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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#53 of 97 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the historic Hilton Boston Downtown/Faneuil Hall is the ideal blend of old and new. Our stylish renovation brought new luster to our 1920's intimate decor of warm brick, rich woods and brass and added a host of modern comforts and conveniences. The hotel's ongoing commitment to superior service and exceptional standards of excellence earned us the coveted AAA Four Diamond Award year after year. Relax in a spacious guest room with an enchanting view of the city and enjoy period-style furnishings and thoughtful business amenities, including WiFi. Savor classic American cuisine in our hotel restaurant, relax with a book in the library or unwind in our state-of-the-art fitness facility. Hilton Boston Downtown/Faneuil Hall is perfectly situated in the heart of downtown Boston, Massachusetts in the Financial District, one block from Boston's Waterfront, and ten minutes from Logan International Airport
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Vending machine
Walking tours
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English, French, Spanish, Arabic and 4 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
246Restaurantswithin 0.5 km
84Attractionswithin 0.5 km
Contact
89 Broad Street, Boston, MA 02110-3509
Getting there
AquariumBoston T5 min
StateBoston T5 min
Car HireSee all Boston car hire
2841Reviews52Q+A100Room tips
Reviews
Traveller rating
- 1,196
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- 401
- 158
- 129
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Most Recent
We arrived and got greeted immediately and given all information needed for our stay! Everything was beyond comfortable! Ranalda gave us points and was extremely polite! Definitely will come back for another stay!
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Hotel's Favourite
Fantastic hotel from beginning to end. Very clean. Nice size rooms - actually very spacious for a city hotel. Super close to Faneuil Hall and so many great downtown sites. Best of all was the door man, Ed, with the fantastic warm fur hat. We felt taken care of with his great customer service skills. Thanks for a great stay!
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Date of stay: February 2022
2 Helpful votes
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 18 Feb 2022
Thank you so much for taking the time to review your recent stay at the Hilton Boston Downtown. I am delighted to hear that we were on point for your stay! Ed offers such a great sense of arrival to guests and I thank you so much for recognizing him... and his hat!! I do hope that if your travels bring you back to Boston you are willing to consider us your place of stay once again! Warm Regards, -Alan
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We are from NJ and just returned. I wasn't expecting to have such great customer service. All the staff were amazing! Also, peple have complained about rooms being hot, we never had that issue at all!. We stayed in a king suite, and wow it was huge! Our daughter slept in suite area on pull out, and we had the king in a separate room with a door. The actual bedroom was huge too! Amazng view on 15th floor, we had about 6 windows! Fin Point restaurant there is awesome! Great food , modern decor, and not too loud or crowded . Pizzas were excellent! Awesome location great walking distance to just about eveything! Dunkin donuts and Kane Donuts right there around the corner. The Tradesman in the hotel looked great too! No issues with complimentary water, and valet for them to park your car was fast, efficient, and around $57 a day. They had clean beautiful gym, and really cute lounge area in the hotel . For the price it was worth it! Also, amazing with food allergies . Thank you! We would come back!…
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
1. Horrible stay for myself & friend in two rooms. We stayed one night & were both woken up before 9am by housekeeping. I was again woken @ 9:35 by the same person then she walked into my room while I was in the shower & just looked at me. My friend had the sign on her door the whole time yet she had the same problem. I told her the first time we are checking out @ 11:00 & she said OK. I have never had someone knocking on my door before 9am on a one night stay ever. The sink in my room did not drain & the whole room was not clean. The bathroom was also out dated. The TV kept turning itself off while we tried watching the Avs’s playoff game. No one ever came to fix it. My friend had the same problem except along with a dirty room she had mold all around her bath tub. The soda machines were not working so I walked down to the floor below yet all the doors were locked inside the fire stairwell so I had to walk down 15 floors out into the street with only shorts & a t shirt. Apparently there was a problem with the locks & the hotel keys weren’t working. I stay in 30-40 hotels a year & have never ever been locked in a fire stairwell. The people at the front desk when we checked in were nice & gave me 2 free soda’s for having to walk down 15 floors & out into the street with next to nothing on. The staff the next morning not so nice to either one of us. I ate two meals, the dinner was good yet the breakfast was cold & the bacon & toast was burnt beyond eating. I tried leaving a review on there website yet apparently 10 days is too long to be allowed to make a review. No one ever called me back from the hotel from calling twice & I would not suggest ever staying at this hotel. $1,500.00 for 2 rooms for one night should at least get you a clean room with no mold & sinks that drain, a working tv, good room service(if available), not lock you in a stairwell & return a phone call. I was very nice on the phone & there was no reason not to return my call with the exception they do not care about customer service or there customers. The ONLY good part of the hotel was the bellman who helped with our bags when we left. He had great stories told by a true Boston native that had us both laughing all the way to Logan Airport. Other then him the hotel sucked.…
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: We were there on a Monday night & the hotel was not busy. Avoid if you like sleeping, clean...
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Helpful
I was amazed with the level of service that employees provided. I would like to say thank you to Lotfi and Morouane for helping me with parking options and room that worked out perfectly for me. It is very important to have the right people at the hotel solving problems for travelers.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: I came very late but staff was able to help me.
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Helpful
I stay at this hotel frequently as I have friends in the area that I visit. Jack and Lotfi at the front desk are the most professional and helpful staff. I always get the best service! I highly recommend them and this hotel.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
As a Hilton rewards member, I choose the convenient keyless entry to my room so I avoid having to check in at the front desk. The bellhops that we spoke with in front of this historical hotel were nice and accommodating and answered any questions we had. For security reasons, you have to use your keycard or phone to access the elevator which was a nice safety feature. The room was spacious and was cleaned with fresh towels each day. Another nice feature was the windows in the room opened slightly to allow a nice breeze, a feature many hotels no longer use. The best part of this hotel is the location. We were a 5-10 minute walk from most everything we did (Faneuil Hall Marketplace, the wharf or harbor, restaurants, etc.) This hotel is also a stop for the bus ride to take you to the ferry in Cape Cod for Martha's Vineyard which was a plus!…
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Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 2 weeks ago
Thank you for taking the time to review your most recent stay at the Hilton Boston Downtown. I truly appreciate you taking the time to recognize our front of house team; they are so important to your arrival experience and are such amazing team members. Our location really is quite perfect for a Boston adventure and I am delighted you were able to enjoy all our city has to offer! If your travels bring you back to Boston I do hope you will consider staying with us once again! Warm Regards, -Alan
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This is a very convenient location and every staff person we engaged with were pleasant and helpful. But the rooms are dated (some tiles should be addressed in the shower in our room) and the AC was not very efficient. We called as we had the AC turned down low and the temperature was rising (74), and someone was at our door in less than 10 minutes - he spent about 20 minutes with the unit and also replaced the air filter which was in dire need. That did help but we had the AC turned to 64 to get to 71 and that took most of the evening. That being said, the location can't be beat, nor the staff. And fortunately the young adults in the adjoining room returned at 2:30 and settled down by 3am without being obnoxiously raucous in the interim, so that was a relief.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 2 weeks ago
Thank you for taking the time to review your most recent stay at the Hilton Boston Downtown. I am delighted to hear that our staff hit the mark and that you were able to experience our amazing location. The team is the hallmark of the hotel and the location is so spot on for all things Boston. I do apologize for the challenges you had with the A/C and I appreciate you giving us the opportunity to try to correct the issue. That is not what we desire for any guest and I thank you for being so patient and understanding. If your travels bring you back to Boston I do hope you will consider staying with us once again! Warm Regards, -Alan
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My husband and I just returned from several days at the Hilton Faneuil Hall to celebrate our 25th anniversary, and we're so happy we chose this property for our celebration. Every member of the staff welcomed us warmly and offered to help with anything we needed (shout-out to Evander for his tips on using the commuter train to get to Concord!). We cannot say enough about Keith at the concierge desk for helping to make our week extra special; every suggestion he made was spot-on, and we truly appreciated the special touches he added to our stay. Our room was very quiet, clean, and comfortable, and the location was centrally located to everything we wanted to see. We highly recommend this hotel!
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Date of stay: June 2022
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 2 weeks ago
Thank you for taking the time to leave such a lovely review. It was our pleasure to host you for your week long adventure! Meeting guests such as yourselves is what draws us into this industry and I thank you for taking the time to leave such a thoughtful note. Keith and Evander are such wonderful team members and truly understand what customer service is about. I do hope that your travels bring you back to Boston and that you choose to call us home once more! Warm Regards, -Alan
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I stay at this hotel one-to-three times a month for work. It's the only hotel that I stay at when I am traveling to Boston due to the service I receive from the front desk, notably Lotfi Mokrane. He always personally welcomes me when I arrive and checks in with me from time-to-time during my stay to ensure that everything is satisfactory. It is nice to be consistently treated as a valued guest in a world where the quality of service seems to have been diminished elsewhere. The hotel also offers a wonderful coffee shop with great breakfast options as well as a welcoming bar and restaurant with great lunch and dinner options. I highly recommend this property.
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Date of stay: May 2022Trip type: Travelled on business
Value
Rooms
Service
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 4 weeks ago
My apology for my tardy reply but I wanted to take a moment to thank you for leaving this wonderful review! Lotfi is an amazing part of our team and I thank you for taking the time to recognize him. Our F&B options really are a treat and I thank you for recognizing them as well. I hope we continue to be your hotel of choice while in Boston and if you ever need anything while here please do not hesitate to reach out to me directly. Warm Regards, -Alan
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PRICE RANGE
US$295 - US$497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton boston downtown / financial district hotel boston, hilton hotel boston, hilton boston financial district
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
403
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Claim Your Listing Frequently Asked Questions about Hilton Boston Downtown / Faneuil Hall
Which popular attractions are close to Hilton Boston Downtown / Faneuil Hall?
Nearby attractions include Cashunt Boston - Private Games (0.4 km), Boston Crawling (0.4 km), and Boston Harbor Islands State Park (0.3 km).
What are some of the property amenities at Hilton Boston Downtown / Faneuil Hall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton Boston Downtown / Faneuil Hall?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Boston Downtown / Faneuil Hall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Boston Downtown / Faneuil Hall?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Boston Downtown / Faneuil Hall?
Conveniently located restaurants include James Hook & Co., Bostonia Public House, and Boston Chowda.
Are there opportunities to exercise at Hilton Boston Downtown / Faneuil Hall?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Boston Downtown / Faneuil Hall located near the city centre?
Yes, it is 0.4 km away from the centre of Boston.
Are any cleaning services offered at Hilton Boston Downtown / Faneuil Hall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Boston Downtown / Faneuil Hall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Boston Downtown / Faneuil Hall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.