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Hyatt Regency Jacksonville Riverfront
225 E Coastline Dr, Jacksonville, FL 32202-5458
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Avg. $406 /night, 3/19 - 3/20
$522
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$422
per night
$321
per night
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About
#25 of 150 hotels in Jacksonville
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Experience a combination of relaxation and adventure at Hyatt Regency Jacksonville Riverfront. Set along the St. John's River within the heart of the city's business, entertainment, and sports districts. Our downtown Jacksonville hotel is a hotspot for dining and entertainment, including coastal inspired cuisine, rooftop bars, award-winning golf courses and fishing, museums, and a short drive to white sandy beaches and historical sites.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Special diet menus
Vending machine
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun terrace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
On-demand films
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Location
225 E Coastline Dr, Jacksonville, FL 32202-5458
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Jacksonville Intl Airport
19.3 km•
See all flights
St. Augustine Airport
51.9 km•
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Car Hire
19 Restaurants
within 0.5 kilometers
Reviews
4.0
5,713 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near downtown attractions, the Hyatt Regency Jacksonville Riverfront is commended for its prime location and river views, making it appealing to those attending nearby events. While the hotel's cleanliness generally receives high marks, there are occasional grievances concerning maintenance and housekeeping.
Guests have experienced a mixed bag in terms of service, with some praising the staff's professionalism, yet others pointing out slower service. The hotel's atmosphere and amenities are appreciated, although the value is often questioned due to high costs and the dated condition of some rooms.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
We chose this location due to traveling to Jacksonville Zoo & needing to be at VyStar Arena for an event inJacksonville the next morning. The check in process was quick & they were very nice. The room was as expected with a spectacular view of the St. John's River. The on site restaurants & gift shop were rather expensive but I guess that's what happens when they're serving a captive audience. $50 for 3 sandwiches, a bag of chips & some cold fries was disappointing. Their heated pool was still too cold for most adults that attenpted to get in, including myself & my husband. We were disappointed about that because we were looking forward to spending time in there with our granddaughter.
In our room, the king sized bed was not the best we've slept on compared to other hotels. It was hard & you could feel the other person's every move. Our granddaughter found a used QTip & makeup brush by the couch. I was sent a text about the cleanliness of the room after 9pm & after responding was offered a free buffet breakfast for our entire party. Thankfully that was comped because 2 adult & 1 child breakfast buffets came to $76 which is exorbitant for a few omelets, baked goods & fruit. They also added nearly $10 for a service fee that we have no idea what it was for since we were also expected to tip. Post COVID life perhaps? The line at the front desk Saturday morning was crazy. Only 2 people working the counter & a dozen customers waiting in line. It was a painfully slow experience. I wanted to speak to them after breakfast but didn't have time to stand in a longer line the second time so we left.
All in all it was a beautiful place & very convenient for where we needed to be. We might consider staying there again if the need arises & if they upgrade their beds.
In our room, the king sized bed was not the best we've slept on compared to other hotels. It was hard & you could feel the other person's every move. Our granddaughter found a used QTip & makeup brush by the couch. I was sent a text about the cleanliness of the room after 9pm & after responding was offered a free buffet breakfast for our entire party. Thankfully that was comped because 2 adult & 1 child breakfast buffets came to $76 which is exorbitant for a few omelets, baked goods & fruit. They also added nearly $10 for a service fee that we have no idea what it was for since we were also expected to tip. Post COVID life perhaps? The line at the front desk Saturday morning was crazy. Only 2 people working the counter & a dozen customers waiting in line. It was a painfully slow experience. I wanted to speak to them after breakfast but didn't have time to stand in a longer line the second time so we left.
All in all it was a beautiful place & very convenient for where we needed to be. We might consider staying there again if the need arises & if they upgrade their beds.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 5 Apr 2023
Good Day jjbereed90, Thank you for taking the time to review your past stay at the Hyatt Regency Jacksonville Riverfront. It was great to see you stayed with us for a quick get away. We hope you enjoyed your time at the zoo and arena when visiting. It was nice to see you had a good check in, staff was nice, and the good views of the river. All comments we receive are communicated to the hotel management team to help better our location, and we do apologize you had issues with the bed and room cleanliness. We appreciate you choosing to stay with us and hope to welcome you back again soon. I hope you have great day. Regards, Jon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My significant other & I were there for 1-night (7NOV) to start our Veteran's Day holiday weekend. We are both retired military (Navy) & happened to be attending an event at the FL Theatre (which is within walking distance from the Hyatt). I was able to use my free certificate & was pleasantly surprised when the GM responded to my e-mail before our upcoming stay & upgraded our room.
Room was clean & had updated furnishings. Shower has mounted bottles on the wall for shampoo, conditioner & body wash. I was hoping to turn the bottles around so I could read the ingredients since I have skin sensitivities but I was unable to (so I stuck with the bar soap that I brought).
We have stayed here before when we have events that we attend downtown & enjoy the location, scenery, staff, food & beverage.
Room was clean & had updated furnishings. Shower has mounted bottles on the wall for shampoo, conditioner & body wash. I was hoping to turn the bottles around so I could read the ingredients since I have skin sensitivities but I was unable to (so I stuck with the bar soap that I brought).
We have stayed here before when we have events that we attend downtown & enjoy the location, scenery, staff, food & beverage.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Chose to stay here on the park and save deal for $250 a night ($230 hotel rate + $20 for garage parking) - $284.52 a night after taxes. It's a decent hotel, but pretty basic, so I'm not sure it's worth this price per night.
It was nice they have a parking garage right next to the hotel, but getting out of the garage was somewhat inconsistent with the parking attendants - sometimes they'd just take your ticket and see your hotel card to go and sometimes they would want your room information. It would be nice if they could tie the room card to the garage to scan to get in and out as if it's after attendant hours, you'll have to call to get let out if you've already paid for parking with your room.
You will be charged for the waters in the room unless you're a Discoverist or higher member of the Hyatt Loyalty program (got a $21 charge at the end of stay, $7 for 2 waters, and unsure of what the other $14 was for). They at least put on the waters that you'll be charged, but it's still kind of lame.
Beds and pillows were comfy. Bed can be a bit creaky. Shower was nice. Bathroom had plenty of space. No microwave in room (only public microwaves on odd numbered floors).
The thermostat didn't allow to change the temperature at all. When it was turned on, it was always a/c and kept the room around 68 degrees not matter what it was set at. We tried to set it to 78 to see if it would heat up the room at all, but the temperature never changed. Kept the fan off most of the time and warmest the room ever got was 70 with the a/c turned off.
Went to do laundry as this was in the middle of a long road trip and only one washer and dryer worked of the 5 or 6 of each. Bring your own quarters (~$2.00 per load) as their cash to coin dispenser is currently broken.
Restaurants in the hotel are fine. Got a burger and some drinks from their tavern but probably should have just gone to Burger-Fi to save some money and have a better burger. Drinks were good though.
Fitness center on the top floor was nice and spacious with plenty of options for workouts. Good view of the river and city while on the treadmills.
Elevators are a little sketchy just in the feel of how they move when you're in them. A few of them were closed throughout the weekend which led to travel congestion and waiting.
Overall, I can see this being a nice business hotel location for meetings or conventions, as many of the people who we encountered were staying here for that, but for the average traveler looking to explore Jacksonville, it doesn't feel like it's worth the cost.
It was nice they have a parking garage right next to the hotel, but getting out of the garage was somewhat inconsistent with the parking attendants - sometimes they'd just take your ticket and see your hotel card to go and sometimes they would want your room information. It would be nice if they could tie the room card to the garage to scan to get in and out as if it's after attendant hours, you'll have to call to get let out if you've already paid for parking with your room.
You will be charged for the waters in the room unless you're a Discoverist or higher member of the Hyatt Loyalty program (got a $21 charge at the end of stay, $7 for 2 waters, and unsure of what the other $14 was for). They at least put on the waters that you'll be charged, but it's still kind of lame.
Beds and pillows were comfy. Bed can be a bit creaky. Shower was nice. Bathroom had plenty of space. No microwave in room (only public microwaves on odd numbered floors).
The thermostat didn't allow to change the temperature at all. When it was turned on, it was always a/c and kept the room around 68 degrees not matter what it was set at. We tried to set it to 78 to see if it would heat up the room at all, but the temperature never changed. Kept the fan off most of the time and warmest the room ever got was 70 with the a/c turned off.
Went to do laundry as this was in the middle of a long road trip and only one washer and dryer worked of the 5 or 6 of each. Bring your own quarters (~$2.00 per load) as their cash to coin dispenser is currently broken.
Restaurants in the hotel are fine. Got a burger and some drinks from their tavern but probably should have just gone to Burger-Fi to save some money and have a better burger. Drinks were good though.
Fitness center on the top floor was nice and spacious with plenty of options for workouts. Good view of the river and city while on the treadmills.
Elevators are a little sketchy just in the feel of how they move when you're in them. A few of them were closed throughout the weekend which led to travel congestion and waiting.
Overall, I can see this being a nice business hotel location for meetings or conventions, as many of the people who we encountered were staying here for that, but for the average traveler looking to explore Jacksonville, it doesn't feel like it's worth the cost.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 24 Mar 2024
Dear Maps37210396061, Thank you for taking the time to review your stay with us. I'm happy to hear that overall you enjoyed your stay. We appreciate all guest's comments and feedback. I will make sure to share with management about the parking. We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We hope to welcome you back again soon. Best Regards, Lindsey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms have a mold smell that the hotel uses an enormous amount of air freshener to mask. If you are sensitive to air fresheners this is not the hotel for you. When you walk into the foyer on your floor level of your room you can actually see it floating in the air.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 9 Feb 2025
Hello Michelle, Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the room condition and service by the staff. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards, Nikita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
on the negative side: , poor signage in the parking garage, very confusing. Elevators from 2nd floor parking to hotel was not in order so we had to lug the heavy luggage up more than 20 steps. No sign on elevator to call for accessible service. The hotel boutique was outrageously expensive $7 for a small bottle of smart water. In the seminar area there was obvious water damage with fans going in hall and in conference room. I talked to several who are mold sensitive who had watery eyes/sniffles. Room service was inconsistent. We had to call or track someone down. When we did catch them they only did minimal, did not replenish coffee pods, or linen. One cleaning person did not seem to understand English but as I stood there looking at her she suddenly seemed to understand me and responded in English. Hot tub on roof was only luke warm and the jet sprays did not work, also lots of rust in hot tub and on steps. No accessible lounge chairs in pool area. Anyone having difficulty with low seating had to restrict to chairs around the tables
Good points Food and drink was good in restraints and during conference. I loved the soup with every meal. Guest Service desk and valets were very helpful/professional. the room had an outstanding view of the river. Conference rooms were easy to find and elevators were conveniently close by. plenty of linen in work out room and it was clean
Good points Food and drink was good in restraints and during conference. I loved the soup with every meal. Guest Service desk and valets were very helpful/professional. the room had an outstanding view of the river. Conference rooms were easy to find and elevators were conveniently close by. plenty of linen in work out room and it was clean
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 24 Mar 2024
Greetings Mom G, Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concern regarding housekeeping, room service, and the hot tub. We would love to gather further details and address your concerns. If you would like to discuss this further, please send us a detailed email to propertyreviews@hyatt.com and we’ll be glad to assist you. Please include confirmation number (if available), hotel name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future. King Regards, Lindsey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Appreciated the K-cup coffee maker in the room, as I don’t care that much for Starbucks Coffee in the lobby coffee shop. Used coffee was replaced daily when the room was cleaned. Good job on the daily room cleaning, except that day before departure.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 21 Jan 2025
Hello Benjamin S, Thank you for your feedback! We're glad to hear that you appreciated the K-cup coffee maker in your room and the daily room cleaning service. We apologize for the oversight on the day before departure and will ensure that our team remains consistent with providing excellent service throughout your stay. We hope to welcome you back soon for another great experience! Warm regards, Rebecca Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we checked in at 3:30 PM we were told our room was not ready and that we would receive a text within 20-30 minutes letting us know when the room was ready. The receptionist did not offer to check our bags, she just told us to wait. At 4:30 PM we went back to the front desk and Savannah assisted us. She checked with housekeeping who said the room was ready. When we got to the room the Housekeeping team was just finishing up the room.
Our room was an Executive Suite. The room was very disappointing. All the furniture and accessories were dated. The biggest issue was the bathroom and shower. The grout in the shower was disgusting. The grout is stained with dirt, grime, and mold. It is not the fault of the cleaning team. The grout needs to be replaced. Also, the grout around the toilet was also very dirty and stained. And the drywall behind the toilet is water damaged. When we took a shower we discovered why. Water from the shower leaked onto the floor around the toilet. This is not what we expected from a Hyatt Regency and an Executive Suite. Needless to say, we were very disappointed.
We had the breakfast buffet at the main restaurant. The service was excellent. However, the food was fair and the hot items (eggs, potatoes, etc.) were not hot. Again, disappointing especially at $70.
Our room was an Executive Suite. The room was very disappointing. All the furniture and accessories were dated. The biggest issue was the bathroom and shower. The grout in the shower was disgusting. The grout is stained with dirt, grime, and mold. It is not the fault of the cleaning team. The grout needs to be replaced. Also, the grout around the toilet was also very dirty and stained. And the drywall behind the toilet is water damaged. When we took a shower we discovered why. Water from the shower leaked onto the floor around the toilet. This is not what we expected from a Hyatt Regency and an Executive Suite. Needless to say, we were very disappointed.
We had the breakfast buffet at the main restaurant. The service was excellent. However, the food was fair and the hot items (eggs, potatoes, etc.) were not hot. Again, disappointing especially at $70.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 5 Oct 2024
Greetings, Vince! Thank you for your review. We are sorry to hear about your experience at our hotel. Please reach out to us at propertyreviews@hyatt.com with your stay information, so that we can look into this further for you. Best Regards, James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made a reservation under the name of Tiffany gumm. I called on the 1st to make sure that all of our linens Would be pulled including the including the mattress protector and all the towels that are left behind from previous guests so a full linen change before we arrived. On the 2nd around 10 am set our preferences to upgrade to a river view room for the extra 20 dollars. Once we got to the hotel I did my digital check in and not shortly and not shortly long after I got an email confirmation saying that our room was ready in the head to the front desk for our keys. Our room was not ready so we were downgraded back down to a standard Queen room And we were ended up in an ADA room. When we got to the room there was stuff on the floor because the floor was not vacuumed none of the linens were fully changed. The pillows were stained. Hair in the tub, Sticky stuff on the nightstand, A business card left behind on the desk, We were in room 1230 and the bed close to the door was so worn in that I sunk into it like it was a trampoline or water bed. The hair dryer had makeup on it the tissue Box had an inch of dust, half full shower bottles, an opened and used soap bar. And so much more. I do understand that there was an event going on and that's why we were there, But I work for a Holiday Inn which is nowhere near your occupancy level but never in my lifetime have we left our rooms looking the way our room was. And if we have an email confirmation showing that a digital check in was ready we already have the keys made because that room is guaranteed ready but yet we were denied our room and put into a whole different room.. I don't know if the Hyatt made the dinner that was served that was served for the submarine birthday ball but there was a there was a 1/2 dead moth in a salad plate at our table. The chicken was beyond dry and the green beans were undercooked. I left a review on Google and if I could leave a 0 star review I honestly would because The hayatt that I stayed that isn't even worth the $59 rate that you can probably get at a Motel 6 which is probably cleaner. I would greatly appreciate a refund. And hopefully the 182 authorization falls off our account because and check in we have a charge of 182 plus the 125 at checkout.
Sincerely,
One seriously disappointed guest.
Sincerely,
One seriously disappointed guest.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GCC Property Reviews, Owner at Hyatt Regency Jacksonville Riverfront
Responded 12 May 2022
Dear tiffanygumm, Thank you for the feedback and bringing this to our attention. I am very sorry to hear about your experience at our hotel. We apologize that your room was not available when advised and you had to be downgraded. Our apologies for the state of your room when you checked in and that it was not cleaned properly. This is not up to our standards and has been communicate with our team. We apologize for the food. We would like to gather further details and address these concerns. Please feel free to contact us at propertyreviews@hyatt.com. We will look forward to hearing from you! Kind regards, Tonya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was pleasantly surprised by the excellent customer experience I had. The front desk was well-staffed for the conference event, and the rooms were spotless, with no unpleasant odors. During my stay, I was offered additional housekeeping services at no extra cost.
The staff was extremely helpful, clearing away dinnerware and keeping our spaces clean during breakfast, lunch, and dinner. They were also very accommodating with beverage refills and special food requests.
Overall, my stay was wonderful, but the only downside was the unpleasant odor coming from the carpet as I walked down the hallway to guests' rooms on the 4th floor.
The staff was extremely helpful, clearing away dinnerware and keeping our spaces clean during breakfast, lunch, and dinner. They were also very accommodating with beverage refills and special food requests.
Overall, my stay was wonderful, but the only downside was the unpleasant odor coming from the carpet as I walked down the hallway to guests' rooms on the 4th floor.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 19 Aug 2023
Dear Exodus30415, Thank you so much for your fantastic review and rating! We're delighted to hear that we exceeded your expectations. We will take note of your comments about the odor in the hallway. In the future, we hope to provide an even better experience! Best regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at the Hyatt Regency Jacksonville Hotel is an exceptional experience. The modern, spacious rooms offer stunning views of the St. Johns River, providing a serene and relaxing environment. The staff is friendly and attentive, ensuring a seamless and enjoyable stay. With excellent amenities, including a well-equipped fitness center, inviting pool, and a delightful restaurant, every aspect of your visit is catered to with care. The hotel's central location also allows easy access to local attractions and dining options. Whether for business or leisure, the Hyatt Regency Jacksonville Hotel offers comfort, convenience, and a touch of luxury that makes every stay memorable.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Jacksonville Riverfront
Responded 16 Aug 2024
Greetings johntwes, We appreciate your excellent review. It was a pleasure to host you during your visit to Jacksonville. We are delighted to hear that your stay at our hotel exceeded your expectations, and that you enjoyed your room, the service provided by our staff, our amenities, and the location of our hotel. We hope to provide another excellent experience the next time you visit. Best regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yes, adjacent to hotel for use by guests. There is an inside crosswalk over the street between the hotel and parking garage on second floor.
I don’t know if the City kept the floating docks close to the hotel, but I don’t think those were for overnight stays.. However, if you google COJ downtown-docks you will see many. Some are free first come first serve at metropolitan park. The map I am looking at has, has no date, but has mooring off to the side of the hotel. Sorry I can’t help much.
Yes, in the exercise room
Not sure about this. Best to call the Hotel!
The restaurants in the hotel were fantastic. The breakfast bar was loaded with fresh fruits, pastries, breads, hot and cold cereals, multiple breakfast meats and vegan substitutes, and an amazing chef to prepare omelettes or other to-order breakfast favorites. Wait staff was very friendly and attentive.
The Morton Steak House is also situated in the hotel lobby, with upscale elegant dining. Be sure to make a reservation.
For casual fare, there is also a fully stocked bar, which has its own menu, but also accepts orders from the main restaurant, if you prefer the sports bar environment.
Hyatt Regency Jacksonville Riverfront is close to TIAA, and you will find a broad selection of fine restaurants enroute. Whatever your tastes and/or preferred price range, you won’t need to go far. Seafood, steakhouse, traditional American, sushi, Asian Fusion, bistros, sandwich and fast foods, ice cream, chocolatiers and other candies and confections are easy to find. The traffic, at least over Christmas/New Year’s was not bad at all.
Hope you enjoy your stay and your concert as much as we enjoyed our time there.
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"Be sure to secure all valuables and ask about the hotel’s parking security to avoid potential issues."Read full review
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PRICE RANGE
$361 - $529 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency jacksonville riverfront hotel jacksonville, hyatt jacksonville riverfront
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
951
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHYATT REGENCY JACKSONVILLE RIVERFRONT | UPDATED 2025 Hotel Reviews & Price Comparison (FL) - Tripadvisor
Frequently Asked Questions about Hyatt Regency Jacksonville Riverfront
Which popular attractions are close to Hyatt Regency Jacksonville Riverfront?
Nearby attractions include The Florida Theatre (0.2 km), Myth Nightclub (0.2 km), and Jax Tours (0.02 km).
What are some of the property amenities at Hyatt Regency Jacksonville Riverfront?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Jacksonville Riverfront?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hyatt Regency Jacksonville Riverfront?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Jacksonville Riverfront?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hyatt Regency Jacksonville Riverfront?
Conveniently located restaurants include Indochine, Cowford Chophouse, and Casa Dora Italian Cafe.
Are there opportunities to exercise at Hyatt Regency Jacksonville Riverfront?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hyatt Regency Jacksonville Riverfront located near the city centre?
Yes, it is 0.8 km away from the centre of Jacksonville.
Are any cleaning services offered at Hyatt Regency Jacksonville Riverfront?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Jacksonville Riverfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Jacksonville Riverfront offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.