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Jay Peak Resort
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Avg. $759 /night, 3/27 - 3/28
$869
per night
$703
per night
$537
per night
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About
#1 of 4 hotels in Jay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Finding an ideal family-friendly hotel in Jay does not have to be difficult. Welcome to Jay Peak Resort, a nice option for travellers like you.
Rooms at Jay Peak Resort provide a flat screen TV, a kitchenette, and a refrigerator, and guests can stay connected with free wifi.
You can also enjoy a pool and an on-site restaurant while staying at Jay Peak Resort. Need a place to park? Free parking is available at Jay Peak Resort.
If you like Asian restaurants, Jay Peak Resort is conveniently located near Miso Hungry.
Jay Peak Resort looks forward to welcoming you on your visit to Jay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Golf course
Ski rentals
Babysitting
Wifi
Hot bath
Lazy river
Indoor pool
Outdoor pool
Heated pool
Restaurant
Vending machine
Ski school
Skiing
Water park
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Spa
Ski In / Ski Out
Convenience store
Non-smoking hotel
ATM on site
Laundry service
Self-serve laundry
Room features
Private balcony
Seating area
Sofa
Telephone
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
830 Jay Peak Road, Jay, VT 05859-7046
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Burlington Intl Airport
72.9 km•
See all flights
Car Hire
15 Restaurants
within 10 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
My buddy and I rode here to stay over for the Harley Owners Group (HOG) 'Iron Adventures Rally' in July. The rally brought in 100s of riders to enjoy the area.
We had a reservation for the Tram Haus, which was located close to the HOG Rally check in area. There didn't seem to be a clear plan for motorcycle parking, especially for check in, but one of the employees helped guide us to some parking in the Tram Haus building. Check in was quick and easy and our room was quite nice. It was a one bed suite with a nice pull out couch and a balcony. Overall, the room was very nice, although the refrigerator did not work and the towels were old and actually tattered (but clean).
We had to pay a 'resort fee' as part of the cost. The resort is a great sprawling area with water park and ski slopes and various shops and bars and whatnot. Make sure you look at the map on their website to figure out if you are staying near where you want to be or you could end up miles away from your destination. That said, for some reason, on the first day of the rally, a lot of the services were closed. The Tower bar in the Tram Haus was closed as well as several other facilities. They were set to open at 4 on Friday, over halfway in to the rally.
We ended up eating at the Foundry in a nearby building. It was OK... fairly average food at higher prices, but the service was good.
We had a reservation for the Tram Haus, which was located close to the HOG Rally check in area. There didn't seem to be a clear plan for motorcycle parking, especially for check in, but one of the employees helped guide us to some parking in the Tram Haus building. Check in was quick and easy and our room was quite nice. It was a one bed suite with a nice pull out couch and a balcony. Overall, the room was very nice, although the refrigerator did not work and the towels were old and actually tattered (but clean).
We had to pay a 'resort fee' as part of the cost. The resort is a great sprawling area with water park and ski slopes and various shops and bars and whatnot. Make sure you look at the map on their website to figure out if you are staying near where you want to be or you could end up miles away from your destination. That said, for some reason, on the first day of the rally, a lot of the services were closed. The Tower bar in the Tram Haus was closed as well as several other facilities. They were set to open at 4 on Friday, over halfway in to the rally.
We ended up eating at the Foundry in a nearby building. It was OK... fairly average food at higher prices, but the service was good.
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Date of stay: July 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely love this mountain. We have not been able to hit it just right with weather and snow conditions but even so have had the best times skiing here. The trails are challenging and fun , the people and the vibe are awesome and the views and location are gorgeous. This trip we stayed onsite at Stateside hotel and it was so affordable and so perfect we don’t want to do it any other way now. The room was great although a bit noisy and we have amazing fresh cooked breakfast each morning in the cafeteria. (Highly recommend the French toast!). The only negative was once again not having the lifts open to the top. theTtram and Flyer never ran and Bonaventure was off and on and even the Jet didn’t run on second day of trip. The conditions were rough on day 2 due to a super warm afternoon and soft snow followed by a hard freeze. We still will be back again and again. This mountain doesn’t disappoint even with tough conditions.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Wright, General Manager at Jay Peak Resort
Responded 3 May 2023
Sorry about the conditions Rachel, but glad you felt the vibe here (and, point of fact, I cooked your french toast that am and we talked about the lifts...:) We feel this is such a unique spot and when that's confirmed by folks like you, it adds weight to those thoughts. Knowing that there are kindred spirits out there that get it, makes us even more happy we're where we are, and we look forward to seeing you around here, again, next winter. - Steve Wright General Manager Jay Peak Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed here over February break and loved it. Check was quick and easy. Our Timberline cottage was clean, well decorated and equipped, perfectly laid out for our family of 4, and only a few minute shuttle ride to the base areas and lifts. The shuttle was super convenient and we never had to wait more than 5 minutes for a ride. There was a ton to do at the resort besides skiing and we took full advantage of that. The restaurants and Provisions general store were great and we never felt gouged despite the isolated location of the resort. Finally, the skiing was fantastic — great terrain, great snow (we lucked out with a powder dump while there) and short lift lines. All in all, we had a fantastic family ski vacation and recommend Jay Peak highly.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Miso Hungry is amazing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The water park was fun and the skiing on our first day was great. The room was spacious and exactly what we needed. The problem came on the second day of our stay. We stayed at the tram haus lodge specifically because ski in ski out was vital to us because we were taking turns skiing and watching our kids in the room. 2 of the 3 lifts we had access to were closed all day. One was due to an electrical issue. So essentially we did not have ski in ski out access even though that is what we paid for. Additionally, the times listed on the website were mostly incorrect which caused confusion and disappointment. I promised my toddler we could go to the arcade after dinner. It was listed to be open until 7pm that day. We went over a few minutes before 6pm and it was already closed. My son sobbed because he was looking forward to it all day.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean, friendly, fun and reasonably priced. Our family of 10, age ranging from 1 to 65 had a blast. We would go again. We also rented a home for 3 days and it was a great value for the money. I suggest bringing soap and shampoo to use in the showers, after your water play is done.
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Date of stay: December 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay at Jay Peak Resort was a mix of highs and lows. The Jay Hotel rooms were spacious and generally clean, but the entire resort is in desperate need of a makeover—everything feels outdated.
One of the biggest letdowns was the customer service. Staff members were not particularly hospitable, often coming across as rude, dry, and unwilling to go the extra mile. Observing their interactions with other guests, I noticed a general lack of warmth and attentiveness.
Another recurring theme throughout the resort was the constant shortage of basic items. Across multiple restaurants and service areas, the catchphrase seemed to be "We're out of..."—whether it was Pepsi, ice, nachos (at The Warming Shelter), cinnamon (at Aroma Café), or even spoons. This became a running joke during our stay, but it was also frustrating.
That said, there were some positives. The indoor water park was a fantastic experience, especially for young kids. It provided a fun escape from the cold, making it a highlight of the trip.
Would I return? Yes, but I’d come prepared for the “we’re out of’s.”
One of the biggest letdowns was the customer service. Staff members were not particularly hospitable, often coming across as rude, dry, and unwilling to go the extra mile. Observing their interactions with other guests, I noticed a general lack of warmth and attentiveness.
Another recurring theme throughout the resort was the constant shortage of basic items. Across multiple restaurants and service areas, the catchphrase seemed to be "We're out of..."—whether it was Pepsi, ice, nachos (at The Warming Shelter), cinnamon (at Aroma Café), or even spoons. This became a running joke during our stay, but it was also frustrating.
That said, there were some positives. The indoor water park was a fantastic experience, especially for young kids. It provided a fun escape from the cold, making it a highlight of the trip.
Would I return? Yes, but I’d come prepared for the “we’re out of’s.”
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Date of stay: March 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Dont expect a nice relaxing stay, more for the sporty adventurers. At night nit much to do...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We were 2 families of 4 with teenagers and rented a 3 bedroom 3 bathroom suite for 3 days of skiing. It was our first visit and we loved it. Breathtaking landscapes, excellent sliding conditions. The staff is attentive, they kept our luggage at reception the whole last day so that we could ski. Next time, we'll bring our own coffee maker because there was only a Keurig and the coffee wasn't great but other than that everything was perfect. We will definitely go back.
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Date of stay: January 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Apportez vos Kcups ou cafétière
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The mountain terrain and snow quality were fantastic (and what Jay is known for). The resort elements missed the mark. Room was filthy with dirty cook top, disgusting pans, carpets not fully vacuumed (french fries/food), stains on the fabric furniture, used sponges left for our use in the kitchen, and garbage still in our closet from the previous guests. Spent the better part of our 1st ski morning addressing all of this and having HK people coming in and out trying to remedy. I did let the GM of Jay know with little more offered than "we will address it". At $600/night it is not my job (already have one), to work with the hotel staff to raise standards to acceptable, and more should be done both as an operational norm, as well as, to compensate guests who have worked to invest in vacationing at Jay Peak Properties. This last piece around over extending for the guest was prevalent across the resort in terms of valuing the customer experience. Bar staff gave very little in the way of a smile or engagement unless you were a regular who happened to sit down (which we experienced). We were on site for St. Patrick's Day and there was zero done to create a festive day or acknowledge the celebration in terms of simple drink/food specials or music (live or overhead). Much of this was discussed around the fire pit with other guests feeling the same thing. Again, the mountain is fantastic, but the resort aspects are way off the mark in terms of creating a positive vibe/experience. We will day trip moving forward to enjoy what the mountain offers and take our celebration of the day at Jay on the road once we are done.
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip: With one elevator, get a room on the 2nd/3rd floor at the Tram Haus to reduce frustrations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At a loss for words. Myself and seven friends decided back in April to book a golf vacation package in 2 condos. Nice little golf vacation weekend for 3 nights and some golf. At time of booking was told to call a few weeks ahead of time to book the first tee time and that we could make the rest of our rounds there after. Well fast forward to this morning 2 weeks out and I call to make our tee time and am told the course is fully booked for the weekend and nothing is available… was told that a manager would call me back once I told the person that we had a reservation for a GOLF weekend that has already been paid
For. I get a call from what I assume is the manager and am told the same exact thing. Whoever this guy was couldn’t have cared less that he was pretty much telling us yah even though you paid already you won’t be golfing here… sarcastically told me oh yah I could get you out one of the days at 5:30pm.. unlimited golf is clearly false advertising..front desk reservations was no better and also didn’t care all that much. The reason why we picked Jay peak was because my family of 5 have vacationed there the past 4 winters skiing, water parking, and staying at the hotel for a week. Safe to say my family will never be back and its safe to assume the other seven guys and their families will never have interest in going to Jay. Plenty of other options out there people, be aware of Jays total lack of customer service. Awful awful awful
For. I get a call from what I assume is the manager and am told the same exact thing. Whoever this guy was couldn’t have cared less that he was pretty much telling us yah even though you paid already you won’t be golfing here… sarcastically told me oh yah I could get you out one of the days at 5:30pm.. unlimited golf is clearly false advertising..front desk reservations was no better and also didn’t care all that much. The reason why we picked Jay peak was because my family of 5 have vacationed there the past 4 winters skiing, water parking, and staying at the hotel for a week. Safe to say my family will never be back and its safe to assume the other seven guys and their families will never have interest in going to Jay. Plenty of other options out there people, be aware of Jays total lack of customer service. Awful awful awful
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 week yearly family vacation regulars since 2015, our kids learned to ski at Jay with Curtis & Spoon. Our 2021 end of pandemic trip the service were really minimum even to get food was a nightmare. Wrote a direct complaint to customer service no return. Some type of compensation should have been issued as paid services weren’t rendered.
However we decided to give Jay a second chance as our memories prior to the pandemic trip were amazing and we booked a ski & water vacation in September for Christmas break last week. The kids were really excited until we tried to anything after skiing the first day…..
Nothing was opened, water park, clips & reels, arcades all closed at 6pm or didn’t open at all. Free skate, stick & puck was full with mainly paying locals and the restaurant were like daycares fully packed with family with nothing to-do like ourselves who went just for snacks and drinks.
Really disappointed how does one of the biggest Ski Resorts around servicing multiple States and Countries fail in planning servicing? The occupancy last week was over 90%…..
I went to Hotel Jay and requested to speak to manager for an explanation of closure and they managed to get me in touch with Lisa who couldn’t offer any insight but that last week everything was open. Lisa issued me small credit for the Waterpark not being opened after skiing. Very grateful for a little return in our cost however the disappointment to my family it doesn’t cover and our past Jay Peak memories are now permanently tarnish with no pandemic to blame!
Even Jay staff in shuttles and on sites didn’t understand why and couldn’t answers other guest complaints as many peoples and families were complaining about the lack of services.
JayPeak should be more transparent in its scheduling and advise its guest well in advance of issues and issue either discounts or better cancellation policies.
Also client feedback should be easier and encouraged our lodging Timberline Condo 4745 had some small issues.
1) grossness Kleenex piles in back of couch we didn’t clean it up as no gloves.
2) under bed garbage bottles papers etc…
3) oven and burners didn’t start well at all.
4) no oven gloves….
5) dishes were bare minimum and many were dishwasher dirty.
Looking forward to reply and if not to others enjoy the skiing but expect much more of anything!
However we decided to give Jay a second chance as our memories prior to the pandemic trip were amazing and we booked a ski & water vacation in September for Christmas break last week. The kids were really excited until we tried to anything after skiing the first day…..
Nothing was opened, water park, clips & reels, arcades all closed at 6pm or didn’t open at all. Free skate, stick & puck was full with mainly paying locals and the restaurant were like daycares fully packed with family with nothing to-do like ourselves who went just for snacks and drinks.
Really disappointed how does one of the biggest Ski Resorts around servicing multiple States and Countries fail in planning servicing? The occupancy last week was over 90%…..
I went to Hotel Jay and requested to speak to manager for an explanation of closure and they managed to get me in touch with Lisa who couldn’t offer any insight but that last week everything was open. Lisa issued me small credit for the Waterpark not being opened after skiing. Very grateful for a little return in our cost however the disappointment to my family it doesn’t cover and our past Jay Peak memories are now permanently tarnish with no pandemic to blame!
Even Jay staff in shuttles and on sites didn’t understand why and couldn’t answers other guest complaints as many peoples and families were complaining about the lack of services.
JayPeak should be more transparent in its scheduling and advise its guest well in advance of issues and issue either discounts or better cancellation policies.
Also client feedback should be easier and encouraged our lodging Timberline Condo 4745 had some small issues.
1) grossness Kleenex piles in back of couch we didn’t clean it up as no gloves.
2) under bed garbage bottles papers etc…
3) oven and burners didn’t start well at all.
4) no oven gloves….
5) dishes were bare minimum and many were dishwasher dirty.
Looking forward to reply and if not to others enjoy the skiing but expect much more of anything!
Read more
Date of stay: January 2023Trip type: Travelled with family
Room Tip: Enjoy the skiing don’t expect more!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Wright, General Manager at Jay Peak Resort
Responded 3 May 2023
Sorry about what you encountered but you'll, of course, allow some reality to slip in here. Somewhat obviously, during the pandemic, services were cut short and in some cases eliminated like every other service and hospitality asset around the globe. 'Nothing was opened at Christmas' is hyperbolic. Yes, hours were reduced but the Waterpark, arcades and Ice Haus were all open as well Clips and Reels climbing Center. Everything. In terms of 'transparent scheduling' quite literally, everything is posted on the website and we suggest guests check there inside of the confirmation email they get when they book with us. I don't like hearing about the unclean condos and despite suggestions to the contrary, it's an aberration. Sorry to hear about your disappointment but suggesting 'nothing was open' over the busiest week of our year (are you sure you're talking about Christmas Break December 25-January 1)? doesn't seem connected much to reality.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Separate fee
We’ve been there for two Hockey tournaments ourselves. In the main lodge, there is a large ‘hang out’ room with couches, but I think it is open to all guests. Our team has tailgated outside (yes, even in December!) in front of the team condos so the kids/parents can be together.
Outside the Water park, there are fire pits with Adirondack chairs, so that might be another option.
I would suggest calling the hotel about that one room to see if there is a reservation system available for its use.
Good luck!
Yes you can use the park the day of arrival even if your room isn’t ready.
…
"Use ski lockers located on slopeside floor for skis and poles. EV chargers in parking garages, maintenance trailer, and stateside."Read full review
"Dont expect a nice relaxing stay, more for the sporty adventurers. At night nit much to do..."Read full review
"Shuttle is very convenient. Bring paper products (coffee cups, plates, utensils, etc.) cook meals ahead of time. Stove/oven is small."Read full review
"We brought snacks and plenty of drinks for all. It’s a bit of a ride from the highway but it’s through some beautiful farm country."Read full review
…
PRICE RANGE
$279 - $594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jay peak hotel jay
LOCATION
United StatesVermontNortheast KingdomJay
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingJAY PEAK RESORT | UPDATED 2025 Hotel Reviews & Price Comparison (VT) - Tripadvisor
Frequently Asked Questions about Jay Peak Resort
Which popular attractions are close to Jay Peak Resort?
Nearby attractions include Pump House Indoor Waterpark (0.02 km), Jay Peak Resort (0.00 km), and Tower Bar (0.2 km).
What are some of the property amenities at Jay Peak Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jay Peak Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Jay Peak Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Jay Peak Resort?
Conveniently located restaurants include The Belfry, Jay Village Inn, and High Country Deli at Jay Country Store.
Are there opportunities to exercise at Jay Peak Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Jay Peak Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Jay Peak Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Jay Peak Resort have any great views?
Yes, guests often enjoy the mountain view available here.
Is Jay Peak Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.