Dreadful service. 20 minutes to check in. 40+ minutes to retrieve car. Wrong parking ticket for car. Worst experience at a Four Seasons that I can remember. Hopefully Covid will not be used as an excuse going forward
My Wife and I were traveling to attend a wedding in Boston. It was the first time we had traveled since the start of the pandemic. As soon as we arrived at the Four Seasons Boston all the concern that I had was completely washed away. They seemed to have all the bases covered. I can not wait to return. Thank you for all you have done to value your guests.
Our family of three (parents + one kid) just spent a fab long weekend staycation at the Four Seasons Boston (overlooking the Boston Garden). We’re Boston-based, and Four Seasons Boston (the one on the Boston Garden) is hands down the best spot in town. Every activity one would want to enjoy on vacation – Newbury and Boylston St. shopping, running along the Charles River, Charles St antiquing, Freedom-Trail walking, Chinatown exploring, North End cannoli eating – is within a few minutes’ walk. It’s super easy to pop back in to the hotel between trips… there’s no dreaded feeling of needing to slog back to the hotel to pick up another layer in the winter, or to change out of uncomfortable new shoes that you had advised your kid (or yourself) against wearing! We stayed in a garden-view executive suite, which had a bedroom with king-size bed, separated from a generous living room by double doors, and TVs in each room. The living room had a sofa that would have been suitable for our kid to crash on, but we were pleasantly surprised to find it was a full-size pull-out (magic for a kid). Beds, including the pull-out, were absurdly comfortable, with crisply pressed, high threadcount sheets we mere mortals only dream of having! We had a good size table for dining (which we used room service, as well as takeout) with a glorious view. And the bathroom was large, with a huge shower that had both waterfall and handheld showerheads. Our six-year old spent much of the weekend luxuriating in the kids-size bathrobe and slippers that she was delighted to discover the moment we’d arrived. Our room had expansive views over the city’s two large parks – the Boston Garden and the Boston Common – and beyond. The ‘garden view’ was well worth the extra few bucks (maybe 30/night) – our perch overlooked the illuminated golden Statehouse dome, lit trees surrounding the Boston Common, and even ice skaters on the Boston Garden’s frozen pond. The view seemed like we were looking at an ever-evolving screen; even at night, I’d wake up thinking, “Surely something’s going on down there,” and take time to peek. Sure enough, one night, I saw an ice skater on the pond, with glow sticks (or something) pinned onto his/her clothing, and waving glowing strands through the air. While we were sold on the hotel’s location, our six-year old’s motivation: the pool. We’ve stayed at other places where COVID precautions made for inflexible protocols (i.e. only one 40-min slot, not matter how few people are using the space), so had called this hotel, ahead of booking, to get the lowdown. Pool time at the Four Seasons Boston is booked in 45-min increments, and we were reassured that the pool time was rarely booked 100% of the day, and they promised flexibility if there were open spaces. Sure enough, on every day we asked, we were able to secure an extra slot or two. Apparently one lane must be left available for residents, but over the course of about eight hours we spent at the pool, there was nobody else there but our family. At one point, we joked that the pool was like having a babysitter + ‘quality activity’ (thinking swim/piano lessons) rolled into one, and we half joked about how we could take that amount off the room rate! We were glad to see the strong wi-fi extended into the pool area. We’re extra cautious about COVID, and the hotel’s precautions reassured us. Of course the rooms and common spaces were all immaculate. On entry to the hotel each day, we took a quick temperature scan, and obtained a different colored wristband. Signs requested limited elevator sharing, and during the rare time while we waited alongside others, people were happy to abide, and let us use it alone. Everyone was masked, unless eating or drinking while generously distanced from others, and hand sanitizer was at the ready in public spaces and refreshed in our room each day. In addition to in-room dining, there’s a small restaurant available for drinks/dinner, the hotel wisely exploited its location on the ballroom floor by scattering a handful of seating areas outside the restaurant, throughout the massive floor between ballrooms. We sat out there, where tables were at least 20’ apart and were the only ones, aside from masked guests occasionally awaiting a table in the restaurant. Eating there felt completely safe, and was a nice change of scenery. We used that same space to enjoy complimentary coffee and mini scones/muffins from the café each morning, and always had the floor to ourselves. Above all, the hotel team really made the experience shine. Within the first day, the entire team at the hotel treated us like their best VIP guests, which made this stay well worth the splurge. Special shout-outs to Ron, whose friendly growl to our tiger-pajama-wearing kid made a friend and started some good conversation. And huge thanks to Willy, who did double duty at the morning coffee bar and later at the pool. He noticed our family speaking with a couple of Spanish words, and warmly spoke a few Spanish words to us each day, igniting our six-year old’s interest in learning and practicing some new words at each meeting. Only downsides: the whirlpool (at the pool) and the gym were closed to hotel guests (but that’s temporary). And (this was our mistake) duplicate names with the other Four Seasons made for a hiccup in food delivery one evening; so if you order takeout, make sure to confirm the address. We’d stay here again in a minute. This staycation was a splurge, but I left wishing I could stay there one weekend a month. What a divine break!…
This was the best ever stay which we had in Boston. Really appreciate the hotel staff's eagerness to serve as per our preferences. Very accomodative team. Rosa Blanco , Lauren Pabn, Nick, Mark and Astrid Marzoca were simply exceptional in delivering their jobs with great promptness and intelligence.
The hotel was amazing - very clean, staff were so friendly, daily health checks for guests (including temperature screens). My two kids (8 and 10), my husband and I all had a wonderful time! It was the perfect post-holiday escape!