We spent 5 nights at Margaritaville during a recent trip to NYC. Selected hotel for high rating in air/hotel package on travelocity. Location is great for shows but deep in tourist zone. Hotel staff was very pleasant and rooms very clean. Our room was absolutely the smallest NYC room we’ve ever had. Truly a challenge for two people. Hotel is new so issues with elevators and room hvac. Every time AC shut off there was a loud bang. Be prepared to suck in a lot of smoke wading through the many pot dealers just north of the lobby. Most rates don’t include $50/day resort fee so be aware. Probably the would not stay here again.
We don't usually memorize hotel staff names after our stay, but Alexis, Michael and Courtney made themselves - and our stay at Margaritaville Times Square - memorable. Courtney at the 5 o'clock Somewhere Bar was so much "fin" we went back again and again. And she customized a cocktail for me then went a step further and named it the "Jim-Buck-2" in my honor. The room was small but very well appointed. We will go back again when we can! Oh, I should mention that the elevators were chafing most everybody, but the staff promised they were being worked on and WILL get fixed. Given the personal response to emails by Viviane and Michael, I expect they can be taken completely at their word. If you can, make a reservation now! (And no, I do NOT work for the hotel :>) I posted a couple photos also.…
We booked here at the last minute due to issues with the hotel we had been staying in. It meant we wandered in at 10.45am with our suitcases and the reception staff thought we were checking out. However, we explained we were checking in and had a few issues with our previous hotel but we knew we were early so could be leave our suitcases and we'd come back later. The staff were just fab and rather than make us wait they found us a room which was so much appreciated. This hotel made our trip to NY so much better - the location, staff, atmosphere and our view from our room on 20th floor was fab! We ate in the restaurants and had some fabulous cocktails in the bars. When we checked out again the staff were fab and organised us a car to get to the airport. Can highly recommend staying here.…
Nice to be in a new hotel. Room was nicely done, albeit on the small side. We felt tight with two sharing a room. Entrance to the hotel is unappealing. You're in Times Square, which is nice because we were so close to Broadway shows, etc. But there are lots of drug dealers in this area. It just wasn't nice with a 13-year old accompanying me. Service was ok. Not impressive.
Our stay was overall enjoyable but we had to factor in additional time for the long waits at the elevator. On Saturday afternoon and Sunday morning the waits for the elevator were quite long (10+ minutes) but when we returned to the hotel on Saturday early evening to get ready for a dinner and a show, the line was almost out the door. We couldn't wait in the line or we would have missed our dinner reservation so I requested they allow us, as guests of the hotel, to move to the head of the line. Luckily, the staff agreed but then other hotel guests in the line started to complain that we were getting preferential treatment. Is it my fault, they didn't ask the staff? On Sunday morning, I was in the elevator with one other guest and we started to talk about our stay and both of us complained about the elevator wait times. He said he had to wait more than 30 minutes at one point. The bottom line is the restaurant needs to have an elevator dedicated to hotel guests.…
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