Save
Share
1439 Chestnut St, Philadelphia, PA 19102-2570
3 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
Booking.com
€295
No prepayment needed
Hotels.com
€295
ZenHotels.com
€290
ebookers.fi€295
WHotels.com€295
Expedia.fi€295
View all 11 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (88)
Room & Suite (75)
Dining (49)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

This property matches 1 of your filters. See more options
Matches: HotelsMissing:
#80 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
Rest easy at W Philadelphia. Our hotel in Philadelphia, Pennsylvania is located near dynamic art galleries and an eclectic music scene that defines historic Philadelphia. After a busy day, unwind with a dip in our sparkling lap pool, or enjoy on-site dining at our restaurants Dolce and the Living Room.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Valet parking
Paid public parking on-site
Free wifi in the business centre
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Manicure
Massage
Pedicure
Concierge
Newspaper
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!
72Reviews2Q+A13Room tips

Reviews
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 21
  • 5
  • 10
  • 14
  • 22
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
thuktha22 wrote a review Jul 2023
Nashville, Tennessee362 contributions55 helpful votes
+1
From the time I checked in to the time I checked out the service here was phenomenal! Joy at the front guest services went out of her way to making sure my stay was pleasant. She evened helped me with the surprised I had planned for my best-friend birthday . The hotel lobby bar to the wet pool bar was amazing. Drinks tastes as good as it looked. Also this place is very modern and chic. We spent half the day just enjoying the hotel facilities. I was so impressed with this hotel I am bringing a group of my friends here in Aug . Thank you W Philadelphia and Joy !
Read more
Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Wandering Foodie wrote a review Jul 2023
64 contributions64 helpful votes
I have had average to below average experiences in hotels before, but never have I had a worse stay anywhere in the US. It all started so well, the lady (Ebony) who checked us in was charming and super friendly that I believed we will have a wonderful stay. Unfortunately, the warm feeling ended as soon as we got to our room. First problem, the safe in the room didn’t work. Called down, an hour later someone came up. Batteries were changed, he left telling me confidently that it is now working. He clearly didn’t check his work because it still didn’t work. Not a huge deal but a little annoying. We then ordered room service. We ordered for two but they brought cutlery for one! The food was OK. I called after we finished for the tray to be collected, no one came. Ordered breakfast the next morning: omelettes and steel cut oats. It took over an hour to get our food, it was all stone cold and the eggs were disgusting. I have eaten better food in hovels in under developed countries. We left for the day, we came back at 4:30pm, our room was not cleaned and the breakfast tray was still in our room. I went down to reception and I was met with a surly and unpleasant person who chose to be defensive from the start, disbelieved me and suggested that the room was cleaned but I trashed it! Needless to say, I asked for the manager, who contacted housekeeping. We left again for the evening, when we returned at 10:30pm, the room was cleaned but…. The breakfast trolley was still in our room. Again, we ordered room service (suckers for punishment, you might think). One of my party suffers from celiac disease, not an uncommon condition, there wasn’t a single item on the menu that they could eat. The staff couldn’t care less and didn’t offer any suggestions. So my friend had to go out to get a late night bite. It takes so little to make customers happy. Most of us are satisfied if the basics are done right. We don’t really ask for much more, and most of us don’t like to complain. However, the W Philadelphia hasn’t got a clue. It is the worst hotel I have ever stayed at. You would be mad to spend your money in that place. I have never before criticized a hotel to this level. They fall short on almost everything.
Read more
Date of stay: July 2023Trip type: Travelled with family
Room Tip: Avoid this place!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hayley H, Guest Services / Front Office at W Philadelphia
Responded 2 weeks ago
Dear eat-sleep-be-happy, Thank you for taking the time to share such detailed feedback regrading your recent stay. I would like to extend my sincerest apologies for the negative opportunities you experienced throughout your visit. Rest assured, I will be sharing your feedback with the appropriate leadership teams so we may ensure this was an isolated experience. Should you wish to discuss your stay in greater detail, please don't hesitate to reach out to us at (215)709-8000.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheFons wrote a review Jul 2023
2 contributions
The W is hands down our favorite hotel for weekend getaways. Perfect location in the middle of the city and walkable to nearby restaurants and shops. The staff is very friendly and welcoming and have given us many great suggestions for city attractions. We want to thank the Front Desk manager Logan for accommodating us for a very special birthday surprise!  He has been amazing and very helpful and taken great care of us with all of our needs. He is one of the reasons we keep coming back to The W Hotel. We also want to thank Ryan the Operations Manager for always stopping and taking a few minutes out of his busy day to chat and to see if there is anything we need. We can't say enough great things about this place but more than anything it's the staff that makes The W hotel our favorite place to be!
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
martinigal25 wrote a review Jul 2023
Alpharetta, Georgia39 contributions72 helpful votes
The room is filthy. Dusty, food crusted on furniture, palm prints on bed, I can continue. Phones don’t work. The WiFi connection says “unsecured network” regardless of the given log in info. Can’t connect my work laptop. Also, there was no WiFi information or menu info in room. I can’t believe that there are so many nice hotels in this city and my work picked this one. I expected much more from the W. I will never stay here again.
Read more
Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Brian R wrote a review Jul 2023
1 contribution
YA’LL A BUNCH OF LIARS! After carefully reading several negative reviews on here I walked into my reservation with trepidation. First things first somebody said something about dark rooms - it’s called setting the mood! The hotel did this wonderfully the lights had several mood lighting options that led to a perfect glow. Elevators had amazing music (get your shazam ready) and the wet bar had some beautiful decor. 2nd; rude staff?!?! Everyone was lovely I even received a room upgrade I didn’t ask for. Some folks maybe just never heard no or hold on give me sec (you know who you are!) I’ll leave you with this - you can’t have light with a little darkness. Lovely stay! Highly recommend; and I don’t even write reviews ever! But ya pushed my hand!
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
rachelnooney wrote a review Jul 2023
Seattle, Washington10 contributions12 helpful votes
For context, I travel a lot for business, mostly internationally. I thought it would be a fun respite to stay at the W for this last trip. While there are definitely some good qualities to this property, there was enough “heh?” to prompt me to write a review. Pros: wonderful front desk & housekeeping staff, good lobby vibe, good food (room service & restaurant), clean, quiet room. Cons: linens (towels & sheets) were a bit shabby (holes in towels, sheets pilling), the magnifying mirror didn't work and the room was very (very) dark which was by design vs maintenance. But that's all minor - unfortunately what will stick with me is the offensive $500 minimum required to simply sit in the lobby bar and have a drink on a Friday or Saturday night. It was absolutely ridiculous, especially given there were plenty of open tables throughout the time we were there (and yes, we did agree to the minimum just so we could catch up with our colleagues without leaving the hotel). Also a bit silly was the $1K required for pool cabana use; there is no universe where renting a cabana for $1K at a tiny pool in downtown Philadelphia makes sense. Maybe OK to require some kind of minimum for non-hotel guests but really off-putting for guests of your hotel - it is the opposite of hospitality. Also, the "bouncers" were a bit over the top and rather rude. Business travelers are clearly not the target demographic nor desired guest-type for this property. I've stayed at multiple W hotels and had a great experience, so I’m just going to chock this one up as being a weird outlier.
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Kelup wrote a review Jun 2023
Frederick, Maryland23 contributions32 helpful votes
Stayed for 1 night with my husband. Upon entering I walked to the desk to check in. Two employees were working. One was busy with another customer. I walked up to the desk got my ID and credit card out and then she looked at me and said oh I'm leaving I have to go to a meeting. Unbelievable. You would think that any customer would take president over a meeting. Checked in, I had requested an early check in, that was not available. Also not one mention of being a loyal Platinum bonvoy member. In fact I needed to ask what exactly are benefits would be at this property. Upon entering our room,the studio Suite, we were very disappointed to see it did not line up with the pictures at all. Called down to the desk to see if we could get a room that was actually resembled in the pictures and they informed me they were booked. Overall the employees at the front desk need much more training. They are honestly mostly pretty rude, and seem very new and not customer service oriented. In fact Anthony really took the cake as one of the most rude employees I have ever encountered in my life. Too much detail to go into it but he left a very sour taste with me. I will never stay at this hotel again. I'm really disappointed I did not book The Ritzs as usual but thought I would go out on a limb and try something new. I should have stuck with what I know. Ritz knows how to do service great. Other small mention is that the chat feature on the Bonvoy app went unanswered at this hotel. I usually am able to communicate easily through this feature. They didn't respond at all at this property Hotel pics make the property look fun and funky. It's not. 2 star at best. Say elsewhere
Read more
Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
VacationIdeas wrote a review Jun 2023
Indianapolis, Indiana56 contributions11 helpful votes
I spent 3 nights at this hotel for a work conference. It was okay, but I’ve definitely stayed at nicer places even with the reduced rates for the conference. I will say that the staff was all friendly and helpful, it was clean, the beds were comfortable and the conference space was nice. Unfortunately there were a lot of things not to like. Basically the hotel is just odd. Everything is extremely dark. I felt like I’d just walked inside on a really bright day for 3 days. My room was very weird. It was dark and just oddly shaped. When working at the desk, in the dark, you are looking at the back of the TV. The bed was really low to the ground and in front of the window. You literally had to stand on the bed in order to open and close the curtains. I guess maybe that’s why the beds are so low. I know that not all of the rooms were like mine. Maybe I just unfortunately got a poorly designed room. The bathroom looked nice but the shower pressure was very weak, the toilet reminded me of an RV and i splashed water everywhere each time I washed my hands. Overall I would never choose to stay at this hotel on my own.
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Dee M wrote a review May 2023
1 contribution
Rude and slow staff. Room was not ready at checkin, room had duct tape all over windows and walls. Bathroom walls were dirty. Don’t bother with valet, your car will take over an hour to arrive and no one cares. Hotel and the room was very dark and gloomy. Just don’t bother with this hotel.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
rgamad0 wrote a review May 2023
Philadelphia, Pennsylvania13 contributions14 helpful votes
Of all the hotels that are supposedly 5 stars and advertises luxury and comfort, this is one of the worst I have ever stayed. The room essentially does not have enough light for a human being to manage normal activities. You have to be a bat to be able to maneuver in that place. You'll need your phone flash light to perform any activity. One of the light fixtures on the night stand was missing, thereby compounding the problem. The lamps give no luminosity, one of them was covered with thick shading and the bulb was just a few watts rendering it useless. The light in the bathroom is equally faint. If you have to work, you'll seat at a desk staring at the back of a TV. Good luck if you have to zoom or VC in any way, you'll be a ghost on the screen with a tacky background (be sure to change it or fade it as it looks most strange in the penumbra of the room). To open and shut the curtains you have to climb and stand on the bed as it is right behind it, there is absolutely no room to reach the curtains otherwise. Whoever designed this room was not thinking about functionality at all. My room faced a wall in the 35th floor. No slippers, walk on bare floor. No bathtub. The temperature in the room was either freezing or too warm. No arm chairs or any chair in the room for that matter. The fittings and furniture look ultra cheap, with a pretentious style that is made with poor quality materials. The place is relatively new (I saw it being built as I used to live very close), and it already looks dated. The internet is terrible, really slow, one cannot stream, and they charge you for it. The music on the elevators is really loud, you can't hear anything if you happen to be on a call, or it is just simply annoying if you are just traveling up and down. The restaurant is an Italian place surprisingly mediocre. The seating in the lobby is awkward; same with the bar, which is difficult to share with another interlocutor unless you're seating side by side. The staff is terse and borderline rude, I found myself repeating the same requests several times and getting stares of contempt, so I stopped asking for anything. They do not replenish the coffee or any other amenity (not even the paper pad) and they clean the rooms really late. I could go on. It is an expensive product for the experience. Look elsewhere in the city, unless you can use waves beyond the light spectrum to move around and do not mind any of the above.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Previous
123456
PRICE RANGE
€264 - €373 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
295
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

W PHILADELPHIA - Hotel Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about W Philadelphia
Which popular attractions are close to W Philadelphia?
Nearby attractions include Amazing Escape Room (0.4 km), Kimmel Center for the Performing Arts (0.5 km), and Escape the Room Philly (0.3 km).
What are some of the property amenities at W Philadelphia?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at W Philadelphia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Philadelphia?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at W Philadelphia?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to W Philadelphia?
Conveniently located restaurants include Gran Caffe L'Aquila, Butcher and Singer, and The Dandelion.
Are there opportunities to exercise at W Philadelphia?
Yes, guests have access to a pool and a fitness centre during their stay.
Is W Philadelphia located near the city centre?
Yes, it is 0.1 km away from the centre of Philadelphia.
Are any cleaning services offered at W Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Philadelphia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Philadelphia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.