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AC Hotel by Marriott Boston Downtown

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Traveller (186)
Room & Suite (93)
Videos (1)
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About

#38 of 95 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice

If you’re looking for a trendy hotel in Boston, look no further than AC Hotel by Marriott Boston Downtown.

Nearby landmarks such as Acorn Street (0.9 mi) and Faneuil Hall Marketplace (1.1 mi) make AC Hotel by Marriott Boston Downtown a great place to stay when visiting Boston.

Rooms at AC Hotel by Marriott Boston Downtown provide a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

In addition, AC Hotel by Marriott Boston Downtown offers a fitness center and a lounge, which will help make your Boston trip additionally gratifying. And, as an added convenience, there is parking available to guests.

While visiting Boston, you may want to try some filet mignon at one of the nearby restaurants, such as Legal Sea Foods, Top of the Hub, or Atlantic Fish Company.

Should time allow, Freedom Trail, Newbury Street, and Boston Tea Party Ships & Museum are some popular attractions that are within walking distance.

The staff at AC Hotel by Marriott Boston Downtown looks forward to serving you during your upcoming visit.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

225 Albany Street, Boston, MA 02118-2201
AC Hotel by Marriott Boston Downtown
557Reviews12Q+A99Room tips

Reviews
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Traveller rating
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Raf C wrote a review Oct 2023
5 contributions7 helpful votes
Nice building, friendly staff, convenient location but…road noise next to highway unbearable. I should have known when walking into room there is a white noise machine and a card explaining the ear plugs on desk are for your comfort. They need to totally redo the exterior windows and walls if they want repeat business travelers otherwise folks will be like me - one and done.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 15 Oct 2023
Dear Raf C, Thank you very much for your feedback. I am extremely happy that the staff did a great impression on you and you enjoyed the location. I understand your point of view regarding the noise. We are deeply sorry for the inconvenience. We hope to welcome you again and will be pleased to have a room ready for you on the Whole Food Side. All the best Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shaun C wrote a review Oct 2023
2 contributions
This is hands down the BEST hotel in Boston! Clean, safe, great location, and the friendliest staff all around! Highly recommend this hotel to anyone traveling to Boston. 15 minutes from Logan, nice 15 minute walk to the Charles River, back bay, and very accessible via cab/ ride share anywhere else.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 15 Oct 2023
Dear R3643GShaunc, Thank you so much for this amazing feedback. I am very proud and happy to share your words with the team. It is highly appreciated. We cannot wait to welcome again you at the hotel. SIncerely Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maria m wrote a review Oct 2023
Toronto, Canada1 contribution
Stayed as a family for 2 nights (5 people in 2 rooms), the hotel location is good, the condition of the rooms is very good, and the rooms are large and modern. Both rooms were not cleaned after the first night, water was not supplied, and there was very rarely coffee in the lobby. In conclusion, the hotel is in very good condition, but management suffers.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 11 Oct 2023
Dear mariamN2267NI, Thank you so much for taking the time to share your experience with us. We are delighted to know that you enjoyed the location of the hotel and the design / size of our rooms. On the other hand, I sincerely apologize for falling short on your expectations. We respect the Marriott Standard for housekeeping, every other day. However our housekeeping team is more than happy to accommodate daily service request. We can deliver amenities in your room 24/7 especially water. We have complimentary Starbuck coffee on display from 6am to 10pm every day. It happens sometimes that we are out of coffee for 5 minutes just the time to replenish the coffer station. I hope you will us another opportunity to welcome you at the hotel. Sincerely Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cortney G wrote a review Sept 2023
Philadelphia, Pennsylvania6 contributions1 helpful vote
Very wonderful experience! They were able to get me a room and situate me wonderfully under very short notice. Staff is phenomenal a friend will very clean. Nice gym. Strongly recommend! only downside is lack of room service, but there are other markets and such nearby.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 13 Sept 2023
Thank you Cortney G for the staying with us and sharing your experience. We love to read your comments about the staff. We are delighted to know you had a wonderful experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GattoViziato wrote a review Sept 2023
Lexington, Kentucky816 contributions330 helpful votes
I stayed at the hotel on a business trip. The lobby is very spacious with areas to do business. The hotel offers a large a nice breakfast in the morning, the hotel is also walking distance to a large variety of restaurants. My room was spacious with a modern shower and comfortable bed. The only negative is that my room was facing the highway and I could here the noise from the road during the early morning commute into the city. Overall good stay
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 11 Sept 2023
Dear GattoViziato, Thank you for sharing your experience. We love to read your comments, knowing you had a wonderful experience with us is our best award. I am very happy to share your feedback with the team. We cannot wait to welcome you again SIncerely Damien Delaunay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lorin C wrote a review Aug 2023
Indialantic, Florida, United States8 contributions3 helpful votes
Had a great stay at the AC in downtown Boston. The general manager Damien was really fantastic and accommodating. The room was spacious, super clean, and extra comfortable. Being next-door to Whole Foods was a bonus… And cuppacoffee coffee shop -one block away -was delish
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 2 Sept 2023
Dear Lorin, Thank for the very kind note. I highly appreciate it. I am delighted to know you had a great time with us. I hope you had a smooth flight back home. We hope to welcome you again when your travel bring you back to Boston. Sincerely Damien Delaunay AC Hotel Boston Downtown General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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fun46 wrote a review Aug 2023
NH4 contributions2 helpful votes
When an eyemask, ear plugs, and sound machine are featured prominently in the room, you know it’s a bad sign. Sure enough, this hotel provided a terrible night’s sleep. Street noise is incredibly loud, as if you are sleeping in a tent on the underpass. The Dohm sound machine didn’t stand a chance. In terms of light pollution, I think they may have inadvertently installed the lights from Fenway on the sidewalk adjacent to this hotel. No room darkening curtain could ever contend with the light pollution in this neighborhood. Unlike other Marriott hotels, the mattress here was sloped to one side and had a top layer that was seemingly made of Sponge Bob’s “squeaky boots”. Honestly, this was both perplexing and disturbing. We stayed here because it was close to our friend’s
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cynthia M, Customer Service at AC Hotel by Marriott Boston Downtown
Responded 23 Aug 2023
Dear Guest, Our sincere apology you did not have the best stay, that is always the goal. Thank you for the feedback. We do hope we have another opportunity to earn your business. Sincerely, AC Hotel Boston
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fenway6 wrote a review Aug 2023
Boston, Massachusetts640 contributions89 helpful votes
Comfort and Kindness! Due to a friend being discharged from Tufts Medical after an unforeseen traumatic injury. I booked a room at this Hotel with absolutely no reason other than the proximity to the Hospital. When I phone the hotel directly, [Evan?] was beyond helpful in arranging the room, insuring my friend would be able to check in if I didn’t get there in time. Robert & Rachael were incredibly gracious and helpful during mishap. As the situation demanded my friend remain close to the hospital, they worked with me to Make sure my friend could remain in the same room. Where she felt safe. The location is a vibrant new and up and Coming Iocation. Immediately adjacent to Wholefoods and great restaurants and steps to historic South Boston. Lots of Northeastern parents were
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cynthia M, Customer Service at AC Hotel by Marriott Boston Downtown
Responded 23 Aug 2023
Dear Guest, We are so happy we could make an unfortunate event somewhat better and easier to manage. So pleased we were here to assist and our team came through for you. Thank you for the great review and thank you for having faith in us to assist you. Sincerely, AC Hotel Boston
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine H wrote a review Aug 2023
1 contribution
Thank you for your response, but this doesn't answer my concern. Additionally, I was treated extremely horribly by the hotel manager at AC Hotel Boston downtown...the hotel that was given to me by American Airlines. I received a voucher from American Airlines for a taxi from the airport to the AC hotel and from the AC hotel to the airport. It was already difficult to get a taxi because no one (taxi guys) wanted to accept the voucher. After all, it takes American Airlines to pay the taxi guys a long time. Then when I got to the AC hotel, I asked the receptionist (a short hair woman of African American descent, I don't know her name) if she could help me book a taxi using the voucher for the next day. She said she couldn't help me book because most taxis, you book 30 minutes
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 21 Aug 2023
Dear christinehN7324ZF, I carefully read your comment and I sincerely apologize for the situation you experienced at front desk. This behavior and customer service delivered is not acceptable and absolutely not aligned with our process. We take our responsibilities to assist guests very seriously and we cannot support this type of answer. I will address the situation directly with the staff member. Unfortunately, taxi company in Boston are reluctant to accept airlines voucher. Once this statement made, we can help our guest and provide assistance to find suitable solution in a professional way. Once again I am extremely sorry for the situation you had at front desk. I hope you would reconsider staying with us next time you are in Boston. Sincerely Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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User084378974799 wrote a review Aug 2023
Toronto, Canada5 contributions8 helpful votes
Beautiful property in the middle of down town Boston. Room was clean and modern. No shortage of extracurricular activities. Convenient to corporate buildings and my place of residence. Highly recommend. I need to give special recommendation to Alice who is the front desk supervisor on duty when I checked in. Sorry if I got her name wrong. She was overly pleasant. Even got me a complimentary upgrade due to more gold status! The restaurant food was great. I ordered a steak, potatoes and a shot of bourbon.
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Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Colwen Management, Owner at AC Hotel by Marriott Boston Downtown
Responded 22 Aug 2023
Dear Guest, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our modern and clean rooms met your expectations! We are glad to hear you would highly recommend us as we take great pride in providing the best stay for each of our guests. We hope that you will stay with us again in the near future. Sincerely, AC Hotel by Marriott Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
$351 - $634 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonSouth End
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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AC HOTEL BY MARRIOTT BOSTON DOWNTOWN - Reviews & Price Comparison (MA) - Tripadvisor