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4.5
#28 of 95 hotels in Philadelphia
Location
Cleanliness
Service
Value
Stay in the heart of it all at the Cambria® Hotel Philadelphia Downtown Center City. You'll enjoy modern accommodations located just steps from shopping, dining, entertainment and historic attractions. Our stylish hotel incorporates locally inspired designs and access to the little luxuries that make your trip special-like dinner at our rooftop restaurant or the convenience of Bluetooth mirrors in your room to easily stream your favorite music.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Cambria Hotel Philadelphia enjoys a central location that many guests appreciate for its convenience to public transit and nearby attractions. The hotel's atmosphere is often described as stylish and comfortable, with modern touches such as Bluetooth speakers and a lively rooftop club enhancing the experience.
While the rooms receive commendation for their cleanliness and comfort, some travelers have mentioned issues with housekeeping. Though the amenities are a highlight, with features like Bluetooth bathroom speakers and cozy fireplaces, opinions on value are mixed, with critiques aimed at extra costs and certain service shortcomings.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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This is our second stay at Cambria suites. From the front desk to maintenance, they always look out for us ! Anything we needed they were right here to assist us with. We will keep coming back, and the lobby bar is a great vibe !
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shirley Liu, Guest Services / Front Office at Cambria Hotel Philadelphia
Responded 26 Feb 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
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We stayed here for one night during the holidays in December 2019. The location is very central close to the city hall and Christmas village, Kimmel center, walnut and chestnut streets shopping, and Ritten house square, all within walking distance. The room was spacious and clean. Staff were professional and kind. The only little inconvenience was the glass sliding door to the bathroom, which made it hard to use in the middle of the night because it made a lot of noise. Otherwise, very nice hotel with great staff.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Cambria Hotel Philadelphia
Responded 21 Jan 2020
Dear Mina50952, It is wonderful that our hotel helped contribute to some of your holiday cheer by providing a great stay during your trip to Philadelphia. We are glad that our spacious rooms, vibrant location, and exceptional staff all helped you feel at home. Thank you for sharing this review and please consider a return visit. Sincerely, Jerry Rice, Jr. General Manager
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My wife and I stayed three nights in a corner king room. The room was quite large and had a nice view of Broad Street. The room was remarkably quiet for overlooking Broad Street although there certainly was some street noise at night. The bathroom was clean and the walk in shower was welcome after a day out in the warm weather. The hotel location is great for riding the subway and the Broad Street Line station is very close to the hotel with easy access to the Phillies game. The express train after the Phillies game made its first stop at the station nearest to the hotel. We easily walked to the Reading Street Terminal for breakfast and the Market Frankford Line station to take the subway to the Independence Hall area. We felt safe in the downtown area although we were not out late at night. There are lots of street people so you need to be prepared for them asking for money. All in all, not unlike what we experienced in a recent trip to downtown LA. We did not dine at the hotel as there are lots of nearby restaurants. We did have a drink at the bar and found the bartender to be friendly and a good spokesperson for Philadelphia sightseeing. The only odd thing about the hotel is the soap or rather lack of soap. Upon arrival we noted the bathroom sink had no soap so I asked housekeeping in the nearby hallway for soap. I was informed she had no soap but she gave me a couple of small bottles of shower gel. Not the most convenient way to wash your hands but it worked. Ironically, the shower gel dispenser in the shower was mostly empty upon arrival and never was refilled (we ran out after the first night). Housekeeping serviced the room daily and fortunately left us a couple of those small bottles of shower gel daily so at least we had that. More of an inconvenience than anything but definitely an odd thing. We would stay here again since the room was clean and the location was very convenient.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maurice Alfaro, General Manager at Cambria Hotel Philadelphia
Responded 18 Jun 2024
Thank you for your positive feedback and for mentioning our convenient location. I apologize for the inconvenience caused by the lack of soap and shower gel during your stay. Our vendor, who supplies our hotel, recently upgraded their computer system, which has resulted in significant delays of up to three weeks in their deliveries.
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Our stay here was just average. However, the service at the hotel wasn't great when we visited Philadelphia. Our room wasn't ready by check in time and when we tried requesting late checkout through text message, we got no response. The first room we were given upon check in wasn't cleaned well as there was a weird smell/odor in the room and stains on sheets. So, we requested to switch to another room, which was cleaner. We stayed here in August 2019 and there were quite a few flies in the lobby as well which was uninviting. But, that's probably because we visited the area in the summer time. Location is good, but there are better hotels in the area for around the same price. Overall, it was an average experience. It's a decent hotel for a night stay, but if the duration of the stay is longer, I would stay in neighboring hotels. The Notary Hotel was excellent when I stayed there on my last visit.
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Date of stay: August 2019
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Cambria Hotel Philadelphia
Responded 14 Feb 2020
Dear TravelFood33, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again to provide you with a visit more in line with your expectations. Best, Jeffrey Meyers Assistant General Manager
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I thought the hotel was very nice and the location was great. Our room was clean and comfortable. I’m guessing that currently due to COVID they are not doing any cleaning of rooms during your stay, which we didn’t mind but it was not communicated to us. On our third day I had asked the front desk for some items to replenish our room and was told they would bring it to our room. The never did. The hotel staff was not able to accommodate anything we asked for including simple directions to local sites. We were a bit disappointed. They were not overly friendly and didn’t go out of their way to help out.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tearah Jones, Owner at Cambria Hotel Philadelphia
Responded 13 May 2022
Thank you for sharing. We appreciate the time you took to leave feedback.
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This was a beautiful hotel and given the location I had high expectations when I flew to the city for a wedding. The hotel has terrible management. Veey disorganized, especially with a large wedding reserving rooms. I booked 4 rooms for my family and only 2 were ready by 6pm on Thursday. The service was poor with the exception of Collum and his trainer (didnt catch her name) at the front desk. They were great but management did not set them up for success.The bartender and wait staff actually seemed irritated taking your order and if you dared to ask for silverware or a napkin. I knew the food would be overpriced but I didn't expect it to be terrible as well. We all know since Covid protocols are in place you don't get your room cleaned but you should get fresh towels and the trash emptied. I asked for the mold and mildew to be cleaned from the shower twice and gave up. Simple spray of Tilex would have taken care of the situation. Considering it was so bad the fungus grew fuzzy spores. I requested towels and soap 3 times from housekeeping and was ignored. So I took them off a cleaning cart myself. We came back one evening to have our keys not working. Which is a major pain as one elevator is used exclusively for the rooftop bar. Since the Bellvue, W and Ritz are across the street and down the block on Broad Street you would think they'd actually care more. I would never stay here again. I would definitely hire Collum for any customer service position.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hill, General Manager at Cambria Hotel Philadelphia
Responded 7 Aug 2022
Hello there and so happy to hear how beautiful and centrally located the hotel was for your stay. Terribly sorry to hear the rest about the mistakes around the rest of your stay. We have an amazing and hard working team that strives everyday to exceed expectations. Sometimes us humans cannot wrap our arms around everything needed at once and result in some mishaps. Sorry this happened to you but not intentional from our dedicated team. We will do better and hope that you can forgive us.
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Although the hotel has potential, it's managed very poorly, leaving room filthy. First night, no towels at all, empty shampoo and body wash, empty tissue, stains on the headboard, things on the floor, ice bucket with water, you name it, the housekeeping just doesn't do their job. Items requested took over 30 minutes and another call. Front desk lies, claiming they don't carry shower mats or hand towels. Next day, no housekeeping. Called, and they said it had to be requested. I requested it. Trash and used towels were taken, new towels and bed sheets were left in a pile. The bed wasn't made and the floors were cleaned. Tip was taken. Management does nothing. I don't know why this company lets this go on. I was fooled on Expedia. Don't be fooled. It's disgusting. This isn't a fluke. I was traveling with friends. Their room was exactly the same. In fact, at checkout, someone came down because their toilet was stuck and no one was coming. The front desk person was repeatedly saying the room number because housekeeping was playing dumb. Yet, they are letting this happen!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hill, General Manager at Cambria Hotel Philadelphia
Responded 25 Jul 2022
What a great username, StillLearning! Aren't we all! I am terribly sorry to see about the lack of amenities that you experienced. The cleanliness items were definitely a miss on our part and I am so terribly sorry. Cleanliness and service are definitely within our control and we should have done better. I am personally using your feedback to develop our new team in the right direction. Please forgive us and hope you will give us another shot in the future!
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I stayed 2 nights and had an absolutely wonderful experience. The room was absolutely beautiful and the beds were very comfortable! The room & bathroom were super clean, spacious, and well stocked with towels and toiletries. The staff were attentive and kind! The housekeeping employee was on the floor as I came in and out a couple of times and every time she saw me she would ask if I needed any towels or cleaning services. They were amazing and I can tell they wanted to make sure I was comfortable throughout my stay. The location of this hotel is amazing right in the center of downtown and had lots of restaurants in the area. There are also parks and kid friendly areas close by. I would recommend this hotel to anyone staying in Philly.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hill, General Manager at Cambria Hotel Philadelphia
Responded 5 Aug 2022
WOW! What a great stay! Thanks so much for staying with us and for recommending our hardworking team to other guests!
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I had high hopes upon coming to this hotel. Mind you I am here now and have a few more nights to stay. I was treated very kindly by the front desk. No problem checking in. Got to my room, the room was clean. I know it was clean because I took some Clorox wipes and wiped high touch areas and cleaned the floor of the shower. The shower was clean. Beds comfortable. My spread had a couple of black places on it. I would not have put that spread on the bed but it wasn’t bad. Towels could use some replacing. Nothing says “worn out” like towels which are dingy like these. Now all in all what I have said so far would have rated this hotel a strong 3.5 to low 4. However, this is why I am giving this low score. Although check in was a breeze, the front desk did not tell me cleaning is only done upon request. So imagine my surprise and my friends surprise when our room was not made up. So I called the front desk and they explained. I thought, OK a covid regulation. So I asked for our room to be made up the next day. I was assured it would be. So the next day we come back from a king conference day and again the room is not made up. By now this is our 3rd day in the room and the trash cans are running over (because the trash cans are tiny) and you have wet towels on the floor in the bathroom in the way. BTW, when I went downstairs to alert the front desk to my situation (because I could not get them on the phone) there were others complaining about the same problem I was having. I was again assured our room will be cleaned tomorrow. We shall see. This is not what one wants when one comes to a hotel in the city. Mind you, the price is fair for the northeast and the hotel is not a bad hotel. The bar is nice. Common areas are clean. However although this is not a bad hotel, it has a way to go before I would say it’s a great hotel.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hill, General Manager at Cambria Hotel Philadelphia
Responded 22 Jul 2022
We are so sorry about our failure to properly communicate the room cleaning practices with you at check-in! I can personally understand how frustrating this would be. We want to clearly communicate and exceed expectations. I am grateful for your feedback and we are diligently working with the team to improve these areas.
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We stayed here during the pandemic so perhaps this property was off its game. A number of reviews noted the poor staff attitude here and that was true for us. The check-in felt like we were bothering the staff. We asked about parking in the center city area and no one seemed to know. Really? Later we called down for a corkscrew to open a bottle of wine and completely unhelpful despite two closed restaurants on the property. We came down ourselves to the open steakhouse on the ground floor and they were more than willing to help us. I just wish the hotel staff was as helpful during our stay.
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Date of stay: May 2020
Value
Rooms
Service
Room Tip:The rooms facing the rear are dark with one window way in the back. Try to get the front of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Cambria Hotel Philadelphia
Responded 23 Jun 2020
Dear Joseph, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Sincerely, Jeffrey Meyers Assistant General Manager
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I really don't know as I did not have access to all corner rooms....but in our room the window was very small and did not overlook anything but the alley below. This did not concern us as we knew it would be a quiet room without all the traffic. It's a nice place.
Thank you for reaching out ! The hotel offers valet parking through a third party vendor at a cost of $45 per night with unlimited in and out privileges. There are also several self parking options available in the area if you don't plan on using your vehicle.
There are several breakfast options in the area that are family friendly. One of the favorite local spots is Green Eggs and Ham and it's a block away.
We look forward to seeing you soon !!
There are more places to choose from in the Philadelphia area.
PRICE RANGE
$239 - $360 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
223
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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