Hampton Inn Memphis-Poplar
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Hampton Inn Memphis-Poplar

Traveller (74)
Panorama of the Accessible Queen Room at the Hampton Inn Memphis-Poplar
360
Panoramas (10)
Room & Suite (163)

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About

4.0
#30 of 136 hotels in Memphis
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Beautifully appointed rooms and phenomenal service are what our guests expect and receive when staying at the Hampton Inn Memphis-Poplar hotel in Memphis, Tennessee. Our beautiful hotel, located in the heart of East Memphis, was completely renovated last fall to the tune of $3 million leaving us with a brand new property. From light fixtures to floor coverings, everything in our guest rooms is new. We are proud to feature Cloud Nine bedding which includes a plush Serta mattress, high thread count sheets, white duvet covers and fluffy dream-making pillows, a perfect recipe for a restful night's sleep. The Hampton Inn Memphis-Poplar hotel is four stories of 124 gorgeous guest rooms. We are surrounded by 70 restaurants offering something for every palette from fine-dining to fast food. We are conveniently located less than a mile from some of Memphis' best shopping. Enjoy fine boutiques at Laurelwood Shopping Center or shop 'til you drop at our upscale mall, Oak Court.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Newspaper
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

5320 Poplar Ave., Memphis, TN 38119
1,038Review11Q+A94Room tips

Reviews
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Detailed Reviews
Lorretta J wrote a review Mar 2023
2 contributions
Hotel's Favourite
5.0 of 5 bubbles
Ms.Love and her staff were friendly and helpful. Every day someone greeted us with a smile and asked if we need anything. My husband and I have never encountered such compassion for guests. Thank you all so very much!
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Review collected in partnership with Hampton
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amber Webber, Other at Hampton Inn Memphis-Poplar
Responded 11 May 2023
Thank you for sharing your experience at the Hampton Inn Memphis Poplar through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Hampton Inn Memphis Poplar and we hope you choose to stay with us again whenever your travel needs bring you back to Memphis.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
152christinaa wrote a review Jan 2020
Bettendorf, United States5 contributions
4.0 of 5 bubbles
WE selected the property based on location to several attractions we intended to see during our 24 hours in Memphis. The property also offered free parking. When we arrived the property was very busy due to the Liberty Bowl. Despite the demands on the staff they were bend over backwards friendly and helpful in answering our questions about the area and dinner recommendations.
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Review collected in partnership with Hampton
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunLuvR wrote a review Jan 2022
76 contributions35 helpful votes
3.0 of 5 bubbles
I planned to book through the Hilton app so I could get points but found a significantly lower price through hotels.com. I tried contacting Hilton but reaching them is impossible. I ended up just booking through Hilton and spending $20 more than I would have. Hopefully their ‘low price guarantee’ truly is a guarantee. This location is so dated and tired. I would not stay here again. In fact, this year we switched to staying at Holiday Inn Express instead of Hampton because we found that their competitor has updated their properties and their front desk people seem genuinely thankful for our patronage. In addition, I went to the lobby for coffee this morning and was eyeballed by the service person. I filled three 8 oz cups with coffee. Was that too many? Just didn’t feel appreciated or welcomed here.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Solstice Blair H wrote a review Aug 2021
Las Vegas, Nevada1 contribution1 helpful vote
2.0 of 5 bubbles
It is clear the management of this location does not care about customers.

I called ahead to make sure we would have a crib available as we were flying in from out of state, was assured they have them, not a problem. We stayed for four nights and were never given a crib. We had asked 4 different people, all who said either "we don't have any" or that they would "try to find one" but no one ever found a resolution, and they never would let us know, we have to keep asking. I understand things happen but I would have paid extra to rent one in the area or pay to check mine on the plane instead of dealing with this hassle! We had to put pillows all around the bed to make sure our 9 month old wouldn't fall out of the bed.

We had to switch rooms because there was a plumbing issue and the shower did not work at all.

The smoke detector was hanging by wires on the ceiling. Which doesn't really feel safe with a family staying in the room.

The hallways, parking lot and outside areas reek of marijuana, constantly! So much that my 8 year old son asked why. This is a non smoking hotel and that is just not acceptable in a family hotel like this.

The website states that there is room service, there is not. That needs to be updated. I chose this hotel specifically for my son to order room service and it was a huge disappointment.

They kicked out kids at 8pm from the pool, saying it was closed, yet the signage that morning stated the pool was open until 10. On a Friday night in late July that is not right. They really just randomly added a sign on top of the one that was already there with new hours. My kids and I were very upset. Old signs are still there too (10am - 10pm).

Free breakfast is decent, but they run out of items and don't usually replace them. The staff is generally very kind and friendly, despite not having a resolution for the complaints we've had. I think the issues we experienced are a direct result of poor management, and management that just doesn't care.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
billyr252 wrote a review Jul 2021
Orlando, Florida15 contributions6 helpful votes
1.0 of 5 bubbles
Poor housekeeping, no fresh towels after you request for the, no where to take your trash, our trash stayed in the room the entire stay.breakfast was so so ,room was small and by the pool with noise and the smell of chlorine from the pool. I will never stay here again.This Hampton Inn wasn’t for me.
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Review collected in partnership with Hampton
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jake M wrote a review Jul 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
This stay was a disaster from the word welcome. No internet, no room keys, people swearing in the halls, didn’t get the room I requested from check in from the day before, an individual from our group had to stay at a different location because they gave their room away and had no rooms left because they couldn’t keep track of who was who. I’ve stayed at a lot of hotels and I’ve never seen anything like it. You had to be escorted to your room every time you needed in, what a joke of a place this was! I requested my money back and all I could get was 2000 bonus points, whoa, don’t break the bank there Hampton! Customer service was horrific to say the least. This hotel gets a 0 star rating.
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Review collected in partnership with Hampton
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank F wrote a review Oct 2022
11 contributions
2.0 of 5 bubbles
On arrival we were checked in quickly and shown direction off room. the room itself is a good size but is dirty if you walk on the carpet your socks go from white to black very quickly the cleaners come in every day but it's really to change towels and empty bins. the bed is very uncomfortable. at breakfast you get a plastic plate and plastic fork and knive you get coffee tea toast and a waffle maker and cereal the hot stuff is omelette and sausage all tasteless only went down 2 times out off 6 as not worth going down for the hotel has a pool area but you would catch a disease if you went in to it. It looked as if it had not been cleaned in months overall I would never stay in this hotel as it really needs a good clean and upgrade
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BasiLisaB wrote a review Jun 2022
Chicago, Illinois, United States17 contributions9 helpful votes
2.0 of 5 bubbles
The acoustics were terrible. I was awakened almost every night by the sounds of latecomers going to their room. In the morning, it sounded like someone was in our bathroom, even though it was next door. The a/c sounded like it was manufactured by Harley Davidson.
The sheets were scratchy and the pillows felt very cheap. The carpet didn't feel clean, like it hadn't been vacuumed in a while. The showerhead came apart when I tried to adjust it.
The doors didn't always close properly. At one point, a male staffer just walked in to our room, without even knocking. My husband wasn't' dressed at the time. We noticed that other rooms on the floor didn't have doors fully shut, either. We observed a female staffer also just walk into a room unannounced. She heard voices and backed out again, leaving the door slightly open again.
If we stay again it will be because we couldn't find anything else, or everything else was much more expensive. If we stay again, we will try to get a room as far away from the elevators, as possible.
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Date of stay: May 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
Room Tip: Stay away from the elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy D wrote a review Jun 2021
Medina, Ohio14 contributions7 helpful votes
1.0 of 5 bubbles
We were in town with other family mambers for a memorial service. Reserved 2 rooms but on arrival found due to the inadequate size of the room for 3 adults, it was necessary to reserve a 3rd. When checking out, noticed the room charge was almost double for the third room. When finally speaking to the general manager, were told she would only give us points which did not resolve the issue. She was rude and arguementative . We are lifetime GOLD members.......completely unacceptable!
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Date of stay: May 2021
Room Tip: Rooms are exceptionally small. Two people can barely fit in a queen room with 2 beds. No closet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
781beverlyd wrote a review Jan 2020
Little Rock, Arkansas3 contributions
4.0 of 5 bubbles
room had a water leak and the manager made me feel like it was to much of a problem to get a new room. The breakfast bar was fine but the potatoes were cold and i was one of the first one at the bar. overall the hotel is ok.
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Review collected in partnership with Hampton
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Kathy D
Medina, Ohio14 contributions7 helpful votes
Thank you for your service! I’m sure you probably can but be prepared for many challenges. We would not go back there. Not up to Hilton standards!
ACR88 asked a question Aug 2019
24 contributions2 helpful votes
What hours are the pool open?
Answer from Art J
Chicago, Illinois743 contributions184 helpful votes
up to 10 pm
smithsk asked a question Nov 2017
Arkadelphia, Arkansas
Is the renovation finished?
Answer from terppam
Memphis, Tennessee20 contributions5 helpful votes
Sorry. I’m just now seeing your question. Yes the renovation is finished. It’s beautiful
Sarah B asked a question Jun 2017
London, United Kingdom39 contributions93 helpful votes
Please can you advise if your outdoor pool is open and usable?
Answer from Bmayhall
Rogers, Arkansas35 contributions4 helpful votes
It was not open when we stayed there at the beginning of May. Most pools are open by Memorial Day though, so I would think it should be open now.
Answer from Jonathan Darden
Memphis, Tennessee
The airport is 11 miles and about 13 minutes from our hotel. We do not have shuttle service at the hotel. Thank,
384deano wrote a tip Jan 2024
Greater London, United Kingdom149 contributions95 helpful votes
1.0 of 5 bubbles
"DON'T STAY THERE."
Read full review
Lex H wrote a tip Dec 2023
Bluffton, Indiana14 contributions8 helpful votes
3.0 of 5 bubbles
"Do not leave anything of value in your car. "
Read full review
Claudia H wrote a tip Sept 2023
1 contribution
3.0 of 5 bubbles
"Don't waste your money unless you just don't want any rest. It's very loud, noisy at night and unable to sleep because of it. "
Read full review
Dana Ann G wrote a tip Aug 2023
United States1 contribution
1.0 of 5 bubbles
"Fix room 130! The sink poured out water when we used it & the AC didn't work. Can't believe we paid $150/night! "
Read full review
Bunky H wrote a tip Aug 2023
1 contribution
1.0 of 5 bubbles
"Avoid, high crime area. "
Read full review
Not the right property for you?
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PRICE RANGE
$191 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn memphis-poplar hotel memphis, memphis hampton inn
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HAMPTON INN MEMPHIS-POPLAR | UPDATED 2024 Hotel Reviews & Price Comparison (TN) - Tripadvisor

Frequently Asked Questions about Hampton Inn Memphis-Poplar
Which popular attractions are close to Hampton Inn Memphis-Poplar?
Nearby attractions include Memphis Escape Rooms (0.7 km), Crystal Shrine Grotto (1.0 km), and Malco Paradiso (1.1 km).
What are some of the property amenities at Hampton Inn Memphis-Poplar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hampton Inn Memphis-Poplar?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn Memphis-Poplar?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn Memphis-Poplar?
Conveniently located restaurants include Gibson's Donuts, Muddy's Bake Shop, and Gus's World Famous Fried Chicken.
Are there opportunities to exercise at Hampton Inn Memphis-Poplar?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hampton Inn Memphis-Poplar offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn Memphis-Poplar?
Many travellers enjoy visiting Sun Studio (14.3 km), National Civil Rights Museum - Lorraine Motel (15.9 km), and Slave Haven / Burkle Estate Museum (15.6 km).
Is Hampton Inn Memphis-Poplar accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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