Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
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Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
95 R.H.L. Boulevard, South Charleston, WV 25309
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Avg. $279 /night, 11/13 - 11/14
$283
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$252
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$220
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3.5
#4 of 4 hotels in South CharlestonLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to a hotel that is located on US-119/Southridge, between two shopping plazas, near numerous fine eateries and has the best location in Charleston, West Virginia. The Holiday Inn Express® & Suites Charleston - Southridge makes travel simpler thanks to the hotel's address near downtown, Yeager Airport (CRW) and Charleston, WV businesses and attractions. Corporate guests work efficiently with reliable free high-speed, wired and wireless Internet access and a 24-hour business center. Also, the hotel's location near Hwy-119 and Yeager Airport makes travel into Charleston, WV easier. Major businesses, such as Dow Chemical Company and American Electric Power and the Gestamp Plant are close to the hotel. If you're a government employee, enjoy our fantastic location, just minutes away from the federal building. If you're vacationing in West Virginia, you can discover incredible attractions near the hotel's property.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Salon
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
95 R.H.L. Boulevard, South Charleston, WV 25309
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Yeager Airport
11.5 km•
See all flights
Tri-State-Milton Airport
73.9 km•
See all flights
24 Restaurants
within 1 kilometer
134Reviews2Q+A26Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
Room was nice, ac worked, wifi was slow to not working. King bed was a bit to firm for my hubby and I and a bit high especially for me at 5'4". Staff was nice! The room was clean and had a sanitize sticker after it was cleaned, this is a nice service and would like other holiday inns to do that.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location, steakhouses next door both sides. Shopping centers literally within walking distance both directions and across the busy highway. Seems to be an older hotel which was nicely updated . Very welcoming with nice staff. Coffee is weak by my standards. Beds were very comfortable but so high we could barely get in. Breakfast fare was about normal but just not appetizing. And most hotels have crappy TV ( sports and news) but this one had at least two stations we could watch for entertainment. As most hotels now the costs have risen substantially ( BBB not working ). Unfortunately this area has a lot of car break ins according to my friends here so just be aware and don’t leave valuables in your car. We had no problem. The biggest downside and would keep me from staying here more than one night is they currently have no Wi-Fi which unfortunately most of us use way too much in our daily lives. I do recommend this place for the most part ( especially if I was taller and could get into the bed😀)
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: The area is really busy with traffic. Plenty of places to eat and some are in easy walking distance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
I was able to get a room on the top (5th) floor, so the sleep quality was good until the early morning door slamming began. The room was clean, the staff were polite, the free breakfast was ok, etc.... The best part is that it is right next door to a Longhorn Steakhouse. Enjoy.
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Date of stay: September 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
Hotel's Favourite
This is the first time I used a Holiday Inn Express in a while. It’s was a great stay, no issues. Really nice staff and accommodations. The breakfast was really exceptional. I did not expect it to have some many options. That was the plus to add to the exceptional stay.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My son and I stayed on 2/4 checking out on 2/5 we checked in late and left had to leave early in route to the funeral of my 11 year old niece I have stayed a several hotels and several holiday inns with no issues ever but I was disappointed with the condition of my room rm# 418
The room had only 1 towel the tub had hair on it no laundry bag or coffee. I was exhausted due to the drive and circumstances of my stay I don’t like complaining at all and most things
I can get past but this stay was very challenging I didn’t want to leave my son In the Room alone he’s only 9
I understand times are very challenging right now with the virus and all. Holiday inns have set a high standard for the test to follow.
So I’m not sure exactly what happened or didn’t happen maybe staffing issues new employees and such.
But wanted to make you aware for future references
Cathy Frye
The room had only 1 towel the tub had hair on it no laundry bag or coffee. I was exhausted due to the drive and circumstances of my stay I don’t like complaining at all and most things
I can get past but this stay was very challenging I didn’t want to leave my son In the Room alone he’s only 9
I understand times are very challenging right now with the virus and all. Holiday inns have set a high standard for the test to follow.
So I’m not sure exactly what happened or didn’t happen maybe staffing issues new employees and such.
But wanted to make you aware for future references
Cathy Frye
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Responded 8 Feb 2021
Dear Cathy, Thank you for taking the time to review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again Thank You Linda Porter Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the area to attend an event in Charleston and unimpressed by the ratings and rates at downtown hotels, we found this option in Southridge — maybe a 15-20 minute drive to the city (depending on traffic). Very clean, reasonably priced and friendly staff. Free continental breakfast which they were having trouble keeping stocked on a Saturday morning; they were clearly understaffed (and what hospitality businesses aren’t these days) so I’m willing to give them a pass. There are several restaurants in the immediate area (body fast food and casual). Overall, easily a place I’d stay again when in the area.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t like writing negative reviews. I’ll start with the positive. Blake at the front desk was nice. That’s about it. We were exhausted, and just wanted a clean place to sleep. The card said to “rest assured. Lisa -clean team.” Lisa absolutely did not clean our room. We first noticed that there were water rings on the night stand, but I’m not sure what liquid it actually was. It was sticky. We cleaned that. Next, we noticed that the toilet seat was very questionable. My husband said maybe it was cleaner dried and stuck to it. Hair was also stuck to it. We cleaned that. Then we just started to feel gross, like nothing had been cleaned. Even the sheets smelled “musty.” We paid $145 for this. We were so disappointed. We are never going to stay at another holiday inn. This is our second bad experience this year. We stayed at one in either Vermont or New Hampshire (can’t remember) earlier this year that was equally gross. I just can’t do it again.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Responded 10 Dec 2020
Dear Bcspearman, Thank you for taking the time to review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again Thank You.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I haven't been to this hotel in probably 10 years. It use to be nice, im unsure how it got a 4 rating for a 3 star hotel. The elevator was broken we have to climb up 5 flights of stairs, i had two kids, the shower curtain had black mold, the toilet paper holder was broken, the toilet was broken. The sheets did appear clean, but i felt like some of these things were ignored, and i'm not sure how long the elevator was broken, but had i known it was before i booked i would have stayed elsewhere. I had bags where i had been in town for several days, so we had a lot of bags.
I feel like this hotel needs super cleaned, remodeled, so new non moldy calk in the bathroom.
The bed was comfortable, and the Staff were so nice and helpful. The two redeeming things. The breakfast staff was really nice and the front desk on check in and check out. I can't say enough good things about the staff. honestly.
I dont really think this room was worth 119.00. almost 135 with tax, if i were on vacation theres no way i would pay this rate for the quality, but i was visiting family and honestly there arent a lot of good options for hotels in charleston at all. I was told my room was also an upgrade from the king size that was booked i didnt book this room for myself.
This use to be a really nice hotel, it looks nice on the outside still but very disappointing.
I feel like this hotel needs super cleaned, remodeled, so new non moldy calk in the bathroom.
The bed was comfortable, and the Staff were so nice and helpful. The two redeeming things. The breakfast staff was really nice and the front desk on check in and check out. I can't say enough good things about the staff. honestly.
I dont really think this room was worth 119.00. almost 135 with tax, if i were on vacation theres no way i would pay this rate for the quality, but i was visiting family and honestly there arent a lot of good options for hotels in charleston at all. I was told my room was also an upgrade from the king size that was booked i didnt book this room for myself.
This use to be a really nice hotel, it looks nice on the outside still but very disappointing.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Responded 27 Dec 2022
Hi Sarah A, We appreciate you for choosing to stay at our Holiday Inn Express hotel brand for your visit to South Charleston and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well We strive to be a great place to rest and recharge in between. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our Hotel Management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. Kind regards, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After a 10 hour car ride we arrived to the hotel with our soccer team and out of 15 reservations, 7 were canceled without a prior notification event though we did online check in.
Do to an error on their system, they overbooked 17 rooms. They send us to a hotel 65 miles away. “There is nothing else that we could do about it; sorry”
After we, the families that were lucky to stay at the hotel, finally did the check in we were informed that the machine for the door keys/cards wasn’t working. NO KEYS!
So, today after 2 nights every time we need to go in the room we need to ask someone from maintenance to open the door with a hook🤪.
Good Things:
Great Location
Comfortable and clean Beds
Nice staff
The bedroom is fine. Little dirty but comfortable 😕
The elevator is disgusting, The laundry room… no one has clean it in months, ice maker doesn’t work, pool is closed. Lobby is sad. Looks so dated, and needs TLC.
Many more hotels around the area that you should try before booking this hotel one. Because of the soccer tournament all of them where booked, if not we would have move to another right away.
Do to an error on their system, they overbooked 17 rooms. They send us to a hotel 65 miles away. “There is nothing else that we could do about it; sorry”
After we, the families that were lucky to stay at the hotel, finally did the check in we were informed that the machine for the door keys/cards wasn’t working. NO KEYS!
So, today after 2 nights every time we need to go in the room we need to ask someone from maintenance to open the door with a hook🤪.
Good Things:
Great Location
Comfortable and clean Beds
Nice staff
The bedroom is fine. Little dirty but comfortable 😕
The elevator is disgusting, The laundry room… no one has clean it in months, ice maker doesn’t work, pool is closed. Lobby is sad. Looks so dated, and needs TLC.
Many more hotels around the area that you should try before booking this hotel one. Because of the soccer tournament all of them where booked, if not we would have move to another right away.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Responded 11 Jul 2022
Hi Gody20, Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Charleston-Southridge, where our guest's needs matter most. I'm sorry to hear about your experience during your stay at our hotel. Our guest satisfaction is our topmost priority, and your feedback is very important to us. I will share these comments with our appropriate hotel team to ensure necessary action is in place to prevent any issues from reoccurring in the future. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bare minimum acknowledgment from check in staff. As I was walking to elevator I see a sign no wifi in rooms, lobby hotspot only. Leaving for dinner I looked at the pool I had hoped to use, door was locked. When I asked front desk about it I got “um, I think it’s closed for maintenance”. While at dinner I read the reviews here and see that neither Wi-Fi or pool has been available for some time.
They should not include amenities in their ad that have not been available for more than a month.
There was no mattress cover on the bed, only a sheet, no Kleenex in bathroom only bath tissue. A milky looking substance seemed to have been squirted and dried on the bathroom door, 2 lightbulbs in the room were burned out. Poorly done wall patching. Just not what I expect from a usually consistent hotel chain.
Stay somewhere else !
They should not include amenities in their ad that have not been available for more than a month.
There was no mattress cover on the bed, only a sheet, no Kleenex in bathroom only bath tissue. A milky looking substance seemed to have been squirted and dried on the bathroom door, 2 lightbulbs in the room were burned out. Poorly done wall patching. Just not what I expect from a usually consistent hotel chain.
Stay somewhere else !
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Responded 7 Oct 2023
Dear valued Guest, Thank you for staying at our Holiday Inn Express Charleston - Southridge while visiting Charleston and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest. I would like to apologize for the service of our staff, the cleanliness of our room and the Wi-Fi. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Don’t stay until construction is complete if you want a typical Holiday Inn Express experience."Read full review
"Good luck. Area is nice with plenty of restaurants but you might be disappointed in the hotel for a holiday inn. La Quinta inn soon"Read full review
PRICE RANGE
$224 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express charleston / southridge hotel south charleston, holiday inn south charleston, south charleston holiday inn
LOCATION
United StatesWest VirginiaSouth Charleston
NUMBER OF ROOMS
84
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES CHARLESTON-SOUTHRIDGE, AN IHG HOTEL | UPDATED 2024 Reviews & Price Comparison (South Charleston, WV) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Nearby attractions include Memorial Ice Arena (0.9 km), Casey's Cakes & Cookies (1.0 km), and Marshalls (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Conveniently located restaurants include Chick-fil-A, LongHorn Steakhouse, and Rocas Mexican Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel?
Many travellers enjoy visiting South Charleston Indian Mound (4.5 km), Charleston Baptist Temple (7.5 km), and Cox-Morton House (6.2 km).
Is Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.