Stay away, massively overpriced nearly £4,000 for AI for a week in Star Prestige. The buffet restaurant provided the same thing night after night and that’s your lot, the Japanese restaurant was extra, so there is a bit of false advertising. The nightlife at this resort sucks the life blood out of you!! The staff however are amazing, rooms clean, drink selection is great and the hotel location is superb. This was the worst iberostar I have stayed at. It was good but not the exceptional I expected.
This was our first holiday since 2019 and we could not have picked a better destination. We booked Star Prestige and All Inclusive and it was our intention to do nothing other than lounge by the pool and drink cocktails. We managed this with ease! We arrived after a fraught journey made more difficult by being let down with the special assistance we had booked in advance and by the time we got there, my partner was in medical difficulty and we needed a private space where this could be sorted. Our check in was not for another 3 hours but I cannot fault the staff at all once they had understood that this medical issue needed more than a seat in reception and a glass of water as they took us to the nearest room that was available and let us have the use of it for 15 minutes or so that we needed to sort the issue. Adama and Carmen were especially supportive with this. Reception were also only too willing to assist in printing out the documentation for us needed to get back home (James and Carmen). In general, all the staff were pleasant and efficient and very very helpful. We were eventually allocated 2619 which is pretty far away from anything, in fact the last room and was a corner suite. We were more than happy with this. The room was an excellent size, absolutely spotless and the facitlities were more than adequate for us. It was well equipped and I became obsessed with the smell of the handwash which was divine! We also had a stocked minibar and there was a bottle of fizz on ice and 2 glasses waiting for us. The view from the balcony was stunning. Food - we were AI and everything was in the buffet restaurant located on 4th floor. They set up vague meal times for you at check in - breakfast between 8.30 and 9.30am for us, dinner between 1 and 1.45 (although we didn't tend to go for dinner as we were stuffed from breakfast still and quite happily settled on sunbeds) and tea between 6.30 and 7.30pm. These were the times we chose out of the offers and it is done to manage the amount of people in the restaurant at any one time in mind with safe distancing and general covid precautions. The food was excellent and there was a huge variety to choose from at all mealtimes. It was hot, well presented and the staff were forever cleaning the area, changing over the utensils and replenishing the food stocks. Even the fussiest of eaters would fnd something to eat. My only thing was that perhaps the various meats were not as well cooked as I like them. I won't eat anyting if it looks like it might be capable of still mooing, oinking, baahing or clucking and sometimes the sausages looked very questionable! There is a one way system round the area that is easy to follow and the tables have been set up socially distanced. We picked the same table for every meal inside and it is amazing how quickly the staff get used to you and what you drink etc. The absolute star character in the restaurant is Fernando. On his day off we really missed him. He has a great personality and chatters with all the guests. As he has been there 31 years I think he likes his job! Drinks - well we decided to work our way through the cocktail menu and over the course of the week sampled all of them and some of them more than once. The bar staff were very efficient and in particular Toni, Pedro and Kiko. Toni remembered our drinks preferences and was always happy to bring them out to the pool. Pedro remembered our names from the very first time we met him and Kiko was just so friendly and chatty. Covid - this hotel cannot be faulted for their covid measures in place. Everything is spotless and the staff were forever cleaning things down, regularly replacing things and all staff wore masks at all times. All guests had to wear masks in all public areas except when laid on a sunbed, eating or drinking , in the pool and of course on your own balcony or room. There were handwashing and hygiene stations everywhere and instructions regarding using them, even before/after pressing the lift button. The Housekeeping staff deserve the highest praise for this and also for cleaning of our room every day, sometimes twice. Location - set a little up the hill outside Santa Ponsa, it is quiet and has breathtaking views over the bay. All rooms have sea views. You can walk into SP itself in about 15/20 mins but we didn't bother. This is the first hotel ever where I have spent the entire duration of a holiday without leaving it once such was the quality. Negative points - there was a lack of information available. Normally there are details in rooms giving instructions about pool towels, maps of the place etc but there was none of this and in fact it was very difficult to find out anything. To see a drinks/snacks/bar menu everything was barcoded that you had to scan. That is great if you have a smartphone but not so great if you don't. I get why it has been removed from rooms but there is nothing to stop something laminated being attached to a wall in the room. Our last night was thoroughly spoilt and this was not really the fault of the staff in any way but they did not have the resources to deal with it. At 00.40am on our final night as we were due to be getting up at 6am to leave to go home, our entire row was woken up by a new arrival middle aged man who had overdone it on the all inclusive alcohol and decided to be singing and shouting at the top of his voice. Unfortunately, he had moved into the room next door to us. I was one of many guests who went out to ask him to be quiet. As he was in the next room to us, unfortunately me and my partner were then subjected to a filthy torrent of racist, sexist and homophobic abuse that carried on for approx 20 minutes until he eventually staggered into his room to throw up (which I did think he was going to do over the side of the fire escape stairs). My partner did call reception and they could actually hear this man (he told us his name was Richard from Holland) and said he would sort it. He never arrived to sort it. We found out that it was because he was on his own and we were too far away. Sherriff did ring us back later to see if we were ok. I was fine but my partner was very upset and intimidated by him and the pure vileness of the things he repeatedly said to us. Seeing Sheriff the next morning at reception, he did explain there was little he could do except if the man had continued he would phone the police. It wasn't the issue about the noise so much, it was the fact that this man could verbally abuse in a racist, sexist and homophobic manner with no consequences. This is not what we expected in this establishment as it was generally excellent but that one incident did leave a sour taste. Staff cannot legislate for a man who becomes aggressive and abusive to 2 female guests when he is drunk but they could maybe review how they would deal with such incidents as this if they occur in the future to anyone as unfortunate as us. 100% we will be returning as this is one of the best hotels I have ever stayed in in Europe. ps: i would have uploaded more photos but for some reason, even though they were the right way up on my screen, when uploaded to TA they were upside down!…
Hotel staff made this holiday - all extremely helpful and friendly. Got to know you as a customer, even remembered drink favorites and room numbers. Buffet food was very good, but after 4 days I had enough of it and was ready to eat elsewhere. Joel in the Prestige pool bar made the best gin and tonics - also a shout out to the excellent team serving drinks to us all day long in the hot sun.
We have just returned from our 4th visit and the standards and quality are as good if not better that in the past. We always stay Star Prestige and All-inclusive and the new extension and pool added to the SP sun deck was a welcome surprise. As reviewers have previously said the staff really do make the difference and I can honestly say that throughout the whole 7 days we had great service from all that we encountered. This includes both receptions, bar staff, waiters and the management team. Thank you Iberostar team.
Beautiful Hotel, looking right out onto the sea, with access to the sea via the fabulous pool area. Always sun beds available even if we waited until the afternoon. The all inclusive food was a very good standard and the service exceptional. Staff are all so friendly and welcoming especially Tamara the poolside waitress, she couldn’t do enough for us, once she knew our drink orders she was so attentive and continuously made sure our glasses were never empty! Hotel activities are very good, definitely recommend the paddle boarding! The extra little touches such as ‘cocktail of the day’ and pool side snacks make you feel very well looked after. The rooms are clean, spacious and comfortable, mini bar topped up daily. Overall a fabulous hotel to stay in in Majorca. Will definitely book an iberostar for our next holiday. The best all inclusive we have stayed in by far.…
We had a fantastic holiday at the Iberostar Sol Jardine. We couldn’t find a single fault. All tha staff were so friendly and accommodating especially Tamara who totally looked after us every day around the pool area. She was so friendly and polite. We will definitely recommend to everyone and WILL be back. Thank you Iberostar!!
Stayed at Iberostar and loved it felt very looked after by staff, room was unreal! The terrace looked directly on to the sea and pool area. Breakfast was great choice and mini bar restocked daily would defo book again, worth the extra money.
Excellent hotel, great service. We've really enjoyed our stay, largely thanks to the warm and friendly staff. The pool area is perfect for lazing all day, and the bar has a great range of drinks and snacks. Our room (junior suite) is a fantastic size, and the bathroom with the supersize tub overlooking the room is a nice touch.
Lovely resort, the food was fantastic with something new every day. Have to mention the lovely staff especially Tamara at the pool and Mundi in the restaurant - so friendly and always had a smile, they really looked after us and we will be back!
Ekaterina and Juan were amazing at the bar and kept us very entertained! The bar and pool area on the bottom floor are where the guns at! The view is perfect and the dining area under the pergola is gorgeous.