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Southbank Hotel Jacksonville Riverwalk
1515 Prudential Drive, Jacksonville, FL 32207-8133
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Avg. $340 /night, 3/18 - 3/19
$356
per night
$285
per night
$214
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#24 of 150 hotels in Jacksonville
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Southbank Hotel at Jacksonville Riverwalk is an urban oasis drawing inspiration from ports along the St. Johns River. This downtown hotel offers onsite dining and 40,000 sq ft of convention space.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Billiards
Patio
Children's television networks
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Vending machine
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
City View
Languages Spoken
English, Spanish
Location
1515 Prudential Drive, Jacksonville, FL 32207-8133
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Jacksonville Intl Airport
20.1 km•
See all flights
St. Augustine Airport
51.1 km•
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Car Hire
40 Restaurants
within 1 kilometer
Reviews
4.0
987 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Southbank Hotel Jacksonville Riverwalk is well-regarded for its staff's prompt and warm service, particularly the valet service. While the hotel enjoys a prime location that offers easy access to nearby dining, the atmosphere is often described as outdated, and guests suggest a need for a more inviting ambiance. Cleanliness is a highlight, with most areas well-kept, though some guests have encountered minor issues.
Room experiences vary, with comfort and tidiness noted, against complaints of wear and the need for updates. Amenities are deemed satisfactory, yet the value is questioned due to unexpected costs.
Location
Convenient
Atmosphere
Uninviting
Rooms
Shabby
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
Wanted to stay at a different hotel in the same area. Riverwalk. It's in a great area with restaurants close by. The hotel staff was amazing and extremely helpful.
We did not use the indoor restaurant.
Hotel needs an update on maintenance! Walking down the hallway to room, the carpet is worn at most of the doors. This is very noticeable. The furniture in the room needs to be moved and vacuumed.
We did not use the indoor restaurant.
Hotel needs an update on maintenance! Walking down the hallway to room, the carpet is worn at most of the doors. This is very noticeable. The furniture in the room needs to be moved and vacuumed.
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: 5th floor has balcony with chairs. Call for view information if you decide to stay. Pool or water.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have mixed feelings about this hotel. We were booked for New Years Eve. We were travelling from Ontario, Canada to Florida and staying in Jacksonville for one night. I chose this hotel specifically as it would be on the riverwalk where the NYE fireworks are. I booked a St. Johns Riverview room, requested a balcony (which was listed in the amenties for this level of room) and a room that could see
the fireworks from the room. When we arrived the front desk staff were indifferent and very unknowledgable....scrolling on their phones while there was a lineup of people waiting to be checked in. When it was my turn i was assigneed my room. I asked if it had a view of fireworks and was told that because of the angle of the hotel no rooms could see them. I had to ask very specific questions to get any information regarding parking...no one seemed to know. "check with the valet". It was all very unorganized. When we got to the room, no balcony and a very very small glimpse out the corner of the window of the river - mostly we saw a rooftop below us. When we went out to the riverwalk that night to watch the fireworks we could tell that rooms on the opposite side of the "U" shape that we were would be able to fully see the river and the fireworks.
Staff need to be trained more in information about the hotel and maybe a smile and professional manner would be nice.
As we found out on our own (certainly not from any helpful information from staff), the self parking is around the far side of the building and the area seemed a bit sketchy so we spent the extra for valet. But when we asked where self parking was we just got waves of arms and hands in the general direction. Most hotels where it isn't obvious, would may give you a little map and show you exactly????
Anyways, our room was fine and clean, the location on the riverwalk is nice. The ChartHouse Restaurant next door was amazing. Staff just need some better training. Attention to requests in room bookings would also be nice.
the fireworks from the room. When we arrived the front desk staff were indifferent and very unknowledgable....scrolling on their phones while there was a lineup of people waiting to be checked in. When it was my turn i was assigneed my room. I asked if it had a view of fireworks and was told that because of the angle of the hotel no rooms could see them. I had to ask very specific questions to get any information regarding parking...no one seemed to know. "check with the valet". It was all very unorganized. When we got to the room, no balcony and a very very small glimpse out the corner of the window of the river - mostly we saw a rooftop below us. When we went out to the riverwalk that night to watch the fireworks we could tell that rooms on the opposite side of the "U" shape that we were would be able to fully see the river and the fireworks.
Staff need to be trained more in information about the hotel and maybe a smile and professional manner would be nice.
As we found out on our own (certainly not from any helpful information from staff), the self parking is around the far side of the building and the area seemed a bit sketchy so we spent the extra for valet. But when we asked where self parking was we just got waves of arms and hands in the general direction. Most hotels where it isn't obvious, would may give you a little map and show you exactly????
Anyways, our room was fine and clean, the location on the riverwalk is nice. The ChartHouse Restaurant next door was amazing. Staff just need some better training. Attention to requests in room bookings would also be nice.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danajah James, Guest Services / Front Office at Southbank Hotel Jacksonville Riverwalk
Responded 10 Jan 2023
Dear Guest, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the front office leadership team. We also did see your request for a balcony room however, due to hotel occupancy being at 100% we were unable to fulfill your request .We will work to improve our arrival experience and do our best to prevent Unclear parking instructions from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We held our daughter’s adoption day at The Southbank and it was truly a special day we will never forget. Due to COVID, all court hearings were held virtually on Zoom, but this was such a milestone event for us that we needed to have something for our family. The hotel has an amphitheater, so we held the adoption hearing on the large screen in there and then held a brunch banquet in the ballroom. We also booked a suite to get ready in. Everything was perfect. The staff at the hotel went above and beyond to make it flawless. The room setup was beautiful and they took extra precautions to ensure everyone was safe. The rooms were set for social distancing, all staff wore masks, the buffet was served cafeteria style by staff behind a plexiglass barrier, and the hotel provided hand sanitizer throughout. The thing the guests raved the most about (besides our daughter, of course!) was the food! We did a chicken and waffles brunch and an assortment of sides – the food was definitely made with love! We had a glitch with WiFi that the staff resolved as quickly as they could for us – everything else just couldn’t have gone any better. We look back on this day with such fondness and we’re so grateful The Southbank Hotel was able to make this special day happen for us despite the pandemic. 10 out of 10 – would recommend!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel would not honor our group discounted room. I was given a discount through our group, but hotel would not take it and give us the discount. There are multiple phone numbers for hotel and a person ended up getting a random person to book with. You could call multiple times in same time frame and get multiple different prices. They advertise valet parking, but it is self street and parking lot parking. Parking is not bad, but they should not advertise valet parking. On site staff are friendly and helpful, but hotel has a lot of issues. We found ants in our room upon arrival and noticed cracks in the wall by the window. We were busy so had to leave room. That night, we found ants in the bed crawling on our legs. Day 2 there was no hot water to shower and my kids were in a show and needed to get a shower before. Conference area was good. Evening bar food available. Chart House was great across the street. Not many local restaurants though. We were given a free breakfast voucher and paid parking for staying in a room with ants. We did not receive any discount for not having hot water to take a shower and did not get our group discount code. Because of the issues; we would not go back to this hotel and would not recommend staying here unless needed.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Ants in the room. Hotel does not honor group discounts that were told to us. Hot water breaks...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from paul lovermi, General Manager at Southbank Hotel Jacksonville Riverwalk
Responded 17 Dec 2024
We do have Valet parking available for 22.00 dollars self park is 16.00. Group rates have cut off times. So if it was past your cut off date . We will not honor the group rate. When booking hotels it is a lot like booking a plane. The rates very based upon availability. That is why there would be a difference in rate from one minute to the next. We have two huge boilers. I am sorry you had no hot water. Did you mention that during your stay. As far as the ants we do spray every week. This is Florida sometimes a few ants get in. I am sorry for the inconvenience. Have a great holiday season.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at hotel at 9pm to find valet attendant in his car with girlfriend. $22 to have him park my car for a one-night stay. Decided to self park $18/day, unknowingly designated parking was in shady rear of hotel next to abandoned building, despite extensive empty hotel parking in better lit areas.
Our room was noisy from lobby bar patrons and bar music as the door was facing the atrium, coincidentally also discovered the shower had a noisy leak while my husband went down to request a room change.
Cons: Extremely lumpy and small pillows. Body wash bottle was empty, unfortunately found out once wet in shower. Toilet seat needs replacing since they are stained- felt dirty and not pleasant to sit on. Threshold of most rooms have missing chunks of carpet. Although close to the Riverwalk, there was zero “nightlife” on a Friday night.
Pros: rooms available with option of river view. 2 Complimentary bottles of water daily. Room was otherwise clean. Front desk was courteous. Luggage carts available. Close to the Riverwalk. Short drive to San Marco eateries
Our room was noisy from lobby bar patrons and bar music as the door was facing the atrium, coincidentally also discovered the shower had a noisy leak while my husband went down to request a room change.
Cons: Extremely lumpy and small pillows. Body wash bottle was empty, unfortunately found out once wet in shower. Toilet seat needs replacing since they are stained- felt dirty and not pleasant to sit on. Threshold of most rooms have missing chunks of carpet. Although close to the Riverwalk, there was zero “nightlife” on a Friday night.
Pros: rooms available with option of river view. 2 Complimentary bottles of water daily. Room was otherwise clean. Front desk was courteous. Luggage carts available. Close to the Riverwalk. Short drive to San Marco eateries
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Stay somewhere else or bring your own pillows
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from paul lovermi, General Manager at Southbank Hotel Jacksonville Riverwalk
Responded 2 weeks ago
There is no excuse for the Valet to be in his car with his girlfriend. It was probably was warmer than standing out in the cold in January. I will talk with the pm Valet employees. We have started renovations in a couple of months hotel will be beautiful again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a reservation for a "St. John's River View, partial River View". At late afternoon check-in, we were told that there were not any rooms available that had a view. Why did it take my reservation for a view if there were none available? The clerk did not care. He just kept saying that the hotel was completely sold out. I was left with the impression that I should feel very lucky that I even got a room for the night. No other price reduction or accomodation. The hotel felt pretty old. The breakfast was a joke. The chafing dishes on the buffet were either empty or almost empty. We ate elsewhere the next day.
The location was great for a football game. We took the separately owned ferry taxi across the water to the football stadiium. We ate at Ruth Chris' and the Chart House on our two nights and had very good meals.
There was a lot of partying on Saturday night, and it was quite noisey in the hallways. But Sunday night was quiet. We had a little balcony that overlooked the parking lot and the electric train! But I actually liked the sunshine with coffee in the mornings.
We would probably try a different hotel in the Riverwalk area for our next football game.
The location was great for a football game. We took the separately owned ferry taxi across the water to the football stadiium. We ate at Ruth Chris' and the Chart House on our two nights and had very good meals.
There was a lot of partying on Saturday night, and it was quite noisey in the hallways. But Sunday night was quiet. We had a little balcony that overlooked the parking lot and the electric train! But I actually liked the sunshine with coffee in the mornings.
We would probably try a different hotel in the Riverwalk area for our next football game.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danajah James, Guest Services / Front Office at Southbank Hotel Jacksonville Riverwalk
Responded 1 Dec 2022
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, if you could provide me with more details such as reservation name and room number I would like to investigate this to improve our hotel operations. I will share your message with the Front Office Staff and Restaurant leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Danajah James Front Office Manager 904-421-4483 Danajah.james@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bed and room was comfortable, however we were there on business and a concert a mile away when we returned at 10:30 on a Thursday night the bar and lobby was full of folks yet the bar was closing and restaurant was long closed! Disappointing to say the least
The Bright spot was the folks at valet. Chloe, Trevor both were friendly and helpful at checking in and Evyrl at checkout thank you guys for leaving fond memories in our minds
Can’t say I’d return tho!
The Bright spot was the folks at valet. Chloe, Trevor both were friendly and helpful at checking in and Evyrl at checkout thank you guys for leaving fond memories in our minds
Can’t say I’d return tho!
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Lobby bar( only bar) closed at 10:30 with crowd of folks at bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel feels like a home away from home.
Your attention to detail makes all the difference
I’m impressed with the cleanliness of this place.
Every staff member here is so courteous and helpful. Especially room service even though she doesn’t speak English she did her very best to understand what we were saying
The room service was exceptionally prompt and friendly.
The decor here is stunning and so welcoming.
I appreciate the personalized service I received
Your team goes above and beyond for guests.
Your attention to detail makes all the difference
I’m impressed with the cleanliness of this place.
Every staff member here is so courteous and helpful. Especially room service even though she doesn’t speak English she did her very best to understand what we were saying
The room service was exceptionally prompt and friendly.
The decor here is stunning and so welcoming.
I appreciate the personalized service I received
Your team goes above and beyond for guests.
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Date of stay: March 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was there for the Florida Federation of Garden Club convention. The hotel does not look anything at all like the photos. It is dirty, dusty, old furniture (some stained), black mold on exposed venting. Very uninviting. The room was plain, no mirror, no pictures on the wall. The bed skirt was dirty and had dried catsup on it. We found 4 baby roaches, we got two, but the others got away. The hallway was not vaccumed during our entire 4 day stay. The food was ok to terrible. Upon checkout I talked to the clerk about the problems, she avoided eye contact and said NOTHING! I have stayed at other Marriott hotels and they have always been exceptional. This one was a huge dissapointment and needs a complete overhaul. I would not reccomend it to anyone.
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Date of stay: April 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don't go there!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is not up to Marriott standards. But they are working on it. Absolutely stupid idea not to allow purchases from the lobby “store” to be charged to the room, but must be paid for at a kiosk. News flash - no one Carries their wallet inside the hotel! We did like the lobby and the lobby bar was nice. The location has a lot of potential so if you can get the place update and up to standards it should be successful.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gale, General Manager at Southbank Hotel Jacksonville Riverwalk
Responded 25 May 2022
jamesbC9610PP Thank you for providing feedback of your stay at our hotel. I understand the frustration of not being able to bill the outside vendor to your room. We are looking into ways that we can make it easy for all our guests when it comes to purchasing items from the market. We will be converting to Delta Marriott this year and will have a beautiful market that will allow room charges and hope to see you again soon. Sincerely, Michael G
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No; it is across the water from the stadium
"Book a stay for at least 3 days or more. The SouthBank is a great place to stay and Jacksonville offers so much to see."Read full review
"Ants in the room. Hotel does not honor group discounts that were told to us. Hot water breaks down. Only a few restaurants near by. "Read full review
…
PRICE RANGE
$233 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wyndham jacksonville riverwalk hotel jacksonville, jacksonville wyndham
FORMERLY KNOWN AS
Lexington Hotel & Conference Center - Jacksonville Riverwalk
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
323
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Southbank Hotel Jacksonville Riverwalk
Which popular attractions are close to Southbank Hotel Jacksonville Riverwalk?
Nearby attractions include The Florida Theatre (1.1 km), Museum of Science and History (0.7 km), and Friendship Fountain (0.8 km).
What are some of the property amenities at Southbank Hotel Jacksonville Riverwalk?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Southbank Hotel Jacksonville Riverwalk?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Southbank Hotel Jacksonville Riverwalk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Southbank Hotel Jacksonville Riverwalk?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Southbank Hotel Jacksonville Riverwalk?
Conveniently located restaurants include BB's Restaurant + Bar, The Bearded Pig BBQ, and Ruth's Chris Steak House.
Are there opportunities to exercise at Southbank Hotel Jacksonville Riverwalk?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Southbank Hotel Jacksonville Riverwalk?
Yes, dry cleaning and laundry service are offered to guests.
Does Southbank Hotel Jacksonville Riverwalk offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Southbank Hotel Jacksonville Riverwalk?
The staff speaks multiple languages, including English and Spanish.