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citizenM Boston North Station Hotel
70 Causeway Street, Boston, MA 02114
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4.0
#53 of 96 hotels in BostonLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This is your perfect Boston hotel in an ideal location - citizenM Boston North Station. Find us perched on top of TD Garden Arena, across the street from Boston North Station metro and train. Reach us from the airport by taxi in around 20 minutes. Walk a short distance to Faneuil Hall, Boston Tea Party ships, downtown and other attractions.
All our rooms are packed with tech and comfort, from giant beds to rain showers, and smart TVs with free movies (or stream your own content via the superfast free Wi-Fi). All rooms are deep-cleaned and disinfected after every stay. Control everything from lights to temperature via the beside MoodPad tablet, or with our free app (the app is also your key to contactless stays and free welcome drinks when you book your next stay through it).
In our colourful living room, enjoy books, art and ultra-comfortable Vitra furniture - and remember to check out the sensational view of Boston skyline from our (beautifully furnished) outdoor terrace.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Meeting rooms
24-hour security
Non-smoking hotel
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Location
70 Causeway Street, Boston, MA 02114
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Boston Logan International Airport
4.2 km•
See all flights
Worcester Airport
67.7 km•
See all flights
North Station
2 min•Boston T
Car Hire
72 Restaurants
within 0.5 kilometers
Reviews
4.0
1,135 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The citizenM Boston North Station Hotel garners praise for its exceptional service and prime location near TD Garden and public transport, making it a convenient choice for visitors to Boston. Guests are charmed by the hotel's modern, trendy decor and the vibrant atmosphere of communal areas, although the rooms are noted for being on the smaller side.
While some guests find the hotel to be a good value, others express concerns over the cost versus the provided amenities, despite the overall cleanliness and modern touches.
Location
Convenient
Atmosphere
Stylish
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Efficient
Amenities
Well-appointed
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Detailed Reviews
I stayed here on a business trip recently as it was recommended by a colleague because it was close to her house. The room was very clean. The technology was great....until it didn't work. The iPad would stick from time to time and once was when I needed to turn off the alarm. It wasn't pleasant to not be able to turn off the tv any other way than through the iPad.
The bed was very comfortable but again only for 1 person. I did request extra pillows as it only had two when I arrived and they came quickly. On three sides the bed is surrounded by walls so this would make it difficult for a second person to get out of bed in the middle of the night if they were closer to the window.
The bathroom is tiny. The shower was very nice with the rain shower option but only had one combined shampoo/body wash. There was no conditioner (note for those that really need it- you need to pack it). The "bathroom" was just a toilet and a shower and the sink was out in the open room. I do believe there was a curtain you could shut but it would give you zero privacy if you needed it.
Everyone was very friendly and nice. The food downstairs was sub-par. And you have to order hot food to get a drink so a lot of food was wasted as it was clearly just microwaved (I think it could have been decent if it was oven baked or even fried for a majority of "hot" appetizers but the soft/microwaved items were not worth eating).
I would not stay here again but I am admittedly more of a luxury hotel traveler. I would spend more to get more space and a more traditional hotel room. But for a solo traveler that doesn't want/need a ton of space it is a decent choice. Tons of restaurants to walk to and right next to TD Garden.
The bed was very comfortable but again only for 1 person. I did request extra pillows as it only had two when I arrived and they came quickly. On three sides the bed is surrounded by walls so this would make it difficult for a second person to get out of bed in the middle of the night if they were closer to the window.
The bathroom is tiny. The shower was very nice with the rain shower option but only had one combined shampoo/body wash. There was no conditioner (note for those that really need it- you need to pack it). The "bathroom" was just a toilet and a shower and the sink was out in the open room. I do believe there was a curtain you could shut but it would give you zero privacy if you needed it.
Everyone was very friendly and nice. The food downstairs was sub-par. And you have to order hot food to get a drink so a lot of food was wasted as it was clearly just microwaved (I think it could have been decent if it was oven baked or even fried for a majority of "hot" appetizers but the soft/microwaved items were not worth eating).
I would not stay here again but I am admittedly more of a luxury hotel traveler. I would spend more to get more space and a more traditional hotel room. But for a solo traveler that doesn't want/need a ton of space it is a decent choice. Tons of restaurants to walk to and right next to TD Garden.
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Date of stay: November 2020Trip type: Travelled on business
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at citizenM Boston North Station Hotel
Responded 18 Nov 2020
Hi citizen alel_stl We appreciate you taking the time to review your recent stay! Thank you for acknowledging our fantastic location at Boston North Station/TD Garden. We strive to welcome our guests to a clean and comfortable space. We are so sorry that the room did not meet your expectations. Our rooms are compact, but we decided on functionality over space to ensure our rooms are full of the essentials. Our XL beds are super comfy. As for positioning, we also suggest placing the pillows by the window. We leave the decision up to you, so you can choose depending upon your personal preference. We also apologize for the inconvenience that we need require a food purchase to consume alcohol. Unfortunately, due to the pandemic, we must follow the guidance of the Commonwealth of Massachusetts. Thanks again for the feedback, as we utilize it to improve the guest experience. We hope you are open to returning to citizenM in the future, and giving us another try. Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you’re looking for a super clean, high tech or “smart” room in a small space with everything you need in the perfect location to take in an event at TD Garden this is it! You can even walk to Faneuil Hall easily too.
The room itself is small but very different than your average hotel room. You control everything from your iPad right in bed if you want! The mood lighting, climate control, blinds and television controls are right at your fingertips. The place is very different, classy, artsy and sexy! We visited the bar and outdoor patio which was beautiful with an awesome view of the city. Every inch of this place is cared for and super clean!
The blackout shades are great and the mood music on the television helped us drift to sleep even on a loud street. We loved our experience at this hotel and can’t wait to return!
The room itself is small but very different than your average hotel room. You control everything from your iPad right in bed if you want! The mood lighting, climate control, blinds and television controls are right at your fingertips. The place is very different, classy, artsy and sexy! We visited the bar and outdoor patio which was beautiful with an awesome view of the city. Every inch of this place is cared for and super clean!
The blackout shades are great and the mood music on the television helped us drift to sleep even on a loud street. We loved our experience at this hotel and can’t wait to return!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justine Mahan, General Manager at citizenM Boston North Station Hotel
Responded 5 Oct 2021
Hi Karla H We appreciate you taking the time to review your recent stay at citizenM! Thank you for acknowledging our great location at Boston North Station! We are centrally located, and just a short walk from so many tourist attractions. Our terrace offers beautiful views of the Boston skyline and a great place to unwind and relax! We are truly happy that you enjoyed your time at citizenM Boston, and look foward to welcoming you back soon! Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We had a wonderful stay here for a long weekend. The hotel is super conveniently located that we walked to almost everywhere around Boston (the Boston Common, public garden, the aquarium, Back Bay, Chinatown, Fort Point, North End, Charlestown, the financial district, etc.) except when we were tired of walking. Little Italy in the North End neighborhood is very close. The subway stop is a block away. It's right next to TD Garden, which is the stadium for the Celtics and the Bruins. And during our stay, there was a game there every night so the crowds outside were a bit crazy; however, you don't hear them at all inside the hotel if you want to avoid them. The facility is really clean and modern and we especially liked that each room has a central control iPad that allows you to adjust the lighting, blinds, temperature and everything else at your fingertips, without having to move much physically. The room is small but has a modern decor and the bed is super comfortable. We stopped by the main floor every morning and evening to grab coffee or a bite and there's plenty of seating that's perfect for hanging out. We enjoyed the hotel staff as well and everyone at the concierge seemed very friendly and helpful, ready to greet us every time we walked by. The cleaning staff on site worked hard to keep everything clean as well. We definitely noticed how carefully they were scrubbing and everything whenever possible.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justine Mahan, General Manager at citizenM Boston North Station Hotel
Responded 2 Jun 2021
Hi citizen Beccaxby We appreciate you taking the time to review your recent stay. Thanks for acknowledging our great location in Boston North Station, as well as our team of super friendly ambassadors who ensure you enjoy every minute of your time with us! So happy that you enjoyed your experience at citizenM and look forward to welcoming you back in the future! Kind Regards citizen Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is confusing and trying way too hard to be ‘cutsie’ and ‘eccentric’ but they fail with wayyyyy too much extra and way too little real-ness. There was no sheets so I really hope they take that duvet cover off the bed and wash it before the next person gets there. And they have makeup remover pads next to the sink and they are just really fuzzy cotton pads that are dry. It was so annoying. Trying to be cute. But, again, failed.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMM, Manager at citizenM Boston North Station Hotel
Responded 22 Jan 2020
Hi nickyblanchette We appreciate you taking the time to review your recent stay. We are sorry for the inconvenience you experienced in your guest room, as we strive to welcome our guests to a clean and comfortable space. Your feedback is much appreciated as we positively look to improve and refine our product and our service. We hope you will give us another opportunity in the future. Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I personally would not stay at a citizenM hotel again, but it might be an okay fit for certain travelers who are on a budget or looking for a weird hotel stay.
I was fine with the small room, and there were things about the concept I enjoyed. Bed was comfortable, and I slept great. However, my interactions with the staff at this hotel were downright terrible.
Here's a quick run down of some of the gripes I had during stay:
1. Not fifteen minutes after checking in, an evacuation alarm begins to sound. One "ambassador" comes over and tells me that this happens all the time and not to worry. Then another "ambassador," presumably a more senior one, comes over and argues with the other ambassadors. Finally, the more senior ambassador comes over and rudely barks at us that we need to leave the building. So we evacuate ....
2. The next morning I am awoken to an announcement that they are about to begin testing the evacuation alarm system. This test went on for about an hour.
3. I brought a bagel into a conference room where I was trying to get some work done. Apparently, this is against the rules -- never heard of a hotel lobby that doesn't allow outside food, and there was no signage about this, but okay... I learned that I broke the rules when an "ambassador" came over to interrupt an important call I was on, insisting that I "hide" the bagel so he doesn't "get in trouble with his manager." This bagel was an EMERGENCY for this guy, who seemed to have no awareness of how to politely speak to a guest of the hotel. Instead, he wound up grabbing the bagel away from me and throwing it out.
4. There are no coffee makers in the room, so you either need to leave the hotel for coffee (which you can't bring back into the lobby) or purchase it in the lobby for about $3 for a small cup (plus tip, of course).
5. Both check in and check out are done at a kiosk, which is honestly fine, but not with a hoard of "ambassadors" standing around you having loud, obnoxious conversations with each other.
6. Everything about this hotel is downright weird. Prepare to be very confused a lot of the time. Just one of many examples: In the shower there are two giant bottles labeled "shampoo" (one called AM and one called PM), but no shower gel, no soap, no conditioner, etc. I called down to inquire, and the person who answered told me that the shampoo could also be used as body wash...
It was just a really weird, unpleasant experience.
I was fine with the small room, and there were things about the concept I enjoyed. Bed was comfortable, and I slept great. However, my interactions with the staff at this hotel were downright terrible.
Here's a quick run down of some of the gripes I had during stay:
1. Not fifteen minutes after checking in, an evacuation alarm begins to sound. One "ambassador" comes over and tells me that this happens all the time and not to worry. Then another "ambassador," presumably a more senior one, comes over and argues with the other ambassadors. Finally, the more senior ambassador comes over and rudely barks at us that we need to leave the building. So we evacuate ....
2. The next morning I am awoken to an announcement that they are about to begin testing the evacuation alarm system. This test went on for about an hour.
3. I brought a bagel into a conference room where I was trying to get some work done. Apparently, this is against the rules -- never heard of a hotel lobby that doesn't allow outside food, and there was no signage about this, but okay... I learned that I broke the rules when an "ambassador" came over to interrupt an important call I was on, insisting that I "hide" the bagel so he doesn't "get in trouble with his manager." This bagel was an EMERGENCY for this guy, who seemed to have no awareness of how to politely speak to a guest of the hotel. Instead, he wound up grabbing the bagel away from me and throwing it out.
4. There are no coffee makers in the room, so you either need to leave the hotel for coffee (which you can't bring back into the lobby) or purchase it in the lobby for about $3 for a small cup (plus tip, of course).
5. Both check in and check out are done at a kiosk, which is honestly fine, but not with a hoard of "ambassadors" standing around you having loud, obnoxious conversations with each other.
6. Everything about this hotel is downright weird. Prepare to be very confused a lot of the time. Just one of many examples: In the shower there are two giant bottles labeled "shampoo" (one called AM and one called PM), but no shower gel, no soap, no conditioner, etc. I called down to inquire, and the person who answered told me that the shampoo could also be used as body wash...
It was just a really weird, unpleasant experience.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenMM, Manager at citizenM Boston North Station Hotel
Responded 18 Mar 2020
Hi dccannon88 We appreciate you taking the time to review your recent stay. We apologize that our concept did not meet your expectations. Thank you for acknowledging our super comfy XL beds, as we strive to welcome our guests to a clean and comfortable space. I apologize for the disturbance caused by the fire alarm. Unfortunately, work is still being completed in the complex. We try to minimize the inconvenience to our guests as much as possible, as your safety and security is our top priority. We positively welcome all guest feedback in an effort to improve and refine our product and our service. We will utilize this feedback as a learning opportunity with our ambassadors, as they continue to learn and grow. We hope you will join us again, and we have the opportunity to not only meet your expectations, but exceed them! Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff managed to get this hotel such a bad review, despite the citizenM design, rooms and location.
We will return to the citizenM in Amsterdam, but this trip to Boston was not what we had hoped for.
Front desk staff is utterly incompetent and useless, seems nobody knows anything, not interested in helping
or caring that guests have a good experience, but chatting with each other.
The only thing they do right away without delay is charge you, but when it comes to following up on things- nothing. It seems they do not want to have any guests on the 4th floor either, as they have freezing temperatures
(we both have a cold now!!), and play annoying loud music.
Very hypocritical covid-rules, some staff do not wear the masks, e.g. cleaning staff does not when they
clean the rooms, but they do not allow you to eat your own food in the general area to make you
buy their food. The food options are very limited- they did not have half the things on the menu available.
We will return to the citizenM in Amsterdam, but this trip to Boston was not what we had hoped for.
Front desk staff is utterly incompetent and useless, seems nobody knows anything, not interested in helping
or caring that guests have a good experience, but chatting with each other.
The only thing they do right away without delay is charge you, but when it comes to following up on things- nothing. It seems they do not want to have any guests on the 4th floor either, as they have freezing temperatures
(we both have a cold now!!), and play annoying loud music.
Very hypocritical covid-rules, some staff do not wear the masks, e.g. cleaning staff does not when they
clean the rooms, but they do not allow you to eat your own food in the general area to make you
buy their food. The food options are very limited- they did not have half the things on the menu available.
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Date of stay: April 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justine Mahan, General Manager at citizenM Boston North Station Hotel
Responded 27 May 2021
Hi anitnerolfi Thank you for taking the time to review your recent stay. We apologize we did not meet your expectations. We positively welcome all guest feedback in an effort to improve and refine our product and our service. We will utilize this feedback as a learning opportunity with our ambassadors, as they continue to learn and grow. We hope you will join us again, and we have the opportunity to not only meet your expectations, but exceed them! Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the best hotel experience I've ever had. The check in and check out experience was very smooth and easy. The room was very comfortable and clean (hardwood rather than some questionable hotel carpet) and I enjoyed the modern design. My flight got delayed, so I had to stay an extra day, and it was easy to book another night for the same good rate even though I had already checked out. Getting extra pillows was fast and easy both times, as the service was very good. The location right above North Station was perfect for getting around the city, going to different offices, and meeting up with people for my business trip. I also liked the option to not have my room cleaned daily (I'm not that dirty, really!) because it made it feel like the room was my space for the week. I would stay here again.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My first time in a Citizen M hotel. 2 nights, great experience. Reasonable price, room not big but fully equipped, well appointed and designed, very clean and very comfortable bed.
I loved their tablet with which you can lift or lower the blinds/curtains, adjust the intensity of the lights in your room and also shower (!), and of course select the tv channels or movies you want to watch like a remote control.
is both discreet and friendly.
This is what I call a feel good hotel.
The only negative point of this hotel located downtown is they don't have parking and the public parking near the hotel is VERY expensive ($45 to stay overnight). Clients should have a special price.
I loved their tablet with which you can lift or lower the blinds/curtains, adjust the intensity of the lights in your room and also shower (!), and of course select the tv channels or movies you want to watch like a remote control.
is both discreet and friendly.
This is what I call a feel good hotel.
The only negative point of this hotel located downtown is they don't have parking and the public parking near the hotel is VERY expensive ($45 to stay overnight). Clients should have a special price.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justine Mahan, General Manager at citizenM Boston North Station Hotel
Responded 30 Jun 2021
Hi slugoune We appreciate you taking the time to review your recent stay. Thank you for acknowledging our clean and comfortable rooms! Our rooms are compact, but we decided on functionality over space to ensure our rooms are full of the essentials. We apologize for the frustration you experienced parking your vehicle. Our ambassadors are more than happy to recommend various parking facilities in the area. We look forward to welcoming you back in the future! Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having stayed at the Citizen M in Amsterdam, we decided to grab a room at the local one to get out of our house for our anniversary.
Superficially, the CM in Boston is almost exactly the same as the one in Amsterdam. Same room (more or less), same cafe, same "living room" area, same concierge, etc.
All of the good things about the room apply: Giant bed, tablet control over almost everything (you can use the hotel's app as well and do it from your phone), soundproof, awesome TV (though, see caveat below), and very interesting bathroom/shower configuration (different from Amsterdam, but still pretty cool).
So, that much is good. A few things were not so good: There are no luggage carts, and the nearest parking is a block away. This means you have to leave your car in a limited parking area, while you make multiple trips up to your room with your stuff. I can understand that maybe they don't want to deal with carts in the Covid environment (having to sanitize after every use), but other hotels manage, and considering that at the Boston location, you have to navigate two sets of elevators, the luggage issue is a real thing.
Second: You can stream to the TV from a phone or tablet, but you can't do it from a laptop unless you have an HDMI cable with you, and you call the manager to get the remote which will let you switch the input on the TV. Now, it's to their credit that they'll actually let you do this. Some hotels won't. But it's far too cumbersome and kludgy to be a good solution. Streaming to a smart TV is easy. They've made it significantly more complicated than it needs to be. The manager said that they're working on a solution.
Third, there's no real way to turn on the light in the bathroom without turning on the lights in the rest of the room. This means that you run a pretty chance of waking up your partner when you get up in the middle of the night to go.
I'm not sure if this constitutes a "bad" thing, per se, but the concierges in Amsterdam seemed to be a lot more helpful. I'm chalking this up to maybe a difference between Dutch and American work ethics, but the concierge was one of the things that made the CM in Amsterdam really stand out. Having said all that, I don't want to leave anyone with the impression that this is a bad hotel or that the staff were unhelpful or anything. They were very helpful. The staff in Amsterdam just set a standard that Americans might not be able to pull off.
And also, of course, we're here in the middle of the pandemic, and there don't seem to be many guests here, which I'm sure makes the staff feel like there's not much to do, so I can cut them some slack there. At times it almost seems like we've got the whole hotel to ourselves, which is nice, though I wish I could turn the heat up in the "living room," and put some better music on.
On the whole, it's very nice here. The parking/luggage issue should really be addressed, and the TV streaming situation needs to be fixed, but apart from those two things, it's great.
Superficially, the CM in Boston is almost exactly the same as the one in Amsterdam. Same room (more or less), same cafe, same "living room" area, same concierge, etc.
All of the good things about the room apply: Giant bed, tablet control over almost everything (you can use the hotel's app as well and do it from your phone), soundproof, awesome TV (though, see caveat below), and very interesting bathroom/shower configuration (different from Amsterdam, but still pretty cool).
So, that much is good. A few things were not so good: There are no luggage carts, and the nearest parking is a block away. This means you have to leave your car in a limited parking area, while you make multiple trips up to your room with your stuff. I can understand that maybe they don't want to deal with carts in the Covid environment (having to sanitize after every use), but other hotels manage, and considering that at the Boston location, you have to navigate two sets of elevators, the luggage issue is a real thing.
Second: You can stream to the TV from a phone or tablet, but you can't do it from a laptop unless you have an HDMI cable with you, and you call the manager to get the remote which will let you switch the input on the TV. Now, it's to their credit that they'll actually let you do this. Some hotels won't. But it's far too cumbersome and kludgy to be a good solution. Streaming to a smart TV is easy. They've made it significantly more complicated than it needs to be. The manager said that they're working on a solution.
Third, there's no real way to turn on the light in the bathroom without turning on the lights in the rest of the room. This means that you run a pretty chance of waking up your partner when you get up in the middle of the night to go.
I'm not sure if this constitutes a "bad" thing, per se, but the concierges in Amsterdam seemed to be a lot more helpful. I'm chalking this up to maybe a difference between Dutch and American work ethics, but the concierge was one of the things that made the CM in Amsterdam really stand out. Having said all that, I don't want to leave anyone with the impression that this is a bad hotel or that the staff were unhelpful or anything. They were very helpful. The staff in Amsterdam just set a standard that Americans might not be able to pull off.
And also, of course, we're here in the middle of the pandemic, and there don't seem to be many guests here, which I'm sure makes the staff feel like there's not much to do, so I can cut them some slack there. At times it almost seems like we've got the whole hotel to ourselves, which is nice, though I wish I could turn the heat up in the "living room," and put some better music on.
On the whole, it's very nice here. The parking/luggage issue should really be addressed, and the TV streaming situation needs to be fixed, but apart from those two things, it's great.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Rooms are VERY small. Be prepared for this.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justine Mahan, General Manager at citizenM Boston North Station Hotel
Responded 8 Dec 2020
Hi JoeMBoston We appreciate you taking the time to review your recent stay, and are so happy that you enjoyed your experience in Amsterdam that you decided to visit us in Boston North Station! We apologize for the inconvenience you experienced with parking your vehicle. citizenM does not provide overnight parking, however, our ambassadors are happy to recommend several parking facilities in the area for you to choose from. We will certainly share your feedback with both our Maintenance and Tech teams, as it is much appreciated, as we continuously look to improve our product and our service. We always strive to welcome our guests to our clean and comfortable space and utilize the living room as a space to rest and relax. We will certainly check our playlist to ensure we have a variety of music for all to enjoy! We look forward to welcoming you back to any of our citizenM locations in the future! Kind Regards Justine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before I stayed at the Boston property, I have been dying to stay and try out CitizenM hotels. After staying at the Boston property, its official, I am hooked!!!! I just love this hotel and this hotel fits me and gets me. The hotel really holds up to its concept of affordable luxury, chic European minimalism, and Millennial-travel savviness.
The highs:
• Great location in the West End of Boston, which means the great restaurants of the West End and the North End are steps away; it is adjacent to North Station, and very close by walking and car to South Station, close to beautiful parks, and good shopping.
• The bed is soooo comfy and the size of the bed does not make it easier for one to get out of bed.
• The room is appointed very well in terms of chic minimalism-even though the room is not big in terms of size but its works very well. There is a small fridge, a table to do some work, a small comfy bench to entertain guests, a kimode that has a shower stall that changes colours, small open wardrobe, a huge ass drawer under the bed that can be utilised to store full sized luggage or more clothes, and the control pad that allows a guest to control the functions of the room, which is awesome.
• The amazing view from the bed, which has me adored at the fact that I can look out at the Boston skyline for days on end!
• The 4th floor is just like walking through a pop culture wonderland with the various art pieces and furniture that really makes this brand one of a kind. Also, the bar makes spot on drinks with great balance and the 4th floor really feels like a chic, luxurious, non-pretentious living room I wish I had.
• Lastly, the crew/employees are friggin awesome and are so friendly. Every time, I encountered an employee, they were always so warm, friendly, gracious, and genuine. I have always appreciated the great customer service the employees have provide to myself and to other guests. They really hire amazing individuals whom care and love what they do (I hope they are treated well by their management and company).
I just love it here and any time I come to Boston I try to stay here and recommend this property to friends and family that arrive into Boston for a getaway. This is my go to hotel and will be staying here for many visits and trips to come!
The highs:
• Great location in the West End of Boston, which means the great restaurants of the West End and the North End are steps away; it is adjacent to North Station, and very close by walking and car to South Station, close to beautiful parks, and good shopping.
• The bed is soooo comfy and the size of the bed does not make it easier for one to get out of bed.
• The room is appointed very well in terms of chic minimalism-even though the room is not big in terms of size but its works very well. There is a small fridge, a table to do some work, a small comfy bench to entertain guests, a kimode that has a shower stall that changes colours, small open wardrobe, a huge ass drawer under the bed that can be utilised to store full sized luggage or more clothes, and the control pad that allows a guest to control the functions of the room, which is awesome.
• The amazing view from the bed, which has me adored at the fact that I can look out at the Boston skyline for days on end!
• The 4th floor is just like walking through a pop culture wonderland with the various art pieces and furniture that really makes this brand one of a kind. Also, the bar makes spot on drinks with great balance and the 4th floor really feels like a chic, luxurious, non-pretentious living room I wish I had.
• Lastly, the crew/employees are friggin awesome and are so friendly. Every time, I encountered an employee, they were always so warm, friendly, gracious, and genuine. I have always appreciated the great customer service the employees have provide to myself and to other guests. They really hire amazing individuals whom care and love what they do (I hope they are treated well by their management and company).
I just love it here and any time I come to Boston I try to stay here and recommend this property to friends and family that arrive into Boston for a getaway. This is my go to hotel and will be staying here for many visits and trips to come!
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No. They disable the source button on the remote and mount the TV in a way that blocks guests from accessing an HDMI port. Surprisingly tech-restrictive for a hotel that wants to give off high-tech atmosphere. I went to front desk for help and they confirmed that this is how their room setup was intended. You can Chromecast and apple airplay but that isn't helpful to anyone needing to plug in devices that cannot be cast. (Aka a Nintendo switch or anything like that)
Frig was small. fits a few bottles of water or cans of beer. Barley fit one bottle of wine sideways. Im not sure about the coffee maker I went down to the lobby for a coffee.
Small fridge no microwave and I think it was 19$ for breakfast buffet
"No ironing facilities in rooms, instead they have an "ironing room". Plan ahead as it takes time for the equipment to heat up and just one per floor "Read full review
"The desk/workspace is very small. One draw, Small closet. Small dorm size refrigerator and safe in room."Read full review
"Be aware of the bed situation with it being against the wall so prepare to climb over the bed to get to the side nearest the wall."Read full review
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PRICE RANGE
$302 - $749 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
272
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCITIZENM BOSTON NORTH STATION HOTEL | UPDATED 2024 Reviews & Price Comparison (MA) - Tripadvisor
Frequently Asked Questions about citizenM Boston North Station Hotel
Which popular attractions are close to citizenM Boston North Station Hotel?
Nearby attractions include TD Garden (0.1 km), Leonard P. Zakim Bunker Hill Bridge (0.4 km), and The Sports Museum (0.1 km).
What are some of the property amenities at citizenM Boston North Station Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at citizenM Boston North Station Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Boston North Station Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM Boston North Station Hotel?
Conveniently located restaurants include Regina Pizzeria, Tavern in the Square, and Filippo Ristorante & Bar.
Are there opportunities to exercise at citizenM Boston North Station Hotel?
Yes, guests have access to a fitness centre during their stay.
Is citizenM Boston North Station Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Boston.
Does citizenM Boston North Station Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to citizenM Boston North Station Hotel?
Many travellers enjoy visiting Bites of Boston Food Tours (1.5 km), The Printing Office of Edes & Gill (0.6 km), and Old North Church & Historic Site (0.6 km).
Does citizenM Boston North Station Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is citizenM Boston North Station Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.