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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Contactless check-out
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 539 in New York City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55" LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Taxi service
Business Centre with Internet Access
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Air conditioning
Safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Romantic
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
402Restaurantswithin 0.5 km
106Attractionswithin 0.5 km
Contact
351 W 38th Street, New York City, NY 10018
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway5 min
34th St – Penn StationNew York City Subway6 min
Car HireSee all New York City car hire
392Reviews19Q+A45Room tips
Reviews
Traveller rating
- 331
- 29
- 17
- 8
- 7
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Popular mentions
The hotel is well-situated on a side street. It was clean and comfortable, with good pillows! It was somewhat on the small side - though that is not unusual for the city. My room offered a lovely city view (an extra cost). Check in was pleasant. Would probably stay there again.
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Date of stay: May 2022Trip type: Travelled
Helpful
Hotel's Favourite
Upon arrival to this beautiful hotel we were welcomed by amazing staff Aaron and Arthur. The hotel is so pleasant and extremely clean with a great modern twist. The hospitality of Arthur and Aaron are above and beyond from the minute we entered the hotel lobby. They met and exceeded my expectations from the moment we arrived to this hotel. All respect for these guys at the reception , they are doing an amazing job here , a true sample of hospitality. Will definitely write another review for the hotel , since we just checked in, but definitely wanted to give my highest thanks to these guys after my warmest welcome here ! Excellent hotel with the amazing staff!
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Date of stay: August 2021Trip type: Travelled
4 Helpful votes
Helpful
Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 10 Aug 2021
Hi Likjem! We are thrilled to hear that Arthur and Aaron went above and beyond, exceeding your expectations to ensure that you felt welcomed on arrival. We are inspired by the work that they do and are so thankful that you have recognized them for their amazing hospitality. Please let us know if there is anything we can do to help make you feel more at home! Warm Regards, Richard Tucker Hotel Manager
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Affordable but also very nice rooms the view is alright and the rooms are small but very clean, the staff was great everyone was super nice and helpful especially Trigal and the manager Sidney when we needed to extend our stay😄 we will definitely be back
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 3 days ago
Hi 545Kaseyj, We are so please you've had an amazing experience with us here at Arlo Midtown! Your feedback is greatly appreciated and we are very glad to know we have went above and beyond for your stay. We hope to see you again in the future! All the best, Sidney B.
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The hotel has a clean and modern appearance and is located close to Times Square with plenty of restaurants and things to do. The hotel lounge and bar area seems to be available for use by students (I think they were students) who hang around doing work on their laptops. The rooms are, however, very very small. There was no storage space for our luggage (mine remained in the case on the floor for the week and I stepped over the case to get around the room). This wasn’t a major issue for me though. I had an issue with the bedside power outlets which did not work, nor did they work on the wall near the mirror either. It would have also been nice if hotel services were included routinely given the price. We were informed on check in that the rooms are not cleaned and bedding or towels aren’t changed unless requested each day. Oh, and room service does not deliver any alcoholic beverages, only food and soft drinks. That’s not a big deal but worth mentioning. As this was my first time in NYC I was constantly out and the hotel really was just somewhere to sleep so the hotel issues didn’t seem as big as they would have otherwise been.…
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Date of stay: May 2022Trip type: Travelled
Room Tip: Note that rooms aren’t cleaned or bedding and towels aren’t changes unless you request this...
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Helpful
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 3 days ago
Hi Dylanmoss, Thank you for taking the time to write your review, we will be addressing all of your concerns with out team. We would like to make every guest experience a positive one and your feedback gives us important insight. We will continue to cultivate our guest experience and insure that these issues will be addressed. None the less, we thank you for staying with us here at Arlo Midtown and we hope to see you again soon. Many thanks, Sidney B.
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The property was beautiful. During check in there were some complications with our reservations that we didn’t really understand. But, thanks again to Marie because after we went up there again, she explained everything perfectly! 4/5 because I wish valet parking had in/out privileges.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 3 days ago
Hi Catherinevc0815, Thank you for choosing us for your recent stay. We apologize for valet not being able to have in & out parking. None the less, we will be giving Marie a big regard to your mention. We are very happy to know she has made your experience a positive one! Thank you for taking the time to give us your feedback. Many thanks, Sidney B.
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PRICE RANGE
US$195 - US$469 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
489
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Claim Your Listing Frequently Asked Questions about Arlo Midtown
Which popular attractions are close to Arlo Midtown?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and Shop Gotham NYC Shopping Tours (0.4 km).
What are some of the property amenities at Arlo Midtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Arlo Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arlo Midtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Arlo Midtown?
Conveniently located restaurants include Liberty Bagels Midtown, Il Punto, and Black Iron Burger.
Are there opportunities to exercise at Arlo Midtown?
Yes, guests have access to a fitness centre during their stay.
Does Arlo Midtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Arlo Midtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arlo Midtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Arlo Midtown have any great views?
Yes, guests often enjoy the city view available here.
Is Arlo Midtown accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.