Hilton Garden Inn New York/central Park South-midtown West
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Hilton Garden Inn New York/central Park South-midtown West
237 West 54th Street, New York City, NY 10019
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Avg. $517 /night, 3/20 - 3/21
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$274
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About
#334 of 507 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The stylish Hilton Garden Inn New York/Central Park South-Midtown West hotel boasts a central location in the heart of Midtown Manhattan, offering easy access to a wealth of shopping opportunities, restaurants, bars and entertainment. Our friendly and modern hotel boasts close proximity to world-famous NYC attractions, including Central Park, Times Square and the Empire State Building. Shop in designer stores on Fifth Avenue and discover eateries, bars and shopping at Columbus Circle. Take in a musical or Broadway show or hire a bicycle and explore leafy Central Park. Soak up the quaint, European-style ambience of the West Village, home to vibrant sidewalk cafes, boutiques and specialty food stores or marvel at contemporary paintings and sculptures in the Museum of Modern Art. Unwind in a spacious and stylish guest room and enjoy a fantastic range of amenities, including complimentary internet access, a 40-inch LED TV, a microwave and a mini-refrigerator.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Snack bar
Airport transportation
Business Centre with Internet Access
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Refrigerator
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Location
237 West 54th Street, New York City, NY 10019
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
9.3 km•
See all flights
Teterboro Airport
11.6 km•
See all flights
57th St – 7th Ave
3 min•New York City Subway
Car Hire
549 Restaurants
within 0.5 kilometers
Reviews
4.0
4,121 reviews
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Reviews summary
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The Hilton Garden Inn New York/Central Park South-Midtown West is often celebrated for its prime location, providing guests with easy access to iconic attractions. However, some guests have reported disturbances due to noise from air conditioning, refrigerators, and street proximity. While the hotel exudes a blend of modern and classic New York charm, there are mixed reviews regarding room size and maintenance.
Service at the hotel can be hampered by slow elevators and some guests have encountered challenges with staff responsiveness. Despite general appreciation for the room cleanliness and comfortable beds, concerns about additional fees and the overall value of a stay are not uncommon.
Location
Convenient
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inattentive
Amenities
Satisfactory
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Detailed Reviews
This is a confortable hotel in an excellent location in Manhattan, right in the middle of the city and well connected by subways. The rooms are relatively small but have all you need for a confortable stay, including a very nice coffee maker with complementary coffee. The staff is friendly and helpful. Also, as other Garden Inn hotels it has some convenient elements such as a small store and onsite self-service laundery. The only thing I did not like was the restaurant, breakfast was very poor and quite expensive and the sitting room itself was quite dark and sad. I would not recommend using that. In general it is a very confortable hotel for a trip to NY.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 8 Feb 2025
Dear 83matid, Thank you for sharing your thoughts! We're delighted you enjoyed the convenience of Hilton Garden Inn New York/Central Park South-Midtown West and its central location. It's great to hear our team and amenities enhanced your stay. However, we're sorry the restaurant experience didn't meet expectations; your feedback helps us improve. We'd love to welcome you back for an even better visit next time you're in the city! Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great customer service, we arrived during the early morning our room wasn’t ready but Skyy was able to accommodate us with priority service on the first available room so that we could rest. Amazing location in walking distance of everything uptown and midtown.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: This hotel is In walking distance of Time Square, Central Park West, the Museum of Modern Art,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Hilton Garden Inn New York/central Park South-midtown West
Responded 1 Jun 2023
Dear nicolejR3428GA, Thank you for the excellent review of your stay at Hilton Garden Inn New York/Central Park South-Midtown West. We appreciate you pointing out our convenient location. We are happy you enjoyed everything about your time with us, most notably our fantastic staff. We will share your compliments with the team, especially Skyy. It was a pleasure hosting your visit, and we look forward to welcoming you back for another outstanding experience. Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nobody speaks French
On the first day, we take a deposit of $100 per day, which is not announced at the time of booking.
Had to run after a porter to take the luggage to the room
You wait a very long time to get one of the 3 elevators serving 34 floors.
The first evening we were given a room with a view of the wall opposite and without a view of the city, even though we had paid the full price for a view of the city: we had to ask 3 times to finally get a room compliant.
No tooth cups.
No head protection.
The hair dryer was broken
No coffee for the coffee machine
No free European television channels. We don't know Europe.
The first day the room was not cleaned: we don't tell you that you have to ask every day for cleaning.
You are required to join the Hilton Honors program to have free WiFi.... at limited speed. Otherwise you have to pay what you are not told when booking.
This hotel does not deserve 4 stars except for the city view and the location but barely 3 stars.
For this price, a 4-star French hotel offers you much more! The term Hilton is for brats.
So don't hesitate to raise your voice from the start, even if an employee told us: "you're right but they don't care". It did change some things though. Also write a complaint email to Hilton in the event of a problem. It makes things happen.
As for daily relationships, we are in a country of boors proud of themselves (except for a few people).
On the first day, we take a deposit of $100 per day, which is not announced at the time of booking.
Had to run after a porter to take the luggage to the room
You wait a very long time to get one of the 3 elevators serving 34 floors.
The first evening we were given a room with a view of the wall opposite and without a view of the city, even though we had paid the full price for a view of the city: we had to ask 3 times to finally get a room compliant.
No tooth cups.
No head protection.
The hair dryer was broken
No coffee for the coffee machine
No free European television channels. We don't know Europe.
The first day the room was not cleaned: we don't tell you that you have to ask every day for cleaning.
You are required to join the Hilton Honors program to have free WiFi.... at limited speed. Otherwise you have to pay what you are not told when booking.
This hotel does not deserve 4 stars except for the city view and the location but barely 3 stars.
For this price, a 4-star French hotel offers you much more! The term Hilton is for brats.
So don't hesitate to raise your voice from the start, even if an employee told us: "you're right but they don't care". It did change some things though. Also write a complaint email to Hilton in the event of a problem. It makes things happen.
As for daily relationships, we are in a country of boors proud of themselves (except for a few people).
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled family in Dec/2024 and we occupy two bedrooms. We travel frequently to many places and this hotel leaves no doubt to be desired in some respects, mainly due to the lack of training of the local staff.
Cleaning - Poor, it was to take place cleaning in the room every two days and it did not happen, and when it occurred was that cleaning very superficial.
Room - Dirty and small.
Attention - At the reception is mediocre, some attendants seek to be cordial, others not so much, requires luck. The problem occurred at breakfast, the waiters are hostile, poorly polite and inflexible. One of our relatives forgot a ticket in the room (pasme, they use control ticket at breakfast in the 21st century) and the waiter did not let me wait for someone else to go pick up, even within breakfast time putting everyone else out of the restaurant, this caused general discomfort and unnecessary stress. The breakfast food is very bad for the price, few options the coffee looks like a tea and is controlled, you can consume only one cup.
Elevators - You will wait an eternity for them an eternity, are insufficient to the size of the hotel, always crowded and time-consuming.
Location - Reasonable, there are not many restaurant options, bars and shops nearby, I did not notice the unsafe place but still it is good care because the street is quite empty and there is nothing nice nearby.
By experience, I would never use it again.
Cleaning - Poor, it was to take place cleaning in the room every two days and it did not happen, and when it occurred was that cleaning very superficial.
Room - Dirty and small.
Attention - At the reception is mediocre, some attendants seek to be cordial, others not so much, requires luck. The problem occurred at breakfast, the waiters are hostile, poorly polite and inflexible. One of our relatives forgot a ticket in the room (pasme, they use control ticket at breakfast in the 21st century) and the waiter did not let me wait for someone else to go pick up, even within breakfast time putting everyone else out of the restaurant, this caused general discomfort and unnecessary stress. The breakfast food is very bad for the price, few options the coffee looks like a tea and is controlled, you can consume only one cup.
Elevators - You will wait an eternity for them an eternity, are insufficient to the size of the hotel, always crowded and time-consuming.
Location - Reasonable, there are not many restaurant options, bars and shops nearby, I did not notice the unsafe place but still it is good care because the street is quite empty and there is nothing nice nearby.
By experience, I would never use it again.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Despite the hotel's prime location, close to Central Park and Broadway, my six-night stay at the Hilton Garden Central Park was deeply disappointing and I wouldn't recommend it.
The elevators were a major issue. Of the three lifts, all were operational only once during my stay. Frequent breakdowns and slow service led to significant delays and even a heated argument between guests and staff in the lobby. The staff member's behaviour was unprofessional, and the hotel's warning signs on the lifts about planning journeys during peak times are a poor substitute for reliable service.
Rooms are cleaned every other day, when checking this during check-in was told this policy is since Covid, not sure of the relevance! With no "Please Clean Room" sign available, and only a "Do Not Disturb" option, our room was consistently missed as we returned around 4 PM daily. Upon querying at checkout, I was told I should have called housekeeping to request cleaning, which felt like shifting responsibility.
Adding to the frustration, I was charged for overpriced bottled water I didn't consume. The hotel claimed the removal of the complimentary bottles indicated usage, a claim I dispute. This feels like a dishonest attempt to generate extra revenue.
Finally, despite multiple requests, I have yet to receive a copy of my final invoice.
With countless hotel options in New York City, I strongly regret choosing the Hilton Garden Central Park. The combination of unreliable elevators, inconsistent housekeeping, questionable billing practices, and poor customer service made for a thoroughly unpleasant experience.
The elevators were a major issue. Of the three lifts, all were operational only once during my stay. Frequent breakdowns and slow service led to significant delays and even a heated argument between guests and staff in the lobby. The staff member's behaviour was unprofessional, and the hotel's warning signs on the lifts about planning journeys during peak times are a poor substitute for reliable service.
Rooms are cleaned every other day, when checking this during check-in was told this policy is since Covid, not sure of the relevance! With no "Please Clean Room" sign available, and only a "Do Not Disturb" option, our room was consistently missed as we returned around 4 PM daily. Upon querying at checkout, I was told I should have called housekeeping to request cleaning, which felt like shifting responsibility.
Adding to the frustration, I was charged for overpriced bottled water I didn't consume. The hotel claimed the removal of the complimentary bottles indicated usage, a claim I dispute. This feels like a dishonest attempt to generate extra revenue.
Finally, despite multiple requests, I have yet to receive a copy of my final invoice.
With countless hotel options in New York City, I strongly regret choosing the Hilton Garden Central Park. The combination of unreliable elevators, inconsistent housekeeping, questionable billing practices, and poor customer service made for a thoroughly unpleasant experience.
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Plan well ahead if you need to use the lifts (elevators!)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 1 week ago
Dear Meloquin, It was disappointing to read your comments about your stay at our hotel, and we sincerely apologize for the inconveniences you encountered. The elevator challenges and housekeeping concerns do not reflect the high standards we strive to maintain, and we regret any frustration they caused. Guest satisfaction is our top priority, and we appreciate the opportunity to address these matters. Additionally, thank you for bringing your invoice and billing concerns to our attention. Please reach out to us at https://help.hilton.com/s/contactsupport or call +12122536000 so we can discuss your concerns in detail. On a positive note, we're pleased you found our location convenient for exploring the city. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to the city. Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time staying here, won't be staying again.
Had two rooms booked, both were accessible rooms which is fine except there is only a shower curtain to stop the water which does not reach the floor and the floor slopes towards the toilet / sink so the shower essentially floods the bathroom. Contacted reception regarding this as you couldn't shower, get dressed and then go back into the bathroom without getting wet feet / socks. Maintenance came up and said they would try resolve it (just need to put a squeegee in the room to remove the water to the drain) but they never came back and if I know anything from staying previously there is absolutely no point in going back to reception with an issue. The hotel hasn't improved at all except the TV is a little more modern now (that was an improvement as our TV last time didn't work) everything else is starting to look tatty and worn. lifts haven't improved at all since 2023, still extremely slow with staff using as service lifts. The toilet next to reception could also use some attention as it looked like it had never been cleaned.
My biggest gripe with this hotel in 2023 was that I was told no charge on either room only to land home to my husband being charged for a bottle of water that we didn't consume. This issue took a long time to rectify as we are not from America and visiting from the UK. Well you can imagine my delight upon arriving home to discover I have been billed for two bottles of water this time that weren't consumed. I have contacted the hotel to ask what I have been billed for and they informed me 2 bottles of water, I then explained we didn't consume the water and we had this issue last time only to be ignored. I have now been in a back and fourth with Hilton about this issue where they keep turning me back to the hotel who just ignore my emails. I have provided a copy of my credit card statement yet i've been asked to provide it again. I keep explaining I had two rooms and which room my credit card was tied to (1301) and which one my husbands was tied to (1501) but they are not listening to me and keep insisting it is a luggage charge and sending me an invoice over for room 1501. The luggage charge was on my husbands credit card and is billed correctly! Whilst it isn't a massive amount of money if this was to happen to every guest this would soon rack up and it is wrong. The hotel also wouldn't provide me with an invoice to state I had no charges when checking out as they apparently can't do this as they haven't billed anything, yet they have billed me. Also FYI water at Duane Reade is only $1.99 for 15 bottles, you would have to be crazy to drink the bottles at the hotel!
Had two rooms booked, both were accessible rooms which is fine except there is only a shower curtain to stop the water which does not reach the floor and the floor slopes towards the toilet / sink so the shower essentially floods the bathroom. Contacted reception regarding this as you couldn't shower, get dressed and then go back into the bathroom without getting wet feet / socks. Maintenance came up and said they would try resolve it (just need to put a squeegee in the room to remove the water to the drain) but they never came back and if I know anything from staying previously there is absolutely no point in going back to reception with an issue. The hotel hasn't improved at all except the TV is a little more modern now (that was an improvement as our TV last time didn't work) everything else is starting to look tatty and worn. lifts haven't improved at all since 2023, still extremely slow with staff using as service lifts. The toilet next to reception could also use some attention as it looked like it had never been cleaned.
My biggest gripe with this hotel in 2023 was that I was told no charge on either room only to land home to my husband being charged for a bottle of water that we didn't consume. This issue took a long time to rectify as we are not from America and visiting from the UK. Well you can imagine my delight upon arriving home to discover I have been billed for two bottles of water this time that weren't consumed. I have contacted the hotel to ask what I have been billed for and they informed me 2 bottles of water, I then explained we didn't consume the water and we had this issue last time only to be ignored. I have now been in a back and fourth with Hilton about this issue where they keep turning me back to the hotel who just ignore my emails. I have provided a copy of my credit card statement yet i've been asked to provide it again. I keep explaining I had two rooms and which room my credit card was tied to (1301) and which one my husbands was tied to (1501) but they are not listening to me and keep insisting it is a luggage charge and sending me an invoice over for room 1501. The luggage charge was on my husbands credit card and is billed correctly! Whilst it isn't a massive amount of money if this was to happen to every guest this would soon rack up and it is wrong. The hotel also wouldn't provide me with an invoice to state I had no charges when checking out as they apparently can't do this as they haven't billed anything, yet they have billed me. Also FYI water at Duane Reade is only $1.99 for 15 bottles, you would have to be crazy to drink the bottles at the hotel!
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: don't bother.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 11 Feb 2025
Dear X9929THalexandraa, We regret to hear that your recent stay did not meet expectations, particularly with the bathroom and maintenance issues. Your concerns are noted as we continuously work to improve our facilities and guest experience. Regarding the billing issue, we sincerely apologize for the frustration it has caused, and we understand how inconvenient it is to resolve them from abroad. We will discuss this matter with our team to prevent future occurrences and ensure better communication. We appreciate your past stays and hope to welcome you back for an improved experience. Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 3 days/2 nights and had a good experience. Great location! We picked this hotel because of proximity to our son’s apartment, and this is right by Times Square, quick walk to Central Park, right by a subway station.
Our room was comfortable. A little tight to walk between end of bed and desk, but plenty of storage space for luggage and room to move around otherwise. The bathroom was bigger than I expected - very spacious! When we arrived, we had some issue with the hot water for the shower (it took forever!), but that was the only time. But I would recommend giving the hot water a couple minutes to circulate before you need it. We had a coffee maker, fridge, AND a microwave in the room , which was great.
We didn’t run into the issues others have noted -desk staff was nice and helpful, there were 3 elevators but no huge delays. A little wait when crowds were high (check out/in peaks, but nothing unusual). There is a $100 deposit per day put on your card. You can use it for charges within the hotel, and what is not used is refunded after you check out. Just something to be aware of so you can plan for that and not be surprised. Tbe hotel was very accommodating and will store luggage if you arrive early and cannot get in your room, or need to check out but aren’t leaving the city yet.
I usually take the subway from the airport, as it is easy and cheap. The stop is only a block away ftom the hotel. Going back, the valet arranged a car for us to go to the airport our last day. It is cheaper before 2pm, price goes up significantly after that due to rush hour. They were very helpful getting that set up for use.
All in all, a very nice stay, good value, great location. Will keep this one in mind for future trips.
Our room was comfortable. A little tight to walk between end of bed and desk, but plenty of storage space for luggage and room to move around otherwise. The bathroom was bigger than I expected - very spacious! When we arrived, we had some issue with the hot water for the shower (it took forever!), but that was the only time. But I would recommend giving the hot water a couple minutes to circulate before you need it. We had a coffee maker, fridge, AND a microwave in the room , which was great.
We didn’t run into the issues others have noted -desk staff was nice and helpful, there were 3 elevators but no huge delays. A little wait when crowds were high (check out/in peaks, but nothing unusual). There is a $100 deposit per day put on your card. You can use it for charges within the hotel, and what is not used is refunded after you check out. Just something to be aware of so you can plan for that and not be surprised. Tbe hotel was very accommodating and will store luggage if you arrive early and cannot get in your room, or need to check out but aren’t leaving the city yet.
I usually take the subway from the airport, as it is easy and cheap. The stop is only a block away ftom the hotel. Going back, the valet arranged a car for us to go to the airport our last day. It is cheaper before 2pm, price goes up significantly after that due to rush hour. They were very helpful getting that set up for use.
All in all, a very nice stay, good value, great location. Will keep this one in mind for future trips.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 2 weeks ago
Dear Christine S, We’re delighted to hear that you enjoyed your stay and found our location ideal for your visit. It’s wonderful that our accommodations and amenities met your expectations, and we’re especially pleased that our team was able to assist with your travel needs. However, we regret the inconvenience you experienced with the water and appreciate your patience. Your feedback is truly valuable, and we’ll continue working to enhance the experience for our guests. Thank you for sharing your thoughtful review, and we look forward to welcoming you back on your next trip! Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Garden Inn New York (Central Park South - Midtown West) is a top-flight hotel at a reasonable off-season price in an ideal location. (Check it out if you you're tired of outrageous midtown Manhattan hotel prices.) The staff was very friendly and professional throughout. The rooms were clean and well maintained and were very quiet (a needed refuge in busy NYC). In fact we never heard anything from the adjacent rooms - nor from above or below us - in our entire 5 night stay. The gym had a variety of machines and equipment. (It is located downstairs so - unlike the rooms - it had no views of the city.)
We especially enjoyed being adjacent to the heart of the Broadway area (we went to three shows) without being in the crush of Times Square. And Central Park, Columbus Circle and Lincoln Center are all within an easy walking distance.
Note: the elevators can be slow during hotel "rush hours" (which I think are during check-in and check-out times) but were fine at all other times.
Special shout-out to Angelique and Jade for the warm welcome and personalized service. Just days before I became a Hilton Diamond member and each of them noted that achievement and made me feel very special throughout. Given the hustle/bustle of NYC, it was really comforting to know that I was being looked out for by both of them. Thank you!
We especially enjoyed being adjacent to the heart of the Broadway area (we went to three shows) without being in the crush of Times Square. And Central Park, Columbus Circle and Lincoln Center are all within an easy walking distance.
Note: the elevators can be slow during hotel "rush hours" (which I think are during check-in and check-out times) but were fine at all other times.
Special shout-out to Angelique and Jade for the warm welcome and personalized service. Just days before I became a Hilton Diamond member and each of them noted that achievement and made me feel very special throughout. Given the hustle/bustle of NYC, it was really comforting to know that I was being looked out for by both of them. Thank you!
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Date of stay: March 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Higher floor rooms have better views because they are not blocked by neighboring buildings.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 1 week ago
Dear MikeG566, Thank you for your wonderful review of Hilton Garden Inn New York/Central Park South-Midtown West. We're thrilled that our welcoming team, especially Angelique and Jade, made your stay memorable. It's great to hear you enjoyed our peaceful accommodations, well-equipped gym, and prime location near Broadway and Central Park. We appreciate your feedback and look forward to welcoming you again! Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came here for our honeymoon. Before arriving we had agreed to an upgraded room, the room was not particularly great, visible dust on the counters, cold air coming from the terrace, and the pillows on the bed need refreshed. The rooms need updated badly.
The 5 night stay we had to shuffle past the cleaning trolleys as they were permanently parked outside our door.
Thankfully we were on the second floor and could take the stairs as the lifts seemed to constantly be full.
Breakfast was fine, a few options but did the job.
Staff were lovely and could not fault them.
Also we weren’t informed about the security deposit that would be taken upon check in which was another 500 dollars, thankfully we used our credit card!
Upon returning home we noticed we had been charged for the water that we never actually drank in the room. We left it and bought our own in the 7-11 nearby. $6 dollars for water we never even drank.
Overall the hotel is in a great location for exploring the city, the staff are nice, just other small things could be done to make the hotel a better experience
Added a picture of the permanently parked domestic cleaners trolleys that were parked outside our hotel room.
The 5 night stay we had to shuffle past the cleaning trolleys as they were permanently parked outside our door.
Thankfully we were on the second floor and could take the stairs as the lifts seemed to constantly be full.
Breakfast was fine, a few options but did the job.
Staff were lovely and could not fault them.
Also we weren’t informed about the security deposit that would be taken upon check in which was another 500 dollars, thankfully we used our credit card!
Upon returning home we noticed we had been charged for the water that we never actually drank in the room. We left it and bought our own in the 7-11 nearby. $6 dollars for water we never even drank.
Overall the hotel is in a great location for exploring the city, the staff are nice, just other small things could be done to make the hotel a better experience
Added a picture of the permanently parked domestic cleaners trolleys that were parked outside our hotel room.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Garden Inn New York/central Park South-midtown West
Responded 5 Feb 2024
Dear C1904ZNginak, Thank you for choosing our hotel for your honeymoon stay and for sharing your feedback. We appreciate your generous comments and for highlighting our great location. We are pleased to know that your experience was good on the whole, but our goal is to provide an exceptional stay for each and every guest. So, we apologize for not meeting some of your expectations during this visit. We regret to know that the charges were not as per your expectations and if these were not resolved to your satisfaction. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is close to Times Square, 5 minute walk, and close to Central Park, 10 minute walk. Staff very friendly. Our room was clean and quiet, and was supposed to be serviced every other day. We checked in on Monday evening, room serviced on Wednesday, but not on Friday. Not a huge issue, but it would have been nice to have it cleaned. We had to ask for the in shower hair conditioner to be refilled and the shower gel ran out as it hadn’t been filled either.
The main issues we found were that there are only 3 lifts for the hotel- which is large- and at times you had to wait to get one. Aldi there are 2 small bottles of water in the room when you arrive, however unless you are an elite Hilton member they cost $3 each. Also be aware that there is a $100 holding deposit per night so make sure you have enough funds to cover this.
The main issues we found were that there are only 3 lifts for the hotel- which is large- and at times you had to wait to get one. Aldi there are 2 small bottles of water in the room when you arrive, however unless you are an elite Hilton member they cost $3 each. Also be aware that there is a $100 holding deposit per night so make sure you have enough funds to cover this.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn New York/central Park South-midtown West
Responded 20 Jul 2024
Dear Emmanet109, Thank you for such a generous review of Hilton Garden Inn New York/Central Park South-Midtown West. We are delighted to know how happy you were with our superb location close to Times Square and Central Park, dedicated associates and peaceful accommodation! However, we regret the inconvenience caused by the longer wait times for the elevators, a common occurrence during our peak times with many families visiting. We are very grateful for your patience and understanding. We loved having you as our guest, and we hope to see you in the near future. Rany C. Baroudi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
At that hour, it will not be an easy drive. Allow an absolute minimum of an hour, but check the traffic first.
Yes they reimburse at check out
If memory serves they were a 3 pin US but will take a 2 pin US plug and USBs
There were a couple in the lamp base in the room we were in when we stayed in October 2023.
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"Higher floor rooms have better views because they are not blocked by neighboring buildings."Read full review
"Only 3 lifts, peak times between 8am - 10am and 3pm - 5pm. Plan ahead if leaving between these times as lifts can take 15 mins."Read full review
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PRICE RANGE
$340 - $707 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityMidtown West / Midtown
NUMBER OF ROOMS
401
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON GARDEN INN NEW YORK/CENTRAL PARK SOUTH-MIDTOWN WEST | UPDATED 2025 Hotel Reviews & Price Comparison (New York City) - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn New York/central Park South-midtown West
Which popular attractions are close to Hilton Garden Inn New York/central Park South-midtown West?
Nearby attractions include Big Apple Jazz Tours (0.4 km), Jersey Boys (0.2 km), and Jazz at Lincoln Center (0.5 km).
What are some of the property amenities at Hilton Garden Inn New York/central Park South-midtown West?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn New York/central Park South-midtown West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn New York/central Park South-midtown West?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn New York/central Park South-midtown West?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Garden Inn New York/central Park South-midtown West?
Conveniently located restaurants include Angelina Bakery Times Square, La Grande Boucherie, and Loi Estiatorio.
Are there opportunities to exercise at Hilton Garden Inn New York/central Park South-midtown West?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Garden Inn New York/central Park South-midtown West have airport transportation?
Yes, Hilton Garden Inn New York/central Park South-midtown West offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn New York/central Park South-midtown West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn New York/central Park South-midtown West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn New York/central Park South-midtown West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.