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Hyatt Regency Guam

About
Location
Cleanliness
Service
Value
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Children Activities (Kid / Family Friendly)
Bar/Lounge
Shuttle Bus Service
Wheelchair Access
Spa
Airport Transportation
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Air Conditioning
Good to know
HOTEL STYLE
Great View
Lagoon View
HOTEL CLASS
Reviews & more
1,532Reviews
1,444Photos
15Q+A
67Room tips
Traveller rating
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  • 76
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My 3 week stay at the Guam Hyatt Regency was great as always. Staff treated me like a VIP and was always helpful and attentive. The rooms were fresh and spacious and has Ocean Front rooms. The restaurants offer a wide selection of meals. I would recommend eating at Café Kitchen
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Review collected in partnership with Hyatt Hotels
My room did not have carpet around the bed. As a result, when I woke up in the middle of the night, I slipped and bumped my head. This happened TWICE. I did not report it because my children wanted to play in the pools. This also brought up another concern regarding the treat
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 1 week ago
Dear Escape44666665073, Thank you for taking the time to share your feedback. I am sorry to hear that you and your family did not have a positive experience during your recent stay with us. The safety, security and comfort of our guests are of utmost importance to us and your experience is not a reflection of the hospitality that we strive to achieve on a daily basis. Please rest assured that your concerns will be shared with the team so that we may continue to improve upon our services and facilities. I hope that we will have an opportunity to welcome you and your family back in the near future so that you may experience first-hand the on-going improvements we are making. Sincerely, Sophia Chu General Manager
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Guam Hyatt Regency is NOT what you expect a Hyatt to be. During my recent stay at this Hyatt I was shocked at the state of our standard room. We had checked in very late in the evening for a 2-night stay and had the worst experience at a Hyatt ever and we’ve stayed at a lot of Hy
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 1 week ago
Dear MYSPIKE, Thank you for taking the time to share your experience. We sincerely apologize that your stay was not as expected on this occasion. We pride ourselves on offering a high level of service as well as a more than comfortable stay, and to learn of the events that occurred along with the outcome delivered by the team has been disappointing. I have shared your comments with the housekeeping management team who will be implementing improved processes when checking the rooms. As we continue to work on improving the guest experience, we appreciate your comments regarding the room fittings and will take these into consideration. We do hope that you will give us another opportunity, in the future, to provide you with a stay that is reflective of the Hyatt Regency brand. Sincerely, Sophia Chu General Manager
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Without doubt one of the favorite hotels I stayed during my time in Guam! Upon arrival we were warmly welcomed. The staff was extremely friendly, the restaurant free breakfast (included) and the restaurant staff deserves a special thanks. We had five great evenings here, which o
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 2 weeks ago
Dear Paradise52895200870, Hafa Adai from Hyatt Regency Guam! Thank you for taking the time to share your experience with us. We appreciate all the positive comments, especially about the service in the restaurant. It's nice to learn you enjoyed the scenery and your time with us was both relaxing and peaceful. It sounds like you were able to experience so much of Guam's beauty and we are honored to be one of your favorite hotels to stay at. We would gladly welcome you back to stay with us again. Our doors are always open and we hope to see you again soon! Sincerely, Sophia Chu General Manager
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It is so beautiful and wonderful place. All place is very clean and bright. All their services are perfect. All restaurant s are very delicious and right price. I went to this hotel with my wife and daughter. All they liked this place. I hope to come here again.
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 2 weeks ago
Dear Tour07541262677, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us during your vacation here on Guam! We are so glad that you and your family's experience was very pleasant. We appreciate your positive comments regarding our well maintained rooms and facilities. It is also lovely to hear that you had a very good dining experience. Our friendly team looks forward to welcoming you back to Hyatt in the future! Sincerely, Sophia Chu General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Ocean View Twin at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
The sunset was really awesome.
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1. Is the traditional dance performance still there at outdoor bbq? For Which days during the week? 2. Is the snorkeling at the hotel beach good? Or do we need to go to another area for the best snorkeling 3. Shopping and dinning, where is the best place to go to do so? Is there a big outdoor area to walk, shop and dine? How far is it from hotel? 4. Any kids activities , lessons, play area in the hotel?
For q1 and q2 is best to email the hotel. Snorkeling is best somewhere else. Shopping and dining are within walking distance of the hotel. There’s also a free bus ride to the Micronesia Mall and the premium outlet mall.
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can we pay in person?
Yes. I went the night before to pay for my whole bill instead of paying for everything after. You do have to put a security deposit down for the room. This can be done over the phone with a credit card, or in person with cash/card.
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Does this hotel's fitness center have a foam roller?
I guess not. The fitness center is not so spacious (duplex type) and crowded with eqiupments. The floor activity is set on the upper stage. I do not recall a foam roller there. Better to check with the hotel, though.
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Is there buffet, how's it?
SORRY I did not receive notice of this question. The breakfast buffet has both Western style and Eastern items. It was included with our tour and was adequate.
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Is there a schedule for the airport shuttle service or do I a need to reserve a pickup from the airport? I expect to be leaving the airport around 7:30 PM on a Monday, early December.
I always used the Taxi from the airport to the Hotel, you can catch anytime you arrived, I normally arrive in the midnight and have never trouble with catching em. I guess Miki taxi, who is the biggest Taxi company in Guam, gives you a fixed rate to the all hotels in Tamon area. And it's cheaper than hotel shuttle that cost you per person.
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"Central top floor with ocean view"
"Ask for the rooms with the new wood finish floors... very nice."
"They are all about the same so don"t spend money upgrading"
"choose the room 1021 is fulled rennovated!"
"Come hungry"
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PRICE RANGE
US$238 - US$619 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency guam hotel tumonhyatt regency tumonhyatt regency hotel guamhyatt tumon
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
450
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