We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this...
I had recently booked a room at the Madison Hotel based on a past stay there. When I was alerted that the rooftop bar was still closed for renovations I was very disappointed. I did not keep my reservations but I wanted to write a...More
Stayed here for two nights, was disappointed to learn that the rooftop bar was closed for refurbishment but we were upgraded to a king suite for the inconvenience! Room was fab, very spacious and comfortable, super king bed and clean modern bathroom. Also had a...More
Changed hotels in Memphis from Graceland Guest House to The Madison Hotel to have a better last night. To our surprise the hotel is under renovation. We specifically booked this hotel for its roof top bar and restaurant, both of which were closed. Corridors were...More
3 Thank Oztravelreviewer
Response from MadisonDamien, General Manager at Madison HotelResponded 3 weeks ago
Dear Tony C.:
Thank you for sharing the details from your stay. We work to alert guests before their arrival that the restaurant and rooftop are under renovation -- we're very sorry that this was not communicated to you in advance of your arrival.
A myriad of frustrations. We booked in September, where the renovations that removed all the amenities (rooftop bar, in-hotel restaurant and room service) that were the primary reasons for staying in this hotel were not outlined at the time of booking. Since booking early September,...More
2 Thank Veljko S
Response from MadisonDamien, On Behalf of Madison Hotel at Madison HotelResponded 4 weeks ago
Dear Mr. S,
Thank you for letting us know about the details of your stay. We apologize for the confusion of expectations and also for the late-night call -- moving forward, we will check with early reservations to confirm that all have received notice of...More
We visited this property with a large group. Check-in was efficient given the number of people checking in. The room was comfortable. Two issues we had: First, locating an ice machine was a challenge (it's on the mezzanine level). Second, a housekeeping 'fail'. When putting...More
Response from MadisonDamien, General Manager at Madison HotelResponded 4 weeks ago
Thank you for staying with us at for taking the time to share your experience. We deeply apologize for the issue with your shower -- we are sharing this with our housekeeping management to be sure that they are aware.
If your travels do bring...More
We stayed in April, and the renovations were nowhere near finished. Also they still have our $1000. We are disputing this through Visa International. They said it’s for payment of accommodation. Although we prepaid our... More
We stayed in April, and the renovations were nowhere near finished. Also they still have our $1000. We are disputing this through Visa International. They said it’s for payment of accommodation. Although we prepaid our accommodation and gave them the receipt at checkin, they charged us again. We have 45 more days to wait for the refund.
It used to be friendly, amazing, clean and vibrant. Now it just sucks! It smells. It is dirty! It is unfriendly! I wrote a review on TripAdvisor and no one from the hotel even responded. That should tell you how much they... More
It used to be friendly, amazing, clean and vibrant. Now it just sucks! It smells. It is dirty! It is unfriendly! I wrote a review on TripAdvisor and no one from the hotel even responded. That should tell you how much they care about customers!