic, delectable Maharashtrian dishes along with many Indian and international favourites at the Junuifer restaurant. • Soak in the scenic beauty around through our nature walks and cycling sessions.
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Property amenities
Free parking
Public wifi
Fitness / spa changing rooms
Pool
Restaurant
Badminton
Game room
Indoor play area for children
Parking
Outdoor pool
Breakfast available
Breakfast buffet
Table tennis
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Hindi
Location
107 Old Mumbai-Pune Road Khatri Park, Near Manshakti Kendra, Opp. Valvan Dam, Lonavala 410401 India
Getting there
10 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
4.0
828 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Sterling Lonavala garners praise for its exceptional service, with staff members renowned for their professional and personalized touch. The spacious rooms, although in need of an update, offer comfort and are accompanied by commendable housekeeping.
Nestled in a prime location, the hotel is a stone's throw away from local attractions and dining, enhancing its appeal to guests. While the atmosphere charms with its quaint ambiance, the value proposition is strong, offering budget-conscious travelers a clean, well-maintained stay with a variety of amenities and recreational options.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Budget-friendly
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
We have booked Sterling resorts for 2night 3days at Lonavala. We reached early morning on 18/01/2020 but the rooms were not vacant hence they did not allow early check In but they have extended courtesy that after fresh n up take a breakfast and we took the same which was delicious \yummy and very tasty as per our taste. We all four persons enjoyed the breakfast At that time we observed that the counter staff were little bit busy with checkout procedure hence there was some delay in check in procedure.The rooms allotted were good but not up to the mark as per reputation of Sterling.The bathrooms are very old not maintained very well. The cupboards in rooms are of very old fashion, there is no direct contact with Housekeeping persons, The curtains on window were not found up to the mark, the privacy can not be possible. we would like to appreciate and congratulate 2 departments, one in restaurant and Spa, The chef Mr.Madan and Spa lady have given very good hospitality.Chef is very polite and responsive to any guest who have any complaint about food then immediately replace the food or serve the food according to the taste of guest.I definitely appreciate the Chef Mr.Madan and his team who have served very tasty\mouthwatering food during our stay.I also appreciate the lady of Spa who has given best treatment in Spa to our female members and all are very happy with services.I appreciate the location of the resort and staff services...For short vacation resort is best place.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SterlingHolidays, Owner at Sterling Lonavala
Responded 28 Jan 2020
Dear Sir, Namaste! We are grateful to you for your candid feedback of your holiday at Sterling Lonavala. Thank you for sharing with us the aspects that we need to improve. They will go a long way in ensuring that our guests enjoy themselves to the fullest. The Resort Management Team has taken a note of the same. Thank you for commending our staff members. Chef Madan will be delighted to know that you relished our dining options. Do visit our website to know more about our exclusive plans and offers. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coming from visiting Sterling Wayanad, Sterling Kodai lake; my expectations of sterling were quite high for Sterling Lonavla. however it wasn't a smooth affair.
Before that let me talk about the nice things.
Location: Very easily accessible, however you will not find any local transport and will have to rely on sterling transportation or many local vendors. The prices are very flat and mostly like any other hill station; expensive.
Check-in experience: Really hassle free and done very swiftly. Covid protocols very clearly followed and no levy anywhere to anyone (more on how it was hindrence at times)
Food: Chef Praveen was our chef and he was a delight. Let me quote, one instance where our 6-yrold was creating ruckus about not having Tomato soup in buffet. He not only heard this, but towards the close our meal he prepared fresh soup to our table. Phenomenal customer experience, not only his attitude, food was very well prepared and presented as well.
Not so good factors
Proactive thinking: As hoteliers they must have 1,000+ guests every year and it is for that reason we reach out to them for questions because they would think ahead, this was missing. 2 Instances; the hotel doesn't have towels in the swimming area, this should have been notified to us, nevertheless when we asked for directions for the pool, the frontdesk person guided us, could have also told us about this, but he did not. so walked all the way from room to pool and back to room in the cold breeze just for the towels. When asked about it, he mentioned the fact that we are gonna us the pool did not strike him. This was unpleasant. When we asked to clean the rooms, the frontdesk obliged and took our keys, but when we came back he said room is only cleaned every alternate days, due to Covid protocols. this is fine, but this could have been notified to us when we gave the keys and not when returning it.
Indoor games: Again this is a comparison factor from Sterling Kodai lake; where they had numerous activities to keep us entertained. This was a miss here, considering Covid, the management could have included new simple games, like jenga, playing cards, ludo etc.
Rooms and space: This is smallest studio we have stayed and it felt cramped sometimes. Doors have normal locking like using keyes which felt very dated, mattress could have been bit bigger
To sum it up, it was mixed experience we plan to visit lonavla again and hopefully sterling listens to many customers like me in correcting their shortcomings and provide even more memorable experience
Before that let me talk about the nice things.
Location: Very easily accessible, however you will not find any local transport and will have to rely on sterling transportation or many local vendors. The prices are very flat and mostly like any other hill station; expensive.
Check-in experience: Really hassle free and done very swiftly. Covid protocols very clearly followed and no levy anywhere to anyone (more on how it was hindrence at times)
Food: Chef Praveen was our chef and he was a delight. Let me quote, one instance where our 6-yrold was creating ruckus about not having Tomato soup in buffet. He not only heard this, but towards the close our meal he prepared fresh soup to our table. Phenomenal customer experience, not only his attitude, food was very well prepared and presented as well.
Not so good factors
Proactive thinking: As hoteliers they must have 1,000+ guests every year and it is for that reason we reach out to them for questions because they would think ahead, this was missing. 2 Instances; the hotel doesn't have towels in the swimming area, this should have been notified to us, nevertheless when we asked for directions for the pool, the frontdesk person guided us, could have also told us about this, but he did not. so walked all the way from room to pool and back to room in the cold breeze just for the towels. When asked about it, he mentioned the fact that we are gonna us the pool did not strike him. This was unpleasant. When we asked to clean the rooms, the frontdesk obliged and took our keys, but when we came back he said room is only cleaned every alternate days, due to Covid protocols. this is fine, but this could have been notified to us when we gave the keys and not when returning it.
Indoor games: Again this is a comparison factor from Sterling Kodai lake; where they had numerous activities to keep us entertained. This was a miss here, considering Covid, the management could have included new simple games, like jenga, playing cards, ludo etc.
Rooms and space: This is smallest studio we have stayed and it felt cramped sometimes. Doors have normal locking like using keyes which felt very dated, mattress could have been bit bigger
To sum it up, it was mixed experience we plan to visit lonavla again and hopefully sterling listens to many customers like me in correcting their shortcomings and provide even more memorable experience
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 6 Dec 2021
Dear Barny_Trips. Namaste! Thank you for holidaying at Sterling Lonavala and sharing your feedback. We are glad that you enjoyed our location and dining options. We also have taken a note of your valuable suggestions of improvement and have shared them with our management team. We would love to host you again in the near future. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Our most recent getaway to bring in our li'l ones third birthday was at Sterling, Lonavala.. We were a family of seven people, looking forward to make this a special one for our munchkin. Overall the stay was extremely good. Hygienic rooms, exciting indoor sports, some cycling and a dip into icy cold water.. But out of everything, what requires a special mention is the in house restaurant service. The lip smacking food served with broad smiles made our stay even better. The little one was treated nothing less than a Prince with being served with special chef curated dishes as demanded by him from time to time. The maggie, poha and crispy corn were absolutely to die for! I think travelling with a toddler becomes so much more easier if you visit such kid friendly places. Overall, full stars to the entire staff with a special thank you note to Chef Madan and restaurant manager, Sanjeev.. Cheers!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SterlingHolidays, Owner at Sterling Lonavala
Responded 5 Feb 2020
Dear Sir, Namaste! It pleases us to know that you had a wonderful time at Sterling Lonavala. Sterling Lonavala seeks to be the ideal holidaying destinations for families to come together and enjoy themselves to the fullest. Our chef will be pleased to know that your family relished our expansive dining options. It was a pleasure to host you and your family. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are too small. The bathroom fittings are in a condition that you can easily take them home or they will come into your hands automatically. The wooden furniture inside the room is really so old and not even polished. Doors not closing and making those horror movie door sounds.
Parking policy is not followed by staff for all guests arriving. No actions taken if guests don't follow the parking policy.
Food Quality was excellent is the ONLY POSITIVE thing for this place .
Parking policy is not followed by staff for all guests arriving. No actions taken if guests don't follow the parking policy.
Food Quality was excellent is the ONLY POSITIVE thing for this place .
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Date of stay: February 2021
Value
Cleanliness
Service
Room Tip: Don't book any rooms in this hotel. If you want to waste your money please do so.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 25 Feb 2021
Dear Sir, Namaste! Thank you for holidaying at Sterling Lonavala and sharing your feedback. We are concerned of the issues that you have highlighted. Our concerned team has been alerted of your feedback and are working to enhance the overall holidaying experience for valued guests such as you. We assure you a much delightful experience in the future. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very good time. Housekeeping staffs were very polite, Chef Nityanand took very good care of our food. The hotel room need some renovation. I visited this place with my parents. I enjoyed a lot. Thanks to the management
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 19 Jan 2021
Dear Sir, Namaste! It pleases us to know that you had a wonderful time at Sterling Lonavala. Sterling Lonavala seeks to be the ideal holidaying destinations for families to come together and enjoy themselves to the fullest. Additionally, we are pleased to know our staff members could impress you with their hospitality. It was a pleasure to host you and your family. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I and my parents visited Sterling Lonavala. We found the staff extremely courteous. Food was of excellent quality and well planned. We are members of sterling holiday resorts from last 5 years and have found the properties and locations well maintained and scenic. Service is excellent. This is a luxury to be experienced. The GM of sterling Lonavala was very hospitable and understood the news and nuances of his guests . Appreciate the hospitality and greatly rejuvenated in these trying times of the Pandemic.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 19 Jan 2021
Dear Ma'am, Namaste! We are delighted to know that you enjoyed yourself to the fullest at Sterling Lonavala. Our resort is aimed at providing a holidaying experience like no other where our guests can connect, spend time with their loved ones and enjoy themselves amidst the best of hospitality. Thank you so much for commending our service! Promising the best – always! Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a sterling as well as a club Mahindra member. Both have properties in lonavala. This sterling holiday was just an below average experience. They are so much chindi that they don't serve in your room citing Covid norms and want you to come down to pick your orders but don't give you plates to eat . Then they want you to buy the plates. From which part of the world are they getting such norms 😉. The occupancy in the resort and restaurant is 100%. No covid norms followed here but when it comes to service they quote viered norms. We were two families and had 3 rooms with kids. The only blessing was that there was a very nice floor service guy by the name Santosh who took good care of us and tried to go out of his way to address our needs.👍 great job Santosh, keep it up. And for sterling management a big👎, for your unfriendly attitude.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Avoid if you have other options. If you stay ask for Santosh. He will take care of the short...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 23 Aug 2021
Dear Jiten, Namaste! We regret to know that you did not have a pleasant experience at Sterling Lonavala. We are saddened to learn that there were issues that marred your stay with us. We have raised your concerns with our management team. They are currently looking into the matter. We are sure they will take necessary steps to ensure that our standards of hospitality are not compromised. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Executive Chef Madan was professional, he made sure that guests were well fed. Under his supervision, all the meals were very well organised and tasted delicious.
But the general management was very poor and disappointing. Our stay could’ve been more pleasant if the management was more cooperative or flexible.
But the general management was very poor and disappointing. Our stay could’ve been more pleasant if the management was more cooperative or flexible.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SterlingHolidays, Owner at Sterling Lonavala
Responded 5 Feb 2020
Dear Ma'am, Namaste! We thank you for holidaying at Sterling Lonavala and sharing your valuable feedback. Thank you for your kind words directed towards Chef Madan. He finds immense joy in rolling out mouth-watering dining options for valued guests such as you. We apologise for the issue that you have highlighted and have escalated it to our management team. Do visit us again. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was made to wait for around 20 minutes before room was allotted to us just because the reception guy hadn't recd confirmation of our booking.( booked though online portal )
I showed him my booking confirmation on my mobile and also requested many times to allot me a room and even if he wont get a confirmation till my checkout I will pay full amount in cash.
But he just kept saying that this is not the hotels policy although he was fully aware that I was drenched in rain.
What if hotels Internet goes down for some reason ?? Means customer wont be checked in and will be kept waiting for room ??
Wasn't allowed to meet the manager inspite of many requests ..
Rooms have very old furniture...Sofa cum bed was broken
Seat in toilet also was broken.
Extremely poor service...Had to call many times for any small thing.
Its 5 kms away from main market.You wont get anything nearby.
Many hotels are available in main market with much better rooms and better management and also at much cheaper rates.
I thought Sterling is a reputed name and was looking forward with excitement at my 1st tour after pandemic started.
SORRY STERLING U DISAPPOINTED
I showed him my booking confirmation on my mobile and also requested many times to allot me a room and even if he wont get a confirmation till my checkout I will pay full amount in cash.
But he just kept saying that this is not the hotels policy although he was fully aware that I was drenched in rain.
What if hotels Internet goes down for some reason ?? Means customer wont be checked in and will be kept waiting for room ??
Wasn't allowed to meet the manager inspite of many requests ..
Rooms have very old furniture...Sofa cum bed was broken
Seat in toilet also was broken.
Extremely poor service...Had to call many times for any small thing.
Its 5 kms away from main market.You wont get anything nearby.
Many hotels are available in main market with much better rooms and better management and also at much cheaper rates.
I thought Sterling is a reputed name and was looking forward with excitement at my 1st tour after pandemic started.
SORRY STERLING U DISAPPOINTED
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Date of stay: July 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sterling Holidays, Owner at Sterling Lonavala
Responded 19 Aug 2021
Dear Dimpoo, Namsate! We are extremely concerned to know that your experience at Sterling Lonavala was not a pleasant one. We regret to know of the concerns that you have highlighted. We apologise for the inconvenience caused and have raised your feedback with our management team. The team has already started a process to investigate into the matter and ensure that our guests have a memorable experience. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Reception staff need to improve how to talk with guest Big time...
specially the Night staff.
we had check in at around 9.00PM on 28th Feb and the night staff at reception was reacting as if he is doing a favor on the guest by giving a room...
specially the Night staff.
we had check in at around 9.00PM on 28th Feb and the night staff at reception was reacting as if he is doing a favor on the guest by giving a room...
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SterlingHolidays, Owner at Sterling Lonavala
Responded 4 Mar 2020
Dear Sir, Namaste! We are disheartened to know that your stay at Sterling Lonavala was not a pleasant one. We are extremely sorry to learn that our staff members could not exhibit the Sterling way of hospitality. We have escalated the matter to our management team to ensure that such an unfortunate incident is not repeated. Promising you a much pleasant stay in the future. Sincerely, The Sterling Holidays Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No bar.
…
PRICE RANGE
$64 - $90 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lonavala - Under the Over, A Sterling Holidays Resort
LOCATION
IndiaMaharashtraPune DistrictLonavala
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Sterling Lonavala
Which popular attractions are close to Sterling Lonavala?
Nearby attractions include Lucky's Celebrity Wax Museum (0.8 km), Shrivardhan Fort (1.2 km), and Valvan Lake (0.8 km).
What are some of the property amenities at Sterling Lonavala?
Some of the more popular amenities offered include a pool, an on-site restaurant, and free parking.
What food & drink options are available at Sterling Lonavala?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Sterling Lonavala?
Conveniently located restaurants include Mapro Garden Lonavala, Pani To Puri Station, and Nitin's Mummy's Homely Food.
Are there opportunities to exercise at Sterling Lonavala?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Sterling Lonavala?
Yes, dry cleaning and laundry service are offered to guests.
Does Sterling Lonavala offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sterling Lonavala?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Sterling Lonavala?
Many travellers enjoy visiting Lohagad Fort (7.1 km), Visapur Fort (7.4 km), and Tung Fort (3.0 km).