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Hotel 27 By Luxurban
62 Madison Ave, New York City, NY 10016-8704
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Avg. $818 /night, 9/18 - 9/19
$818
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$599
per night
$380
per night
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3.5
#2 of 3 boutique hotels in New York CityLocation
Cleanliness
Service
Value
Unwind steps from Madison Square Park and the 28th Street Park Avenue subway station at Hotel 27 by LuxUrban, a Baymont by Wyndham. Easily reachable from LaGuardia Airport (LGA), Newark Liberty International Airport (EWR), and John F. Kennedy International Airport (JFK), this non-smoking boutique hotel in Midtown’s Flatiron District is walking distance from the Empire State Building and Union Square. Take in city views from the observation deck at Rockefeller Center, see a show at Madison Square Garden, or visit the iconic Flatiron Building.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Taxi service
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Telephone
Iron
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Location
62 Madison Ave, New York City, NY 10016-8704
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
10.1 km•
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Teterboro Airport
13.4 km•
See all flights
28th St
3 min•New York City Subway
Car Hire
570 Restaurants
within 0.5 kilometers
Reviews
3.5
1,014 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel 27 By Luxurban's prime location is frequently lauded by guests for its proximity to Manhattan's key attractions and convenient access to public transportation. While the hotel's cleanliness receives consistent praise, with special mention of spotless rooms and bathrooms, some guests have experienced issues with noise, both from air conditioning units and external street sounds.
Service quality appears to vary; staff friendliness is often highlighted, yet some travelers have faced challenges with unresponsiveness and obtaining refunds. The value proposition is a mix of affordability and strategic location, offset by concerns over refund policies and amenity issues like long waits for hot water.
Location
Convenient
Rooms
Uncomfortable
Value
Affordable
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
The hotel is in a prime location. You can walk to Times Square in just 20 minutes. There are two underground stations just 5-7 minutes away.
As for the room, it was small. The bed was 135 cm. The bathroom was fine. However, the hot water in the shower takes a long time to come out (about 15 minutes). You have to be patient. The soundproofing also needs to be improved; you can hear the noise from the street. The insulation of the room also needs to be improved. The cold is coming through the door. If you only want a place to sleep in New York, this is the place for you. For other uses, look for another hotel.
As for the staff, Lily looked after us very well. She knew how to take care of us at all times as any customer deserves. She deserves a raise for everything she does in the establishment.
The hotel is highly recommended if you want to save money on hotel accommodation during your stay in New York.
As for the room, it was small. The bed was 135 cm. The bathroom was fine. However, the hot water in the shower takes a long time to come out (about 15 minutes). You have to be patient. The soundproofing also needs to be improved; you can hear the noise from the street. The insulation of the room also needs to be improved. The cold is coming through the door. If you only want a place to sleep in New York, this is the place for you. For other uses, look for another hotel.
As for the staff, Lily looked after us very well. She knew how to take care of us at all times as any customer deserves. She deserves a raise for everything she does in the establishment.
The hotel is highly recommended if you want to save money on hotel accommodation during your stay in New York.
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Date of stay: January 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 23 Jan 2024
Dear 209felipey, Thank you for sharing your detailed feedback. We're delighted to know that you found Hotel 27 to be in a prime location, with convenient access to Times Square and nearby subway stations. We appreciate your comments about the room, and we apologize for any inconvenience caused by the size, hot water delay, and noise issues. Your feedback is valuable, and we'll work on improving these aspects to enhance the overall guest experience. We're glad to hear that Lily provided excellent service; she will be recognized for her outstanding efforts. We appreciate your recommendation for budget-conscious travelers and hope to welcome you back for an even more enjoyable stay in the future. Safe travels! Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The space is cozy and it is nice to have a mini fridge and microwave. One thing I found difficult was there were a lot of noises that stopped and started within the room- the a/c unit and heater was close to the bed and would stop and start every few minutes as well as a pipe noise in the bathroom that would begin and start again. The bed is comfy and overall I felt comfortable here as a solo female traveler. I ended up just putting some white noise on my phone and that really helped. The hot water was out for about 12 hrs at one point which was the only downside about my stay. I love the location and convenience and price though and it really has everything you need
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 23 Jan 2024
Dear 219kisam, Thank you for sharing your experience with us. We're pleased to hear that you found our space cozy and appreciated the convenience of having a mini fridge and microwave. We apologize for any inconvenience caused by the noises in the room and the temporary hot water issue. Your feedback is valuable, and we'll address these concerns to enhance our guests' experience. It's great to know that overall, you felt comfortable as a solo female traveler and that the bed provided a comfy rest. We're glad you enjoyed our location, convenience, and pricing. Your satisfaction is important to us, and we look forward to the opportunity of hosting you again, ensuring an even more enjoyable stay. Safe travels! Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed here for seven nights and I only have sweet things to say. The room is not luxurious- but you’re in NYC. Not here to stay in the room! There is everything you need, located perfect close to Empire State and the underground - and the staff in the reception were all so sweet and kind to help tourists like us.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 19 Feb 2024
Dear LineLuffB, Thank you for choosing Hotel 27 for your stay in NYC and for taking the time to share your experience with us! We're thrilled to hear that you had a lovely seven-night stay with us. Our prime location near the Empire State Building and the underground makes exploring the city convenient for our guests. We're glad our team could assist you during your visit and that you found everything you needed for a comfortable stay. Your kind words are greatly appreciated, and we hope to welcome you back again in the future! Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is really good and close to everything in Manhattan. Price is really on point and the place was clean. Stuff is 24h and very kind If you are travelling thru the states is a really good option I strongly raccomand For the price and the location is a must
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 9 Feb 2024
Dear zagzeee, Thank you for your wonderful review! We're delighted to hear that you found our location convenient and our prices reasonable. Cleanliness and excellent service are our top priorities, and we're glad you appreciated our 24-hour staff. We appreciate your recommendation and hope to host you again during your next visit to New York City! Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was small but perfect for us. It was central to everything we had planned and we were walking distance to subway stops. It was quiet the whole time we were here so no noise disturbances. Except for the outside New York life lol. Definitely plan on staying here again next time we come.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 9 Feb 2024
Dear abil814, Thank you for choosing Hotel 27 for your couples trip to New York City! We're glad to hear that you found our location central and convenient for your plans. Our team works hard to ensure a peaceful stay, and we're pleased that you found the room quiet despite the bustling city outside. We look forward to welcoming you back on your next visit to the Big Apple! Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this property through ANOTHER site with free cancellation until October, my card was charged over $AUD 4,000, I canceled the booking 2 months ago ( January 2024 ) and they kept saying they processed my refund, its been over a month!!! ( I'm still waiting!!!! they are quick to take your money but when it comes to refund, God knows when they will return my funds!!!
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Date of stay: January 2024Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 8 Mar 2024
Dear C3258IClindam, We apologize for the inconvenience you've experienced with your refund. Rest assured, we take such matters seriously and are investigating this issue with our payment processing team. We understand the frustration and assure you that we are working diligently to expedite the refund process. Your patience is greatly appreciated, and we're committed to resolving this matter promptly. Should you require further assistance, please don't hesitate to contact us directly. Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was given away, while we were out....
My husband and I had booked a room at the 27th Hotel for Saturday, December 16, 2023. We arrived early checked in with reception and left our luggage. Later that evening we returned and went to the reception to finish the check-in process. We were offered a choice of rooms, initially but then it became apparent that something was wrong. The receptionist told us that there were no rooms available. We were flabbergasted since we had booked and paid for the room weeks ago and we had been there earlier that day and Wilson at reception had pulled up our booking and confirmed it.
When we returned that night the new receptionist told us that our room was given away to another guest. Upon learning the situation, the manager, Wilson, was also upset that our room had been given away and he told the receptionist that our room needed to be given back to us. The receptionist and another worker were not able to secure our room for us, but they allowed us to stay in another room that had not been cleaned and it was not "guest ready" but we took it because we had no place else to stay. We were told that we should receive a full refund given that the services we paid for in advance were not rendered.
The room was not cleaned (and it was apparent) and it did not have bedding, but some sheets were brought up that we put on the bed ourselves. While we were relieved that at least some solution was found given the situation, it was not a real hotel room or what we paid for.
No refund has been provided to this date 6/18/24
My husband and I had booked a room at the 27th Hotel for Saturday, December 16, 2023. We arrived early checked in with reception and left our luggage. Later that evening we returned and went to the reception to finish the check-in process. We were offered a choice of rooms, initially but then it became apparent that something was wrong. The receptionist told us that there were no rooms available. We were flabbergasted since we had booked and paid for the room weeks ago and we had been there earlier that day and Wilson at reception had pulled up our booking and confirmed it.
When we returned that night the new receptionist told us that our room was given away to another guest. Upon learning the situation, the manager, Wilson, was also upset that our room had been given away and he told the receptionist that our room needed to be given back to us. The receptionist and another worker were not able to secure our room for us, but they allowed us to stay in another room that had not been cleaned and it was not "guest ready" but we took it because we had no place else to stay. We were told that we should receive a full refund given that the services we paid for in advance were not rendered.
The room was not cleaned (and it was apparent) and it did not have bedding, but some sheets were brought up that we put on the bed ourselves. While we were relieved that at least some solution was found given the situation, it was not a real hotel room or what we paid for.
No refund has been provided to this date 6/18/24
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Date of stay: December 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Do not book here if you have another choice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 24 Jun 2024
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced during your stay at Hotel 27. It is completely unacceptable that your room was given away despite your reservation and payment. We deeply regret the mishandling of your booking and the subsequent issues with the alternative room provided. Rest assured, we take your feedback seriously, and we are addressing this matter with our team to prevent such occurrences in the future. Regarding the refund, we will expedite the process immediately. Please contact our management directly at [hotel27@luxurbanhotels.com] with your booking details so we can resolve this promptly for you. Once again, we apologize for the inconvenience caused and hope to regain your trust in the future. Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I canceled my reservation on January 4 and still have not received my refund it's been 3 months. The cancelation was done 6 months before the check-in date. Even though prepayment was not required, the full amount was charged to my account!!!
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 11 Apr 2024
Dear Meruyerta2016, We sincerely apologize for the inconvenience and frustration you've experienced with your cancellation and refund process. Rest assured, this is not the level of service we aim to provide. We understand the importance of timely refunds and we're actively investigating the issue to ensure it is resolved promptly. Please reach out to our team directly with your booking details so we can expedite the refund process for you. Your patience and understanding are greatly appreciated, and we're committed to making this right for you. Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fellow Travelers
I wanted to share my recent and ongoing experience with booking and canceling a booking at this hotel. I booked a stay for November 2024 through a reliable hotel booking website. Note the Hotel takes the FULL booking amount at the time of booking while offering free cancellation policy up to a few days before the start of your booking. Sadly, I had to cancel my reservation on April 9, 2024. Unfortunately, I have since encountered significant challenges with obtaining a refund from the hotel and am still waiting.
Despite many attempts to reach out via email, I received no response or acknowledgment from the hotel team. When I contacted the booking company, I was informed that the hotel indicated a 15-working-day processing time for refunds. However, it has now been 25 working days, and I have yet to receive any communication or refund confirmation. Mr Gary Romanello, Owner at Hotel 27 By Luxurban please review your customer service!
Given my experience, I would advise others to proceed with caution when booking this hotel. It appears that communication and refund processes may be unreliable, as noted by other travelers. If you choose to book with this hotel, I recommend ensuring clear booking & cancellation terms and exploring alternative options for support in case of unforeseen circumstances.
I wanted to share my recent and ongoing experience with booking and canceling a booking at this hotel. I booked a stay for November 2024 through a reliable hotel booking website. Note the Hotel takes the FULL booking amount at the time of booking while offering free cancellation policy up to a few days before the start of your booking. Sadly, I had to cancel my reservation on April 9, 2024. Unfortunately, I have since encountered significant challenges with obtaining a refund from the hotel and am still waiting.
Despite many attempts to reach out via email, I received no response or acknowledgment from the hotel team. When I contacted the booking company, I was informed that the hotel indicated a 15-working-day processing time for refunds. However, it has now been 25 working days, and I have yet to receive any communication or refund confirmation. Mr Gary Romanello, Owner at Hotel 27 By Luxurban please review your customer service!
Given my experience, I would advise others to proceed with caution when booking this hotel. It appears that communication and refund processes may be unreliable, as noted by other travelers. If you choose to book with this hotel, I recommend ensuring clear booking & cancellation terms and exploring alternative options for support in case of unforeseen circumstances.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Romanello, Owner at Hotel 27 By Luxurban
Responded 13 May 2024
Dear Explorer30131281008, We sincerely apologize for the inconvenience you've encountered regarding your refund. Please rest assured that we take your concerns seriously and are actively addressing the delay in processing refunds. We understand the frustration caused by the lack of communication, and we're working diligently to rectify this issue promptly. We appreciate your patience and understanding during this time. Rest assured, we are committed to resolving this matter and ensuring a positive outcome for you. If you have any further questions or concerns, please don't hesitate to contact me directly at Gary@luxurbanhotels.com. Warm Regards, Hotel 27 Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are nothing like the photos.. Basic, cold and dirty. We arrived and couldn't check in. We returned a few hours later and headed to our room. The website advertises tea & coffee facilities, a safe, TV, desk etc, there was none of this. We had a kitchenette with an out of use sign in the sink, no wardrobe, no kettle, and a bathroom where ther toilet constantly flushed by itself. We had to store our clothes in the drawers and kitchen cupboars. There was an aircon unit in the window, the unit was so noisy when on for the heat. We went down to reception to complain, to be told that the website is wrong as they don't offer any of the facilities advertised. They promised a 20% refund to which we have never received.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks but the new York newspapers says they do house the homeless. It would be helpful if the management answered the question.
I am not a hotel worker, but as far as I know, they do not provide shuttle. I have asked when I´d stay there.
Hi Ramona, you can book the shuttle online or you can catch a shuttle at the airport.
PRICE RANGE
$343 - $663 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the mave hotel new york city, mave new york city, mave hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / NoMad / Manhattan
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hotel 27 By Luxurban
Which popular attractions are close to Hotel 27 By Luxurban?
Nearby attractions include Museum of Sex (0.1 km), Escape the Room NYC (0.3 km), and Madison Square Park (0.2 km).
What are some of the property amenities at Hotel 27 By Luxurban?
Some of the more popular amenities offered include free wifi, express check-in and check-out, and a 24 hour front desk.
Is parking available at Hotel 27 By Luxurban?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel 27 By Luxurban?
Conveniently located restaurants include Bagels & Schmear, Spice Symphony, and Hangawi.
Which languages are spoken by the staff at Hotel 27 By Luxurban?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel 27 By Luxurban?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.2 km), World Trade Center Memorial Foundation (4.2 km), and Governors Island National Monument (6.6 km).