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Virgin Hotels Nashville is YOUR place in Music City for personalized service and carefully-curated shenanigans. Stay and play in the heart of Nashville, conveniently located in the historic Music Row neighborhood. Membership experience without dues. No hidden fees. Free WiFi. Fido welcome. You do you. Two-chamber room design, with barn-style sliding doors separating the sleep & relaxation lounge and dressing room with stand-alone vanity. 24/7 gym. Yoga mats in each room. Eat, drink and play at Commons Club - our social epicenter of Virgin Hotels Nashville. The Pool Club Rooftop & Bar and Funny Library Coffee Shop eagerly await your arrival. Entertainment (of all kinds) is part of our DNA, after all.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Charming
Location
1 Music Square W, Nashville, TN 37203-3203
Virgin Hotels Nashville
4.4 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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At Virgin Hotels Nashville, guests celebrate the attentive service and unique amenities such as a funky library and a rooftop pool, although some are put off by the additional fees. The hotel's midtown location is a hit for offering both accessibility to attractions and a tranquil environment.
The vibrant and eclectic atmosphere, with modern decor and live music, contributes to a fun vibe, while the cleanliness of the rooms and common areas is generally applauded. However, some reviewers point out occasional lapses in housekeeping and feel that the value doesn't quite match the costs, particularly with pricey parking.
Location
Convenient
Atmosphere
Hip
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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Virgin Hotel was all I hoped it would be. I came on a Girls Trip with my coworker to enjoy the last week of summer (for two elementary school teachers in our 40s with children) and it did not disappoint. Ive wanted to stay at a Virgin Hotel since I attended a party at the Dallas Location in December 2022. From the minute we stepped out of the Uber a spunky dressed black guy with short hair and a red heart button down hopped right too and made us feel welcome- took our bags, took our picture and placed us in the hands of the front desk. I have to rewind and say we also got excellent care over the phone from Kara about booking the hotel prior to our stay and was eager to thank her in person once we arrived but she had to return to school/college the day before and we weren't able to meet her. Checkin was rather smooth- although I was told i would have to pay a deposit and amenity fee which was shown in my receipt as being paid but they took care of it. The other clerk had the same name as I-Samira and was in great spirits. The other clerk emailed a list of places we could try in Nashville which we did- thanks. We walked into our room and nearly gagged- the decor was on point- the hints of red and beautifully decorated room was far more than we expected. I sat on the bed and sank into it - knowing I would get a great nights sleep. The tv was clear and had a great selection of channels. We were told the hotel bar downstairs made the best drinks in Nashville and it hands down had the best margarita of the trip. There were plenty of places for photo opps and we took full advantage. The pool was the only downfall- it was a bit small but had good music, and good atmosphere but was way too crowded. I would give the hotel a 9/10 and would love to stay again!
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 30 Aug 2024
Thank you for sharing such a detailed and positive review! We’re thrilled to hear that Virgin Hotel lived up to your expectations for your Girls Trip. It’s wonderful to know that the decor, room comfort, and friendly service made your stay enjoyable. I’m sorry to hear about the pool being crowded, but I’m glad you still had a great time. We appreciate your feedback and hope to have the pleasure of welcoming you back for another stay in the future!
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We were in town for NYE and I booked this room through my Cap One travel portal as it was listed as a premium collection hotel. We appreciated the $100 credit and $30pp/pd breakfast credit that came with the booking. We were looking forward to spending NYE at the hotel as we understand that there would be an event and figured as guests we would be able to partake but at almost $400-$500 for 2 ppl that was not an option which was fine but we were more so disappointed that the whole hotel shut down to guests who opted not to partake so we couldn’t get any food dine in or even have drinks prior to the event starting. While I understand it’s a big money making night I still paid a premium charge for nye stay and had no access to any of the amenities that made me book the hotel in the first place. There should have been an option to guests to at least have access to 1 bar with tapas for purchase for nye to enjoy and celebrate as well. But Bianca, Ray, and Dustin were very helpful and we would come back just not for NYE. To add The location is about 25 minute walk to broadway so the walk wasn’t bad at all.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virgin Hotels Nashville, Marketing at Virgin Hotels Nashville
Responded 3 Feb 2025
Thank you for taking the time to share your experience. I’m glad to hear that you appreciated the perks that came with your Capital One booking and that Bianca, Ray, and Dustin made a positive impact on your stay—we’ll be sure to pass along your kind words to them! That said, I completely understand your frustration with the NYE experience. While it’s a big night for the hotel, we never want our guests to feel like they’re missing out on the amenities that brought them here in the first place. Your suggestion about keeping at least one bar open with tapas for guests who aren’t attending the main event is truly valuable, and I’ll be sharing this feedback with our team to explore better options for the future. We’d love the opportunity to welcome you back for another stay—perhaps on a less hectic occasion—so you can fully enjoy everything Virgin Hotels Nashville has to offer. Thank you again for your thoughtful feedback! Best, Venantius Beard Director of Operations Virgin Hotels Nashville
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Great location and very cool decor. Room was quiet qnd very comfortable. The shower was huge and separate from the bathroom so it was easy for me to get ready while he was showering. Loved the band playing music in the lobby area. We would come back!
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Review collected in partnership with this hotel
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virgin Hotels Nashville, Marketing at Virgin Hotels Nashville
Responded 3 weeks ago
It sounds like you had a fantastic stay! The combination of a great location, stylish decor, and a quiet, comfortable room can really make a trip special. The spacious shower setup sounds like a great convenience, and live music in the lobby must have added such a fun and welcoming atmosphere. So glad to hear you enjoyed it so much that you’d return—those are the best kinds of trips!
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Initially checking into the room everything looked clean and polished. After going out for a night and waking up we realized once we pulled over the sliding door that there was a rather suspicious looking white stain at about hip level (looked like a cum stain on a mirror). We went down and asked if the mirror could be cleaned because this was disgusting. The team said that they would send someone up immediately. We went to the gym for about 2 hours got coffee and such and when we returned nothing was cleaned yet. I said okay we’ll shower up and go somewhere. Once we returned 4ish hours later the bed was fixed but nothing else including the mirror was cleaned. At this point I was very upset so I cleaned it myself with a makeup wipe because I didn’t want to see it since I kept thinking about what else could have not been cleaned in the room. While the staff did give us a $100 drink and food credit I still find this wasn’t enough. Our room also did not have a working phone which didn’t allow us to call for room service or ask for things when we needed them. Additionally the cleaning service knocked multiple times on my door while the do not disturb sign was on. Once they nearly walked in on me while I was fully naked and the do not disturb sign was on. On our 2nd day out of 3 the room service also knocked on my door at 10am and was surprised when I answered and asked if we were checking out. No I was not checking out a day early. Additionally the cleaning staff was very loud when cleaning out rooms around 9:30-10am when checkout is at 12. There music was blasting through the hallways.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 23 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. It's unacceptable that you encountered cleanliness issues in your room and that our staff didn't address them promptly and effectively. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short in meeting your expectations. We appreciate your feedback regarding the $100 drink and food credit, but we understand that it may not have fully compensated for the inconvenience and discomfort you experienced. Please know that we take your comments seriously, and we'll use them to improve our services and prevent similar issues from occurring in the future. Regarding the phone in your room and the disturbances caused by our cleaning staff, we apologize for the inconvenience and frustration this caused. We'll investigate these issues further to ensure they're promptly resolved and that our staff receives additional training to prevent similar incidents in the future. Once again, we sincerely apologize for the inconveniences you experienced during your stay. We truly value your feedback, and we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. If there's anything else we can do to address your concerns or make amends, please don't hesitate to let us know. Kindly, Venantius Beard Director of Operations
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We planned an active holiday Up early out walking e-biking and exploring We were disappointed when twice we arrived back in the afternoon to rest and clean up for an evening out and our room was not cleaned When we asked they advised us housekeeping had until 6 pm to do room service! If you want to make sure your room is serviced call the front desk when going out Our TV broke while we were here which can happen but when we let the front desk know they didn’t arrange for someone to repair/replace it until we called them again when we returned later in the day-then we had to leave while it was replaced There were no robes in our room When we asked about same they said “it’s on request” so we requested and we never did get robes Staff at the front are friendly The front lobby is a nice place to gather after a long day out in the sun for a cold drink -the happy hour menu was just ok It was expensive for me-over $500 a night and it just didn’t translate to anything special When we asked for a late check out the day before we leaves they said to call at 730 after they had time to coordinate with housekeeping. We called at 725 and were told someone bought out all of the late check outs! Someone else we knew was staying at the same location-she called at 715 and was given a late check out!? I liked the location and the overall vibe but will look for something else next time Just wasn’t anything special Erin and Liz
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 23 Oct 2024
Thank you, Erin and Liz, for taking the time to share such detailed feedback. We truly appreciate hearing about both the positive aspects of your stay and the areas where we fell short of your expectations. It’s wonderful to hear that you enjoyed the location, friendly staff, and found the front lobby to be a nice spot to relax after your active days. That said, we’re very sorry to hear about the issues you encountered with housekeeping, your TV, and the robes. We understand how frustrating it must have been to come back from a day of activities only to find your room not serviced and to experience delays with the TV repair. We sincerely apologize for these inconveniences, and we’ll work on improving communication and ensuring requests are addressed promptly in the future. We’re also sorry that your request for a late check-out wasn’t honored as you hoped. It’s disappointing to hear about the inconsistency, and we’ll review this process to make sure it’s managed more fairly. Your feedback is invaluable to us as we strive to provide better experiences for all our guests. While we’re sorry that we didn’t deliver the special stay you were expecting, we hope you’ll reconsider visiting us again in the future. Thank you again for your honesty.
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I was double-charged for the room, charged for the "free" room upgrade, and parking will run you $55/night + tip if you don't want your car to be broken into.
The decor was nice, though. The food/drink selection in the Commons is to die for, and the Pool Club is a magnificent place to spend an afternoon.
In essence.. the best things about this place are accessible without a room key. That's what I would recommend.
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Review collected in partnership with this hotel
Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virgin Hotels Nashville, Marketing at Virgin Hotels Nashville
Responded 3 Feb 2025
Thank you for your feedback, and I’m truly sorry to hear about the issues you encountered with billing and parking. This certainly doesn’t reflect the experience we aim to provide, and I want to apologize for any inconvenience caused. Rest assured, I will share your comments with the relevant teams so we can look into these matters and improve. On a positive note, I’m glad you enjoyed the decor, the food and drink offerings at the Commons, and the Pool Club. We’re happy that you were able to take advantage of these spaces! We hope you’ll consider giving us another chance in the future, and if you do, we’ll ensure that everything runs smoothly during your stay. Best, Venantius Beard Director of Operations Virgin Hotels Nashville
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Hotel charges a resort and daily incidental fee everyday you stay. These fees are $184 a day over and above what you pay for the room ($250) a day. Supposedly you will $150 per day back, but it will drain your account. The bar is very expensive. One of my peers bought 2 glasses of wine and it cost $48. I stayed in December 2024 and it was about 27 degrees outside. My room was very cold. You had to adjust the thermostat via the television. I would set the room up from the 68 degrees it was set for to 73. Then a little while later it would get cold again. I would check and they have it set to return to 68 degrees a short while later. This made for a very uncomfortable 1st night. All the lighting is on timers so if you do not move once and a while they will shut off. Not a big deal until you try to get up to go to the restroom. There is some kind of facade on one corner of the bed which you cannot miss. I hit my knee several times and stub my toe, as well. I would rate this hotel a "1" but the staff were nice a nd tried to be helpful.
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Review collected in partnership with this hotel
Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 11 Dec 2024
Thank you for taking the time to share your detailed feedback regarding your stay with us in December. I want to sincerely apologize for the challenges you faced and assure you that your experience is not reflective of the standard we aim to uphold at Virgin Hotel Nashville. I regret the discomfort caused by the thermostat resetting and the lighting timers. Restful nights and a seamless room experience are fundamental, especially in colder weather, and I understand how frustrating this must have been. I will personally ensure our team investigates these issues and works on better solutions for our guests. The additional fees and bar pricing you mentioned are also areas where we strive to maintain transparency and value. I’m sorry if these were not communicated clearly during your booking process. Your feedback will be shared with our management team as we continue to review our pricing and policies to better meet our guests’ expectations. I also want to acknowledge the challenges with the room’s layout and furnishings. The last thing we want is for our design to cause inconvenience or discomfort, and we will consider your comments as we evaluate potential improvements. While I’m pleased that our staff left a positive impression, I know this doesn’t offset the frustrations you encountered. If there is anything I can do to assist or if you’re willing to give us another opportunity in the future, please don’t hesitate to reach out to me directly at [contact information]. Thank you for bringing these concerns to our attention. Your feedback helps us grow and improve. Warm regards, Venantius Beard Director of Operations Virgin Hotel Nashville
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We loved this hotel! It's pretty central to everything in Nashville. The staff were amazing, the bed was so comfy, and the rooms were awesome. I really like the barn door separating the bedroom from the closet/getting ready/bathroom area and the fact that the sink, toilet, and shower were all in their own separate room. The only thing that was weird was the bathroom door doesn't fully close.
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Review collected in partnership with this hotel
Date of stay: January 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virgin Hotels Nashville, Marketing at Virgin Hotels Nashville
Responded 3 Feb 2025
Thank you so much for your kind review! We’re thrilled to hear you loved your stay and found our location, staff, and room features so enjoyable. The layout with the barn door and separate spaces for the sink, toilet, and shower is definitely one of our favorite features too! We appreciate you pointing out the bathroom door issue—it’s certainly something we’ll look into to ensure everything is functioning as it should. We can’t wait to welcome you back for another fantastic stay! Best, Venantius Beard Director of Operations Virgin Hotels Nashville
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From the time we pulled up to the valet to the time we checked out. We were well taken care of from start to finish.
Our room was definitely Quiet, we didn’t hear any noise whatsoever. We didn’t hear Street noise or any noise from inside of the building. My wife is mobility challenged so we booked a handicapped accessible room. Our only concern was the rug that was under the bed, it is a trip hazard. We pushed the rug up underneath the bed as much as we could, it was only an issue during the night. The handicapped bathroom definitely had grab bars on the walls but the shower chair was a bit too low. Overall it was good though.
We had dinner at the Commons club restaurant on the main floor of the hotel. Our server was Cody and he took Great care of us. Really enjoyed our meal, I ordered the Salmon and my wife had the Grain bowl with a pork chop. Everything was delicious!
Check out was easy, I just used the Virgin hotel app to click on the check out button.
The valet was a great help getting our luggage put away while I helped my wife get in the car!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 30 Jan 2024
Greetings from Virgin Hotels Nashville! We are truly delighted to read about your fantastic experience from the moment you arrived until your departure. Thank you for choosing us, and we appreciate the time you took to share your feedback. It's wonderful to hear that you felt well taken care of by our team from start to finish. Ensuring a seamless and comfortable stay is our top priority, and we're thrilled that your expectations were met. We're glad that you found your room to be exceptionally quiet, providing a peaceful environment throughout your stay. Your feedback regarding the rug under the bed is valuable, and we'll certainly look into this to enhance the safety and comfort of our accessible rooms. Thank you for recognizing Cody, your server at the Commons Club restaurant. We'll be sure to share your compliments with him, and we're delighted that you enjoyed the delicious Salmon and Grain bowl with a pork chop. Providing a delightful dining experience is something we take great pride in. We appreciate your feedback on the handicapped bathroom, and we'll certainly review the height of the shower chair to ensure it meets the necessary standards for accessibility. We're also pleased to hear that the check-out process was easy and convenient for you using the Virgin Hotels app. Our goal is to make every aspect of your stay as smooth as possible. A big thank you for choosing Virgin Hotels Nashville, and we look forward to welcoming you back for another exceptional experience. Should you have any specific preferences or requests for your next visit, please don't hesitate to reach out. Safe travels, and until next time!
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The hotel is nice and modern, however we was not informed of the resort fees before coming here. This charge is just precautionary in case you order anything and charge it to your room or eat from the mini bar (we did not do this during our stay). We were charged $650 for 5 nights, taken at check in and told we would be refunded when checking out, we checked out over a week ago and still do not have the money back. I have tried contacting the hotel manager Philip twice and have had no response.
For this reason, I do not recommend this hotel.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venantius Beard, Guest Services / Front Office at Virgin Hotels Nashville
Responded 27 Sept 2024
Dear V1601PBemmao, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced during your stay. We understand how concerning it can be to still have an authorization for the hotel on your account, especially for such a large amount. Regarding the $650 charge, this amount is indeed a hold placed for incidental expenses, and it was released promptly after checkout. We release them same day however in this case there was a system error resulting in your authorization continuing to hold. I have manually released these funds on our end, and you should see the authorization clear by mid next week. Please accept our sincerest apologies regarding the delayed response as we needed some time to investigate this issue. We are truly sorry for the frustration caused and hope to have the opportunity to restore your confidence in us in the future. Warm regards, Venantius Beard Director of Operations
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There are more places to choose from in the Nashville area.
PRICE RANGE
$472 - $811 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
262
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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