Hotel Marbel
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About
Finding an ideal budget friendly hotel in Can Pastilla does not have to be difficult. Welcome to Hotel Marbel, a nice option for travellers like you.
The rooms offer air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel Marbel features a concierge. In addition, as a valued Hotel Marbel guest, you can enjoy a pool and free breakfast that are available on-site.
While in Can Pastilla, you may want to check out some of the restaurants that are a short walk away from Hotel Marbel, including Sa Farinera (0.7 mi), Fins Tapas & Cocktails (0.1 mi), and La Payesita (0.2 mi).
Hotel Marbel looks forward to welcoming you on your visit to Can Pastilla.
Location
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WiFi Only worked in reception & not my room, first time that I stayed in a place where the WiFi did not work in the room, mentioned it to reception she made a note but nothing was done about it. I paid £177 for 3 nights 1 adult & 1 child definitely not worth that much, at checkin I was charged another €6.60 for room tax.
It’s only like a 6 minute drive from the airport not even 10, airport bus fare €5 per person so I paid €20 for me & my daughter there & back.
bus fare was extremely high on the island didn’t go as far as using taxis, no day ticket scheme €2 fare 1 way weather your on the bus for a 1 minute or 20 minutes!!!!
Breakfast frozen scrambled eggs toast a bit of fruit & u have to ask this man what u want, which is understandable with corona.
Housekeeping was good, no fridge in room considering it’s always hot on the island, no kettle in room, given just 1 tiny soap on arrival which was never replaced & nothing else.
Food on the island is very pricey even a single ice cream is no less than £2.
Beach is like a 5 minute walk.
If I ever return to palma., definitely not staying here again.
The next day we go to check out and we left it all behind us, when I see they have charged me once again for the stay (this time for a slightly higher amount) so we go back and they say they have no recollection of us staying there? Even though it was the same lady we dropped our key to only a few hours earlier, she doesn’t remember us so they have to get the guy in who checked us in the day before. He says he remembers us and after a lot of going back and forwards they admit that they accidentally cancelled our original booking. We made the booking on the 26th of June, they cancelled it on the 27th before we arrived and then refunded my original payment and then charged me again, this time with the tourist tax. I tell them I don’t want to pay for the tourist tax again and he laughs at me since it’s only 4 € but then hands it over in cash.
I then contacted booking.com regarding this and Hotel Marbel says we never checked in! After providing bank statements that proved that we had been refunded for our original payment, which we would not have been if we hadn’t showed up, and some other documents, they change their mind and say that we did check in. Customer service at booking.com says that they will write Hotel Marbel regarding some sort of compensation for the lack of WiFi. Today I got back an email that the hotel claimed that every room has WiFi and that I had not gone down to reception to ask to change rooms.
This is an absolute joke! Which is a shame because the rest of the staff (anyone who wasn’t in reception) were really lovely and the room itself was good for the price. However main reason we booked it so we could have WiFi (my boyfriend needed to work) and after the way that the staff in reception treated us, I really hope no one has the same experience as us. Treating your guests like this, even if they’re just staying one night, is laughable and I’ve never had a hotel constantly lie about my interactions with them.
If you are going to Can Pastilla, take a word of advice and just go stay somewhere else.
We obviously knew it wouldn't be splendid but damn here just lack the basics.
Meanwhile, I can't imagine how they could have given him 3 stars, they must have stuck them with glue!
But maybe one thinks, the disgust of the hotel is compensated by the kindness of the staff ... I in years of Trips have never seen hotel staff so unpleasant and rude ... if they are good when you enter the lobby they nod their heads ..
Lady on arrival had such an unpleasant and rude attitude that you want to lose the money and look for another accommodation.
The room welcomes you with a pleasant smell of closed / mold .. woe to think of putting there just stuff in the closet or drawers, cleaned maybe last month and full of hair ... the bathroom all peeled in every part of the shower curtain dirty hair in the shower tray .. if you dare or have no other choice enter with slippers!
we arrived and the roll of toilet paper was finished, I go to tell the reception and without even a slight sign of apology they gave me a roll taken from under the cabinet .. and last but not least the chain that fits every time you flush.
Honestly I didn't have the courage to take a good look at the sheets because otherwise I wouldn't have slept there but they also intoxicated you with the same smell of the room.
Air conditioning present but not working .. or maybe we were not able to operate it but I never needed an engineering degree to do it so...
And as a final we have the terrace .. the window curtain completely full of stains of do not want to know what .. chairs and rusty table.
160€ per night... a shame.
I will see you tomorrow,
The location is excellent, and the room is adequate and was cleaned every day.
Sadly the food was a real disappointment. I personally didn't enjoy it at all, and after the first night I decided to eat breakfast and dinner elsewhere. I wouldn't stay at this hotel again on a meal basis, but would be happy with self catering.
It is basic, but great value for money. I would have liked a kettle in the room.
The male receptionist was lovely, and very helpful.
Dinner ok, again basic, but great value.
I would certainly book again.
The rooms were clean, yes a bit dated but was clean and that’s the main thing. Excellent location , variety of shops bars and restaurants.
10 minutes from airport easily accessible by A2 bus. Only 3 stops from the airport.
Would certainly stay again and would recommend.
"3* with great food. Not a 4* all singing & dancing hotel but a town stay. But great for a holiday at a budget price. "Read full review
"Walking distance to the Beach and many shops around with best option to use public transport "Read full review
"Use excellent public transport whenever possible, many bus routes are within two minute's walk from the hotel. Taxis are expensive."Read full review
"Ask for a better room. The first one I had was dire but they gave me a (slightly) better one the next day."Read full review
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