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3.0
#16 of 21 hotels in Charleston
Location
Cleanliness
Service
Value
Located in Charleston,WV, the Best Western Charleston is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Best Western Charleston garners mixed feedback from its visitors. While the rooms are often appreciated for their comfort, guests have called out inconsistencies regarding cleanliness and maintenance. The hotel's amenities, including its varied breakfast, receive praise, but issues like erratic elevator service and hot water problems have been noted.
Travelers are divided on the value, with some finding it economical and others disappointed by the service quality. Opinions on staff service range from commendable to lacking, and while some areas of the hotel are enjoyed, the breakfast atmosphere is sometimes criticized for noise and staff conduct.
Atmosphere
Uninviting
Rooms
Unkempt
Value
Budget-friendly
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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I went with my friend for a couple of days into Charleston West Virginia and stayed at the Best Western their web site says upgraded 2022 although the pool was closed but we did not need that so we chose this hotel for its location, our booking we did over the phone and the receptionist (Elsie) was curt but the young man we met at reception when we entered was the opposite very welcoming. The hotel was easy to get to and on walking into the room there was a musty smell but the beds looked clean our main thought. As we unpacked we found the room dusty with hairs in the bathroom ceramics, we turned up the AC which was quite noisy we thought that would remove the musty smell then we went out to explore. We returned late and the room felt damp a few dollars we had left on the side were damp to the touch. We were told the kitchen would be open the following morning 7-9 but at 8.30am the workmen had started so we had to go to the Quality Inn next door (the breakfast there being available till 10am) but there was very little left and no staff to speak to. Our saving grace for this trip was the reinvention of the Sternwheel Regatta a five day street party each afternoon/evening with live music food and drink stalls things arranged for kids and adults alike. We were just surprised more shops, bars and restaurants in the area were not open but possibly in years to come this event will mark itself on the calendar. We were glad to get out of the Best Western but not out of Charleston it was charming.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:Do not miss the Capital Building it was stunning….
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Traci Kinney, General Manager at Best Western Charleston
Responded 15 Jul 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston
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I had a quick stopover heading from NC to Ohio, and reserved a room at this Best Western for the night. The good stuff: Man o man, was the staff kind, considerate, helpful, and over the top hospitable. A few examples: There was no luggage trolly in the lobby when we arrived. The desk attendant apologized, personally searched every floor for any that were in the halls, and failing finding any there, went to THE NEIGHBORING HOTEL to borrow one for our use. Completely over the top. When we got to our room, we got a call asking how the room was. We had an issue with hot water later, and the desk guy - same guy I think, went and personally reset the boiler and then checked back twenty minutes later to be sure we had hot water. He took two batteries out of his personal electronic device to replace the dead ones in our TV remote. The lady that was also at the desk was fast, efficient, and informative when we had questions about area restaurants and attractions. You never get this kind of service... ever. So, like seven stars for service. The room itself, was clean, smelled nice, and everything worked - until the batteries in the remote died, which, c'mon... that just happens. Oh, and it was QUIET! Pretty sure it's an older building that went up before the paper-thin walls era.
The less than great stuff: The hotel shows some age and a little wear. Scuffed tables, work underway, work that still needs to be done. It is not the perfection you might expect from the Ritz, but then you aren't paying Ritz prices either. The neighborhood feels a little iffy. There are some unhoused folks within the several blocks around the hotel. However, at no point did I feel threatened, and the parking is well lit. No one the night stayed had any problems, and there was a convention in town that weekend, with lots of cars, carrying lots of expensive stuff, and no issues.
Overall the stay was well worth the money. They are obviously working to make it a superior stay, and I am certain with this staff, they'll get there.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWCharelstonWVGM, Public Relations Manager at Best Western Charleston
Responded 17 Jul 2023
Thank you for choosing to stay at our Best Western Charleston (West Virginia) during your layover. We sincerely appreciate you taking the time to share your surprisingly detailed review of your stay with us. First and foremost, we are delighted to hear about your interaction with our staff. We always strive to offer warmth and hospitality to all our guests and it is heartening to hear that our efforts made such a positive impression. The instances you highlighted, from the tireless search for a luggage trolley to the personal follow-ups on the issue regarding the hot water and the helpfulness of our desk attendant and lady at the reception truly reflect our commitment to sterling service. We believe it's this reliability and dedication to assist that sets us apart and are gratified that it colored your experience here in a remarkable way. We are also glad that you enjoyed your room. Our housekeeping team does their utmost to maintain a clean and pleasant environment for our guests. It's gratifying to learn that you found the room to be clean, had a pleasant aroma, and appreciated the solitude. We apologize for the temporary inconvenience caused by the batteries of the TV remote, but it's assuring that our staff was quick to rectify it. Furthermore, it's good to hear that you found the quiet ambiance pleasant. We understand the importance of tranquility during your stay and we are glad you were able to experience it at the Best Western Charleston (West Virginia). We appreciate your honest observations about the hotel showing some age. We continuously strive towards providing better comfort to our guests, part of this involves regularly updating our facilities and rooms. Rest assured, your feedback has provided us valuable insight that will allow us be better as we move forward. The safety of our guests is of paramount importance to us. We are pleased that you found our well-lit parking reassuring and regret that the surrounding neighborhood may have caused some concern. We are, however, grateful to hear that at no point did you feel threatened. It was our absolute pleasure to serve you, and we genuinely appreciate you recognizing the efforts our staff is putting in to elevate the guest experience. The team is driven by a desire to ensure all our guests receive distinct, extraordinary service, and your comments inspire us to reach greater heights. Once again, thank you for your balanced review and insightful feedback. We truly look forward to the opportunity to serve you again and exceed your expectations.
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No laundry despite laundry being listed as an available service (self serve or otherwise). Room is “clean” (e.g. inner toilet bowl is clean but if you put the seat down, there is dust and hair on the back of the toilet/lid), there are fruit flies coming from who knows where, Fitness center is out of order (no indication as to why). There are three elevators but only one works. Breakfast is subpar at best - there are waffle makers but no waffle batter. Front desk staff who cleans up the breakfast area has her phone full blast either listening to music so loud you can barely talk to the person sitting next to you, or on the phone with her friend loudly talking about entirely inappropriate topics (e.g., personal friend drama, complaining about guests, etc.). Other front desk staff have been polite and have given recommendations of places to eat in the area. Shower water pressure is decent but it takes a good while to get hot enough. No exhaust fan in the bathroom. Towel rack is literally in the shower. Bathroom is tiny, minimal counter space. Beds are comfortable. Linens are clean. Microwave and fridge in the room.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Parking is free, large lot. Free breakfast. Coffee and tea available. Pool is open. Close to CAMC...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWCharelstonWVGM, Public Relations Manager at Best Western Charleston
Responded 25 Aug 2023
Sammiimaac, we're genuinely concerned to hear about your less-than-satisfactory experience. It's disappointing to read that the availability of certain amenities did not meet your expectations, and the cleanliness of the room didn't meet our own high standards. It is unfortunate that some aspects of the breakfast and noise level from our team members weren't up to par. We're committed to providing a positive experience, so we will definitely address these points for improvement. It's relieving to know you acknowledged the comfort of our beds and found the linens to be clean. We appreciate your feedback as it assists us in improving our services for future guests and we hope you'll give us another chance should your travels bring you back to the area.
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On our way home to visit family and friends. This hotel is easy off and on access to major highway. It is in downtown Charleston however we did not have time to visit the city. Hotel staff is exceptional with great service.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is a dump! First off, you pull up and just know from the lack of anything other than bars around it, this isn’t a good area. We asked about breakfast (advertised as included with our stay) because I notice the dining area has plastic sheeting over it and doesn’t look as though it’s functional. We’re told we will have to go next door to the Quality Inn to get our continental breakfast. Say what?! After checking in we found the elevators are barely functional. Two do not work. And there’s a sign saying not to push the LL button or it’ll get stuck! There’s only room for one person with luggage in the one functional elevator, so for our party of six, that meant several trips to get up to our rooms on the seventh floor. We get to the rooms (we had two) and the smell in the hall was a mix of smoke, ammonia, and something foul. After a ten hour trip folks needed to use the facilities. Unfortunately, the toilet in one room flooded after using it once to pee. We called the front desk and they sent up towels and a plunger. That’s it! After mopping up the floor we decide only one of the two toilets between our adjoined rooms should be used. My oldest child (who is 18) decided to shower. The water never got above luke warm and the tub took 30 minutes to drain! By this time it’s 8:30 PM, so I’m trying to get my littlest child (age 7) to get some sleep. I walk over to her bed and find the floor soaked! The AC unit is leaking water and the carpet is saturated! The wall next to the unit looks suspiciously like it’s got mold! MOLD! My husband finds the unit in our room doesn’t do anything except blow outside air so it’s muggy in our room. The last straw was finding ants crawling over the night stand between the beds! My husband complained to the front desk who refunded our stay. We packed up our stuff and kids and left. We stayed only two hours. We chose to drive the fours remaining hours home rather than stay another minute in that place! The Google reviews online for this place must be fake. There’s no way this place is anything other than trash. Do NOT stay here!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Traci Kinney, General Manager at Best Western Charleston
Responded 15 Jul 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston
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There is no hot water. Don't expect to take a relaxing shower. We had 2 rooms on two different floors. The other room had no shower knob at all. The commode was stopping up, so they brought a plunger for us to use. Check out is noon. Please expect housekeeping to come busting in around 10am. They have a breakfast bar but I didn't eat because if there's no hot water they can't wash and sterilize any dishes or utensils. Expect an additional $100 hold on your credit card. If you ask about hot water they will tell you they will reduce your total price. They will not.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jack S, Public Relations Manager at Best Western Charleston
Responded 23 Feb 2023
We appreciate the feedback, mater212023. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
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This Best Western is a short walk to the downtown mall (where we ate dinner) and the Charleston Coliseum (where we attended an amazing Brooks and Dunn concert). The entire Best Western staff are courteous and helpful. The facility has been renovated recently and is nicely appointed. I highly recommend.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has a great welcoming staff that will go above and beyond. To make sure that you are taking care of there. They have a great breakfast with a massive amount of varieties, including 2 different ways. They cook eggs and 3 different options. For meat. Which was awesome, they do great things for kids. I didn't have any kids staying with them. But my friends did and I watched the staff. Greet those kids with bags full of little snacks, and fun. Little games that they could play. I was so happy to see that. The rooms are cleaned beyond exception. If you ask for anything that are the staff will get it for you immediately. Everyone. There was so friendly and so kind and took the time to talk to me as if I was more than just a tourist and treated me like I was. One of their friends, which was amazing. I didn't know them at all but yet they took the extra time to talk to me and just figure out who I was, which was great. The rooms were so clean you're room is cleaned everyday unless you tell them not to without them even asking you if you want it, you can always have your room cleaned. There's more towels than you would think of for the bathroom, the windows open a little bit, but the air conditioner is wonderful. You have a great selection of TV channels, including paperview and on demand through Comcast which is free. They have great internet. I don't know what else I can say other than they are just a great hotel like every Best Western is.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWCharelstonWVGM, Public Relations Manager at Best Western Charleston
Responded 23 Aug 2023
erinF1361AA, it's wonderful to hear that Best Western Charleston exceeded your expectations! The team members' efforts to provide exceptional hospitality, especially towards our younger visitors, are surely commendable. Our abundant breakfast selection, daily meticulous room cleaning, and additional amenities like air conditioning and a versatile TV channel selection ensure a comfortable stay for all guests. We're thrilled that you felt like a friend, not just a tourist, during your stay. We hope to welcome you back soon where we'll continue to strive for excellence.
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This hotel experience was the absolute worst I have ever had. My room was a disaster and was so dirty that I didn't even feel comfortable while sleeping. When I first arrived, my smoke detector and carbon monoxide detector were chirping. I informed the front desk and they came twice to "fix" it but said, "if this doesn't work, I don't know what to tell you" after their last attempt. I had to unplug both devices and went one night without these safety features in my room. The next day both devices were replaced and there was no more chirping. However, there were stains all over the carpet, mold on the walls of the bathroom, the toilet didn't flush well, the bathroom door was very dirty, the AC made an awful noise, there was a vomit stain on my mattress and the sheets/bedding did not feel clean and there were ants crawling. Absolutely atrocious. My son got stuck in the elevator and only one of them was in working order. The front desk staff was so inattentive -- you had to wave them down from their smoking breaks right outside of the front doors to get any help and when they did help it wasn't affective. We were in town for a very large soccer tournament so all of the hotels within a 50 mile radius were booked/sold out. When I asked about a new room I was told they didn't have anything. Upon checkout I was offered a $60 discount on my room and a very shallow apology. I expected half or more off of the amount I was charged. I will be emailing the travel agency (who I was in contact with the entire time we were there) as well as escalating this to corporate because I want my money back. I will never stay at a Best Western again!
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Review collected in partnership with Best Western
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Best Western Charleston
Responded 3 Jul 2024
Juliaburrell, We deeply regret that your experience did not meet expectations. Our team takes such concerns seriously, and we were able to return $202.00 of the $475.00. Ensuring the comfort and safety of our guests is always our top priority. We understand the distress this caused, particularly during a busy event. We will also review the service interactions you highlighted to ensure our team is offering the best assistance possible. Thank you for your feedback.
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Room was filthy to begin with, plus nobody came to clean it in the five days I was there. I was given one towel and two rags, even though the room was for two people. Nobody ever restocked the towels. Went to the front desk and asked for more towels. Was told they were in the dryer and to come back in the morning. Came back in the morning and they still hadn’t even been washed, so the worker from the night before lied to me. TV also didn’t work. When I called front desk the same guy who lied to me said he would tell the maintenance guy to come fix it when he got there. No maintenance man ever came and I later found out that none of the TVs in the hotel worked and it had been that way for some time, so the worker must have known about it yet nothing was said at check-in or on the phone. Literally could not see out my window because it was so dirty. Elevators and room keys randomly stop working. Sign in the room says if you forgot anything to ask for complementary items at the front desk. They don’t have any. Same guy as before also lied to me about when the manager would be there. One desk worker was actually honest about the hotel, but still was generally unhelpful. Did not call manager when there were literally no clean towels in the entire place and multiple people in need. I could go on and on. Probably the worst experience I’ve had with any business in my life
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Charleston area.
PRICE RANGE
$149 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn charleston hotel charleston, fairfield charleston, charleston fairfield inn
FORMERLY KNOWN AS
Ramada by Wyndham Charleston
LOCATION
United StatesWest VirginiaCharleston
NUMBER OF ROOMS
136
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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