Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Best of Airport Hotels in Jacksonville, FL Urban style meets stunning natural beauty at the Crowne Plaza® Jacksonville Airport hotel. Our guests enjoy the newly renovated lobby, restaurant, and bar, along with the advantages of a free airport shuttle and a prime location near the JAXPORT cruise terminal and other popular local attractions. Smart business travelers absolutely love the convenient location of our upscale hotel near Jacksonville Airport. With 10,000 sq. ft. of event space and dedicated Crowne Meetings Directors, we are the perfect place to hold your next conference, convention or banquet. We also offer free Wi-Fi access and an internet cafe, so you can stay productive during your entire visit. A trip to Jacksonville isn't complete without a day at the beach. We're only a short drive from historic Fernandina Beach and Amelia Island. Learn how beers are brewed at Anheuser-Busch Brewery, or visit the penguins at Jacksonville Zoo.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
4.5 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel, garners frequent commendation for its cleanliness, with guests highlighting the spotless condition of rooms and common areas. While the rooms themselves receive comments about appearing dated and sometimes falling short on maintenance, the convenient location is consistently praised by many travelers. Opinions about the hotel's atmosphere and value are divided; some guests perceive an upscale vibe following the remodel, yet others notice outdated aspects and question the pricing structure in relation to services provided.
Service quality varies, with commendations for staff friendliness balanced by reports of occasional delays. Amenities generally receive positive remarks, although a few travelers point out that some facilities could benefit from an update.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We stayed at this hotel due to the proximity to the airport and after a long day of sightseeing, we checked in. What an amazing staff. The front desk was busy, but they had a plan and dealt with everyone promptly and with a great attitude. They made us feel special and asked about our preferences for a room location. They delivered! Because we were tired, we decided against going out and ate at the hotel. Once again, Carolyn and Alyssa went above and beyond to make sure we were comfortable. We caught the end of Happy Hour (very good deal on some quality house wine) and enjoyed fish tacos and a flatbread. We left satisfied and retired to our room for a good night's sleep. I highly recommend this hotel if you need to stay near JAX.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 25 Mar 2024
Dear 965elizabetht, Thank you for sharing your experience at the Crowne Plaza Jacksonville Airport/I-95N with other travelers and for your recommendation. We are pleased to know our location worked well for you. We also love knowing that our front desk team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Carolyn and Alyssa; we appreciate that you mentioned them by name. We are also happy to learn that you could take advantage of our happy hour and enjoy all that we offer. Thank you again; we look forward to your next visit. With Hospitality, Andy Preslar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One word : W-O-W! We booked the presidential suite for a 1 night stay in Jacksonville while traveling. We were greeted by Bradley F., very friendly guy at the front who told us all about the property and all the features of our room. We thoroughly tested out the bathtub ( a nice luxury while on the road) and were completely relaxed. The restaurant/bar onsite had great food and drinks. If ever we are back in Jacksonville this is our SPOT! Thanks all!
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 28 Aug 2023
Dear Theresa, We are thrilled to read your enthusiastic review! Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and taking the time to share your experience. We're delighted to know that you were impressed by our presidential suite and the warm welcome provided by Bradley F. It's fantastic that you enjoyed the luxurious bathtub and the amenities of your room. We're also glad to hear that our onsite restaurant and bar met your expectations with great food and drinks. Knowing that you consider us your go-to spot in Jacksonville is truly rewarding. We can't wait to welcome you back whenever you're in town again. Thank you for your kind words and support! With Hospitality, Michael Brunkow General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Food is solid and service at the bar was fantastic. Carolyn always pays close attention to likes/dislikes and never leaves me with an empty glass. Several beer options on tap, food menu is diverse with lots of different options. Decor is relaxing yet stimulating.
Read more
Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 21 Aug 2024
Dear Erik S, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. We will share your compliments with the team, especially Carolyn. We look forward to your next stay at the Crowne Plaza Jacksonville Airport/I-95N. With Hospitality, Hotel Leadership Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is pretty old, but the room was fine. It was a bit noisy, TV from next room was too easy to hear. There is also a big gap between the bottom of the door and the floor allowing for light and sound from the hallway. The shuttle is probably the best you can get at Jax airport. Most hotels start shuttle service too late. This hotel starts at 4 am, and it departed promptly ontime. The worst part of the stay was the front desk/check in experience. It took a while to check a person in front of me. Then, the person tried to add a significant amount to my rate and me showing the IHG reservation did not seem to help. After sharing my frustration with the lousy check in proccess, I was invited to "go stay at another hotel", then the person left the desk while I was standing there to supposedly go call the manager to help with the their rate confusion. Eventually, I was issued the key after I requested that the person figures out the issues they have been having after I get to the room. The morning clerk was really nice and apologized for his lovely colleague.
Read more
Date of stay: February 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 3 weeks ago
Dear diogenesl2014, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you encountered during your check-in process. We know a first impression is essential, and what you experienced is not typical. We will address this situation with the team to ensure better service going forward. We appreciate your kind words about our shuttle service and are glad it met your expectations. Your comments regarding the noise and door gap are valuable, and we will share them appropriately with the team as we continually strive to improve the overall guest experience. We hope to welcome you back in the future and provide you with a much smoother and enjoyable stay. With hospitality, Russell Legendre General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. They say check in is at 3pm yet we couldn't check in till after 5pm. Stayed in the lobby for hours waiting. Nothing opened nor anything to do while we waited. Had multiple rooms and one had the fire alarm beeping ALL NIGHT LONG. Nothing was done till check out. Paid extra when reserving to get the breakfast included yet had to pay for my daughter since only 2 tickets are received no matter how many people you put in the room. One of our rooms didn't even get their tickets. I was highly disappointed on how everything was handled.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 5 Nov 2024
Dear Cruiser56214070892, Thank you for your feedback. We deeply regret the inconveniences you faced during your recent visit, especially regarding the delay at check-in and the issues with the fire alarm. We apologize for the miscommunication with breakfast arrangements and any frustration this caused. Your concerns will be shared with our team to ensure a more seamless experience for all guests. We value your insights as they help us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you again for bringing these matters to our attention. With hospitality, Russell Legendre General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for all of about 1 hour. We picked this hotel because it was ranked #1 on trip advisor and as a long time traveler I am fully confused.
Booked the hotel online prior to arrival only to find out their website doesn’t actually book direct, it’s through Expedia and the only true way to book direct is to use the IGH app which wasn’t clear. Expedia charges above the normal rate and has awful fees associated with it. ISSUE 1. If I go a hotels website direct, I fully expect to book direct and if I’m not a disclosure must be made that I’m booking with a 3rd party site. This felt like a total scam.
Issue 2. Checked in with a service dog to my suite and was told sorry no pets allowed in a suite. She’s not a pet she was clearly working and marked a service dog. She goes in back to speak with a manger after I explained a service dog is the equivalent to a wheelchair. You can’t say you can’t stay in a room because of it. She came back to say she would allow it.
Take the elevator to the room and see very very sketchy guests. Appeared to be people Living there not actual hotel guests. Just sitting on the floors and hanging out like I’ve never seen in a hotel. No AC in hallways or elevator and the smell of sweat, body odor, urine on the floor of the elevator and weed. Disgusting. Get up to our floor and the hallway windows outside of the elevator are broken and blacked out with tint and tape.
Get into the room and it is the most beat up room I’ve ever been in. Warped wood on the tables, very outdated but semi clean. Shower had mold all over but the smell of musty mold made my allergies and asthma go crazy to the point I needed to leave for fresh air outside. Back down the elevator into the hallway where there was a line at a tiny microwave.. again felt like people living there. With a full restaurant open for service why are people making microwave dinners in a hotel?!
Go outside to see tons of people smoking and hanging out, barefoot. People screaming and I realized it just didn’t feel safe. Went to the front desk and explained about my asthma and allergies and needed to canceled. She again went in the back to the manger who approved it and she attempted to cancel but then told me we booked though Expedia and I’d have to call them. After showing her my email and the website, she explained the website is through Expedia and I needed to book through the app to book direct. Thankfully Expedia was able to easily cancel it with a phone call but we lost out on all the fees that they charge since those are non refundable.
Awful hotel, awful booking and I don’t really understand why it has any good reviews other than paying people to leave them.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 31 Jul 2024
Dear heathersZ9227GZ, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. It is also disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Furthermore, we strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Also, we are always looking for ways to improve, and we have taken note of your comments for our plans in developing the property. Additionally, our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your encounter with an individual near our property. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your return. With Hospitality, Hotel Leadership Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in at 11:45 pm was a disaster. It took 45 minutes with only two parties in front of us. There was only one person working and apparently she had difficulty finding one reservation for a party with multiple rooms. (Create a new one!) The worst part was there was no concern or acknowledgment, let alone an apology, for the delay. No urgency at all. Almost like it was purposeful. Of the hundreds of hotel rooms we’ve checked into, this was by far the worst experience. We felt like we were in an alternate universe, or being punked. We’ll stick with Hilton going forward.
Read more
Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 9 Jan 2025
Dear 550kerryk, It is disappointing to learn of the issues you experienced with our front desk. Please accept our apologies for the delay in your check-in process. We know a first impression is essential, and what you experience is not typical. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. With hospitality, Russell Legendre General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the second time this year my wife and I went on a weekend shopping trip to Jacksonville and stayed at the Crowne Plaza. We stayed here earlier this year and were treated so well we decided that even though for part our trip the hotel would be out of our way the staff was so welcoming and the facility was so inviting and well kept we would make this hotel our base for this trip and all future ones to Jacksonville. The facilities are first class and the food is superb. how can you miss with and in house Starbucks. I have traveled extensively throughout the US for business and always have looked for hotels I could count on where i was welcomed and knew that I never had to worry about there being something wrong. I can definitely add the Crowne Plaza and it's staff to the list, very close to the top of the list.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 1 Jul 2024
Dear peterbE7472BJ, Thank you for your return visit to Crowne Plaza Jacksonville Airport/I-95N and for sharing your experience. We are delighted to know you were pleased with our well-maintained property, courteous associates, and excellent food. We also appreciate you mentioning our Starbucks. It was a pleasure to host you, and we look forward to welcoming you back soon. With Hospitality, Andy Preslar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed during Hurricane Ian and the staff was most accommodating. Arrival and check in was flawless as well as checkout. Wifi went out on day two on our floor and they successfully restored service within 2 hours. All staff made us feel welcome. Room was average, rusting bathroom door, a little caulk is good but more must be better in the bathroom. Speaking of the bathrooms, the toilet was low, really low that made it difficult to use. Found the public use restrooms and to use the disabled height toilets. The elevators to building two whistled with the wind. Good thing our stay included breakfast as the buffet was $25/person in what is really a $10-$12 dollar value.
Read more
Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 1 Oct 2022
Dear Zep_58, Thank you for taking the time to review your recent stay. While we are glad you liked our courteous associates, we are sorry for the difficulties you faced with the room assigned. We have shared your comments with our appropriate teams as we are continually striving for ways to enhance our guest experience. We appreciate your patience and hope you will give us another opprtunity to make it up to you. With Hospitality, Brian Brooks, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had difficulty accessing this property after leaving I 95. The access roads were dark and confusing. I booked two rooms for my family. This hotel has two building. However, one of the rooms was accessed by a room key only which made it difficult, very difficult, to get together during our stay, especially helping out with our five month old baby. I also believe that the kind and caring desk associate was not aware of my silver status with Hilton Honors when I arrived, when I asked about having water bottles at the time of check-in, I was told that only silver or above status, Hilton honors guess receive them, but I could “have two on me“ from the associate. At the time I was not aware that I was a silver member so I didn’t pursue it. But after I checked, in and I looked at my status and saw that I was a silver Hilton Honors member and I did tell my family that they could have the two bottles in their room and in ours to drink them. There is a communication, problem, and education that should be fixed for future guests.
We did not have enough towels in our room upon arrival and had to request more towels from the front desk. Towel quality was not great.
We were happy to have the convenience of a restaurant that was open late for getting some food for us. There was only one person managing the restaurant and bar when we arrived. He was accommodating, but I could see that he was overwhelmed with what he had to accomplish with all the guests drinking and eating in this restaurant. Lack of staff seems to be a problem here. They were overwhelmed, apparently with the amount of people who were eating at the same time because they ran out of silverware and we use plastic forks, knives, and spoons for our dinner. My son-in-law ordered a Caesar salad and the size of the portion was not in relationship to the price, that was charged, meaning it was small. The chicken tacos were good. And the guacamole came out of a package which was disappointing. It was like just a cream sauce in a little package. And here’s the worst problem: breakfast. As I said before, there seems to be a lack of staff members And the breakfast experience made this quite evident. They have a Starbucks express counter and had only one person taking the orders for breakfast and having to make the beverages at the same time. A long line of guests, and I mean long line, resulted. I was surprised that the food came from the actual restaurant of the hotel, instead of the typical Starbucks reheated frozen breakfast options. But waiting in that line was not fun. I felt sorry for the unfortunate staff member’s workload especially when his computer froze! Finally, the hotel desk associate came over and started to deliver the packed orders from the kitchen to the guest to are sitting at their tables, waiting for their food. That freed up the other Starbucks/breakfast staff member to open up another register, which alleviated the long line but by that time, breakfast was almost over. I felt that the $70 for four people was not worth it due to the frustration and limited options for my family’s beverages and food choices.
Read more
Date of stay: October 2022Trip type: Travelled with family
Room Tip:If you are in need of multiple rooms, make sure you’re all on the same floor and in the same...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel
Responded 14 Oct 2022
Dear Phillydilly, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be a pleasure to host your visit. With Hospitality, Brian Brooks General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Executive Room was a bit larger and allows you exclusive access to the Executive Lounge with snacks, ice cream, drinks and a private business lounge. Nice quaint and cozy lounge.
There are more places to choose from in the Jacksonville area.
PRICE RANGE
$183 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn jacksonville, jacksonville holiday inn
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
317
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
