Doubletree Suites By Hilton Hotel Boston - Cambridge
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Doubletree Suites By Hilton Hotel Boston - Cambridge
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.0
#52 of 96 hotels in Boston
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Our hotel overlooks the Charles River, offering a scenic seasonal rooftop restaurant, flexible event space, and live world-class entertainment at the renowned Scullers Jazz Club. Enjoy a convenient walk to Harvard Business School and Harvard Square, both within a mile of the Hotel. Boston University and MIT are less than two miles away. Our complimentary schedule shuttle has drop-offs at notable locations in and around Boston's most sought-after sites, including Harvard Square, Back Bay, and the New England Aquarium.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Doubletree Suites By Hilton Hotel Boston - Cambridge
2,407 reviews
Getting there
Somewhat walkable
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The Doubletree Suites by Hilton Hotel Boston - Cambridge earns praise for its array of amenities, including a fitness center, pool, and the vibrant Scullers Jazz Club. Guests appreciate the spacious rooms which offer scenic river views, though some suggest the decor could use refreshing and mention noise disturbances.
While the hotel's location is highly valued, with easy access to public transit and attractions like Harvard University, travelers note that the cost of on-site dining and parking can detract from the overall value. Reviews generally highlight the hotel's cleanliness and the friendliness of the staff, despite occasional lapses in service.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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As a frequent traveler, I've become very picky about hotel visits. This hotel is top of the line. Suite was the best set-up I've seen. One example: most suites have a convertible sofa for sleeping- they are always very uncomfortable for sitting or sleeping. Here, they have a Murphy bed in the living room, so the sofa was actually very comfortable for lounging, reading & TV viewing. At checkout, the only criticism I had was, no exhaust fan in the bathroom, but I was told there is a fan underneath the sink, so it was invisible. So, no complaint at all. Staff was always helpful. Special thanks to Bobby, who quickly resolved a minor billing issue. I look forward to returning again and give this hotel an A+ rating.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Nass, Marketing at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 18 Oct 2023
Hi Howard Pfeffer, Thank you for sharing a review of your most recent visit with us. We so thrilled you enjoyed our guest room suites, and it provided you the space and comfort you were seeking from our award-winning hotel. We look forward to your next visit. When that time comes, please reach out to us directly to ensure the best available rate is provided. Until then, we wish you fine fall travels.
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Usually travel for business but this was for pleasure. The staff accommodated is beyond any reasonable expectation. Even when we didn't request room service, a basket of towels and toiletries were left by our door. The view over the Charles River from our room was gorgeous.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 7 Jan 2020
Thank you very much for coming to visit with us! We are happy to hear that our staff made sure that you had an excellent time while you were here. It was nice of you to mention our amazing view and we hope that you will consider returning to stay with us again!
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This is a great property, both location wise and services.
The rooms are suites, which gives you enough space to relax and work. The hotel has a laundry service, so you don’t spend too much on that and stay for longer durations also.
The hotel has two restaurants and a pantry for food goodies. The apple crumble is a must try at the restaurant here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 3 Jan 2020
We appreciate all of your compliments about our property! It sounds like you had a pleasant stay with us and we are glad that our location added to the success of your trip. Please come back and see us again!
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We have been a hilton honours member for quite a while and this hotel came up on our radar after originally booking a hotel within the financial district. I was at first a little put off by the location being a bit out of town but to be fair i didnt realise how compact Boston is and so making use of the provided shuttle and easy to get Lyft or Uber ($12 into town) this hotel is excellent value for money. We had a corner suite which was a great size with the kitchenette and had excellent views of the (what was frozen) Charles river. There was one incident where a bag of gifts we bought went missing but we deduced this was a cleaner who mistakingly thought it was a bag of rubbish, after speaking to reception and house keeping they couldnt find it so we ammicably reached a conclusion. My tip here would be to put any shopping safely tucked away to avoid confusion. There is a dunkin over the bridge if you feel frivolous or a Trader Joes just a bit further down the river if you want to stock up on a few bits. Cambridge and Harvard SQ are a nice easy walk and give Salem a go, its half an hour on the train from North station and only 8 dollars each. Would definately recommend this hotel and dont be put off by the location.
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Date of stay: December 2019
Value
Rooms
Service
Room Tip:Â corner suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 3 Jan 2020
Thank you so much for coming to give us a try! We are delighted that our location worked out so perfectly for your trip to Boston and that our shuttle made it easy to visit the places that you wanted to get to. it is very unfortunate that your bag of gifts was accidentally thrown away and we would like to apologize again for our mistake. We appreciate your recommendation and hope that you will be back to see us again!
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Hilton hotels make you sign up for the program before you can access the free WiFi. Even in remote Australia you can access free WiFi. Dreadful that this is required in a large US city. Hotel in a good location, easy access to downtown and Ts.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 10 Jan 2020
Thank you for coming to visit with us! We are sorry if there was any lack of transparency regarding any of our hotel policies, prior to your arrival and we regret any inconvenience that you experienced regarding access to the internet. It sounds like our location made it easy for you to enjoy the city of Boston. Please come back and visit with us again!
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I picked this hotel because it has an amazing location that is walkable to many things that I wanted to be around during my visit to Boston. However, it wasn't without its negatives that could have been avoided to make the trip more enjoyable.
The Good: Location, restaurant on site, and clean rooms
The Bad: Any room that ends in #26 please avoid if you are traveling with more than one person, the rooms are just a bit too small.
The noise from the traffic is just horrible and pierces the windows.
Adjoining rooms? Avoid them, the sound from the other room just shoots through the wall, there is no muffling of the sound.
The Neutral: Staff could be more helpful and engaging at the front desk areas. And the men that staff the concierge desk do not seem to have a clue and personality wise are a bit off putting...recommend avoiding any interaction.
Overall I would likely come here again due to its location and overall cleanliness. I think I would try to mitigate some of the bad in the future by getting a room on a higher floor and a larger room in general.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Nass, Marketing at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 1 Nov 2022
Dear mattC845OVO, we appreciate your thorough review of our hotel and the feedback you've provided will help us address some of the issues you've surfaced. I have shared your feedback with our leadership team and they will be following up directly with our operational departments. Please know we are here for you on your next visit to Boston and ask that you reach out to us directly to ensure the room type and lowest available rates are applied to your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
when I called this hotel about an overcharge of my parking and upgrade fee, a woman who answered my phone asked me to call Expedia to get a refund(actually I booked from Hotels.com). I explained to her several times than it was Not a refund for my room reservation and it was a charge directly from the hotel, which was on the hotel's bill. She either didn't listen to me or totally incompetent to understand what I talked about. While she told me she would check with her manager and put me on hold, she transferred the phone call to Expedia!!! Even not Expedia service hotline. It was Expedia web technology surport line!! She was so competent in cheating and being irresponsible!
I called again. another woman answered the phone. But she told me she would check her manager and other staff and put me on hold for 20 minutes and finally, a man answered the phone and removed the overcharge.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 19 Feb 2020
Thank you very much for bringing this experience to our attention. We would like to apologize greatly for the lack of customer service that was exhibited by our staff member who originally took your phone call. Your situation serves as an excellent reminder to us, that listening carefully to our guests is crucial. It is our regret that you were left on hold for an extended period of time before the charge was properly resolved. We appreciate you coming to visit with us and for your upmost patience in trying to get this issue taken care of. It is our hope that we will have the chance to provide you with a completely impressive stay!
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I traveled to Boston to move my daughter into a Resident Tutor room at Harvard and after a day of moving items into her room, when I arrived at the Doubletree, I was looking forward to a relaxing evening. But at check-in there was an issue with the reservation that I booked through Expedia.
Apparently Expedia failed to send my reservation to Doubletree. In what was a long and frustrating process with a lot of time chatting with Expedia customer service, my reservation was finally completed and I was off to my room, which I must complement Doubletree was clean and comfortable, and had the sealed door indicating that the room had been sanitized. This clearly made me feel more comfortable staying in the hotel.
Why I am sharing this experience is the poise, professionalism, helpfulness and friendliness of the Front Desk Manager, Ariana. In what should have been an easy and seamless process, Ariana navigated the situation, got things resolved and got me in my room while being the only staff on duty and while facing a growing line of agitated customers behind me.
She also the consideration to follow up with a courtesy check-in call with me to make sure everything in my room was okay.
I hadn't traveled during the Covid19 pandemic and as a result my expectations are lower, but I feel that I don't often see people being diligent and displaying this type of patience and poise, and so I wanted to recognize and thank Ariana for her efforts.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamal Massengale, Guest Services / Front Office at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 6 Aug 2020
Dear K8869CPbryans, Thank you very much for your most recent stay and for taking the time to write such a wonderful review. We are happy to learn that Ariana was able to assist you with your reservation and made sure that you were taken care of. We are indeed lucky to have her on our team. Should your travels ever take you back to Boston we will be happy to welcome you back.
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The AC in all rooms has loud and noisy voice, stuff in the reception is extremely aggressive and impolite.
The shift manager (black lady) need to be fired, as she has nothing to do with customer service or how to deal with guests of Boston whom are elite type of guests. Either coming for business or studying at Harvard.
I gave them 100 dollars as guarantee for my stay, while checking out she wanted to give me a 100 dollars that is cut on one of the edges and when I refused to take it she punished me and gave me my money back in notes of fives!!!
To the leadership of this hotel, you need to watch your from liners or at least give them customer experience training !!
I am Hilton honor member and have visited Hilton in more than 25 countries and this my the worst experience ever!!!!
Never again!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 3 Mar 2020
Thank you for your feedback regarding the AC unit in your room and we regret any inconvenience that this may have caused you during your stay. We are very sorry to hear of the experience between you and our staff and we would like to apologize for any lack of customer service on our part. It is our goal to provide each and every guest with a pleasant stay and we are disappointed that we fell short on your visit. We certainly hope that we will have a second chance to impress you, in the future!
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Convenient location, helpful and knowledgeable people at the front desk, and very clean room and removable labels saying something has been cleaned and sanitized. Good experience. Again just wish they had food service available but which was understandable with safety reasons
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamal Massengale, Guest Services / Front Office at Doubletree Suites By Hilton Hotel Boston - Cambridge
Responded 14 Apr 2021
Dear, aymebreault Thank you so much for your feedback on your stay with us. We are happy to hear that our staff were helpful during your stay and that Hilton's CleanStay program stuck out to you, making you feel safe and comfortable in your suite. We apologize that room service is not available at this time but do hope to have you as our guest again in the near future. Please continue to stay safe and healthy!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The quick and easy way by car is to get on Storrow Drive (east) right next to the hotel and take it to the Kenmore Sq/Fenway exit. Traffic can be heavy on game day, so it's best to drive there early.
There are more places to choose from in the Boston area.
PRICE RANGE
$264 - $770 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree suites by hilton - boston hotel boston, doubletree hotel boston, doubletree boston
LOCATION
United StatesMassachusettsBostonAllston
NUMBER OF ROOMS
308
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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