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The Hampton Inn and Suites Jacksonville Airport hotel in Florida is just a quarter mile east of the Jacksonville International Airport and the International Trade Port. We are located at the first major exit on I-95 South. We provide complimentary airport shuttle service and shuttle hours vary so contact the hotel directly. The hotel is within a half mile of Florida Interstate 95 with easy access to I-295. Anheuser-Busch, Coach Leather, Armor Holdings, Smurfit Stone, GE and Federal Express are among the nearby corporate neighbors. We are also within a half mile of River City Market Place, which we also provide complimentary transportation, a complex featuring restaurants, retail shops, office buildings, movie theatres and residential housing. Downtown is 20 minutes away and area beaches are only 30 minutes away. The hotel has all the modern amenities guests need to experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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All employees were kind and professional and absolutely make this hotel a place to come back to. Every front desk person we encountered was kind and helpful answering any questions we had. Our family fell in love with “mama” at breakfast. She made everyone feel special and important. She was a highlight of our trip. The gentleman cleaning the floors and elevators was kind and observant and noticed when my mom came in with me at one point and then when my younger brother and family got in he had remembered he had seen her with her daughter earlier. Again, just friendly and attentive. Kudos to Hampton Inn & Suites for your outstanding staff!
The hotel is clean, but you can tell it’s a little bit older. There were signs of wear and tear in the room such as the vanity in the bathroom was chipped and there appears to be a water pressure issue because we had multiple rooms and all had the same issue (which was not a problem that we needed to have addressed during our stay because the water still worked). The toilets are horribly low it’s like sitting on the floor. Probably the worst aspect of staying here. Not recommended for anyone with mobility issues like myself. In fact we would tell each other, I have to go sit on the floor to indicate we would be in the restroom. I did research accessible rooms, but they stated they had “lowered toilets” oh my goodness! Lower? The toilets in this hotel are not ADA height.
As with all hotels, the rooms are not soundproof and you can hear a lot of noises from attached rooms, the hall and from outside.
Despite a few small complaints, we would stay here again when in the area.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Benedito, Owner at Hampton Inn & Suites Jacksonville-Airport
Responded 30 Apr 2024
Thank you for sharing your detailed feedback about your recent stay with us! We're delighted to hear that our staff made such a positive impression on you. Providing kind and professional service is our top priority, and we're thrilled that our team members were able to make your stay memorable. We'll be sure to pass along your kind words to Ms. Pearl at breakfast and to our hardworking housekeeping staff. We appreciate your observations about the condition of our hotel and your room. While we strive to maintain a clean and comfortable environment for all our guests, we understand that wear and tear can occur over time. Your feedback about the water pressure and toilet height is valuable to us, and we will address these issues to ensure a more comfortable experience for our guests, especially those with mobility concerns. We apologize for any inconvenience caused by noise disturbances during your stay. We understand how important a peaceful environment is for a restful night's sleep and will look into ways to minimize noise levels in the future. Thank you for considering staying with us again in the future. We look forward to welcoming you back and providing you with an even better experience.
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I had some time off, so I stayed one night. As a Hilton Honors Diamond (a perk of the American Express Hilton Aspire card), so I was able to park next to the door. Because I am a Hilton Honors member, I picked my hotel room (top floor) and used the app to check in and use it as the room key! No need to talk to the desk. The room was great, I did not use the TV or the microwave but it was available. I appreciate the USB next to the bed and on the desk, some hotels in the same price range don't offer them. The bed and pillows were soft. I also appreciated the adjustable shower head, many just have a single type. I did not use the pool or other amenities, breakfast and breakfast area were good. One benefit to the location is the huge shopping district on the other side of I-95, plenty of plqces to shop and eat out! And next door is a Zaxby's and a Roadhouse (steakhouse). If I was in the area again, I would not hesitate to stay here.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After a long road trip entering the lobby we were greeted by such a welcoming young women . Coldest night in Florida in many years lobby was beautifully decorated for the season and was so warm and cozy. Our room was clean and comfortable and the breakfast buffet was well attended the next few mornings. The location for us was great not to far from family we were visiting and right down the road plenty of shopping options and restaurants galore.This was a great location for our visit to North Jacksonville area the Hampton Inn is a bit older than some we have stayed at but it is well maintained highly recommend if staying in this area
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine L, General Manager at Hampton Inn & Suites Jacksonville-Airport
Responded 21 Jan 2023
Thank you - we are so glad you enjoyed your stay with us! We hope to have the opportunity to host you again the next time you are in Jacksonville. Safe travels!
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We stayed one night before our 5 day trip and one after. Parking is free on nights you stay and $10 a day in between. Clean room. Excellent shuttle service (24/7). Breakfast so-so. No greek yoghurt; only yoplait with artificial sweetener. Front desk ok.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is older but doesn't excuse the lack of cleanliness. The first room they gave us had animal food on the carpet and was obviously not vacuumed. White nasty soiled marks were on the bed skirts and the room smelled of urine. Second room they gave us wasn't much better,filthiest furniture I've seen in a hotel/ motel in years if not ever. Again nasty white soiled bed skirts,white marks on seating stools,black multi colored stains all over the office chair.It had large hand prints on the windows and grease smears. Carpet edges around the wall was thick with dander dust and who knows what else. Coffee rings on the table from previous guests. The refrigerator closet had and old spill of something sticky and top of the cabinet handle had black grease built up. The walls in the room were banged up and patched poorly like something you'd find in a rundown motel. White sheets and covers were clean and bathroom was clean,so we decided to stay(nonrefundable and paid for) and truly roughed it considering paying a hotel price. We pushed in the bed skirt so to not touch anything. We were all too exhausted to move again, at this point I assumed we would end up being in another filthy room. Oh and the pool was closed because it was broken and green. I've honestly never been so grossed out by a property owned by Hilton and won't book with them again anytime soon. Completely disappointed in the property which years ago we booked and it was beautiful.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Spencer, General Manager at Hampton Inn & Suites Jacksonville-Airport
Responded 2 Jun 2022
Good afternoon and thank you for your candid feedback. I do apologize that your stay was less than perfect and will pass your comments onto the appropriate departments. I do appreciate you informing you of your stay.
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Airport hotels all have the similar challenge of one night stays and it shows. This hotel is under-maintained separate from housekeeping. Left a "Fix it" list and certain it will be ignored. Sprayed room scent is over-whelming, left the door open to air. Typical Hampton Breakfast however the woman working the area is meticulous in cleaning and outstanding in her welcome & service. As an airport hotel, one night, sure.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:check the room & bed before settling in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Benedito, Owner at Hampton Inn & Suites Jacksonville-Airport
Responded 27 Apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear about the issues you encountered during your stay. Rest assured, we take all guest concerns seriously, and we'll address the maintenance issues you mentioned. Your 'Fix it' list will be thoroughly reviewed, and corrective action will be taken. We also apologize for the overwhelming room scent you experienced and will ensure measures are taken to moderate it in the future. We're glad to hear that you found our breakfast attendant to be welcoming and attentive. Providing exceptional service is important to us, and we'll pass along your compliments to her. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.
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From time check in ...gal front desk welcoming with big smile so up tempo, asked if she had room end of hall/quiet , had service dog with and don't care for kids teens screaming, immediately gave us room 201 KING almost suite like, beautiful room, bed perfect, room immaculate , breakfast eggs, sausage potatoes, best coffee tasted, lady at buffet MRS. PEARL beautiful waiting on everyone, just smiling sweet as can be. Mgr there so sweet nice, beautiful personality. Stayed Dec 26-29 check out. As we checked out same lady who checked us in, told her it was best trip/vacation enjoyed our stay, she thanked me, says have safe trip home and enjoy your holiday. WOW best hotel ever and love Hilton Hampton Inn Jacksonville airport, prices are excellent also.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:not 5 stars 10 stars best excellent hotel best prices safe place will not stay anywheres else...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my first time at this Hampton Inn and my second time at a Hampton Inn in 8 days. We made reservations in advance for two rooms for one night. Access is not off the main road so you need to get to it via a road that runs alongside of it.
What I Liked: - The check-in process was easy - The rooms were functional with no major issues - We were upgraded to a suite for one of our two rooms - The free breakfast buffet was better than average albeit not gourmet but if that is what you were expecting you deserve to be disappointed. The assortment is diverse enough for all ages. - Its location provided easy access to the airport - The suite had a couch and wet bar area. We used the couch to lay out our suitcases.
What I Did Not Like - The toilet was not functioning properly in the Suite and needed some extra attention to properly flush it - The Suite was not as functional a you might expect and was actually a nuisance because access around the bed was very tight based on the furniture configuration - The room interiors had no been upgraded in recent years from what I could tell
My overall stay rating is average with the free breakfast buffet being a tad above average. They were planning on doing a lot of interior carpeting work on some of the floors so rooms were limited.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On 11/20 my wife and I checked in for an overnight stay as we had an early flight 11/21 with a late return on 11/25. We inquired if the shuttle operated 24/7 and were told yes and completed the paperwork indicating our return Saturday 11/25. Upon arriving at Jax we called for shuttle pickup and were told it doesn’t operate on weekends requiring us to pay for transport back to the hotel I attempted to discuss this problem with the manager via email and phone but have thus far been ignored .. Free shuttle advertising is misleading and staff is not trained to address this need.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Benedito, Owner at Hampton Inn & Suites Jacksonville-Airport
Responded 27 Apr 2024
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the inconvenience you encountered with our shuttle service. We deeply regret any miscommunication regarding the shuttle operating hours and the inconvenience it caused you and your wife. We understand the frustration this situation may have caused, especially given the expectation set during check-in. Rest assured, we take your feedback seriously and will address this issue with our team to ensure that all staff members are properly trained to provide accurate information regarding our shuttle service. Regarding your attempts to reach out to the manager, I apologize if there was a delay in our response. We strive to address all guest concerns promptly and will investigate to ensure that your communication was received and addressed appropriately. Once again, we apologize for the inconvenience and appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable stay in the future.
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I have stayed at this great hotel in the past and my recent stay was so great too!
I called for the shuttle at about 8:45 pm on a Friday evening and the gentleman was there within 10 mins! That really helped me after a 20 hour day! David was just great! He greeted me at the front desk, gave me my Diamond amenity bag and my keys. I chose to stay on the Fifth floor. The room was immaculate! A clean bed and towels too!
In the morning, Pearl, the breakfast buffet lady was there. She was so kind and helpful! I checked out in the morning with David.
So to the General Manager of the Hampton Inn at the Jacksonville Airport, I thank you for the great help of David, Pearl, the shuttle driver and housekeeping!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Benedito, Owner at Hampton Inn & Suites Jacksonville-Airport
Responded 27 Apr 2024
Thank you for sharing your recent experience at our hotel. It was a pleasure to have you stay with us, and I'm thrilled to hear that my colleagues and I were able to make your stay enjoyable. I appreciate your kind words about the service provided by myself, Ms. Pearl, and our shuttle driver. It's always our goal to ensure our guests have a comfortable and memorable experience. Your feedback means a lot to us, and I will make sure to pass along your compliments to the entire team, including our hardworking housekeeping staff. We look foward to welcoming you back again soon for another exceptional stay.
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Newport, North Carolina, United States1 contribution
You may leave your car here for an additional fee of 10.00 plus tax PER 7 days. Thats 10.00 for a total of 7 days. thanks for asking and we look forward to seeing you!! Brenda B Guest Service Agent
The hotel seemed more family oriented. We were busy with a class so don't know pool hours but when we came back at 9:00pm the pool was still open. It is about 20 minutes to the zoo, and 30 minutes to the beach according to the front desk. We went to Fernandina Beach one day and it was about 30 minutes as well. St Augustine is about 1.25 hours.
There are more places to choose from in the Jacksonville area.
PRICE RANGE
$202 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites jacksonville-airport hotel jacksonville, hampton inn and suites jacksonville-airport, hampton inn jacksonville, jacksonville hampton inn
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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