THE WESTIN GALLERIA HOUSTON - UPDATED 2019 Hotel Reviews & Price Comparison (TX)

4.0

Location

Cleanliness

Service

Value

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With its prime location inside the famed Galleria, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.

Full view

Property amenities

Pool

Room Service

Fitness Centre with Gym / Workout Room

Restaurant

Bar/Lounge

Banquet Room

Breakfast Available

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Paid Wifi

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Wheelchair Access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Safe

Centrally Located

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

Full view

100Great for walkers

83Restaurantswithin 0.5 km

12Attractionswithin 0.5 km

Contact

5060 W Alabama St, Houston, TX 77056-5801

(713) 960-8100

Getting there

Hobby Airport21 km

George Bush Intercontinental Airport30 km

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Nearby restaurants

Del Frisco's Double Eagle Steakhouse

3 minAmerican

Sage 400 Japanese Cuisine

4 minJapanese

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Nearby attractions

6 minArchitectural Buildings

Cacao & Cardamon Chocolatiers

6 minSpeciality & Gift Shops

See all nearby attractions

1,089Reviews

323Photos

8Q+A

100Room tips

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Popular mentions

Great Choice for Dupree Dance

This is my first stay at The Westin Galleria and I’m enjoying it. My family is here for a dance convention and it works great for competitions. The rooms are above average size which makes it great when everyone is trying to get ready together. The beds are comfortable with…

Date of stay: January 2019

Response from MarkW8290, General Manager at The Westin Galleria Houston

Responded 2 days ago

Greetings; thank you for sharing your feedback, I was delighted to read that you enjoyed the hotel and that you found the hotels location ideal for your needs. I do hope we will see you at next years event.. be Well

Fun shopping and dining vacation spot

Last week I stayed at the Westin Galleria Houston and was pleasantly surprised. The rooms have wall to wall and floor to ceiling windows for plenty of light and city views. It is centrally located with good security, excellent housekeeping and other staff and a top notch…

Date of stay: January 2019

Response from MarkW8290, General Manager at The Westin Galleria Houston

Responded 2 days ago

Greetings; I was delighted to read that you enjoyed the visit, we completed a MAJOR renovation of the entire hotel recently and we are getting a great many compliments about the new design & decor. The hotels location in the Galleria area of Houston is very popular, the Galleria is a very vibrant area of Houston which attracts a great many visitors each year. The Galleria Mall is one of the largest in the USA, it features over 400 stores and is a shoppers paradise! I am delighted to read that you will be returning next month... Be Well

Not friendly staff, long wait for check-in, and low quality bed/mattresses made me not to get excited about our stay in this hotel. This one does not belong to the Westin Class at all. The only positive is the location.

Date of stay: August 2018

Response from MarkW8290, General Manager at The Westin Galleria Houston

Responded 5 days ago

Greetings; I was very disappointing to read about your most recent experience, we typically get very positive comments about our team. We just completed an entire renovation of all the guestrooms and all of the public spaces including the lobby, fitness room, meeting space, we also added a new Westin Club Lounge & new Lobby Bar, the renovations took us two years to complete, the feedback from our customers has been VERY POSITIVE we get lots of compliments about the design & decor of the hotel. I do appreciate the comments about the check in experience, what you experienced is not typical for us, we had a very large conference checking in that day and it did take us a little longer than usual to get everyone registered. I can assure you that your most recent experience while checking in does not in any way represent the caliber of the hotel. The hotel is currently one of the top ranked Westin's in North America for customer service scores, typically our customers LOVE their experiences, I hope you will give us another opportunity, I promise you it will exceed your expectations.. Be Well

Very nice room in a great location

We stayed at the Westin Galleria for 3 nights and enjoyed our experience very much. I liked the location, which was close to everything I needed to access. The staff was friendly, and our room was clean and comfortable. I did utilize room service one night, and was pleased that…

Date of stay: December 2018

Response from MarkW8290, General Manager at The Westin Galleria Houston

Responded 2 weeks ago

Greetings Jennifer; thank you for the feedback! I was delighted to read that you enjoyed your visit and appreciated the convenience of the hotels location to the Galleria Mall. The Galleria is one of the largest malls in the USA and it features over 400 stores, 70 of which are exclusive to Houston. The Galleria area is also very lively with an abundance of restaurants, many in walking distance and it has a great vibe in the evenings. I do hope we will see you back at the hotel in the very near future..

Great stay with only one minor issue

Hello! Our stay at the Westin Houston Galleria was exceptional. The suite we were upgraded to was exquisited lovely furnishings. Only issue was the foam pillows were pathetic. The hotel needs to work on better quality ones. The staff at the hotel including Kajiah and Ms…

Date of stay: December 2018

Response from MarkW8290, General Manager at The Westin Galleria Houston

Responded 2 weeks ago

Greetings; Thank you for finding time in your busy schedule to share your experiences. We continue to get a great many compliments about the newly renovated rooms, our guests LOVE the new design,decor and how spacious the rooms are. I appreciate the insights about the pillows, these are the ones that are part of the Westin Heavenly Bed presentation which features two feather pillows in the front and 2 foam pillows in the back, we typically receive great feedback about the Heavenly Beds, I know personally that pillows are a very personal preference and I do regret that you were not pleased with the selection. I do appreciate the insights on the breakfast vouchers that we provide to our platinum members and do agree with your comments, we will implement immediate changes. I was delighted to read that you will be returning to the hotel during your next Houston visit and do appreciate the shout outs for Kajiah & Shirley, I know it will mean a great deal to them to be recognized, we'll ensure we celebrate their recent recognition, they are both great ambassadors of the hotel... Be Well

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There are 2 Westin hotel in The Galleria - The Westin and Westin Oak - What are the difference?

Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also

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I noticed some reviews recently talk about pool renovations. Is it still closed? We are looking to stay June 25-26.

I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything

Where can you get breakfast?

Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .

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I have reservations through U of Nevada for the A & M game. Do you have complimentary airport pickup? From Where?

Which car park should a guest self park in, thanks

You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )

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