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AC Hotel by Marriott Boston Downtown

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Traveller (186)
Room & Suite (93)
Videos (1)
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About

#38 of 95 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice

If you’re looking for a trendy hotel in Boston, look no further than AC Hotel by Marriott Boston Downtown.

Nearby landmarks such as Acorn Street (0.9 mi) and Faneuil Hall Marketplace (1.1 mi) make AC Hotel by Marriott Boston Downtown a great place to stay when visiting Boston.

Rooms at AC Hotel by Marriott Boston Downtown provide a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

In addition, AC Hotel by Marriott Boston Downtown offers a fitness center and a lounge, which will help make your Boston trip additionally gratifying. And, as an added convenience, there is parking available to guests.

While visiting Boston, you may want to try some filet mignon at one of the nearby restaurants, such as Legal Sea Foods, Top of the Hub, or Atlantic Fish Company.

Should time allow, Freedom Trail, Newbury Street, and Boston Tea Party Ships & Museum are some popular attractions that are within walking distance.

The staff at AC Hotel by Marriott Boston Downtown looks forward to serving you during your upcoming visit.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

225 Albany Street, Boston, MA 02118-2201
AC Hotel by Marriott Boston Downtown
557Reviews12Q+A99Room tips

Reviews
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Traveller rating
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Lorraine Lee wrote a review Nov 2023
Plymouth, United Kingdom6 contributions
The pillows were hard and the noise from the other rooms was constant so we didn't sleep well. The key to the room didn't work the following day which considering we checked in the day before was odd.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rachel DeMarco, Guest Services / Front Office at AC Hotel by Marriott Boston Downtown
Responded 9 Nov 2023
Dear Guest, Our sincere apology you did not have the best stay, that is always the goal. Thank you for the feedback. We do hope we have another opportunity to earn your business. Sincerely, AC Hotel Boston
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Departure57655750236 wrote a review Nov 2023
1 contribution
This hotel is so wonderful. From the rooms to the beautiful breakfast area and food, to the little things like the little paper bag, they give you that you can fill with the candy they have out for a dollar. Everybody was so nice and friendly, too. But here’s the thing that stood out the most to me: the customer service. Specifically, I am talking about housekeeping. I left my medication in the refrigerator in my room and this needed to be sent to me ASAP and kept cold. The woman in charge of housekeeping made sure I got my medication, and worked with me on getting the best price with Federal Express. I got my medication by 10 o’clock the next morning and it was still cold! I appreciate so much, the extra lengths they went to to make sure that I got my meds.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cynthia Marksberry, Marketing at AC Hotel by Marriott Boston Downtown
Responded 3 Nov 2023
Dear Guest, Thank you for the great review and mentioining our team. So pleased that our housekeeping staff was able to get what you needed, fast! Going the extra mle is what we do and so glad we cam through for you! Hope to see you back soon. Sincerely, AC Hotel Boston
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JamesG_uk wrote a review Oct 2023
Leeds, UK90 contributions132 helpful votes
The hotel is of course a relatively recent construction which means all of the furnishings inside are new. It makes for a modern and stylish feel when walking into the hotel. There's plenty of places to sit, work and relax in the lounge and lobby areas of the hotel. The bar operates intermittently including Friday and Saturday night - but not Sundays. Only drinks are offered at the bar. There are NO food options. Despite its modernity, for the entirety of the five days we were staying at the hotel, only one elevator was working and I saw no obvious attempts being made to remedy the situation. It made for some very packed lifts and long waits for one to arrive. As a Titanium guest I was offered a total of 500 points or $20 F&B credit per day. How anyone can choose points is
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 2 Nov 2023
Dear JamesG_uk, I wanted to let you that the elevator is back in service!! Thank you very much for staying with us and also your long loyalty to Marriott. I am delighted to read your comment and knowing you had a great time among us. Unfortunately one elevator was down during your stay. Otis our vendor did their absolute best to repair the car. However, they faced delays de to supply chain. All the efforts were implemented to fix the issue even if it seems invisible for you. I have circle back with the FB team regarding your F&C credit to ease the process. We cannot wait to welcome you again at the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane A wrote a review Oct 2023
Honolulu, Hawaii2 contributions
Our major complaint is that the NAOTA organization that was hosting a conference from Oct 15 -18 supposedly had arranged for special rates for attendees. We signed up early but no matter how we tried, we were unable to get the special rates that were supposed to be around $200/night. Hotel insisted there was no contract with NAOTA. We finally signed up for Senior rate and had to pay $350- 400 a night. Quite expensive for such a small hotel. 3 day room cleaning policy was confusing. Our first room shower backed up so we had to pack and change rooms. Room not vacuumed on 3rd day. There are only two elevators for this 6 story building. One was out the whole week of our Conference. Front desk was polite and helpful but the major drawbacks tarnished our review. Would not stay here
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 2 Nov 2023
Dear Jane A, Thank you for your feedback. I am really sorry to hear that you were not fully satisfied with your stay among us. Unfortunately one of our elevator broke down and Otis our vendor had to order a piece. The delay to receive was longer that expected. However our elevator is back in service now. I have reviewed your comments with the Engineer team and Housekeeping to make sure our process are well implemented. We hope you will give us another opportunity to welcome you at the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin G wrote a review Oct 2023
1 contribution
The valet people are complete jerks. For $59 per night, you think they would at least put a sign up. This was terrible way to start and I'll never stay here again. I get if you're busy, but it wasn't obvious whatsoever. There was no sign that said "brb" or "I'm helping someone else, please wait and I'll return soon" nothing like that. Nothing
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 26 Oct 2023
Dear Connector74950, Thank you very much for staying with us. We are extremely sorry for the issue you had with our valet team. Our valet manager is following up with his team and necessary discipline action will be taken. We hope you will give us another opportunity to welcome you at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raf C wrote a review Oct 2023
5 contributions7 helpful votes
Nice building, friendly staff, convenient location but…road noise next to highway unbearable. I should have known when walking into room there is a white noise machine and a card explaining the ear plugs on desk are for your comfort. They need to totally redo the exterior windows and walls if they want repeat business travelers otherwise folks will be like me - one and done.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 15 Oct 2023
Dear Raf C, Thank you very much for your feedback. I am extremely happy that the staff did a great impression on you and you enjoyed the location. I understand your point of view regarding the noise. We are deeply sorry for the inconvenience. We hope to welcome you again and will be pleased to have a room ready for you on the Whole Food Side. All the best Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shaun C wrote a review Oct 2023
2 contributions
This is hands down the BEST hotel in Boston! Clean, safe, great location, and the friendliest staff all around! Highly recommend this hotel to anyone traveling to Boston. 15 minutes from Logan, nice 15 minute walk to the Charles River, back bay, and very accessible via cab/ ride share anywhere else.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 15 Oct 2023
Dear R3643GShaunc, Thank you so much for this amazing feedback. I am very proud and happy to share your words with the team. It is highly appreciated. We cannot wait to welcome again you at the hotel. SIncerely Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maria m wrote a review Oct 2023
Toronto, Canada1 contribution
Stayed as a family for 2 nights (5 people in 2 rooms), the hotel location is good, the condition of the rooms is very good, and the rooms are large and modern. Both rooms were not cleaned after the first night, water was not supplied, and there was very rarely coffee in the lobby. In conclusion, the hotel is in very good condition, but management suffers.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 11 Oct 2023
Dear mariamN2267NI, Thank you so much for taking the time to share your experience with us. We are delighted to know that you enjoyed the location of the hotel and the design / size of our rooms. On the other hand, I sincerely apologize for falling short on your expectations. We respect the Marriott Standard for housekeeping, every other day. However our housekeeping team is more than happy to accommodate daily service request. We can deliver amenities in your room 24/7 especially water. We have complimentary Starbuck coffee on display from 6am to 10pm every day. It happens sometimes that we are out of coffee for 5 minutes just the time to replenish the coffer station. I hope you will us another opportunity to welcome you at the hotel. Sincerely Damien Delaunay General Manager AC Hotel Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cortney G wrote a review Sept 2023
Philadelphia, Pennsylvania6 contributions1 helpful vote
Very wonderful experience! They were able to get me a room and situate me wonderfully under very short notice. Staff is phenomenal a friend will very clean. Nice gym. Strongly recommend! only downside is lack of room service, but there are other markets and such nearby.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 13 Sept 2023
Thank you Cortney G for the staying with us and sharing your experience. We love to read your comments about the staff. We are delighted to know you had a wonderful experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GattoViziato wrote a review Sept 2023
Lexington, Kentucky816 contributions330 helpful votes
I stayed at the hotel on a business trip. The lobby is very spacious with areas to do business. The hotel offers a large a nice breakfast in the morning, the hotel is also walking distance to a large variety of restaurants. My room was spacious with a modern shower and comfortable bed. The only negative is that my room was facing the highway and I could here the noise from the road during the early morning commute into the city. Overall good stay
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 11 Sept 2023
Dear GattoViziato, Thank you for sharing your experience. We love to read your comments, knowing you had a wonderful experience with us is our best award. I am very happy to share your feedback with the team. We cannot wait to welcome you again SIncerely Damien Delaunay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
$351 - $634 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonSouth End
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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AC HOTEL BY MARRIOTT BOSTON DOWNTOWN - Reviews & Price Comparison (MA) - Tripadvisor