We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
With its prime location inside the famed Galleria, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
All reviews heavenly bed direct access self parking location is great rooms are large business center hotel restaurant business trip enjoyed my stay conference valet gym garage convenience starbucks pros cons
had a great time real nice ppl the staff was outstanding.i called to ask about parking and shammsa helped me and walked me through it all then she meet me when i ckes in.so nice loved it.the frontoffice manger lucas stefano was great. the place...More
Response from MarkW8290, General Manager at The Westin Galleria HoustonResponded today
Greetings; Thank you for the feedback, I was delighted to read that your enjoyed the stay and that the team took such great care of you. I will ensure I share the feedback with them as I know it will mean a great deal to...More
For sure the Westin wasn’t going to get 5 stars but Shirley at Concierge came to the rescue. My hairdryer wasn’t working. Shirley got me a brand new one. My special customized amenities ordered in advance did not arrive and weren’t in my room. Shirley...More
Response from MarkW8290, General Manager at The Westin Galleria HoustonResponded 16 September 2018
Thank you for sharing your comments about your interactions with Shirley, she loves her role as the hotels concierge and works very hard to make every guest feel welcome and well cared for.
I will share your comments with Shirley as I know they will...More
We stayed here with a booked tour, 100 of us on 2 buses. The other bus got there 2 hrs. before us, and they were still packed in the lobby waiting for rooms--so obviously we didn't have any either. In view of their inability to...More
Thank Mary C
Response from MarkW8290, General Manager at The Westin Galleria HoustonResponded yesterday
Greetings Mary; my sincere apologies to you and your entire group, you have all been loyal supporters of the hotel for many years and I do regret that we were not able to have your entire groups rooms ready upon your arrival at the hotel....More
I recently stayed at the Westin Galleria for a conference. This is a typical, large convention and business type hotel. It is clean and modern but has no character or personality. One could just as easily be in Des Monies as in Houston. Nothing in...More
Response from MarkW8290, General Manager at The Westin Galleria HoustonResponded 2 days ago
Thank you for the feedback, I was pleased to read that you found the hotel to be clean & modern, we have just completed a full renovation of the entire hotel and all of the meeting space. We have been getting a lot of great...More
Stayed overnight on business the room was clean and comfortable. Could have had more plugs for charging especially by the desk. The staff was friendly and efficient. The gym on the 24th floor had a pretty good view of the city.More
Response from MarkW8290, General Manager at The Westin Galleria HoustonResponded 6 days ago
Greetings; Thank you for sharing your most recent experiences, The Westin Galleria does indeed have some of the largest guestrooms in the Galleria. We continue to get a great many compliments about the newly renovated rooms, guests love the extra space and the updated modern...More