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About
4.5
#27 of 95 hotels in Philadelphia
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled between Philadelphia’s French Quarter and picturesque Rittenhouse Square in Center City, Sofitel Philadelphia at Rittenhouse Square blends French elegance with American style in the City of Brotherly Love. Our hotel’s unique style and casual sophistication starts in our breathtaking lobby, and the eclectic elegance shines in rooms and suites infused with warmth and filled with luxurious amenities. Enjoy lovely city views, French-inspired dishes, hand-crafted cocktails, and our relaxed ambiance, and let our accommodating staff tend to your every need. Whether you’re traveling for business or pleasure, Sofitel Philadelphia at Rittenhouse Square provides a refined environment in which to enjoy your stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Sofitel Philadelphia at Rittenhouse Square garners praise for its prime location and inviting atmosphere, with modern touches that guests find chic and luxurious. Travelers appreciate the cleanliness and the hotel's amenities, such as the spacious bathrooms. However, some guests have called out the need for room renovations and better housekeeping attention to detail.
While the service is generally celebrated for its professionalism, issues with room service and noise disruptions from construction have been noted. Additionally, concerns regarding value for money and hidden fees have left some travelers dissatisfied.
Location
Convenient
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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We had a great stay and wish we could have stayed longer. The hotel is in a fun, safe neighbourhood with lots of restaurants, and close to all the historical attractions. We were upgraded to an amazing room. Be sure to visit Ivan the concierge, He is the best. He spent time with us, going over the map of the area and recommending attractions and restaurants. He has an extensive up to date list with great tips. We walked everywhere but took transit to the Flyers hockey game which was easy. Will stay here again. We were given drink coupons but the bar closed "early" on Sunday night. Also had a free snack time for guests. Fun attraction tip: the Mint is free and down the street from the Liberty Bell.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 19 Dec 2023
Bonjour Canadian Traveller YYZ , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
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I chose this hotel due to it's proximity to an event I was attending so for us it was a great location, just off the park and close to shopping too. The valet and front desk staff were welcoming, helpful, and attentive. I liked that they have a variety of larger room options and our King suite with a living room was exactly as pictured. I also appreciate the little amenities like bathrobes and slippers, nespresso in our room, q-tips and cotton in the bathroom, etc. A few little things that make my rating a 4 instead of 5. There are maintenance issues, like the sliding door between the room and the bathroom that's super loud and clunky, water/mold stains in the corners in the bathroom, the sink that makes loud clunking noises after you turn the water off. Although we appreciated the portions sizes of the room service breakfast, the tray was missing basics like salt & pepper and ketchup. They gave us 4 kinds of jam, but no bread. Little things like that. Overall a good stay.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela B, General Manager at Sofitel Philadelphia at Rittenhouse Square
Responded 4 Feb 2020
Dear live4wknds, Thank you for taking the time to provide us with this feedback. I am delighted you enjoyed the hotel's location, the service and your room. I will be sure to share this review with the team as well. Please allow me to express my sincere apologies for the maintenance issues you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Engineering. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. I hope to have the opportunity to welcome you back in the near future. Kind regards, Angela
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The Sofitel is definitely one of the best 4-star hotels in the Philadelphia area. I chose this hotel despite having high tiers in both Bonvoy and IHG. None of the hotels in the area (Westin, Kimpton, Notary, etc) really could compare to the Sofitel in terms of cleanliness, available amenities, and value.
Overall, the entire team (including security, front desk, valet, housekeeping; with special shoutouts to Maxime and Natalie at the front desk) at this hotel is highly competent and really understands and implements the principles of hotel hospitality.
9/10 Room: plenty of closet space, spacious, tasteful decor, and very practical bathroom with shower and tub (see room for improvement)
10/10 Available in-room amenities: slippers, large fridge (not the minis), microwave, Nespresso (Vivalto lungo, appregio decaf, intense ristretto) or Keurig (green mountain coffee, tea) depending on room type
10/10 Bath amenities: Lanvin and Hermes shampoo, conditioner, body wash, and soap depending on room type. These all smell amazing!!
Gym: Closed due to COVID
Room for improvements: some parts of the rooms are showing signs of age and use, room gets dusty after a couple days, room is a little dim near the vanity area, office chair is not the most comfortable
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 12 Dec 2020
Dear itskwu, I truly appreciate you taking the time to provide us with this valuable feedback! It is wonderful to know Sofitel has become your go to hotel in the city of Philadelphia. Exceptional service is what we strive to be known for, and I am delighted our entire team made you feel welcome and taken care of. I will certainly share your special shout out with Maxime and Natalie as well. I am also pleased you thoroughly enjoyed your room and the in-room amenities provided. Thank you for providing us with your room for improvement feedback, as I take these concerns ver seriously, and this allows us to continually improve our services. I want to apologize for any inconvenience this caused during your stay. Thank you again and we hope to welcome you back in the near future. Kind regards, Angela
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We stayed a couple of nights in the Sofitel Philadelphia and were very pleased with the location of the hotel as well as the service. There are many excellent restaurants walking distance from the hotel, we also walked to all the must see sights of Philly. The staff of the hotel was extremely friendly and helpful, the room was beautiful (we got an upgrade which was much appreciated). Having stayed in many hotels over the last year I was pleasantly surprised that the room was cleaned early without having to request it (somehow with the pandemic getting rooms cleaned seems to be difficult). Speaking of the pandemic, appreciated that the staff wore masks and precautions for guests' safety were taken.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 25 Oct 2021
Bonjour WSVE, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad to hear you were able to enjoy all the great sites that Philadelphia has to offer! Also, happy to hear you were able to interact with our amazing staff. Our guests safety is our number one concern and we are happy you felt that way during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
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Stayed at Sofitel...from the moment we arrived the valet service was on point! Specifically Mykyta and the valet manager (Rich) were super helpful and genuinely amazing people to interact with. They went above and beyond recommending restaurants and local bars where the food was phenomenal (the Dandelion...get the fish and chips, you will not be disappointed!)The service carried through to the front desk where I was greeted by Max who is the sweetest human. Even when we left the next morning we were pleasantly greeted by Lashaya with a how was your stay? And a thank you for staying with us, come back and visit! The entire staff was super conscience about social distancing, disinfecting and wearing masks. In this crazy and sometimes scary time, they made our stay feel like home. Would absolutely recommend. I cannot say enough good things and because of the people mentioned, we plan on coming back sooner than later!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 22 Oct 2020
Dear Kiki22282, Thank you for taking the time to share this review of your stay with us. I am delighted our team made your stay feel like home. Indeed, your health, welfare and comfort remain our top priority when you stay with us during these uncertain times. I will be sure to share your feed back with Mykyta, Rich, Max and Lashaya, as this kind of personalized service is what we strive to be known for and they will be happy to hear how much you enjoyed the experience. We truly appreciate you sharing this feedback with others and I would love to personally welcome you back to the hotel in the near future! Kind regards, Angela
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I chose the Sofitel to propose to my girlfriend (now fiancee...SHE SAID YESS! :) ). The concierge, Orlando, front desk staff and bar manager who were a big part of the planning were incredibly helpful! Every last detail was meticulously organized and then some, including a complimentary upgrade and drinks on the house, desserts and bubbly to mark the occasion and beautiful rose petals and candles lighting up the room. Overall, an absolutely unforgettable experience. So glad we picked Sofitel for this; the entire team really went out of their way to make it an extremely special occasion for us! I strongly recommend the Sofitel and would definitely return! !
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip:We stayed in the prestige suite and it was wonderful!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 12 Mar 2020
Dear S J, Congratulations and all our best wishes to your upcoming wedding. Our team is always very excited when they learn such a special occasion may happen during a stay in our hotel. Orlando and the team really enjoyed being involved in your special day and it is their hope that they will see you time to time celebrating anniversaries. Sincerely,
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I have stayed in this hotel for the last seven years or so. Whilst the hotel still offers good service in most areas, with staff who are alert, well trained and attentive, without being intrusive, the one area that has degraded, particularly over the last two years, is the prompt attention to room housekeeping. No matter how early you go out and place the “Make up my room”, sign on the door, the room is not touched until about 17:00 or later. The housekeeping standard is still ok, it’s just the service timing that needs to be fixed.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Ask for a quiet room that is away from the elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela B, General Manager at Sofitel Philadelphia at Rittenhouse Square
Responded 4 Feb 2020
Dear paulfinnerty, Thank you for taking the time to provide us with this feedback. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the housekeeping delay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this with the team and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Kind regards, Angela
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Like 713evea, I was immediately turned off upon check-in. The gentleman who confirmed our reservation was pushing up-sells to our room. When we declined he became a bit less pleasant. He quickly completed our check in process and told us that our room would be near the elevator and we could hear noise. I felt as though he was punishing us for not taking his bait and accepting an upgraded room.
The room was extremely spacious, decked out in very high end bath amenities. However, it seemed a bit dated. The hallways are quite tired looking. We noticed that the carpeting was sagging in many places, but it was clean.
At about 5:15 on Thursday evening we got back into the elevator to roam town. There was a Butterfinger wrapper on the floor of the elevator. When we got back to the hotel at 10:30 that night, the wrapper was STILL on the floor! Where is the upkeep, guys?
For all intents and purposes the stay was fine. Nothing more than that. I cannot understand how this hotel is ranked 6th, other than its unbeatable location. We usually stay at the Logan Curio on the Parkway and will continue to do so, going forward.
When we left, I checked my email and saw my bill. We were charged $15.00 from the honor bar - and we did not use a thing! I called the hotel back and spoke to Samar at the front desk. She sounded as if she did not believe me, but deigned to reach out to the Honor Bar manager to inform him or her.
Overall, good enough but not at all worthy of the ranking. I expected better.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Don't fall for the upsell.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela B, General Manager at Sofitel Philadelphia at Rittenhouse Square
Responded 8 Jan 2020
Dear europhile105, Thank you for taking the time to provide us with this feedback of your recent stay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay. I want you to know that I take your feedback very seriously, and I have spoken to our Director of Rooms regarding your check-in experience, and the housekeeping oversight in your room. Please rest assured this has been addressed with the team and we will continue to ensure it does not occur going forward. I truly appreciate you bringing this to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Kind regards, Angela
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We had a wonderful stay here while visiting family. The location is perfect for accessing everything in the Rittenhouse area. They staff were friendly. They were very well set up to handle extra cleaning and distancing during the pandemic. The updated rooms are spacious and modern and very comfortable. Our dog loved it, too :-)
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 25 Sept 2020
Dear Li_and_T, Thank you for taking the time to share this review. It is wonderful to know how much you enjoyed your stay - from the location to the staff and the comfort of the room! We also love hearing about our four legged guests and love welcoming them to our hotel. I would love to have the opportunity to welcome you back in the near future! Kind regards, Angela
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This was my first hotel stay during COVID. The room seemed clean. Room 620. The halls and elevators were usually empty. The bathroom was large. The front desk was efficient. The location is perfect. Our room was ready quite early. The noise level was nonexistent. The room had a Coffeemaker.
What could improve?
A bathroom with a sink, tub, and separate shower could have more than one small cake of soap.
A $100 incidentals charge seems excessive.
The doorman, when asked about a cab for departing guests with luggage, could offer to summon one instead of sending us two blocks away.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 29 Sept 2021
Dear nycmom22, Thank you for taking the time to share this feedback of our recent stay with us. Exceptional service is what we strive to be known for, therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I am also pleased to hear you enjoyed your room and the location of our hotel. I hope to have the opportunity to welcome you back in the near future. Kind regards, Angela
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It's about a 5-min cab ride from the art museum. You could walk to the art museum, too. Go left out of the hotel on 17th Street until you hit the BF Parkway. Go left and enjoy a lovely walk down the Parkway until you hit the museum,.
There are more places to choose from in the Philadelphia area.
PRICE RANGE
$403 - $669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel philadelphia, accor philadelphia hotel, philadelphia sofitel, sofitel hotel
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center West
NUMBER OF ROOMS
306
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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