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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Traveller (215)
Room & Suite (113)
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Overview
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5353 Westheimer Rd Across from the Galleria Mall, Houston, TX 77056-5474 See on map
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,025)
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979 results
Traveller rating
595
163
91
68
62
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LanguageEnglish
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595
163
91
68
62
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All reviews double tree front desk room service full kitchen self parking great customer service early check the executive lounge business trip home away from home josh pinky honors valet renovation kitchenette
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1 - 5 of 979 reviews
Reviewed yesterday via mobile

We had an issue with the toilet tank not filling up fast enough. Front desk sent Jorge and another gentleman and they took care of the issue very quickly and efficiently. They knew what the problem was right away. We were very pleased with the...More

Date of stay: January 2019
Thank oscara402
Hotel's Favourite
Reviewed 29 November 2018 via mobile

We only stayed for a couple of nights. Check in was fast and the front desk girl was friendly and welcoming. Had a minor issue with the heater in our room but the engineer fixed it quickly and was super friendly also. But the excellent...More

Date of stay: November 2018
Thank svleah06
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 30 November 2018

It warms our hearts to learn that Paola left such an impression on you, and we thank you for taking the time to share your experience. As you discovered, Paola is a shining star in a constellation of many on our team, and we will...More

Reviewed 2 days ago via mobile

One night stay for quick business trip. Nice hotel, friendly service and nice rooms. Convenient location in Gallaeria area. Plus Josh and Asmir hooked me up with a great dinner and service!!! Will stay again next time I’m in town.More

Date of stay: January 2019
Thank Stephen C
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

Hi Stephen, Thank you for joining us on your quick trip to Houston. We are glad that our friendly service, convenient location, and on-site services and amenities made for an enjoyable stay, and we appreciate you sharing your review. We look forward to seeing you...More

Reviewed 2 days ago via mobile

Never will we stay here again. Very poor customer service. If you book with a third party, you are required to pay for internet. No free parking available. Front desk associate is not interested in your business. Rooms are fine, but there are too many...More

Date of stay: January 2019
Thank dana502015
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

Hello Dana, We appreciate you sharing your feedback and thank you for your kind words regarding our comfortable accommodations. Our staff prides themselves on providing an enjoyable and memorable stay for each of our guests, and we sincerely apologize that this was not the impression...More

Reviewed 3 days ago via mobile

Josh and asmir were a pleasure. Food was great and delivered early. Had all the utensils and even included a free water. I would highly recommend the room service at the Doubletree in Houston by the Galleria.More

Date of stay: January 2019
Thank Patrick B
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 days ago

Hello Patrick, Thank you for taking a moment to share your feedback regarding your in-room dining experience. It is wonderful to learn that you thoroughly enjoyed your meal and that Josh and Asmir’s made the overall experience a breeze. Thank you again for recommending us...More

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About
Description
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of More the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are right across from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our hotel enjoy spacious rooms, as well as residential-sized one bedroom suites, a large swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy proximity to the many fortune 500 Companies as well as a quick hop to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, both are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, meeting spaces and our Lobby Bar and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenPartner
GreenPartner
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
476
Price range
US$129 - US$239 (Based on Average Rates for a Standard Room)
Also Known As
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
,
Doubletree Hotel Houston
,
Doubletree Houston
Location
United States > Texas > Texas Gulf Coast > Houston
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
476
Price range
US$129 - US$239 (Based on Average Rates for a Standard Room)
Also Known As
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
,
Doubletree Hotel Houston
,
Doubletree Houston
Location
United States > Texas > Texas Gulf Coast > Houston
Photos
Traveller (215)
Room & Suite (113)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (27)
Nearby
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Nearby AttractionsSee all 957 nearby attractions
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Questions & Answers
Ask a question
Jane-ChchNZ
21 May 2018|
AnswerShow all 2 answers
Response from 5353HOU | Property representative |
Super shuttle but we suggest booking this online before you leave NZ
0
Votes
JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
2
Votes
Room Tips
"Balcony view"
glp1968
2 weeks ago
Read review
"Check your bill when departing!!"
F7654RYroadman
27 Nov 2018
Read review
"Mall restaurants shopping kids arcade"
viewFromYourSoul
19 Nov 2018
Read review
"Rooms are clean and equipped with safe and a beautiful desk. Bathrooms are clean. "
Trip47983910973
30 Oct 2018
Read review
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