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The Westin Galleria Houston

Traveller (208)
Room & Suite (157)
Pool & Beach (19)
About
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
With its prime location inside the famed Galleria, The Westin Galleria Houston has served as a prestigious landmark in Houston for decades. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
83Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,089Reviews
323Photos
8Q+A
100Room tips
Traveller rating
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Popular mentions
This is my first stay at The Westin Galleria and I’m enjoying it. My family is here for a dance convention and it works great for competitions. The rooms are above average size which makes it great when everyone is trying to get ready together. The beds are comfortable with
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 2 days ago
Greetings; thank you for sharing your feedback, I was delighted to read that you enjoyed the hotel and that you found the hotels location ideal for your needs. I do hope we will see you at next years event.. be Well
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Last week I stayed at the Westin Galleria Houston and was pleasantly surprised. The rooms have wall to wall and floor to ceiling windows for plenty of light and city views. It is centrally located with good security, excellent housekeeping and other staff and a top notch
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 2 days ago
Greetings; I was delighted to read that you enjoyed the visit, we completed a MAJOR renovation of the entire hotel recently and we are getting a great many compliments about the new design & decor. The hotels location in the Galleria area of Houston is very popular, the Galleria is a very vibrant area of Houston which attracts a great many visitors each year. The Galleria Mall is one of the largest in the USA, it features over 400 stores and is a shoppers paradise! I am delighted to read that you will be returning next month... Be Well
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Not friendly staff, long wait for check-in, and low quality bed/mattresses made me not to get excited about our stay in this hotel. This one does not belong to the Westin Class at all. The only positive is the location.
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 5 days ago
Greetings; I was very disappointing to read about your most recent experience, we typically get very positive comments about our team. We just completed an entire renovation of all the guestrooms and all of the public spaces including the lobby, fitness room, meeting space, we also added a new Westin Club Lounge & new Lobby Bar, the renovations took us two years to complete, the feedback from our customers has been VERY POSITIVE we get lots of compliments about the design & decor of the hotel. I do appreciate the comments about the check in experience, what you experienced is not typical for us, we had a very large conference checking in that day and it did take us a little longer than usual to get everyone registered. I can assure you that your most recent experience while checking in does not in any way represent the caliber of the hotel. The hotel is currently one of the top ranked Westin's in North America for customer service scores, typically our customers LOVE their experiences, I hope you will give us another opportunity, I promise you it will exceed your expectations.. Be Well
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We stayed at the Westin Galleria for 3 nights and enjoyed our experience very much. I liked the location, which was close to everything I needed to access. The staff was friendly, and our room was clean and comfortable. I did utilize room service one night, and was pleased that
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 2 weeks ago
Greetings Jennifer; thank you for the feedback! I was delighted to read that you enjoyed your visit and appreciated the convenience of the hotels location to the Galleria Mall. The Galleria is one of the largest malls in the USA and it features over 400 stores, 70 of which are exclusive to Houston. The Galleria area is also very lively with an abundance of restaurants, many in walking distance and it has a great vibe in the evenings. I do hope we will see you back at the hotel in the very near future..
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Hello! Our stay at the Westin Houston Galleria was exceptional. The suite we were upgraded to was exquisited lovely furnishings. Only issue was the foam pillows were pathetic. The hotel needs to work on better quality ones. The staff at the hotel including Kajiah and Ms
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Response from MarkW8290, General Manager at The Westin Galleria Houston
Responded 2 weeks ago
Greetings; Thank you for finding time in your busy schedule to share your experiences. We continue to get a great many compliments about the newly renovated rooms, our guests LOVE the new design,decor and how spacious the rooms are. I appreciate the insights about the pillows, these are the ones that are part of the Westin Heavenly Bed presentation which features two feather pillows in the front and 2 foam pillows in the back, we typically receive great feedback about the Heavenly Beds, I know personally that pillows are a very personal preference and I do regret that you were not pleased with the selection. I do appreciate the insights on the breakfast vouchers that we provide to our platinum members and do agree with your comments, we will implement immediate changes. I was delighted to read that you will be returning to the hotel during your next Houston visit and do appreciate the shout outs for Kajiah & Shirley, I know it will mean a great deal to them to be recognized, we'll ensure we celebrate their recent recognition, they are both great ambassadors of the hotel... Be Well
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12345632
Not much, each located at different places at galleria, but both have access to the mall; Galleria's lobby and bar has been recenlty remodelled, but rooms are similar, cost is similar and services also
0 votes
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I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0 votes
Where can you get breakfast?
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1 vote
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Which car park should a guest self park in, thanks
You can park in any of the car parks under the Galleria,, they are all free. The closest is to go up W Alabama and the one on the opposite side of the road to the entrance of the hotel is the quietist. You will soon get your bearings. No matter which entrsnce you go in or which car park once you go up to the mall you will see signs for the Westin galleria ( there is slso Westin Oaks )
1 vote
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12
"Room was on the 5th floor, level with the parking structure. If curtains were open, I could see, but not hear, cars moving in the garage."
"rooms were pretty big - not sure it matters much"
"My room facing the mall parking lot was extremely quiet, which was important to me"
"The higher the better, Starwood Preferred Guest floor is very nice"
"Staff at hotel is not customer friendly, as a travel specialist I do not recommend."
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12345620
PRICE RANGE
US$161 - US$431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houstonhouston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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