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Dream Downtown
355 West 16th Street, New York City, NY 10011
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Avg. $824 /night, 3/26 - 3/27
$1,557
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$984
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$410
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About
#218 of 507 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located between New York City's Meatpacking District and Chelsea neighborhood, Dream Downtown is a lifestyle hotel with an emphasis on service and after-dark possibilities. Extraordinary in design and unique in character, the hotel offers everything today's urban traveler seeks, including 315 loft-style guest rooms and suites, luxurious amenities and unique entertainment spaces.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Rooftop bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Location
355 West 16th Street, New York City, NY 10011
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
11.6 km•
See all flights
Teterboro Airport
12.9 km•
See all flights
14th St / 8th Ave
4 min•New York City Subway
Car Hire
313 Restaurants
within 0.5 kilometers
Reviews
4.2
5,003 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Dream Downtown receives mixed reviews, with guests appreciating its prime location near popular New York City attractions and the hotel's modern design. However, opinions on room quality vary, with some finding them to be stylish yet others noting noise and maintenance issues.
The attentive staff often earns high marks, but the overall value is questioned due to additional costs and uneven service experiences. While the unique amenities, like the pool and nightlife, are highlights for many, the noise levels and cleanliness concerns leave some guests dissatisfied.
Location
Convenient
Atmosphere
Rowdy
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming
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Traveller rating
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Detailed Reviews
I never leave reviews for anything but I absolutely had to for the Dream Downton because the staff and property were outstanding from the moment we checked in until we checked out. Check-in was a breeze, the front desk agents were incredibly friendly and informational during our entire stay, housekeeping was quick to get us anything we needed, rooms were bigger than expected for NYC, the lobby bar was a great spot for a drink, and check-out was phenomenal. We were flying out of JFK which is a bit of a hike from the city, however, Jay scheduled a cab for us with a taxi service they work with and it basically cut the cost of our trip in half. Thank you to Jay and the rest of the Dream Downtown team - you guys made our stay amazing! We will definitely be staying here the next time we visit :)
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Dream Downtown
Responded 23 Dec 2024
Ramsey, we're thrilled you had such a fantastic experience at Dream Downtown, by Hyatt. It's wonderful to hear our team members, from the front desk to housekeeping, exceeded your expectations and made your stay delightful. We're particularly pleased that Jay was able to assist with your travel needs and cut your costs significantly. We look forward to the pleasure of having you stay with us again during your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff, Anthony, Jeannette, Jay, Leslie were amazing! I had a very stressful morning my first day and the minute I walked in Anthony put a bottle of water on the counter and said that he would take care of me. Every time I came in from outside, they offered me a bottle of water. They asked how my day was, and if I needed anything. Every night I received a phone call asking if I needed my room cleaned or anything else for the room. I was on the fourth floor and the elevators were very quick and were never crowded. Jeannette was extra amazing! I was doing the Alzheimer walk for my grandmother Jeanette, and when I found out her name was the same and her father also passed from Alzheimer’s. I knew there was a reason I chose this hotel. Whenever I needed a cab, she would personally go out and get one giving the driver instructions. One night she waited 10 minutes at the street corner for a cab. If you needed food recommendations or directions and what the best way is to get there, they went out of your way to do that. The only 2 negatives would be the interesting and confusing lighting system in the rooms and the beds/pillows that were too soft. I relayed that information to Anthony and he had said other guest had commented on the soft beds/pillows. It’s in a great location in Chelsea and overall I was very pleased with my 4 day stay.
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Date of stay: November 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The beds/pillows are very soft and if you have low back issues, you will wake up sore.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean Olmstead, General Manager at Dream Downtown
Responded 22 Nov 2024
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and our friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Lobby was so comfortable to hang out in. The cafe made the best latte. The hotel staff was so friendly - especially Sandra who warmly greeted us and shared some local happenings. She also called me after I checked in to my room to confirm I had everything i needed. My room was very clean. Great light on the desk, plenty of plugs and there was a phone charger pad next to the desk which was so handy since i forgot my charger!
A+ location. We took the E train from Penn Station which was 1/2 block from the hotel and visited Chelsea Market which was also 1/2 block from the hotel.
I will definitely stay there again!
A+ location. We took the E train from Penn Station which was 1/2 block from the hotel and visited Chelsea Market which was also 1/2 block from the hotel.
I will definitely stay there again!
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Date of stay: January 2025Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Dream Downtown
Responded 17 Jan 2025
Happypvdtraveler, we're thrilled you had such a memorable experience at Dream Downtown, by Hyatt. It's delightful to hear that you found our lobby comfortable, enjoyed the latte from our café, and received warm hospitality from Sandra. We make sure to provide a clean and functional environment for our guests, and it's pleasing to know you loved the desk light, the availability of many plugs, and the handy charger pad. Our location indeed has its perks, being in proximity to Penn Station and Chelsea Market. We eagerly look forward to welcoming you back during your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Dream Downtown by Hyatt on October 18th for my son’s wedding, and the experience was nothing short of a nightmare. The room I was given was directly below the hotel’s disco, where bass vibrations shook the walls relentlessly until 5 am, making sleep absolutely impossible on a night that mattered deeply to me and my family.
Adding insult to injury, the hotel is clearly aware of the noise problem. The room was equipped with a so-called “noise suppression device,” supposedly to reduce the sound. However, when I inquired about why it wasn’t working, I was told it was “broken.” If the hotel knows a room is unacceptable, installing a non-functional device to pacify guests is a poor and deceptive practice.
I requested another room but was told that none were available. Given the management’s awareness of the unbearable noise, it’s beyond comprehension that they would knowingly sell rooms below a disco that runs until dawn. At the very least, if you can’t soundproof these rooms, they should not be offered to guests.
When I requested a refund for the night, I received no response whatsoever, further demonstrating the lack of consideration for guest comfort or satisfaction. I intend to dispute this charge with my credit card company, as the hotel failed to deliver even the basics of a restful stay or reasonable service.
I strongly urge others to reconsider booking at the Dream Downtown by Hyatt if they value their peace, comfort, or any semblance of responsible hospitality.
Adding insult to injury, the hotel is clearly aware of the noise problem. The room was equipped with a so-called “noise suppression device,” supposedly to reduce the sound. However, when I inquired about why it wasn’t working, I was told it was “broken.” If the hotel knows a room is unacceptable, installing a non-functional device to pacify guests is a poor and deceptive practice.
I requested another room but was told that none were available. Given the management’s awareness of the unbearable noise, it’s beyond comprehension that they would knowingly sell rooms below a disco that runs until dawn. At the very least, if you can’t soundproof these rooms, they should not be offered to guests.
When I requested a refund for the night, I received no response whatsoever, further demonstrating the lack of consideration for guest comfort or satisfaction. I intend to dispute this charge with my credit card company, as the hotel failed to deliver even the basics of a restful stay or reasonable service.
I strongly urge others to reconsider booking at the Dream Downtown by Hyatt if they value their peace, comfort, or any semblance of responsible hospitality.
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Check out immediuatly and get a refund if they put you on the floor under the dance floor. ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean Olmstead, General Manager at Dream Downtown
Responded 5 Nov 2024
We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in and immediately realized that this hotel is very much a party environment with clubs, bars and restaurants. This clearly made the noise a big issue especially when our PLATINUM suite was right above the club. As soon as we got to our room we realized our fridge was broken, then our closet door which therefore caused the light in the closet to not turn off. normally not an issue but the door has a port hole style facing the bed. When we called the front desk they sent someone up who told us there was nothing he could do. when he came back for the light same issue... he had to undo the wiring to disconnect the light so it would at least stay off. After that another employee came up with a bucket of ice suggesting this was the only way to main our drinks cold. We were told to take photos of all these issues and ask for a refund. That was the solution provided. We showed them the exposed wiring in the bedroom they once again said they couldnt do anything.
The bathroom lights turn on and off with a button, the cover of the button kept falling off, only way to use the lights was turning them on in the living space or bedroom. Our shower curtain was 2 sizes too small for the size of the shower and had some type of leak that flooded our bathroom floor no matter how much we pulled the curtain. To top it all off the sink head fell off and our sink was clogged so it would take forever for the water to go down.
There's no seperatiom between the club guests and hotel guests so if theyre drunk and all over the lobby you're in for a show and an obstacle course to the elevators and your room.
I was holding off on leaving a review since I was told someone would get in contact with me to come to a resolution but it has now been 2 days and no one has even reached out.
We love to do staycations and apart from the great view and convenient location this was an awful experience and highly recommend you look elsewhere for a much cheaper and better run hotel that is being maintained.
The bathroom lights turn on and off with a button, the cover of the button kept falling off, only way to use the lights was turning them on in the living space or bedroom. Our shower curtain was 2 sizes too small for the size of the shower and had some type of leak that flooded our bathroom floor no matter how much we pulled the curtain. To top it all off the sink head fell off and our sink was clogged so it would take forever for the water to go down.
There's no seperatiom between the club guests and hotel guests so if theyre drunk and all over the lobby you're in for a show and an obstacle course to the elevators and your room.
I was holding off on leaving a review since I was told someone would get in contact with me to come to a resolution but it has now been 2 days and no one has even reached out.
We love to do staycations and apart from the great view and convenient location this was an awful experience and highly recommend you look elsewhere for a much cheaper and better run hotel that is being maintained.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raymond Wong, General Manager at Dream Downtown
Responded 23 Feb 2024
Dear NYCGal06, Thank you very much for taking a moment to write about your experience with us at Dream Downtown. We are sorry to hear that your experience did not fully live up to the expectation that we do strive to provide each of our guests. If you would like to further discuss your concern’s, please do not hesitate to reach us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel nearly ruined our vacation. From the start, it was not advertised that we would have to struggle through crowds at night just to get in the building based on their have the PhD nightclub in the building. As a guest, we constantly felt treated poorly because we are not there to be at the nightclub, but instead, just wanted to go to our room.
There was a constant issue with getting ice. There are not machines; you have to call the front desk and have room service bring ice to you (and presumably tip). The issue here is that 1/2 the time, the front desk never picks up, nor does the room service line, so we have to go down to the desk to ask. We did this 3 times. 1st time, it too almost 3 hours to get ice, and this was after having to call down twice (at hour 1 of waiting, and 1 hour and 45 min of waiting). The front desk finally gave up and brought it themselves. This was not a fluke – the same exact scenario played out each of 3 times we wanted ice. We finally just gave up and accepted that we were not going to have anything cold to drink in the room, despite this supposedly being a “nicer” hotel.
Early in the visit, the ceiling begin pouring water into the room. We had to sit for about an hour with maintenance in the ceiling, ladders in the room, etc. They said it was something with the AC, and assured us that it would not happen again during the duration of our stay (which proved incorrect). Management never followed up to see if everything was Ok.
Toward the end of the trip, the ceiling began pouring water into the room a 2nd time, this time at 2 am. We just wanted to go to sleep and were exhausted. This was despite the assurance that such would not happen again during our stay. Maintenance did “fix” it again, but we had to stay up until 3 am. We were not offered a new room, though at this point we were checking out the next morning, so it would not have made sense anyway. Back to the first time it happened, we were not offered a room then either, setting us up for NO sleep the night before travel.
We called down and asked the manager to come up in person so s/he could see the actual water everywhere. We finally called again after an hour, and were told they were dealing with another matter, which is fine, but again NO ONE called to tell us this and we were left waiting and wondering. Managers REFUSED to speak with Expedia about our issues to make it right.
There was a constant issue with getting ice. There are not machines; you have to call the front desk and have room service bring ice to you (and presumably tip). The issue here is that 1/2 the time, the front desk never picks up, nor does the room service line, so we have to go down to the desk to ask. We did this 3 times. 1st time, it too almost 3 hours to get ice, and this was after having to call down twice (at hour 1 of waiting, and 1 hour and 45 min of waiting). The front desk finally gave up and brought it themselves. This was not a fluke – the same exact scenario played out each of 3 times we wanted ice. We finally just gave up and accepted that we were not going to have anything cold to drink in the room, despite this supposedly being a “nicer” hotel.
Early in the visit, the ceiling begin pouring water into the room. We had to sit for about an hour with maintenance in the ceiling, ladders in the room, etc. They said it was something with the AC, and assured us that it would not happen again during the duration of our stay (which proved incorrect). Management never followed up to see if everything was Ok.
Toward the end of the trip, the ceiling began pouring water into the room a 2nd time, this time at 2 am. We just wanted to go to sleep and were exhausted. This was despite the assurance that such would not happen again during our stay. Maintenance did “fix” it again, but we had to stay up until 3 am. We were not offered a new room, though at this point we were checking out the next morning, so it would not have made sense anyway. Back to the first time it happened, we were not offered a room then either, setting us up for NO sleep the night before travel.
We called down and asked the manager to come up in person so s/he could see the actual water everywhere. We finally called again after an hour, and were told they were dealing with another matter, which is fine, but again NO ONE called to tell us this and we were left waiting and wondering. Managers REFUSED to speak with Expedia about our issues to make it right.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean Olmstead, General Manager at Dream Downtown
Responded 4 Jul 2024
I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself was great, but I was extremely disappointed by the New Year’s Eve event at PHD. We purchased "all access" tickets for the event and flew up from Miami specifically for it. After getting ready and heading to the rooftop, we discovered that the elevator to the rooftop had been shut down. We asked the front desk for guidance and were directed outside to wait in the rain in a sloped alleyway. There was no signage or any staff giving clear directions, and many people were standing outside, holding their phones with QR codes, completely confused about where to go. To make matters worse, there were three security guards outside, and instead of being professional, they were making inappropriate comments and catcalling the women. One of the guards even asked me, “Hey man, how did you get that chick?” referring to my fiancée, which was utterly disrespectful.
After waiting for some time in a disorganized line, we finally reached the door where the tickets were being scanned. To our surprise, the doorman told us we didn’t have "all access" and directed us to another area called the Gallery/Electric Room. I was also informed that we would need to purchase a $5,000 table to access the PHD rooftop. We were completely confused and ended up walking into a ballroom that looked more like a high school prom, decorated with metallic tinsel streamers. The crowd was overwhelmingly young (most likely under 21), and the music was blaring distorted house beats at an unbearable volume. At this point, we were so frustrated that we went to the lobby bar to get cocktails, even though the ticket included access to an open bar.
I then spoke with the front desk, and was told that the hotel had no control over the PHD rooftop, as it was managed by The Tao Group. This was incredibly frustrating, especially since we had planned our entire trip around the NYE event. I ended up having to purchase two additional $400 tickets online just to get up to the rooftop. Once we arrived, there was only one bartender, and we couldn’t even get a drink. The drink options were limited to well brands like New Amsterdam Vodka and Casamigos tequila, and the promised passed hors d'oeuvres were non-existent—except for one tray of shrimp, where we each got only a single shrimp.
The room was overcrowded, the bathroom lines were ridiculous, and as soon as the clock struck midnight, we decided to leave. All in all, the night cost us over $1,400 for two house liquor cocktails and two individual shrimp, not including our hotel stay and flights. This was by far the worst New Year’s Eve experience we’ve ever had. The Tao Group is a complete disappointment, and their customer service is abysmal. The Dream Hotel should seriously reconsider its partnership with Tao or at the very least provide guests with a dedicated concierge for handling PHD events. It was a terrible experience that negatively affected both the hotel and its brand.
After waiting for some time in a disorganized line, we finally reached the door where the tickets were being scanned. To our surprise, the doorman told us we didn’t have "all access" and directed us to another area called the Gallery/Electric Room. I was also informed that we would need to purchase a $5,000 table to access the PHD rooftop. We were completely confused and ended up walking into a ballroom that looked more like a high school prom, decorated with metallic tinsel streamers. The crowd was overwhelmingly young (most likely under 21), and the music was blaring distorted house beats at an unbearable volume. At this point, we were so frustrated that we went to the lobby bar to get cocktails, even though the ticket included access to an open bar.
I then spoke with the front desk, and was told that the hotel had no control over the PHD rooftop, as it was managed by The Tao Group. This was incredibly frustrating, especially since we had planned our entire trip around the NYE event. I ended up having to purchase two additional $400 tickets online just to get up to the rooftop. Once we arrived, there was only one bartender, and we couldn’t even get a drink. The drink options were limited to well brands like New Amsterdam Vodka and Casamigos tequila, and the promised passed hors d'oeuvres were non-existent—except for one tray of shrimp, where we each got only a single shrimp.
The room was overcrowded, the bathroom lines were ridiculous, and as soon as the clock struck midnight, we decided to leave. All in all, the night cost us over $1,400 for two house liquor cocktails and two individual shrimp, not including our hotel stay and flights. This was by far the worst New Year’s Eve experience we’ve ever had. The Tao Group is a complete disappointment, and their customer service is abysmal. The Dream Hotel should seriously reconsider its partnership with Tao or at the very least provide guests with a dedicated concierge for handling PHD events. It was a terrible experience that negatively affected both the hotel and its brand.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Dream Downtown
Responded 8 Jan 2025
Elizabethe343, we're truly sorry to hear about your disappointment related to your New Year's Eve experience. It appears that you were not fully satisfied with your time on the property, and we regret any misunderstanding that arose from it. Addressing the conduct you experienced outside, we find it very concerning and can assure you it will be handled appropriately. As for the event organization, whilst it is managed by a third-party, we understand your feelings and take your feedback seriously. Moving forward, we'll strive to make our guests more aware of the responsibilities of affiliated parties. We know our hotel and affiliated events can provide some truly memorable experiences and hope you would consider giving us another chance to turn your impression around in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately this hotel in no way lives up to the hype. Rooms are dirty, with dust bunnies, trash, human hair and fake eyelashes strewn about and collecting in the corners, draperies ripped and falling out of the ceiling, stained and dinged up walls, all of the furniture is chipped, worn, and in various stages of disrepair, even one of the light switches and the sink faucet handle in the bathroom fell out of the wall during my stay (I've included a few pictures). In no universe is this even a 4 star hotel, let alone the 5 star some travel sites rank it, and on top of everything else, it is extremely noisy with multiple parties going on into the wee hours of the night, so make sure to pack ear plugs.
Other miscellaneous things to note, you will be charged a daily $50 "destination fee" on top of your rate, which they claim includes access to the gym (which has 2 treadmills, 2 ellipticals which were both broken, and three random cable style machines that are rusty and not functioning properly), and access to the pool. Pool access however is only included from 8-10:30am when the pool is completely shaded and there is no pool service at this time. The pool then closes and "reopens" to the public at 11, which requires a $65 reservation to use one of the chairs, even if you're a hotel guest (so combine with the destination fee and you're paying $115 just to be able to sit down, even when the pool is completely empty). The pool is not heated and is quite cold. The sheets are a scratchy, polyester material. No one ever answers the phone. In no way was this stay worth the $1200 I spent, there are SOOOO many hotels in the vicinity that offer a superior experience for the same value.
Other miscellaneous things to note, you will be charged a daily $50 "destination fee" on top of your rate, which they claim includes access to the gym (which has 2 treadmills, 2 ellipticals which were both broken, and three random cable style machines that are rusty and not functioning properly), and access to the pool. Pool access however is only included from 8-10:30am when the pool is completely shaded and there is no pool service at this time. The pool then closes and "reopens" to the public at 11, which requires a $65 reservation to use one of the chairs, even if you're a hotel guest (so combine with the destination fee and you're paying $115 just to be able to sit down, even when the pool is completely empty). The pool is not heated and is quite cold. The sheets are a scratchy, polyester material. No one ever answers the phone. In no way was this stay worth the $1200 I spent, there are SOOOO many hotels in the vicinity that offer a superior experience for the same value.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean Olmstead, General Manager at Dream Downtown
Responded 5 Sept 2024
We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Expensive, as all NYC hotels are. No value in them, really. No trash can in room (only in bathroom), no water glasses in logical location (only under the bathroom sink and not near the bar. No tea or coffee facilities, and the minibar wasn't plugged in, which I only noticed after I pulled out a warm, off bagel which I was saving for later. Staff all nice, but goodness Manhattan hotels rest on their laurels.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been visiting NYC for 30 nights per year for the last number of years and we always choose to stay at the Dream Hotel Downtown. The meatpacking district location is amazing and most importantly the staff is absolutely wonderful - we are especially appreciative of Anthony, Paul, And Irtiza but everyone including housekeeping, the lobby bar staff, and Natura cafe team goes out of their way to make sure that we enjoy our stay! It is a home away from home for us.
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Dream Downtown
Responded 3 Feb 2025
Kristen, it's wonderful to hear that Dream Downtown, by Hyatt has served as your home away from home during your annual visits to NYC. We are truly grateful for your appreciation in noting Anthony, Paul, and Irtiza and the entire team's concerted efforts, including those in housekeeping, our lobby bar, and the Natura café. Ensuring our valued guests like you have enjoyable stays is what we strive for. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
that i dont know, but def dont book here. way better hotels for cheaper in nyc
It doesn’t matter. Skip this hotel altogether.
I don't have the exact measurements, but they are smaller than most hotel rooms. I found that a lot of the hotels in New York have smaller than normal rooms
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"When you come if your person takes a lot of showers, just bring extra towels or ask for them. The hotel is very accommodating. "Read full review
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PRICE RANGE
$456 - $812 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dream downtown hotel new york city
FORMERLY KNOWN AS
Dream Meatpacking District
LOCATION
United StatesNew YorkNew York CityChelsea
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingDREAM DOWNTOWN | UPDATED 2025 Hotel Reviews & Price Comparison (New York City) - Tripadvisor
Frequently Asked Questions about Dream Downtown
Which popular attractions are close to Dream Downtown?
Nearby attractions include Ground Zero Museum Workshop (0.3 km), Chelsea Market (0.2 km), and Joyce Theater (0.2 km).
What are some of the property amenities at Dream Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Dream Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dream Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dream Downtown?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Dream Downtown?
Conveniently located restaurants include Dos Caminos, The Standard Grill, and Osteria Nonnino.
Are there opportunities to exercise at Dream Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Dream Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dream Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dream Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dream Downtown?
The staff speaks multiple languages, including English and Spanish.