Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
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Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
18555 Kenswick Drive, Humble, TX 77338
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Avg. $277 /night, 1/16 - 1/17
$311
per night
$275
per night
$239
per night
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About
#13 of 41 hotels in Humble
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Holiday Inn Houston NE - Bush Airport Area is the most convenient location at 1.5 miles to Bush IAH Terminals and we are close to Highway 59, I-45 and Sam Houston Parkway/Beltway 8. Our free shuttle operates 5am - 10pm daily and ensures that you will always make your flights on time. Our accommodation also includes free Wi-Fi, free parking, microwave, mini-refrigerator, Keurig, in-room safe and numerous plug outlets. You can also relax by our outdoor pool and Hot Tub or work out in our over-sized exercise facility. When you arrive and need a great meal, our top-rated full service restaurant has just what you need after a long flight. If you would like to visit some of the local attractions nearby, several of Houston's top attractions are Six Flags Hurricane Harbor, Sam Houston Raceway Park, Tour 18, and Golf Club of Houston. If you would rather enjoy a shopping trip, then Deerbrook Mall and Olde Town Spring is the place to go.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
Getting there
George Bush Intercontinental Airport
3.9 km•
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Hobby Airport
38 km•
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Car Hire
553 Restaurants
within 10 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
Hotel's Favourite
Got exactly what we expected - large, clean room and comfy bed. Check in good - very friendly. Had a few beautiful cold beers followed by a great burger for dinner. Had breakfast - was very good - eggs were excellent! Caught the shuttle to the airport - great service. Recommend!
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent a single night at the Holiday Inn NE - Bush Airport Area after arriving on a flight from New Zealand.
It proved to be a great choice for some sleep and a bit of recuperation before continuing our journey. The hotel is modern and pleasantly furnished with a restaurant, spa and swimming pool. We used the provided shuttle to get to the hotel, this was easy enough (picked up from door 202) and we had a relatively short wait for our ride.
The bed was better than I was expecting and made for a pretty good nights sleep. The room was also very quiet, passing aircraft caused little to no disturbance.
The room amenities were very basic (no jug but it did have a microwave) and there wasn’t a mini bar. The hotel is located in what’s best described as an industrial area so there’s not much in the way of shops or eateries nearby (luckily the hotel restaurant does a reasonable job). The hotel lobby had a limited range of snacks and convenience items for purchase.
We had decided on this hotel instead of the much pricier Marriott at the airport terminal and we have no regrets about our choice. All in all, a good airport hotel that exceeded our (somewhat low) expectations.
It proved to be a great choice for some sleep and a bit of recuperation before continuing our journey. The hotel is modern and pleasantly furnished with a restaurant, spa and swimming pool. We used the provided shuttle to get to the hotel, this was easy enough (picked up from door 202) and we had a relatively short wait for our ride.
The bed was better than I was expecting and made for a pretty good nights sleep. The room was also very quiet, passing aircraft caused little to no disturbance.
The room amenities were very basic (no jug but it did have a microwave) and there wasn’t a mini bar. The hotel is located in what’s best described as an industrial area so there’s not much in the way of shops or eateries nearby (luckily the hotel restaurant does a reasonable job). The hotel lobby had a limited range of snacks and convenience items for purchase.
We had decided on this hotel instead of the much pricier Marriott at the airport terminal and we have no regrets about our choice. All in all, a good airport hotel that exceeded our (somewhat low) expectations.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent 15 days at this Holiday Inn, along with my coworkers, due to a Mandatory Covid quarantine that is required prior to travelling for work overseas. I was pleasantly suprised at how comfortable and quiet this hotel is. The pool was closed, however there is a very nice covered patio in the back with more than enough seating area for a large group. I would like to give a special thanks to the ladies who took very good care of my group and I. Kimberly, at the bar is just amazing. I can assure you that she can make a drink that will cure what ails you, also, she is fun to talk to. Gillian is very nice, polite and always eager to assist with anything you may need. Morgan, who is usually during the early portion of the day is always chipper and helpful as well, even when it is clear that she is extremely busy. Panky is a really nice guy and is always willing to help, regardless of what you may need. I had an issue with my door key not working one evening and even the housekeeper's master key would not work. Panky took the time to come with me up to the room, reprogrammed the door himself and made sure that he followed up with me later in the day to ensure that I didn't have any more issues. I have traveled all over the world, some 5 star hotels, and some not so 5 star, but if you're looking for a friendly, clean, and comfortable place to stay near the airport, this is the place.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent stay. We stayed one night and the hotel was Excellent. Rooms were clean and ready for early check-in. It's located near the airport so we were prepared for airplane noise all night and to our delight, we didn't hear airplane nor storm that rolled in overnight. Bed was so comfortable we slept like babies. Thank you for room control AC. Top it all off with bar/made to order Cafe in the evening and breakfast bar in the morning, remember to keep up with breakfast vouchers they give you at check-in because they will ask for it when you enter the breakfast bar. They serve both hot and cold breakfast with all the amenities. Got up the next morning refreshed, energized and ready for the day. Thank you for the hard working staff and on top of your game management of Holiday Inn Hotels for an Excellent stay.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were a party of 9 adults and arrived on Christmas Day 2022 at about 5:30 PM after a long day of travel. I had reserved 3 rooms. The hotel advertises a full service restaurant - it was closed because it was Christmas. Person at front desk could not really recommend another place to eat. After doing our own search we found a restaurant about 10 minutes away. When we arrived back to our rooms we tried to take showers. There was no hot water in any of the rooms. When we called we were told they were working on it. We asked to change rooms, but were told they were full and no other rooms were available. Next morning still no hot water. When we went down to breakfast, restaurant was still no preparing meals and guests were handed a styrofoam container with eggs and pancakes. Not very good. When I asked for a partial refund , I was told there was nothing that could be done. After I god home I answered the survey explaining the situation and again asking for a partial refund. I did receive a response along the lines of sorry but they hoped I would give them another try. I don't think so.
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Date of stay: December 2022
Value
Location
Service
Room Tip:Â Call first to see if they have hot water.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Responded 30 Jan 2023
Hi LindaK500, Thank you for letting us know of these concerns. We appreciate you for choosing Holiday Inn Houston NE - Bush Airport Area for your stay and for doing business with IHG. I am sorry to learn about the conditions that prevented you from having a pleasant stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately I did not have the best experience here. The employees that work at the front desk were respectful and very welcoming upon arrival . However the bartender that works inside the restaurant, I believe his name was Rick was extremely rude I was planning on dining in that evening but the way he spoke to me made me so uncomfortable; I paid and left. I then had requested my room to be cleaned the next day at the front desk because I was going to be out all day and when I got back my room had not been cleaned I asked them about it and they told me that I didn’t make a request even though I know for a fact that i made it the day before and spoke to them the day of about it. I also had ordered a pizza and I let the front desk know and they then said they would let me know when it had arrived. An hour had passed and I had not heard anything from them I went back downstairs and they then said that they had been calling my room and come to find out the room had no phone in it; by the time I got my food it was cold.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Responded 20 Nov 2023
Hi Jazmine J, Thank you for staying at our Holiday Inn Houston Northeast - Bush Airport Area. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to work on these things you highlighted. We value all the feedback we receive, as this is our best resource for improvement. We are hoping to see you again soon. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was fairly new and very clean rooms. Staff was helpful, lobby was spacious. Outdoor patio seating was a lovely welcome surprise and the pool was beautiful. Breakfast was one of the better ones we’ve had and the menu in the dining room grill was more than typical bar food.
Wish all the Holiday Inns were this nice. And the price for a Saturday night was very reasonable. We stayed here, which was close to the airport (which there was a free shuttle offered) prior to taking an Uber the following morning to Galveston port for our cruise
Wish all the Holiday Inns were this nice. And the price for a Saturday night was very reasonable. We stayed here, which was close to the airport (which there was a free shuttle offered) prior to taking an Uber the following morning to Galveston port for our cruise
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We picked this hotel as it was close to the airport and had good reviews. Plus spoil to cool off after an 11 hour plane ride.
However the procedure of getting the hotel shuttle was terrible. It wasn’t clear where to catch it and we did not know that you had to call for the shuttle. (Which when you are from outside the US it costs money) in the end a very kindly man in a shuttle from elsewhere offered to drop us off.
Once at the hotel the room was good. The bed was extremely comfortable.
The pool is not as glossy as it looks on the website - a bit tired - and def needs more loungers etc. but it did the trick and was nice just to relax in.
The shuttle leaves for the airport every half hour in the morning and it is first come first served.
However the procedure of getting the hotel shuttle was terrible. It wasn’t clear where to catch it and we did not know that you had to call for the shuttle. (Which when you are from outside the US it costs money) in the end a very kindly man in a shuttle from elsewhere offered to drop us off.
Once at the hotel the room was good. The bed was extremely comfortable.
The pool is not as glossy as it looks on the website - a bit tired - and def needs more loungers etc. but it did the trick and was nice just to relax in.
The shuttle leaves for the airport every half hour in the morning and it is first come first served.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Responded 25 Aug 2023
Hi Jeepstermack1, Thank you for selecting IHG Hotel & Resorts for all your travel needs and for staying at Holiday Inn Houston NE Bush Airport Area. Here in our hotel guests are sure to have an experience that is authentic in an environment that everyone can enjoy. I received your remarks and am sorry that your experience denoted some mistakes during your stay. I thank you for allowing us to look into these matters further. I send your review to our managers and they are evaluating them. We have taken immediate action to rectify our errors and prevent this from happening again. IHG Hotel & Resorts invited you to come and create memories in all of our unique locations, We know that you will not regret this decision. I invite you to come and stay with us on your next travel. Thank you again, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is a fine place to spend a night close to the airport. We had 1 cup and 1 coffee pod in our room, but it was not a big deal to go down and get more. My issue with this hotel is that they do not offer hotel shuttle service from the airport after 9pm, and nowhere is this stated on their website or elsewhere. When we landed from an international destination, we called the hotel to ask for a pickup. They told us where to go, but by the time we got out of the terminal it was approximately 9:10 pm. We called the hotel back and the front desk told us that the shuttle driver had gone home and we'd have to take an Uber. We did, and $17 and a 5 minute Uber later we arrived and spoke to the front desk, who basically just did not care. We asked for our Uber amount to be deducted from our bill (it wasn't), and explained the situation again the next day to the next front desk employee. Again, didn't really care. The manager wouldn't be in until hours later, so I asked for an email explaining their pickup policy. I never received one. If you're staying at this hotel in part because of the airport shuttle, keep this in mind.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Responded 10 Aug 2022
Hello, Keith K Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. We love to see you have opted for us for your accommodation. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did a reservation via Booking.com for one night and we cancelled it 10 minutes after we did it.
We lost $186.00 because any booking via this site the cancellation of the room is the same cost as a night.
We wrote to the hotel and we did not received at least a courtesy response.
Will never use this site again & we will call the hotels first and make clear this cancellation policies.
We lost $186.00 because any booking via this site the cancellation of the room is the same cost as a night.
We wrote to the hotel and we did not received at least a courtesy response.
Will never use this site again & we will call the hotels first and make clear this cancellation policies.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Responded 8 Jun 2024
Hi Gilberto M, Thank you for choosing to stay at Holiday Inn Houston Northeast - Bush Airport Area! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I am sorry to read about this situation you encountered. We strive to deliver a friendly and responsive service when our guests need it. I alerted hotel management of your concerns for immediate action. I also sent you a private message to follow up and obtain more details. I hope you will consider staying with us again should your future travels bring you back to the area! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are plenty of restaurants within 5 miles in Humble and down 1960. I would say UBER might the the easiest. The Hotel has a good restaurant too.
As I recall the breakfast Buffett was 14.99 and it starts at 6:00am. If you want to order from the menu it is available as well.
"Communication on shuttle not great and be aware there are two different holiday inn hotels that collect from the airport"Read full review
"No complimentary breakfast. Free parking for guests. Adequate but nothing special."Read full review
PRICE RANGE
$203 - $266 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHumble
NUMBER OF ROOMS
142
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Houston NE - Bush Airport Area, an IHG hotel
Which popular attractions are close to Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Nearby attractions include Jesse H. Jones Park and Nature Reserve (4.0 km), Hop Stop - Craft Beer Bar (3.9 km), and Old MacDonald's Farm (7.0 km).
What are some of the property amenities at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Conveniently located restaurants include Pappadeaux Seafood Kitchen, Italiano's Restaurant, and Pappas Seafood House.
Are there opportunities to exercise at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Houston NE - Bush Airport Area, an IHG hotel have an airport shuttle?
Yes, Holiday Inn Houston NE - Bush Airport Area, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Houston NE - Bush Airport Area, an IHG hotel have airport transportation?
Yes, Holiday Inn Houston NE - Bush Airport Area, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Houston NE - Bush Airport Area, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Houston NE - Bush Airport Area, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.