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Sheraton Laguna Guam Resort

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Traveller (935)
Room & Suite (242)
Pool & Beach (84)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
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HOTEL STYLE
Great View
Park View
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1,015Reviews
1,055Photos
19Q+A
81Room tips
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+4
Stayed here recently for business and was impressed walking into the hotel. Lobby was nice and customer service was good upon check-in. The room was what I had come to expect of Sheraton quality. The bedding and the pillows were super comfortable and the amenities were as well.
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I stayed at this hotel for a business event and the rooms were very untidy and had a musky smell to them. I didn't know exactly where the smell was coming from, but I did have the sense that the smell was coming from the bed. I contacted the front desk to provide cleaning, but
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Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam Resort
Responded 4 days ago
Hafa Adai Shiboxull! Thank you for taking the time to share your recent stay with us. We appreciate your feedback. Although we strive to provide excellent service, we have definitely fell short during your stay. We'd like to sincerely apologize for the inconvenience you experienced. We've addressed your concerns to our management and will try our very best to rectify them to avoid recurrence. We hope to still welcome you here in the future when time permits. Thank you again and have a wonderful afternoon! Sincerely, Your Guest Experience Team
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After requesting early check in well in advance, when I arrived at the hotel early in the morning, hotel staff told me there is no early check-in at all. What a horrible service Marriott pulls off. Thanks to Dave and Ken at the front desk, who demonstrated very well how
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Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam Resort
Responded 1 week ago
Hafa Adai M4995RYpauls! Thank you very much for choosing to stay with us recently and for sharing your experience. Although, we pride ourselves in providing the best guest experience, we may have fallen during this time. We sincerely apologize for the mishap. We may have been fully booked at the time and didn't have any rooms available for early check-in. Nonetheless, we've shared your concerns with our management team. We will try our best to avoid this from recurring. Again, we apologize for any inconvenience you endured during your stay. Thank you and have a wonderful weekend! Warm Regards, Your Guest Experience Team
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Really nice resort very accessible to the airport and shopping, They have shuttle to and from hotel and shopping areas. Also in a beautiful area, we kayaked to an island very close by, enjoyed the water (snorkel) and beach. Good dining options and a pool for kids and a much
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We were on Guam for 2 weeks for work. 5 of us with 5 rooms. Since 2 of us has Marriott status we were upgraded to suites for the entire stay. The regular rooms were fine too though. Hotel is a bit dated. The Japanese restaurant is pretty good. The Club Lounge was better
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16.07【シェラトンラグーナグァムリゾート】部屋のソファー
16.07【シェラトンラグーナグァムリゾート】ベッド
Bayview Corner Suite Twin (Living Room)
Photo provided by managementSheraton Laguna Guam Resort
Guest room
Photo provided by managementSheraton Laguna Guam Resort
Guest room
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If you booked a room that includes the Sheraton lounge, then breakfast is included. The lounge is a two story lounge with some very good choices. It is a little pricey. There's usually multiple options on Hotels com and other websites to book with or without that access. If you booked without the lounge access, you'll be relegated to using either room service(which is affordable and has some decent options) or one of the downstairs venues which will also require payment; those were also fairly affordable.
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if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more channels on TV and bidet.
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Dear Guest, Thank you for your inquiry. The price for breakfast buffet is $26.40 net per person serve daily in La Cascata. Your Guest Experience Team
2 votes
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Yes, all our rooms include free WIFI use. Thank you for your inquiry.
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"Just Avoid until refurbishment has been completed."
"Make sure you face the water/infinity pool"
"Oceanside is the best choice when making the reservation during any season."
"Floors 10 and 11 are the lounge access floors, and end rooms have a great view"
"Valet parking is very inexpensive, but also VERY limited."
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PRICE RANGE
US$166 - US$583 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton laguna guam hotel tamuningsheraton tamuningtamuning sheraton
LOCATION
Mariana IslandsGuamTamuning
NUMBER OF ROOMS
318
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