The Hotel @ New York City
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The Hotel @ New York City

Standard Double Bedroom
Traveller (476)
Room & Suite (232)
breakfast room
Dining (48)

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About

4.0
#327 of 505 hotels in New York City
4.3 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
4.0 of 5 bubbles
Value
The Hotel at New York City offers great rates and stellar amenities. Our hotel will make you feel like the king of the hill in New York City. Stroll the tree-lined streets of this lively neighborhood known for its restaurants, gastropubs, and cozy cafes. Enjoy convenient amenities including a 24-hour business center, daily continental breakfast and much more! Relax in clean guest rooms equipped with elegant accommodations such as flat-screen TV with Movies on Demand, wireless Internet, private bathroom, and free calls within the US.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Car park
Wifi
Newspaper
Non-smoking hotel
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Classic
Languages Spoken
English

Location

161 Lexington Ave, New York City, NY 10016-7305
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
Teterboro Airport
13.6 km
See all flights
28th St
3 minNew York City Subway
1,840Review93Q+A100Room tips

Reviews
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Detailed Reviews
V. Inachitti wrote a review Feb 2020
Florida
3.0 of 5 bubbles
I spent 10 nights with my partner between late December and early January.

Our first impression was that the reception staff seemed very serious and unfriendly.
The few times we approached the reception that feeling was the same, it did not invite you to make an stop in the reception.

The room, Superior King, although small and with a few space for clothes (it was a winter trip) and luggage, had recently been renovated and had incredible views of the Chrysler Building from one side and the Empire State Building from the other. It was equipped with a small refrigerator and a drawer to store food, a point.

During our stay, out of the 10 nights our bedding only was changed 3 days. The last 4 nights we spent without having clean bedding. We requested it at the reception one first time and when we came back at night the duvet had simply been stretched, the bedding still had a bloodstain of us. The next morning we asked again for a bedding change, as it had not been done last day, and when we returned at night the same thing had happened, the duvet had been stretched and there was the bloodstain. On the last night we had given up on asking for the bedding. Even so, the cleaning of the room and bathroom was good.

The hotel has a breakfast room, which we had included in our rate, but we only had 2 of the 9 mornings, as it was scarce and not very tasty so we preferred to go to some other business to enjoy breakfast or brunch.

Emphasize the location; close by you can find many restaurants, coffee-shops, subway and as well as major avenues and streets.

(Photo: room view)
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 20 Feb 2020
Thank you for taking the time to leave your review, Inachitti. It is disheartening to hear that your stay with us was less than satisfactory. We are thrilled that you were able to take advantage of our convenient location during your trip, however we regret that our staff didn't provide you with the top-notch service that we are so accustomed to giving. The lack of attention you received when you requested new bedding is absolutely unacceptable, and will be addressed with the appropriate members of our housekeeping staff moving forward. In addition, we will contact our food and beverage team with your feedback regarding our breakfast selection as we truly value your feedback. We do hope you give us another opportunity to share a more positive experience with you soon.
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Gordon4000 wrote a review Jan 2020
Colchester, United Kingdom
4.0 of 5 bubbles
Booked this hotel via Amoma unfortunately Amoma went bust and the hotel booking we paid Amoma for was cancelled by them, We arrived to be told that the reservation was cancelled ? Not the words you want to hear after a long flight form London.
Well the receptionist was very helpful and arranged another hotel for that night as they were fully booked, and she booked us back in the hotel @ New York City for the other two nights, We got a cab and were checked in to the alternative hotel within an hour so it was not a complete nightmare apart from paying rack rates ? I will need to sort out with my credit card company.
The hotel was fine,Rooms ok, Quiet enough Breakfast was basic but done the job,We had a show to watch at the hula theatre in madison square garden which is why we chose this hotel as it is on 161 Lexington Avenue only a 10 minute walk. But was quite a distance to Central Park and Times Square etc.
Many thanks for your help hotel @ New York City during our problems, we would stay again if we needed to visit that area again.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Higher floors off Lexington Avenue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 5 Jan 2020
Thanks for the 4/5 review, Gordon! We're thrilled to hear that you had a great experience at The Hotel @ New York City! It's wonderful that you loved our helpful service, along with our prime location! We'd love to have you back again soon to share an even more positive experience with you. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beccaliza wrote a review Mar 2020
Westchester County, New York
4.0 of 5 bubbles
The hotel is clean and comfortable. Wifi works well, beds are comfy, nice showers. The location is definitely the best part of the hotel. Just a few blocks away from the Empire State building (you might even catch a glimpse from your room if you're lucky). Close to the subway, loads of restaurants and cafes. The street below is a bit noisy (because it's NYC!) so you might want to pack a pair of ear plugs if you're a light sleeper. Slight downside is the rooms don't have cups, water or any beverage options, so make sure to bring your own water. There is a coffee machine in the lobby. In any case, if you're looking for an affordable place to stay that's comfy and in a great location, I highly recommend The Hotel @ NYC!
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Review collected in partnership with this hotel
Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 14 Mar 2020
Thank you for this wonderful review, Rebecca! We're excited to know your time at The Hotel @ New York City was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!
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Alexander L wrote a review Mar 2020
1.0 of 5 bubbles
Had a normal 3 night stay and the bed was comfortable and the room was clean but the service at the service at the front desk was horrible. The price seemed fine until they charge you double the nightly price in facility fees for wifi and breakfast, and their WiFi does not work at all and their breakfast consists of a bagel,toast, and cereal. They have TV's in the room that are nice but have no way of playing live TV. You have to connect your phones to the TV or buy movies, which would be fine but the TV's do not actually connect to the phones properly so there is no watching TV. The nightly price that is advertised on the apps and website is the quality of stay you will receive, but the fees you pay once you are here (which is double the amount you are seeing) is just outrageous.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 5 Mar 2020
We appreciate the feedback, L4826IAalexanderl. We regret to hear that you were not fully satisfied by your time with us. It's great that you enjoyed our comfort and cleanliness, but we're disappointed that you were not pleased by the service of our front desk team. It's unfortunate you were caught off guard by some of the fees associated with your booking. It's disappointing you didn't notice the fees previously. In no way do we intend on hiding it from our guests as the information is readily available on our website. We're also disappointed to hear you were not satisfied by our TVs, and that our amenities didn't exceed your expectations. We'll be sure to pass this along to the appropriate members of our team for future improvement. Thanks again for sharing your feedback. We're always looking for ways to improve our guests' experiences and we intend on using your concerns to do just that.
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Rahson O wrote a review Mar 2020
2.0 of 5 bubbles
During Coronavirus we checked into Hotel NewYork and the front desk attendant due to low occupancy tried to convince us because we booked through a 3 rd party site and she tried to get us to pay full fee through the hotel due to how cheap we paid. Once we asked to see if the confimation came through from Hotel . com we were able to find it and she became irate and began to get rude and cough and sneeze and say I don't have coronavirus come back tomorrow. It was a horrible experience and we dread it totally beware of this cheating and disgusting woman.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 23 Mar 2020
Thank you for sharing this information. We will follow up with all employees and advise them of what is proper protocol when dealing with guests and use this is a training tool. We hope to have an opportunity to host you again in the future so we may provide you with a more positive experience that our guests are accustomed to.
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J L wrote a review Apr 2020
Barcelona, Spain
3.0 of 5 bubbles
The room was very nice and the location was really good but we had an unpleasant surprise at the time of checking in. There is a mandatory hotel fee of 40 dollars per night which appears at some point of the reservation process but it is not obvious. Apparently that is common thing in NY but the one in this hotel is double than usual. I guess it's a way to rank better in the booking sites.
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Review collected in partnership with this hotel
Date of stay: March 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mikko M wrote a review Mar 2020
Vaasa, Finland
4.0 of 5 bubbles
Good value hotel at a good location. Closest subway stop a couple blocks away and times square almost at a walking distance. Hotel was under renovation which did not bother us in any way. We got to use a gym for free one block away which was very good. Hallways and rooms in the hotel felt a little bit outdated, but did not bother us too much. Rooms were very well cleaned every day. During the night you will hear a lot of noises coming from the street, luckily we were prepared and had earplugs with us. Highly recommend having earplugs during your stay. Breakfast was very basic and could be improved.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 14 Mar 2020
Thank you for this lovely review, Mikko! We're thrilled to know you had such a wonderful experience at The Hotel @ New York City. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we love to see! We look forward to hosting you again so we can share yet another fabulous experience with you! Have an amazing day!
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brittanybaird wrote a review Feb 2020
Los Angeles, California
4.0 of 5 bubbles
Very nice breakfast and clean, nice rooms. Excellent WiFi. Extremely comfortable beds. I really enjoyed my stay here except for my room being right next to a very loud construction zone, which probably should have warranted a discount, though I didn't ask for one. I also think resort fees are a joke in general but especially here since it's certainly not a resort.
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Review collected in partnership with this hotel
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 28 Feb 2020
We appreciate the feedback, brittanybaird. We're glad to hear you had an overall pleasant stay with us! It's great that you appreciated the comfort and cleanliness of your room, and that you enjoyed our delicious breakfast options. It's unfortunate you didn't notice all fees associated with your booking. Our facilities fee allows us to offer additional amenities for all of our guests. The information regarding our facilities fee is readily available on our website. We also regret the inconvenience you faced as a result of the construction. We will be sure to share your feedback with the appropriate members of our team. We do hope you give us another opportunity to share a more positive experience with you soon.
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romariorickettspho2s wrote a review Mar 2020
Brooklyn, New York
5.0 of 5 bubbles
Enjoyed my stay at the hotel. The location is perfect in Manhattan for a little getaway experience. I highly recommend booking them for any occasion, it’s worth it. The overall environment and experience is top notch!!!!
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Review collected in partnership with this hotel
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 14 Mar 2020
Thank you for taking the time to leave this wonderful review! We're so glad to hear that you had a positive stay with us at The Hotel @ New York City! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you. Have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rmmasoleh wrote a review Feb 2020
2.0 of 5 bubbles
Rrally uncomfortable rooms. Not enough space for even hanging a jacket. New York hotel rooms are small but this one is even smaller than NY standards shower is si tiny . So difficult to take a shower. Low quality of renovation. In the pictures you think it is a modern style high quality hotel!
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Review collected in partnership with this hotel
Date of stay: February 2020
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway16559341882, General Manager at The Hotel @ New York City
Responded 15 Feb 2020
Thank you for sharing your feedback, We regret to hear that you were unsatisfied with your room. We aim to provide our guests with the most comfortable experience possible, and we'd love to help you reserve a room that better suits your individual needs of space and comfort in the future. We hope for the opportunity to share a more positive experience with you soon.
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Kevin Lowther asked a question Dec 2019
Kilcar, Ireland19 contributions8 helpful votes
I am stayen here in february 2020 and i am wondering if renovations finished before then
Answer from rebred1
Jersey, United Kingdom226 contributions54 helpful votes
I was there in December and with the exception of the scaffolding and netting on the outside I wouldn’t have kkk no ow about the works
ririeririe asked a question Dec 2019
Jakarta, Indonesia4 contributions1 helpful vote
Wondering, how much their resort fee and incident fee if I stay 5 nights, Dec 31 to Jan 5?
Answer from shelleymh
Hastings, United Kingdom165 contributions91 helpful votes
The hotel charges a daily Facilities Surcharge of $35.00 plus tax, or $40.16 inclusive of tax, per room, per night. Also a deposit: The deposit requirement upon check-in is $25.00 per room, per night if you are paying with a credit or debit card, and the card must be registered under the name of the guest arriving. The hotel accepts Visa, American Express, MasterCard, Discover, and Diners Club. The deposit may be paid in cash at a rate of $100.00 per room, per stay.
Yeni asked a question Nov 2019
Bandung, Indonesia16 contributions3 helpful votes
Is this the hotel from “the terminal” movie?
James K asked a question Aug 2019
Ireland14 contributions
What are the taxes per night in this hotel?
NY3 contributions
Hello JamesK, thank you for your message. As with all hotels in NYC, we have City, State, Convention and Occupancy taxes. They are 14.75% + $3.50 per room per day. The hotel has a daily Facilities Surcharge of $25 plus tax. This is a mandatory daily fee for facility use and amenities bundle, inclusive of continental breakfast, premium Wi-Fi for up to six streaming devices per room during your stay, unlimited local and domestic long-distance telephone calls and messaging, and where applicable, 24-hour use of business and fitness centers. There is deposit requirement upon check-in in the amount of $25 (via credit/debit card – card must be registered under the name of the guest arriving) per night, or $100 (via cash) per night for incidentals (pay per view movies, international calls, etc.). The deposit will be refunded upon checkout if no charges are incurred. We hope that helps.
Geo S wrote a tip Mar 2021
2 contributions1 helpful vote
5.0 of 5 bubbles
"Ask fpr the very best."
Read full review
Gordon4000 wrote a tip Jan 2020
Colchester, United Kingdom218 contributions67 helpful votes
4.0 of 5 bubbles
"Higher floors off Lexington Avenue."
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ericatwell wrote a tip Dec 2019
Leeds, United Kingdom25 contributions48 helpful votes
4.0 of 5 bubbles
"If you need an accesible room or have any special need, remember to phone the front desk in advance to check they know!"
Read full review
FilipaRamalho wrote a tip Jan 2019
Lisbon, Portugal23 contributions15 helpful votes
5.0 of 5 bubbles
"We got a renovated room, I am not sure if all rooms have already been renovated. Ask if a renovated room is available."
Read full review
Charlotteashanti wrote a tip Oct 2018
Copenhagen, Denmark51 contributions35 helpful votes
3.0 of 5 bubbles
"Ask for top floor"
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ALSO KNOWN AS
ramada eastside hotel new york city, ramada hotel eastside, ramada new york city, new york city ramada
FORMERLY KNOWN AS
Ramada New York/Eastside
LOCATION
United StatesNew YorkNew York CityMurray Hill / Kips Bay / Manhattan
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE HOTEL @ NEW YORK CITY | Reviews - Tripadvisor

Frequently Asked Questions about The Hotel @ New York City
Which popular attractions are close to The Hotel @ New York City?
Nearby attractions include Holographic Studios (0.4 km), Kalustyan's (0.1 km), and People's Improv Theater - The PIT (0.5 km).
What are some of the property amenities at The Hotel @ New York City?
Some of the more popular amenities offered include free wifi, laundry service, and breakfast.
Which room amenities are available at The Hotel @ New York City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Hotel @ New York City?
Guests can enjoy breakfast during their stay.
Is parking available at The Hotel @ New York City?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to The Hotel @ New York City?
Conveniently located restaurants include Bagels & Schmear, Spice Symphony, and Norma - Gastronomia Siciliana.
Are there any historical sites close to The Hotel @ New York City?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.5 km), World Trade Center Memorial Foundation (4.5 km), and Governors Island National Monument (6.8 km).
Is The Hotel @ New York City accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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