Convenient hotel downtown. Easy check-in. No water available in lobby for guests. August 2022, today 93° Room was small for a very hefty price. Walls had many nicks and chip marks. Side table broken. No outlet on left side of bed. Curtain torn. Only one bar of soap. One needed for shower, one for sink. Only 3 bath towels for 2 adults. No night light or dimmer in bathroom. Shower head not great. A/C worked well. Bed comfortable.
Our stay at the Nine Zero was a fantastic experience from start to end. Joe, Phil, Ashley, Christian, Sam and the rest of the staff are incredible. They exemplify superior customer service. I have stayed at a lot of IHG properties all over the globe and this staff is consistently the best. The room was clean, restful, inviting and pleasant. The views were amazing. My son slept on the roll up cot and found it to be very comfortable. The king bed was also very comfortable and roomy. I really enjoyed the pillow. The housekeeping staff kept the room in immaculate condition. They were very responsive to our needs. Overall, the Nine Zero felt very clean and safe. The location was wonderful. If you are like us and like to walk, you can get anywhere from there. We felt very safe walking at any hour. The Nine Zero is a terrific place to stay.…
My daughter and I stayed here for a last minute weekend getaway. We arrived quite early but were able to check in and start our day. Our room on the 19th floor had incredible views of the State House, Charles River and skyline. It is nicely appointed and VERY clean. Honestly, I have allergies so I checked vents with a black paper napkin to see if dust circulating might be elevated. There was NO dust anywhere! I slept soundly. Our housekeeper Carrie is to be commended. The front desk staff was very friendly and helpful. Even though there is no concierge service, Liz helped us secure a same day prime time dinner reservation at MARE in the North End. We didn't use the hotel bikes but saw different families using them. The bikes are super nice with helmets and locks provided. Easy walk to Faneuil Hall, North End, Boston Common, Downtown Crossing and Green Line Park Street station.…
Every time we turned on the sink, a loud jackhammer-like noise began and lasted for several minutes…. Could hear the elevator all night as well. Also, the fridge did not work, so our “adult bevs” got warm… no coffee maker. Reported it to the front office and the response was “oh..sorry..” Meanwhile, the valet parking cost $60. Definitely would not recommend at this price point. Not impressed by the problems we experienced or the response.
Arriving at the Kimpton Nine Zero was like stepping back to 2020! The staff on the desk shied away from us and handed us our room keys as if they were explosives. We were informed that the restaurant and bar were still closed ( do they have one?) and that the mini bars were not stocked and in use. So, no breakfast but a cup of coffee in a disposable cup available in the lobby. Perversely, they could do ‘happy hour’ - wine collected from the front desk ready poured into a proper glass. ( surely someone had to touch and wash these?) The photograph of the room which heads up their page is not representative! We booked based on that, bright rooms on a boutique hotel. I’m not sure where that room is?! The rooms my family were given were painted in a dark green and decorated in a vintage theme. They had no ceiling lights and were lit by lamps which made them very dark and gloomy. My son’s room had an outlet and USB port by the desk but ours had 2 outlets hidden behind curtains and not at all near the desk or any surface - no good if you want to do any work or charge devices. The wardrobe had ironing equipment and a robe ( which was nice but seemed at odds with the Covid restrictions on everything else) it also had a light which came on with opening the doors but as our doors did not fit, the light was on permanently so I held the catch in with Elastoplast so that I could sleep. The bathroom was tired and the shower spilled water all over the floor no matter what we did. Decent toiletries though. Checkout was as odd as check in and we had to put the keys in a bowl so the check out person didn’t touch them. The were also not prepared to organise us a taxi to the airport ( we were leaving at 4am so needed to pre-book) and suggested we call Uber or Boston cabs ourselves- quite difficult on a UK cell phone!! Luckily we had an American in our party who was able to call on her phone. The hotel is in a decent location near to the centre. So overall, the hotel is misrepresented, the staff unhelpful - need I go on? I certainly could not recommend it. I have to say, we did love Boston and had a great time otherwise so it made up for it.…
This was one of our first trips planned without friends or family, so we splurged and did some things we hadn't normally done on previouis trips. Staying in a traditional hotel was one of those. We had a 5-day reseravationj to allow us time to explore an area we've never been, and the Kimpton was a perfect place to lay our head at the end of long days. The staff was always friendly and engaging, the atmosphere was stimulating and fun, and the location was convenient for anything and everything. The overall investment was more than what we traditionally spend, so we are thrilled at the value for our expense. We have zero regrets with our choice. It was special.
Last weekend , I treated my office manager to a overnight stay in Boston at the nine zero. What an amazing experience she had! The accommodations, the attention she received from the staff and particularly Wendy , who helped me set the whole thing up, was extraordinary! Wendy followed up with every detail I asked for the room, and as always with Nine Zero, went above and beyond . Thx u !!
For $400 per night, I was expecting a clean room and decent service. We got neither. The floor clearly had not been vacuumed and the surfaces were dusty. The sheets were also heavily starched and were very uncomfortable. Our room was very small and the nearly black walls only contributed to the cramped feeling. There is very little sound insulation from the hallway, elevator and adjoining rooms so it was noisy too. There is annoying club music piped into all of the common areas and the street outside the entrance.
The cost of my reservation was 565.72 USD, but Prior to my visit, the hotel charged me 251 USD as an authorization that was supposed to be return to my account but, until this date, It has not been returned to me. I called to the front desk, and were very rude and didn’t made the effort to help me with my request. Therefore, instead of paying 565 USD, I ended up paying 816 USD. I had a nice stay at the hotel, but with this problem and the difficult to speak to them, I don’t recommend it.
Having booked this hotel, which was fairly expensive at approximately £400 I was extremely disappointed. It is definitely not a 4 star hotel. We arrived around 10pm where we told at check in that there was no restaurant or bar. I have never been to a 4 star hotel where there isn’t a bar or restaurant. We were not offered a drink on arrival, not even a water, there was no tea or coffee facilities in the room. I was told that I couldn’t have any drinks and the only time I was able to get a hot drink was between 7am-10am in the reception area. There was no where else to get a drink or food unless you left the hotel. This was free of charge however it was served in a paper cup. The hotel itself was very tired and definitely not a 4 star hotel. In fact I’d be struggling to rate it as 3 star. The bathroom was also very tired. We called down to guest relations at 7am as we needed to borrow a plug adapter. To be told that they do not have anyone in that department until 08:30am so they couldn’t help us. I borrowed their hair dryer which was useless to say the least. The fridge in our room didn’t work and when I reported this to reception they just didn’t seem to care. The staff were not very attentive and in fact when we was talking to them, asking for recommendations where to go for breakfast, the lady behind reception just didn’t make any eye contact and it seemed like a big ask to make a recommendation. We were booked in for 4 nights but we checked out after 1 night as it was that disappointing. We moved to the Whitney Hotel, which was slightly more expensive but was a class above this hotel. The Whitney is a lovely hotel, staff attentive and definitely a 4 star. I would not recommend The Kimpton, I’ve stayed in nicer premier inns for a fraction of the price. Please don’t waste your money staying here.…
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