DoubleTree by Hilton New York Midtown Fifth Ave
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DoubleTree by Hilton New York Midtown Fifth Ave
25 West 51st Street, New York City, NY 10019
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Avg. $1,147 /night, 9/18 - 9/19
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$743
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4.0
#409 of 505 hotels in New York CityLocation
Cleanliness
Service
Value
We're in Midtown, a short walk from Rockefeller Center, Radio City Music Hall, and St. Patrick's Cathedral. The famous shopping of Fifth Avenue is nearby with many restaurants and bars also within walking distance. Times Square is 10-minutes away. Enjoy dinner with views of the Rockefeller Center at our 7th floor restaurant.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Business Centre with Internet Access
Rooftop terrace
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Location
25 West 51st Street, New York City, NY 10019
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
9 km•
See all flights
Teterboro Airport
12.2 km•
See all flights
5th Ave / 53rd St
4 min•New York City Subway
Car Hire
461 Restaurants
within 0.5 kilometers
Reviews
4.0
2,462 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Guests at the DoubleTree by Hilton New York Midtown Fifth Ave have mixed feelings about their stays. While many appreciate its prime location near NYC's top attractions, the hotel's value is questioned due to unexpected charges and costly amenities. The atmosphere is described as lively and modern, but the experience can be dulled by noise and cramped spaces.
Service quality varies, with accolades for friendly staff contrasting reports of inefficiency. Room cleanliness is generally good, though some visitors raise concerns about maintenance and size.
Location
Central
Atmosphere
Lively
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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2,462Reviews67Q+A100Room tips
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Detailed Reviews
The room is much smaller for a standard queen size than many hotels I've been to. Reviewers did mention that. It's perfectly fine for a smaller room when you're mostly there for sleep after a long day of sightseeing. The not good part is this hotel needs a lot of attention and basic maintenance. Bathroom wasn't flushing the first day of arrival, room's heating was very loud, and thermostat wasn't working as it should. You can't tell if it's providing heat or just a "fan." Plugs and outlets didn't all work, only one work. Coffee maker needs cleaning first day arriving. The only best thing is the cleaners and the technician who came at any time to fix anything upon request. The cleaners did a great job cleaning our room with daily. So kudos to the cleaning staff. Pictures shown by hotel aren't completely accurate.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Rock, Guest Services / Front Office at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 11 Sept 2020
Dear Yen, Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson Hotel New York Midtown-Fifth Avenue we thank you for your business and we hope to see you again when your travels bring you back to the area as we are working towards a perfect review next time. Sincerely, Radisson Hotel New York Midtown-Fifth Avenue
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guy at reception did not greet us, smile or be in anyway welcoming. Obviously doesn't like his job. Room was tiny. Noisy plumbing and air conditioning. Bed was made with a bottom sheet too small. It could not be tucked in on the bottom and top of bed at the same time. We arrived from Europe so it was 3am body time and we wanted to go to bed. I asked for an extra pillow, but the guy could not make the effort to have another one sent up in less than a half hour. On second day, room was cleaned at 4pm despite our asking at 12pm to have it made up. Cleaning staff (who didn't speak a word of English) did not replace the used coffee cups or clean the room properly. No breakfast restaurant. Depressing, poorly maintained hotel.
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernald Ablanez, Other at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 17 Oct 2021
Thank you for writing a review. We do appreciate that you pointed out the positive aspect of your stay, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize if we fail to meet your expectations in several areas during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service and to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I was upgraded to a "premium" queen room which had a separate seating area with its own TV. So it was fairly spacious for a NY hotel room. The room was nice for the price for NY no complaints. I was at the back of the hotel which was quiet. The WiFi was barely usable. Ok for browsing web but not much more and even then not very good at that a few times. A party in front of me at checkout was complaining how they couldn't work because of poor WiFi. The front desk response was well it is free so you cannot expect much, Not a great response. Since I was on a personal vacation the WiFi wasn't a big deal for me. Still docking it a star for the poor WiFi.
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Date of stay: November 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director of Operations, Owner at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 8 Jul 2024
Thank you for your review! We apologize for the inconvenience, and we hope to welcome you back on your next stay to New York City!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were one of the lucky few to have hot water the whole weekend. The majority of the people in town for the wedding we were attending did not have water the whole weekend. The front desk did not care one bit and continued to give people rooms without hot water and no warning. The front desk phone is silenced or unplugged. People were standing at the front desk on the phone with Corporate who were trying to call the location and the front desk staff, Deborah, would fake answering the phone despite it never ringing and corporate saying no one is answering. The bathrooms were run down and not very clean. They will not check in anyone until after 3pm as if the rooms are unavailable before then and then all of a sudden they're all magically and simultaneously cleaned and turned-over in the span of the clock turning from 2:59pm to 3:00pm. This causes a huge line of people trying to check in at the front desk. Parking in the discounted lot is also a joke during the holiday season because the hotel's street (West 51st) is closed due to the holiday crowds on 5th Ave. Avoid this place if you can.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: There was no hot water in the middle floor rooms (like floor 8 to 18)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernald Ablanez, Other at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 26 Dec 2021
Thank you for writing a review. We apologize if we fail to meet your expectations in several areas during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service and to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst experience possible. We wonder if the Radisson chain has no respect for its name or if the lack of respect also encompasses its customer. We believe that disrespect is with both. The 5th Avenue hotel in NY should be closed and only resume when it is renovated. the reception in addition to being completely unprepared has night staff incapable of serving the customer, not fully trained to represent the Radisson name. the shower room with curtain which is a shame.
The internet does not work in the rooms. Which becomes a joke in the face of the quality of the American internet. There is neither signal quality nor stability so those who need to work can forget about it.
When we ask for ice initially they say there is none and when they brought it they sent us with a container like a trash can without a protective plastic. The requested dish comes from paper there are no forks and knives.
We sent an email to Radisson complaining about the disappointment on the first day, requesting a change to another Hotel. Well the email was answered 6 days after offering to return the rest but not saying how much is only 6 DAYS after our request. And finally, to finish, we found a customer at the reception reporting that the carpet in the room was flooded and asking for it to be fixed and he was told that there was a leak and that's all and that there was no other room available. It even looks like a joke. When we did the reservation they did not tell us the terrace was closed. We choose the hotel because we want to enjoy the terrace but…
We Recommend not to stay at the Radisson on 5th avenue very disappointing from start to finish. I have stayed at Radisson in London near British Museum and I’ve liked it. That’s why I’ve chosen stayed in NY.
The internet does not work in the rooms. Which becomes a joke in the face of the quality of the American internet. There is neither signal quality nor stability so those who need to work can forget about it.
When we ask for ice initially they say there is none and when they brought it they sent us with a container like a trash can without a protective plastic. The requested dish comes from paper there are no forks and knives.
We sent an email to Radisson complaining about the disappointment on the first day, requesting a change to another Hotel. Well the email was answered 6 days after offering to return the rest but not saying how much is only 6 DAYS after our request. And finally, to finish, we found a customer at the reception reporting that the carpet in the room was flooded and asking for it to be fixed and he was told that there was a leak and that's all and that there was no other room available. It even looks like a joke. When we did the reservation they did not tell us the terrace was closed. We choose the hotel because we want to enjoy the terrace but…
We Recommend not to stay at the Radisson on 5th avenue very disappointing from start to finish. I have stayed at Radisson in London near British Museum and I’ve liked it. That’s why I’ve chosen stayed in NY.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director of Operations, Owner at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 25 Jun 2024
Dear Guest, Thank you for staying with us! We apologize for inconvenience faced during your stay. Rest assured your review has been noticed and will be passed down to our team so we can continue to work on how we can make all guest stays a pleasant one. We appreciate your business and review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I come to NYC quite a bit, and of all hotel stays I've had so far this was the most frustrating. The customer service is extremely disappointing. I'm not sure if I dealt with the same person twice or spoke to one person on the phone before I arrived and a different in person, but both were very snarky, short, and obviously disinterested in talking to me. I called ahead before coming to new York to confirm my reservation and make sure there wouldn't be any complications and was told that a package that I had delivered to the hotel containing my friend's birthday present wasn't there! I obviously panicked and had to rush to have a replacement sent to my home in Seattle to give to my friend late, only to learn when I checked in that the original package had been there for 3 days before I even called! They didn't even bother to check when I called!
The room was freezing, no matter what temp I set the thermostat to. There was mascara on one of the pillows when I arrived. I asked housekeeping for an additional pillow that never arrived. The walls are so paper thin I could hear EVERY. SINGLE. WORD. and every intimate moment of the people next door.
And despite having called ahead of time to make sure there would be no complications with my stay since I had to book an additional night and arrive a day early, I still had housekeeping pounding on my door telling me that I needed to leave because my reservation was "over", when I was supposed to have another 3 nights. I then had to drag my jetlagged and exhausted self out of the room to talk with the rude girl at the desk where I was told that I had to pay another deposit and do the check in process again - something that could/should have been relayed to me when I called ahead or when I checked in.
I've stayed in lower quality hotels with much better service that are more worth it.
The room was freezing, no matter what temp I set the thermostat to. There was mascara on one of the pillows when I arrived. I asked housekeeping for an additional pillow that never arrived. The walls are so paper thin I could hear EVERY. SINGLE. WORD. and every intimate moment of the people next door.
And despite having called ahead of time to make sure there would be no complications with my stay since I had to book an additional night and arrive a day early, I still had housekeeping pounding on my door telling me that I needed to leave because my reservation was "over", when I was supposed to have another 3 nights. I then had to drag my jetlagged and exhausted self out of the room to talk with the rude girl at the desk where I was told that I had to pay another deposit and do the check in process again - something that could/should have been relayed to me when I called ahead or when I checked in.
I've stayed in lower quality hotels with much better service that are more worth it.
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Date of stay: February 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Rock, Guest Services / Front Office at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 8 Mar 2021
First and foremost I would like to thank you for taking the time to share your feedback with us on TripaAdvisor. We would like to express our deepest apologies for the negative experience you had with us at Radisson. We will be using this review to fine tune our operations. If in the near future, if life brings you back to the area we would love to welcome you back again. Best regards, Destiny C. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Couldn’t be in a better location but rooms leave much to be desired and guest services is terrible. TV barely worked, lots of connection issues, aircon was on the wall directly aligned with the bed so it blew air directly into our faces all night, and room situated oddly and uncomfortably. However most of that could have been overlooked had guest services actually tried to take care of any requests or knew their job was to support their guests! We made 4 relatively simple requests in the 4 nights we were there and each time it was as if we were inconveniencing the staff and their knee jerk reaction was to immediately says no to requests (that they can attend to) without checking into them. A few examples: 1) were told by one staff we could get ice but when called downstairs told by another don’t have ice and and can’t get any (untrue upon pressing) ,2) called 3 times to get 2 extra pillows and a blanket and after nearly 2 hours finally got 1 pillow. Called again and got blanket with other pillow but staff asked if we really needed a pillowcase when we noted the second pillow didn’t have one, 3) called to say we couldn’t watch Tv because it was fuzzy in most channels and was going in and out. Told it was the connection and there was nothing they could do about it. It remained this way for the entirety of our stay, 4) on day 3 of my stay I asked if someone could come clean my room and was told by front desk - “I don’t think so”. I had to inform this it wasn’t actually a request forcefully. They said they would look into it but in the end I literally had to pull a housekeeper in from the hall that was cleaning elsewhere to come do it.
All in all I have stayed in better 2 star hotels but the location is killer. If you don’t mind a crappy room and service at $300+ / night to be near Rockefeller plaza and radio city etc then go for it otherwise I would say keep looking.
All in all I have stayed in better 2 star hotels but the location is killer. If you don’t mind a crappy room and service at $300+ / night to be near Rockefeller plaza and radio city etc then go for it otherwise I would say keep looking.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director of Operations, Owner at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 25 Jun 2024
Dear Guest, Thank you for staying with us! We apologize for inconvenience faced during your stay. Rest assured your review has been noticed and will be passed down to our team so we can continue to work on how we can make all guest stays a pleasant one. We appreciate your business and review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If your looking for a hotel just 3 minutes from Times Square and opposite Radio City Music Hall this ticks all the boxes.
Ok the hotel is in the process of being refurbished but we had a room on the fourth floor and it was a surprisingly large room, clean and very comfortable.
The staff were amazingly helpful when our flight was cancelled by 24 hours and although the hotel was full with no remaining rooms they allowed us to stay in our room for an extra night.
It's always a compromise with a hotel, but if you want one of the best locations within a few minutes of Times Square you won't get one better
Ok it's a Radisson property but don't expect luxury, its basic, no bar or restaurant but you honestly get a good room for what you pay.
Ok the hotel is in the process of being refurbished but we had a room on the fourth floor and it was a surprisingly large room, clean and very comfortable.
The staff were amazingly helpful when our flight was cancelled by 24 hours and although the hotel was full with no remaining rooms they allowed us to stay in our room for an extra night.
It's always a compromise with a hotel, but if you want one of the best locations within a few minutes of Times Square you won't get one better
Ok it's a Radisson property but don't expect luxury, its basic, no bar or restaurant but you honestly get a good room for what you pay.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are looking for functional in a great location, this hotel is fine...barely.
If you care about the temperature in your room (phony thermostats and excessively hot but thank goodness the window cracked open), actually having a duvet or blanket, access to a minibar or fridge, coffee/breakfast, a functional lobby that seats more than 3 people, clean carpets, blow driers with any power, and quiet rooms free from all-night plumbing noises, this is not the hotel for you. I don't even mind that the room was tiny/dorm sized. Still, I won't be back.
If you care about the temperature in your room (phony thermostats and excessively hot but thank goodness the window cracked open), actually having a duvet or blanket, access to a minibar or fridge, coffee/breakfast, a functional lobby that seats more than 3 people, clean carpets, blow driers with any power, and quiet rooms free from all-night plumbing noises, this is not the hotel for you. I don't even mind that the room was tiny/dorm sized. Still, I won't be back.
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Date of stay: December 2021Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: stay at a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melanie Molina, Other at DoubleTree by Hilton New York Midtown Fifth Ave
Responded 6 Dec 2021
Thank you for taking the time to reach out to us. We are delighted to hear that you were pleased with the location and pillows. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the condition of the room and the concern you had with the duvet at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is located across from Radio City Music Hall. Checkin was quick but reception area was very small. Room was spacious but I wish there had been more than 2 pillows on the bed. As for the bathroom, there was just one very small bar of soap which I guess was for both showering and washing hands. Also, I had 2 bath and hand towels but just one wash cloth. As a Radisson Rewards member I was supposed to receive two bottles of water but there was none in my room. Overall, though, I would stay here again if I could get a good rate as I did for this stay as the location is perfect. The subway to either airport was just a couple blocks away (transfer to bus for LGA and AirTrain for JFK).
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not super fancy. Rooms small but well appointed, clean, lots of usb ports, shower pressure good, mini fridge. Location is great. Can’t beat the value.
Also what’s the best way of getting to the airport we arrive at 4.30pm in the afternoon
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PRICE RANGE
$413 - $816 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club quarters, opposite rockefeller hotel new york city, hotel quarters rockefeller center, quarters rockefeller center hotel, club quarters rockefeller center
FORMERLY KNOWN AS
Radisson Hotel New York Midtown-Fifth Avenue
LOCATION
United StatesNew YorkNew York CityMidtown West / Midtown
NUMBER OF ROOMS
230
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Claim Your ListingDOUBLETREE BY HILTON NEW YORK MIDTOWN FIFTH AVE | UPDATED 2024 Hotel Reviews & Price Comparison (New York City) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton New York Midtown Fifth Ave
Which popular attractions are close to DoubleTree by Hilton New York Midtown Fifth Ave?
Nearby attractions include Manhattan Skyline (0.4 km), St. Patrick's Cathedral (0.2 km), and Rockefeller Center (0.1 km).
What are some of the property amenities at DoubleTree by Hilton New York Midtown Fifth Ave?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton New York Midtown Fifth Ave?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton New York Midtown Fifth Ave?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton New York Midtown Fifth Ave?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton New York Midtown Fifth Ave?
Conveniently located restaurants include La Grande Boucherie, Bill's Bar & Burger, and The Consulate Midtown.
Are there opportunities to exercise at DoubleTree by Hilton New York Midtown Fifth Ave?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton New York Midtown Fifth Ave?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DoubleTree by Hilton New York Midtown Fifth Ave?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton New York Midtown Fifth Ave?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.1 km), World Trade Center Memorial Foundation (6.1 km), and Hamilton Park (3.5 km).
Does DoubleTree by Hilton New York Midtown Fifth Ave have any great views?
Yes, guests often enjoy the city view available here.