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Novotel Sydney Brighton Beach offers premium 4.5-star hotel accommodation overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Location
The Grand Parade, Brighton-le-sands, Brighton le Sands, Rockdale, New South Wales 2216 Australia
Novotel Sydney Brighton Beach
2,394 reviews
Getting there
Somewhat walkable
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Up signing in we were going to get a superior room when we booked the spa suite. Was only rectified when I mentioned we booked spa suite. They said they will prioritize the room to get ready at 1.30pm and will only take few minutes. We waited until 2pm and they said fee more minutes. But it was 30 minutes and checked in 2.40pm... this is unacceptable especially when you have 2 young children with you. There was no cot prepared and the things that I mentioned with the manager that was communicating with me days prior the check in. It was our first time to stay Abdul maybe they kast. I’ve been a member of Accor for 10 years and this is by far at the worst customer service I’ve received. The redeeming factor was the seafood buffet and Henry who was the breakfast buffet manager. The hotel should update the pictures on the website because you don’t knew whatnot to expect.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nsbb, Assistant Manager at Novotel Sydney Brighton Beach
Responded 19 Jan 2020
Good Afternoon, Thank you for taking the time to share your experience at the hotel with us. I would like to express my sincere apologies in regards to your experience with check-in and the room preferences. Please know that we are addressing the concerns you have raised with the relevant departments. Thank you for your kind words regarding Baygarden Restaurant, I will be sure to share this with Henry and the team. Please do not hesitate to reach out if you wish to further discuss your review and comments with myself or my colleagues on (02) 9556 5111, or if I can be of any assistance with any future reservations. Thank you again for your feedback. Kind Regards, Kate Assistant Manager
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Had a pleasant stay here overall. Hotel was overall pretty old, however refurbishments are underway. My request to be assigned a refurbished suite was given. Would like to thank Stephaine, Nieve and Chelsea from Front Office for accommodating my request. I booked a Spa Suite, however upon checking in, I felt the suite wasn't as bright and spacious, thus I did a paid upgrade to a Balcony suite which was so much nicer. Really loved that suite alot. Service at the hotel was pretty good overall, both Front Office and restaurant service was good, however bar service wasn't as friendly. Room service was a hit and miss in terms of quality of food.
I do like that the restaurant has a separate area at breakfast for ALL members which makes it slightly more special for members. Location of hotel is good as the beach js directly opposite which good view over Botany Bay. Also, do wake up early for a good sunrise view. Overall, a good stay and would recommend if you get a refurbished room.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Hu, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 10 Mar 2020
Dear MaxLYZ, We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your feedback with our team members and their relevant departments as we love to give credit where it is due. Thank you also for your wonderful comments for myself and my colleagues, Steph and Niamh as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (if not, more!). Best Regards, Chelsea Hu Guest Experience Manager
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Some of the reviews I read prior to arriving were mixed, so I wasn’t quite sure what to expect on my visit (work trip). I booked a Superior King Ocean View room which was on the 11th floor. It was beautiful! Separate lounge area upon entering, separate toilet and bathroom - the bathroom included a spa. The room was refurbished and exceptionally clean. The bed was very comfortable with nice, crisp, clean linen. I had a gorgeous view toward the city and out across the water. The airport runway is opposite (across the water) but the noise did not impact my stay or sleep. (and I sleep lightly). There was slight musty smell upon returning to the room after a day out, but nothing that opening the balcony door up didn’t fix.
I was at a 3 day work conference and the catering was excellent. We were very well looked after. Bar Lvl 3 had a great vibe for after work drinks and David’s service there was excellent.
Lots and lots of food choices within close walking distance.
Overall, highly recommend based on the room that I stayed in.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aniket Amin, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 30 Aug 2021
Dear Karen E, Thank you for taking the time and writing us a wonderful review on our hotel. The team and I are delighted to read that you enjoyed your overall stay. We are glad that you were able to take advantage of the in-room facilities and our location to your best. I also do appreciate your kind comments regarding David, one of our bar staff and I will share your feedback with the team. I'm sure your feedback will serve as an encouragement to not only David, but all other team members as we continuously strive hard to deliver the best services at all times. Thank you once again for your valued feedback and we look forward to having you stay with us soon. Until then, please stay safe and out of trouble. Kind regards, Aniket Amin. Front Office Manager, Novotel Sydney Brighton Beach.
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My family and I always enjoy the exceptional services provided from both Chelsea & her FOH Team and Ljupche & Baygarden Restaurant Staff. My family was always looked after well even our baby girl enjoyed the kids activities that Chelsea had running.
At one stage when we were at the Restaurant, it was so amazing to see that even the big bosses got in there and helped them out during a busy weekend breakfast service. Something that is honestly missing from most companies now days, but so lovely to see that Novotel Brighten Beach still value the essence of rolling up your sleeves and helping out even if you are from upper Management. So big ups to you all, keep up the great work.
Thank you as well to the cleaning staff that always made sure that Room 1210 was vacuum daily and the best made and sheets changed every 3 days. This was greatly appreciated as we had a little toddler who has discovered the beauty of crawling and only wanted to be on the floor.
Again thank you so much to all your staff, sorry I didn't catch all the names, but a few such as Stef and Nev for making my family feel more than just a number to fill the rooms and keeping your doors open. I will always appreciate the exceptional service you all provide. And because of that reason I will always be back with my family and continue with my Accor Membership.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Hu, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 16 Jan 2021
Dear Halzzy, Thank you for such an amazing review. I am so proud to be able to share your experience, and be able to recognise the efforts of all teams involved. I will be sure to make all your comments known to all our staff, in particular to those who you have named - but also those who weren't! We look forward to seeing you again soon, as we no doubtably will, and will be sure to keep up the VIP treatment! Best Regards, Chelsea Hu Guest Experience Manager
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Booked 2 king rooms, we were given newly refurbished rooms on the 10th floor, very comfortable beds & pillows. All staff from reception, restaurant, housekeeping were extremely obliging, helpful & friendly, can not speak highly enough of all that staff we encountered. Would definitely stay here again.
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Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nsbb, Assistant Manager at Novotel Sydney Brighton Beach
Responded 28 Jan 2020
Good Morning Carole H, Thank you for taking the time to review the hotel, especially for our newly completed rooms! We are so proud to showcase these to yourself and all of our guests. I am so glad to read that you had an enjoyable stay, I will pass on your kind words to all of the staff involved during your stay. We look forward to hopefully welcoming you back to Novotel Brighton Beach in the near future. Thank you again for sharing your experience. Kind Regards, Kate Tonniges Assistant Manager
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The 2 bed room with separate lounge family room that we stayed for the first week of January 2020 was the worst accomodation that I ever had in my life. Smell so bad with damped carpet, water leakage from the air condition and old and discoloured carpet and sofar. The advertising and the actual accomodation was only matching with the number of rooms and the beds but not the condition of the rooms at all. When I made a complain to the staff, first thing they said to me was "why didn't you tell us before??" Blamed me for not complained earlier. No apology, no emotional support. They offered me a newly renovated rooms after a long conversation for a last night which was 4 star level. When I asked for the compensation for the past three nights they offered me 25% of discount for the 3 nights I stayed in the room. That was only after three different meetings (during my family holiday time). Even if they offer me the room for free, I would not wast my family holiday in such a poor condition. Very disappointed Novotel!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
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Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nsbb, Guest Relations Manager at Novotel Sydney Brighton Beach
Responded 28 Jan 2020
Dear cvillage78, Thank you for taking the time to leave your feedback regarding your recent stay with us. We are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the upmost importance. It is therefore that we sincerely regret we fell short in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Please rest assured that we are taking the appropriate measures to address the problems you cited and prevent future occurrence. (In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately, whether by using an alternate or additional room, or otherwise). In an effort to rectify the situation as you have aforementioned, we have organised the said compensation (and additional for your incidentals) for the disappointment you experienced. I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. Further, we are still in the process of completing our higher levels. We would love to welcome you back, and (subject to availability) accommodate you in one of the renovated rooms once they are completed. Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future. Best Regards, Chelsea Hu Guest Experience Manager
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I recently stayed at Novotel Brighton Le Sands. It was my third stay in the past year - all during the COVID crisis. I keep returning to this hotel as it offers me everything I need for a break away from my home environment in inner western Sydney - clean, spacious room, balcony with views to the beach and towards the Airport, a great restaurant serving tasty meals, close to the shops and beach plus the convenience of parking which, as an Accor Plus member, is complimentary. The staff are very friendly and nothing is a problem for them. It was pleasing to see that buffet breakfast resumed on my last morning. Covid measures are still in place - you select what you want and a member of staff puts it on your plate. Although not far from the Airport the noise of planes taking off and landing is not significant. I am sure to return to this hotel again and again.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
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Cleanliness
Service
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niamh McMenamin, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 15 Apr 2021
Dear 655iana, Thank you so much for providing this wonderful and detailed feedback on our property; Novotel Sydney Brighton Beach. I am so glad to hear that we are the break that I think we all need during these unprecedented times. Between the location and view, it is a little gem of Brighton Le Sands that it gives us so much joy to introduce to other arounds the Sydney area. With our COVID safety plan in place, it is a slow but valued process of getting to best emulate everyone’s favourite parts of a hotel like our new serviced buffet in the safest way possible and I’m so happy to hear you enjoyed! This is the exact feedback we need to hear as we learn how to best meet the needs of our customers at the present time. Thank you again for your time and we are most certainly already looking forward to your next visit as well! Kind Regards, Niamh McMenamin Guest Experience Executive
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We really enjoyed our stay. While I didn't request an ocean view room, we did still have a view to the south which included a strip of beach. We had one of the renovated rooms and it was very comfortable and a nice place to spend our time. The windows were double glazed, so if there was any noise outside, we certainly didn't hear it. The beds were super comfortable and we really appreciated having both a bath and a shower in the bathroom and the huge fluffy towels.
All the staff I had contact with were exceedingly helpful and friendly. The location is excellent - we stayed because of the proximity to Sydney airport and the city, while still being in an attractive location.
The area immediately around the hotel is quite vibrant without being pretentious, there are lots of excellent restaurants and there is a supermarket close by. The hotel is just across the road from the beach, where you can walk for miles.
The hotel is being renovated, so there are some facilities that are not available at the moment (eg the pool). And it means there are obvious building works and scaffolding. It didn't bother us and when the hotel is finished it will be amazing, but staying somewhere which is currently being renovated may be off putting for some.
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Date of stay: August 2022
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Service
Sleep Quality
Room Tip:Â Ask for a renovated room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zoe Lee, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 31 Aug 2022
Dear LoriM151, Thank you so much for your lovely feedback, we appreciate the level of detail you have gone to write this one. We are so glad that you enjoyed our ocean view and every little detail in the room, soaking in the bathtub, comfy bed or even the huge fluffy towels. It sounds like you've really immersed yourself in the Brighton Style experience. The team put a lot of pride and effort into ensuring every element of your stay is a memorable one, and I am glad to hear that our staff did provide good customer service to you while you were here. And yes, you are right, we are so fortunate to be located in the heart of Brighton area and surrounded by tons of cafes and restaurants. A big bonus is we are not far from the city and airport that is no doubt. We do appreciate your understanding that currently we are in the middle of a renovation and I am sure that the hotel will be amazing once the renovation is completed. Thank you again for your honest feedback and hope to see you again in the future. Best Regards, Zoe Lee Guest Experience Manager Novotel Sydney Brighton Beach
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I was very disappointed with our stay. Bayside spa suite with balcony, for the price it was average. The toilet was a linen closet and the spa could only Fit 1 person. You could barely fit on the balcony considering the beautiful view. The freezer part of the fridge didn’t work. No Foxtel movies only a few channels. Very run down needs a lot of work. The reception was beautiful and Their staff We’re very pleasant.
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Date of stay: November 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Hu, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 17 Nov 2020
Dear Bronwyn, Thank you very much for taking the time to leave your feedback. Here at the Novotel Brighton, we continue to strive for excellence and the highest level of guest satisfaction, and therefore it is with regret that we hear your stay on this occasion fell short of this. Please know that we are actively making efforts to make our guests feel comfortable, and are shortly recommencing our ongoing renovations to our older areas and upper floors. We have noted your concerns cited, and will have our engineering team investigate these issues. We hope to have the opportunity to allow you to experience what we have in store, and look forward to seeing you again. Best Regards, Chelsea Hu Guest Experience Manager
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I have planned to visit Sydney with my 88 years old mom in Mar. However due to the Novel Coronavirus I have to cancel the trip. I had booked the Novotel Sydney Brighton-le-Sands with the hotel website at a non refund special rate but the hotel understood the situation and made a special arrangement to refund to me. I am very appreciate with their flexibility and help.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Hu, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 10 Mar 2020
Dear eahong1, Thank you very much for your review - despite the fact that you didn't even get the chance to stay with us! We are so sorry to hear that your travel plans have been affected by the current political climate and truly hope that we can get the chance to welcome you back sometime in the future. I will be sure to pass on this feedback to our Reservations team as well to commend their flexibility on the matter. Best Regards, Chelsea Hu Guest Experience Manager
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Hi, our outdoor pool is not heated, however our indoor pool and outdoor jacuzzi are heated. However, currently our indoor pool is being re-tiled. Our breakfast was formerly a buffet-style, but is currently an a la carte offering, due to COVID-19 restrictions in place.
Dear ursuspro,
Thank you for your question! We are currently in the process of a refurbishment for our bar which will be commencing this week. Unfortunately, we do not have a completion date as of yet - but we look forward to welcoming you back, when the time comes. Stay posted on our social media and website, once it is back up and running, you'll hear it there!
Thank you,
Chelsea Hu
Guest Experience Manager
There are more places to choose from in the Brighton le Sands area.
PRICE RANGE
$293 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel sydney brighton beach hotel brighton le sands, novotel brighton le sands, accor brighton le sands, sydney novotel
LOCATION
AustraliaNew South WalesGreater SydneyRockdaleBrighton le Sands
NUMBER OF ROOMS
296
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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