Hello, My husband and I enjoyed last weekend in NY and stayed at the New York Hilton Midtown. Great location…close to restaurants, shopping, cathedrals, shows, etc. We had a nice room, very clean. The gym was fabulous! Lots of machines and weights. The lobby bar was cozy and we ordered a delicious pizza for a snack. The bell men were helpful with luggage, directions and flagging cabs. When we were checking out, we needed to print some documents for the flight (re: proof of Covid vaccinations and testing). I asked at the concierge desk and Eugenia Nolan not only printed the documents but personally delivered them to me. Now that’s service! Thank you for a wonderful experience at your hotel. We’ll be back!
I stayed here July 2019 with friends. Hotel is excellent. Staff are so welcoming and so hospitable. The hotel has a fabulous location and great services. I write many travel reviews for my blog and I have no hesitation in recommending this place! Looking forward to revisiting 1st November 2021. P Higgins
I would like to thank Eugenia N. for her exceptional service at the concierge desk at the New York Hilton Midtown. She was kind, patient, and efficient as she helped my friend and I with our tickets to a Broadway show. Thank you!
The Hilton needs a serious refresh. Room on the 6th floor. Worn, chipped furniture, tiny bathroom (minuscule sink with zero counter space) with black mold in the corners of the showers (and hair - lovely). Peeling wallpaper around the door. Broken luggage stand. Bedside lamp flickered on and off. Would stay almost anywhere else in midtown.
Everything was right about the Midtown Hotel except the two rooms we had were uncomfortable to the point of affecting sleep as well as the other time we spent there. We have stayed there many times to go to the theatre and our dog loves it. A few blocks from central Park, her favorite bathroom. As HH Diamond Members, we were upgraded (but only after calling and asking) to corner rooms opposite each other (I use a CPAP and need a separate room or a living room with a sofa bed, prohibitively expensive here). We were assured there were refrigerators in each room for my wife's medicines and our food. There were none so staff brought one. They did comp a microwave and the staff was friendly and helpful. Could not be warmer. The corner rooms were modern and a good size. Then the problems started: The rooms were much too cold for either of us. 66 in each. We set the individual thermostats to 79 to bring up the temps, but nothing changed in my wife's room; mine went up to 69, still cold. The Bellhop and the staff that brought the microwave and refrigerator were sympathetic, but could offer no help. They said the system took account of the outside temperature, in the 60's, and the visitor could not affect the temps very much. "The hotel is not offering heat right now because of the temperatures outside" was the exact quote from one of these two staff. It got down to 59 when we returned from the theatre and the rooms were even colder. Not little room heaters were offered, fire hazards. My wife has a severe dry eye condition and she had a painful flareup because of the cold air in the room. In my room, I fell asleep in the chair reading and woke up an hour later shivering and literally shaking from the cold until I got under the covers for several minutes. This is the 9th Hilton Hotel we have stayed out this year and in most you can actually control the heat and cool in your room (there was one other I reported on in my last review where the cool/heat would not turn off and none of the staff could help us until the morning, too late). The NY Hilton is huge and purports to be one of the Hilton's flagship hotels. Full of tourists from all over the world, hosts to major events. But if you can't control the temps in your rooms, who cares? We will never return here. There are so many other hotels to choose from where the heating/cooling system works, just like at home. Oh, yes, as we checked out, two staff were hovering over the person handling our bill. Frankly looking bored. Did they ask me, "How was your stay?" which I think should end every stay at every hotel. No, not a word. I didn't say a word because I honestly don't like to complain and am not looking for reparations! . My wife and I couldn't wait to get out of there. They should have refunded our Hilton points we used to pay for the rooms. But we will vote with our feet and tell others to avoid this hotel.…