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Check in and check out were great. The staff is so friendly and courteous. Coffee in the morning was easy to find and plentiful.
But, the room was dirty. There was hair on the wall of the shower. And the air conditioning was hard to...More
Lets get this out of the way: the Onyx was not my first choice. I used to live inn Boston, and I was looking for a hotel in the Back Bay area. Unfortunately, due to conferences, all the hotels in my preferred area were fully...More
Response from Jessica L, General Manager at Kimpton Onyx HotelResponded 22 May 2018
Thank you so much for sharing your experience with us. Having stayed at the Epic myself, I know the Onyx falls a little short on the amenities and jaw drop affect. But I couldn't' agree more, our staff makes up for that and then some....More
When Kimpton were an independent business they had a talent for making hotels out of buildings that were not really suitable. I guess this is a good example.
The entrance is quite cramped, it’s difficult getting suitcases and carry-ons through the revolving doors and the...More
Stayed here last week for a work trip so didn't spend all that much time in the hotel, and it was a second choice from where we usually stay which was the Westin. However I think next time I'll choose to stay here instead -...More
Thank Grace R
Response from Jessica L, General Manager at Kimpton Onyx HotelResponded 4 days ago
Thanks for the awesome review! Not only do I love that the staff took great care of you and that you found our cozy robe, but that you'll be back! I do want to let you know that we are working with our executive team...More
We only stayed one night..valet parking with fee 👎🏼 rooms are small with pop of color..our first room 1007 had no AC, some much for being an elite IHG member but the front desk moved us (to 803) after we asked👍🏼 wine sampling was offered...More