Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
3549 Chestnut Street, Philadelphia, PA 19104
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Avg. $450 /night, 9/17 - 9/18
$809
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$586
per night
$362
per night
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4.0
#9 of 95 hotels in PhiladelphiaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With a convenient location and modern event venues, Sheraton Philadelphia University City Hotel is an ideal destination. Stay between the scenic campuses of University of Pennsylvania and Drexel University, top universities in the nation. Childrens Hospital of Philadelphia and the 30th Street Station are also nearby, allowing you to easily access the historic sites of the city. Well designed hotel rooms and suites offer everything you need for a successful visit. Enjoy vibrant views and all of your favorite cable shows from plush beds during downtime. Those seeking to stay active will appreciate our 24 hour fitness center. Guests can savor delectable Asian cuisine at Sang Kee Noodle House, located right onsite. Groups are invited to gather in one of our elegantly designed event venues, including the Benjamin Franklin Ballroom and William Penn Suite. Whether it is work or play that brings you to town, make Sheraton Philadelphia University City Hotel your home base.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish, Polish
Location
3549 Chestnut Street, Philadelphia, PA 19104
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Philadelphia Intl Airport
10.1 km•
See all flights
Mercer County Airport
48.5 km•
See all flights
Sansom Commons/36th St
2 min•SEPTA
Car Hire
64 Restaurants
within 0.5 kilometers
Reviews
4.0
2,241 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Philadelphia University City Hotel receives high marks for its exceptional service, with guests consistently lauding the staff's friendliness and professionalism. Its prime location earns praise for being close to universities and cultural hotspots, making it a convenient choice for visitors.
While the rooms are recognized for their comfort, some reviewers suggest that updates could further improve the guest experience. The hotel's value, including affordable parking and room discounts, is another highlight for travelers, as is the cleanliness maintained throughout the property.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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2,241Reviews28Q+A100Room tips
Traveller rating
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- 515
- 286
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Detailed Reviews
As we dropped the kid at school, this location seemed ideal to avoid another few hours in traffic coming home.
Lobby was terrific. Elevators were fast, but not clear about policy of numbers in cars at one time. Lobby seemed to say nothing, but upstairs said three.
It was very clean. At this time, that counts for a lot.
But, it was not the best stay. Honestly, small reasons were the key, but after hours of traffic into the city, and a painful move in, the stay needed to be better.
Coffee maker was poor, beds were a little concave in the middle, and the furnishings for a two-queen room probably should not be jammed with a stuffed easy chair and ottoman.
But that shower…ugh.
We were on the 7th floor, so we would expect some issues with pressure, and we got that. We also had a three-option shower head that simply did not make up for the light spray coming in. Biggest problem was the shower head was so low, I had to keep bending down, and I am only 5’8”.
Also, the small soap offering was probably fine for a one-night visit, but if we stayed a weekend, I could see a problem with that paltry offering.
I don’t love the parking garage, either. Very tight. Fine for city drivers used to smaller spaces, but I would imagine most staying here are not in that category.
Lobby was terrific. Elevators were fast, but not clear about policy of numbers in cars at one time. Lobby seemed to say nothing, but upstairs said three.
It was very clean. At this time, that counts for a lot.
But, it was not the best stay. Honestly, small reasons were the key, but after hours of traffic into the city, and a painful move in, the stay needed to be better.
Coffee maker was poor, beds were a little concave in the middle, and the furnishings for a two-queen room probably should not be jammed with a stuffed easy chair and ottoman.
But that shower…ugh.
We were on the 7th floor, so we would expect some issues with pressure, and we got that. We also had a three-option shower head that simply did not make up for the light spray coming in. Biggest problem was the shower head was so low, I had to keep bending down, and I am only 5’8”.
Also, the small soap offering was probably fine for a one-night visit, but if we stayed a weekend, I could see a problem with that paltry offering.
I don’t love the parking garage, either. Very tight. Fine for city drivers used to smaller spaces, but I would imagine most staying here are not in that category.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Philadelphia University City Hotel
Responded 30 Aug 2021
Dear Joe, We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our convenient location and attention to cleanliness impressed you. However, we apologize for any issues with the room amenities and shower, as well as for any difficulty with parking. We'll pass your comments along to our staff for further review, and we hope your next trip is more pleasant. Sincerely, Nicole Ramamurthy Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there for nearly 2 weeks while our daughter was in the hospital. The location is great for its proximity to the hospital and close to restaurants, grocery, Starbucks and other necessities. It's a safe neighborhood for easy walks at all hours. The hotel is doing some renovations to the roof so we needed to locate to a lower floor but they were most accommodating and the lower floor was fine. The concierge lounge had an ample breakfast each morning (and a lovely manager's reception one evening) and Jackie Benjamin who staffs the lounge was beyond hospitable. She was warm, caring, hospitable and extremely professional. She was truly a bright spot for what was a trying trip for us.
The front desk staff was always polite and cheery and accommodating and always greeted us on our way in and out.
The front desk staff was always polite and cheery and accommodating and always greeted us on our way in and out.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Until the roof work is done, ask for a room on the 10th floor or below.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We recently had a wedding party for our daughter stay at the Sheraton Philadelphia University City. The accommodations were excellent, clean, spacious, really lovely. What set this hotel apart however was the staff. From checking in to the housekeeping staff, everyone was so helpful and really made our stay a pleasure. Special praise to Dennis, the Event Services Manager, who answered every question and made suggestions that made our stay better. We had a breakfast catered to our room and Ricky and Teresa set up the whole beautiful spread in almost total silence because one member of our party was sleeping. Ricky and Teresa couldn't have been sweeter. Every member of our party was impressed with the accommodations. We were well pleased with our stay.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I can't say enough good things about our stay. We were in Philly for a week because our son was in the hospital. The Sheraton offers special room and parking rates for those staying because loved ones are in the hospital. At check-in, Aleasha was very kind and compassionate. I was stressed about my son's upcoming surgery and she was very friendly. She allowed us to check in early and was extremely accommodating. The room was always clean and fresh when we returned each evening. Samary even left a note of support for us. Her kind words and the attention she gave to cleaning our room made a difficult situation much more pleasant. The location was ideal as we walked to the hospital each day. There is a Giant grocery store on the corner, a Wawa across the street, and several coffee shops on the walk to the hospital. The room had a beautiful view of the city. The beds were a little on the soft side, but very comfortable. The toiletries provided smelled great and were much appreciated, as was the in-room coffee maker. Bottled water was provided each day. There was also a mini fridge in the room. Down the hall was an ice machine, soda vending machine and microwave. We also really appreciated all of the charging stations in the room to keep our devices fully charged. Overall, our stay was outstanding. It was so nice to have a comfortable room to return to each evening to rest and recharge from the stress of the day. We will definitely be returning every time our son needs to stay in the hospital.
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Philadelphia University City Hotel
Responded 31 Oct 2022
Thank you for the lovely review! We're so pleased our compassionate staff, comfortable rooms, and convenient location helped make a stressful time a little easier. The next time you're in town, we welcome you back to Sheraton Philadelphia University City Hotel. Sincerely, Nicole Ramamurthy Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During the covid-19 pandemic my company was nice enough to provide a safe place for their employees to stay and prevent the spread of the virus. Here at the Sheraton I have come in contact with some of the nicest, most caring individuals. Always there to help and assist when needed, always displays great customer service, and always going the extra mile to make sure I had a comfortable stay. I would like to personally thank Ron, Laquon, Corey, Colin, Luke, as well as a host of front desk personnel, and housekeeping for serving and hosting both me and the rest of my employees during a difficult time. Your work has not and does not go unnoticed!!
-Keenan Butler
-Keenan Butler
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChrisDSheruniv, Manager at Sheraton Philadelphia University City Hotel
Responded 9 May 2020
Dear Keen428, We are so thankful for our relationship with Penn Medicine and their team members. We pride ourselves on being organically a kind, nice, and service-oriented community. Thank you for remembering Ron, Laquon, Corey, and Luke; along with our other front desk and housekeeping personnel. We look forward to seeing you in the future. Warm regards, Chris D Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here on January 16 and 17th. Colin at the front desk was very friendly and helpful. The two ladies that cleaned the rooms on the 16th floor were always so cheerful and nice. This hotel made you feel at home. Thanks for the great service
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Sheraton is conveniently located and utterly forgettable.
What is unforgettable is the warmth, humor and helpfulness of the front desk staff. Colin and Ron were amazing. As I checked in, I watched with delight as two grateful, new arrivals received enthusiastic guidance on what to see and do in Philadelphia. Later, I needed help with some unexpected printing and duplicating for a client meeting the next morning and Colin jumped in and handled it all. No worries. Good humor, despite the hour. Extremely kind.
I see from the other reviews that the staff is the sole thing that distinguishes this hotel. Whatever management is paying them, they should pay more.
Meanwhile the hotel itself was okay for a couple of nights. They allow pets, which is nice. But they should segregate them by floor. When I arrived, my neighbor across the hall had a small dog that barked continuously for two hours until I called to complain, and others did the same. There were kids in the hallways making noise.
It wasn't the worst, but it wasn't quiet, either. The bath products,...meh. No shower cap. They definitely could use better lighting in the bathroom and, perhaps, even a magnifying mirror as many other hotels now do. It's simply impossible for a woman to use the bathroom mirror for putting on makeup, with a distant single light coming from overhead and slightly behind where you're standing and no other mirror in the room useful either. Still, because of Colin and Ron, I might stay there again.
What is unforgettable is the warmth, humor and helpfulness of the front desk staff. Colin and Ron were amazing. As I checked in, I watched with delight as two grateful, new arrivals received enthusiastic guidance on what to see and do in Philadelphia. Later, I needed help with some unexpected printing and duplicating for a client meeting the next morning and Colin jumped in and handled it all. No worries. Good humor, despite the hour. Extremely kind.
I see from the other reviews that the staff is the sole thing that distinguishes this hotel. Whatever management is paying them, they should pay more.
Meanwhile the hotel itself was okay for a couple of nights. They allow pets, which is nice. But they should segregate them by floor. When I arrived, my neighbor across the hall had a small dog that barked continuously for two hours until I called to complain, and others did the same. There were kids in the hallways making noise.
It wasn't the worst, but it wasn't quiet, either. The bath products,...meh. No shower cap. They definitely could use better lighting in the bathroom and, perhaps, even a magnifying mirror as many other hotels now do. It's simply impossible for a woman to use the bathroom mirror for putting on makeup, with a distant single light coming from overhead and slightly behind where you're standing and no other mirror in the room useful either. Still, because of Colin and Ron, I might stay there again.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Ask for a quiet floor or quiet corner of the floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived late in the night to this hotel,
RON WADE at the front desk was so pleasant and helpful that I was so overwhelmed by the service.
As I was struggling to ascertain if off street parking is permissible and safe, he walked out of his post at the front desk to where my car was parked to ensure that it was legally parked , all this with such a pleasant demeanor. In all my years of travel I have never had such a demonstration of exceptional care and concern for the guest. This man deserves a promotion and the organization which fosters such service ample praise.
RON WADE at the front desk was so pleasant and helpful that I was so overwhelmed by the service.
As I was struggling to ascertain if off street parking is permissible and safe, he walked out of his post at the front desk to where my car was parked to ensure that it was legally parked , all this with such a pleasant demeanor. In all my years of travel I have never had such a demonstration of exceptional care and concern for the guest. This man deserves a promotion and the organization which fosters such service ample praise.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded 3 Sept 2020
Hello 856umat, Thank you for taking the time to share such wonderful sentiments, highlighting Ron and his exemplary service skills. He is always ready to provide guests with an outstanding experience at our property and he does so by priding himself on delivering an extraordinary guest service. We are grateful for every opportunity that we have to serve you. We look forward to serving you again in the near future. Warm regards, Chris D
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Ty", at the front desk, was fantastic, deserves 10 stars, a promotion and a pay raise. Unfortunately, the rest of the facility was not on par with his excellence. The 2oth floor breakfast and the woman assigned to it was great. Aside from Ty and the breakfast, the rest of the stay was extremely disappointing. The soap in the shower was empty on our arrival and housekeeping never refilled it despite our placing the hand soap from the sink on top of the shower soap dispenser. Whoever cleaned our room unplugged my CPAP device on 2 of the 5 nights I stayed so I had to get out of bed in the dark (my roommate was already asleep) and attempt to reconnect it. The AC fan was so loud it noticeably exacerbated my tinnitus and from which I’m still suffering and could not be turned off. The AC in the common areas was not working or had not been activated in the heat which was near 100 degrees Fahrenheit. On the final night of our stay, we and another guest who had just arrived, were compelled to use the intercom buzzer to enter. We buzzed for some time to no avail as no one manned the desk. After some time, some other guests seated in the lobby apparently tired of hearing our attempts to enter and let us in. All of that notwithstanding, it was nowhere near as horrible as the food served in the Chinee? restaurant adjacent to the lobby. I ordered braised beef brisket. It was certainly not any beef with which I am familiar and was inedible. I pushed it aside after tasting whatever the meat was, the malodorous rice and the odd-tasting green vegetable that accompanied it. I can eat just about any food but not whatever it was that they served me, even then after a long wait for it and their unveiled disdain and contempt when they saw that I refused to eat it.
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Philadelphia University City Hotel
Responded 14 Jul 2024
Dear William, Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and Ty's kind service, we are surprised and saddened that other aspects of your stay didn't meet your expectations. Your comments are all important to us as we continually work to improve. We hope to welcome you back and impress you with the amazing stay and service we are known for. Sincerely, Nicole Ramamurthy Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will forever be grateful for the staff at this facility. They made me feel so comfortable during my stay. Working in healthcare during this covid pandemic can be very stressful. I want to thank Kathryn Wilson for always making sure my room was clean and always being so kind to me and checking to make sure I was ok. I also want to thank Tammy Rose, Ron Ware, and Alieshia for always greeting me with kindness and making me feel comfortable before and after a long shift. It really makes a difference when you feel like you have a home away from home. Lastly Anthony Brandon for always looking out for me checking to see if I needed anything. Giving me words of encouragement to get through the day and always reminding how proud people are of healthcare workers. The staff at the Sheraton Hotel in University City are professional with grade A customer service. The Sheraton should be so proud to have hired such pristine group of people.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChrisDSheruniv, Manager at Sheraton Philadelphia University City Hotel
Responded 9 May 2020
Dear 327isiahn, Thank you for taking the time to share such wonderful sentiments; especially highlighting Katrina W., Tammy R., Ron, Alesha, and Anthony B., who are all extraordinary at providing guest service. We are grateful for every opportunity that we have to serve both you and your colleagues during your meetings. We look forward to serving you again in the near future. Sincerely, Chris D Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As far as I remember, no key required.
Are you coming by commercial bus?
If so, there are spots on the street as well as parking lots in the area
"Teresa, Jackie and Margaret are excellent! They provided a delicious beautiful breakfast for us and were so kind to us as well!"Read full review
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PRICE RANGE
$354 - $493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton philadelphia university city resort, philadelphia sheraton
LOCATION
United StatesPennsylvaniaPhiladelphiaUniversity City
NUMBER OF ROOMS
332
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSHERATON PHILADELPHIA UNIVERSITY CITY HOTEL | UPDATED 2024 Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about Sheraton Philadelphia University City Hotel
What are some of the property amenities at Sheraton Philadelphia University City Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Philadelphia University City Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton Philadelphia University City Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Philadelphia University City Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
Are there opportunities to exercise at Sheraton Philadelphia University City Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sheraton Philadelphia University City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Philadelphia University City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Philadelphia University City Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Philadelphia University City Hotel?
The staff speaks multiple languages, including English, Spanish, and Polish.
Is Sheraton Philadelphia University City Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.