This hotel could be lovely, it’s in a convenient location, and has a beautiful lobby cafe and restaurant bar, but the execution is all off. None of the phone extensions actually work. No big deal but I’m making a list here :) The staff at the rooftop bar (or at least my bartender, maybe others are different) was stand offish and cold. “Valet” involves calling the front desk and waiting 30 minutes for you car. Room service is closed “because of Covid” yet no one appears to care about Covid in the hotel. Breakfast at the hotel offers a steam tray of old eggs and sausage, prepackaged cereal and toast. $19 bucks flat. Room didn’t come stocked with all the toiletries. Rooms are very small. BUT! The AC works well.
Rooftop Restaurant bartender was extremely rude…. Went elsewhere as they did not want my money, would not ever stay here again because of treatment by the bartender today. Cambridge itself gorgeous. Once did not have valet attendant but was compensated for the wait. Otherwise staff was great except for the restaurant.
Directly across the street from the "T" Broadway Stop so very easy to get to and from. This is one of the "upper" Choice Hotels I've stayed in. While it is nicer and modern, it still has that "Choice" hotel feel. For example, I requested more towels and toiletries, while a downtown location, I would expect them to bring these items to my room, the hotel staff (while very friendly) told me to travel down to the front desk to pick up the items, as I would at another "Choice hotel." Just don't be fooled by the downtown, modern style. As for the hotel itself, the room was the "standard" downtown Boston size, maybe a tab on the smaller size. But the view was amazing, and very walkable to some amazing spots for food and drink. And as I've mentioned before, directly across the street from the "T" so easily accessible for tourist or business needs. I would stay again.…
They cancelled our 4 x rooms, 6 nights booking with only 48hrs notice! We booked them 6 months earlier on a non-cancellable/refundable deal. Seems this only works one way, i.e. in their favour!! They didn't budge & didn't come up with any alternatives. We eventually got our money back, but in the meantime we fortunately had the spare cash to pay for another hotel, which cost twice as much! What if we hadn't had the spare cash!!??
Terrible experience. Had booked this downtown location as it was near our office. Arrived off a long haul flight only to be told in reception that they had overbooked myself and 40 others. Deputy manager kept apologising but they clearly had no contingency in place. No effort appeared to be made to look for nearby alternatives. They had rebooked me Quincy and informed me it was approximately 20 mins away but actually was 45 mins away in traffic from my downtown required location. Leading to a 90 min daily commute for a short business trip.
We had booked this hotel months ago, showed up today and they had canceled our reservation because they were over booked. We booked months ago, before they were over booked, but they canceled our reservation. What kind of reputable place does this? If you are hoping to book a hotel that will stand by what they have done, forget this place.
We stayed at the Cambria Hotel Boston, Downtown South Boston for one night. An Uber ride from the airport was $27. The front desk staff were very welcoming. The hotel is very modern & clean. There are several restaurants nearby & the Cambria is across the street from the Red Line T station. We walked to the Boston Common, it is about a mile. Tip….we came in late & my husband tried to close the blinds but he couldn’t find them. Needless to say, we were awakened early the next morning when the sun came up. I looked a behind the curtain & saw a blind at the top that was plugged in to an outlet. I looked all over & found the switch for the blind by the door going in to the room. We had drinks & wings at the hotel’s restaurant. The wings looked amazing but had a strange taste, the drinks were not very good, the service was not good either & it was very expensive. We stayed at the Cambria for two nights at the end of our road trip. We were in room 819 & it was VERY small, nothing like the room we had 12 days ago. There was not even room to open one suitcase & we had 2 suitcases & a carry on bag since we were on a 14 day trip. There was not a luggage rack in our room but there would not have been anywhere to put it. So, I am giving the hotel a 5 for our first stay & a 3/4 for our 2nd stay.…
In town for Boston Marathon, when hotel prices across the board are grossly inflated. Being from Canada, we told them at check in that we wanted to pay with US cash, to avoid exchange & credit card fee. They advised us it was no problem & made a note in our portfolio. We checked again with them the night before check out, asking if we could pay then. Were told that we had to wait for the last night to post. We paid cash at check out only to discover that they had already billed our credit card. While they did refund it, both transactions posted, resulting in a net $55 CDN loss due to credit card fees/exchange. We have tried three times since by phone and email to have them rectify this and they have been unresponsive. We have escalated the dispute to the credit card company. Bottom line, I would avoid this hotel due to indifferent/unhelpful staff. Even without this, what you get is not worth the price.…
It was $100 a night and I stayed for two nights with a Gilt City voucher. So, it was a descent deal. It's an attractive enough hotel, only two years old, and the staff are friendly. The large bar area looked like it was hopping. It's in a good location: one stop from South Station on the Red Line which transverses my old stomping ground. The Fox and Knife is half a block down, as are a few coffee places. Another block down is a wine shop. The gym is well enough equipped. But, its in a highway traffic triangle, so it's rather noisy. Also, the walls are thin, so I could over hear some patrons' dramas.
I was a guest at Cambria Hotel, from 24-29 March 2022. Once I arrived at the hotel, I was presented to the front desk for check-in, and I met Mr. Daivd McKeon (Assistant General Manager), who is a very kind, elegant, professional person. I was quite happy with his distinguished hospitality. During my stay, I realized that the front desk team, Ms. Janilce, Ms. Klei, and Ms. Gaby, are very helpful and supportive of whatever requests from the customers. I appreciate as well the good service of the housekeeping. The location of this hotel is quite near, either to the city center or the main Boston Convention Center. The price for the hotel is quite reasonable compared to other hotels at the same level. Many thanks to the front desk team of Cambria Hotel and to the housekeepers who made my stay very comfortable.…
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